I love Firehouse Subs. They are consistent from one location to another. I love all the options especially the 'less bread' option. They hollow out some of those carbs. . They also have a pretty good gluten free bread option. Every time I've eaten here, and other locations, I'm always satisfied and happy. The quantity and quality is good. It's always clean and seems organized. It's one of my favorite sandwich shops. read more

Walk in the smell of fresh baked bread hits you in the face. Menu is easy to see plenty of different sandwiches to choose from, drink fountain is available for free refills and plenty of area to sit inside. Came around lunch time and it wasn't super packed maybe 4 other small groups in there. Order in line and wait for your sandwich. My fave is the Italian sub. Comes in combo or solo. read more

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This will be the last time I go to Firehouse Subs. It doesn't matter what time I go what day I go they always mess up my sandwich or one of my family members sandwiches. It's just ridiculous. They need to get people in there that know how to do a job and do it the way people order the kids they have work in there are rude and they just don't care so I hope everyone takes us in the consideration because my subs are never made correctly. read more

Clerks not interested in taking our order. Waited forever for them to quit there conversation. One order had half of sub outside bread. One sub didn't have bacon they ordered. Every time we go here. There is a problem with our order. Think Jersey Mike's in our future. I'm done. read more

I ordered from this location today for the first time as I recently moved to Gilbert and this location is closest to me. I ordered my sandwich online through the app. I ordered a medium veggie sandwich and I took off the tomatoes, mushrooms, caramelized onions, and caramelized peppers, Italian dressing, and mayo and added raw onion, raw peppers, pepperoncini, jalapeños, pickles, cucumbers, black olives, oil and vinegar, and yellow mustard. I still wanted the cheese melted and purposely unchecked the "cold meat and cheese" box and asked for the bread to be extra toasted. The sandwich still had cold cheese on it and maybe a drop of mustard so it was rather dry and a bit disappointing. read more

After standing at the counter without being acknowledged for about 10 minutes (I was the only one in line) someone finally came up to take my order. After finally ordering I ended up waiting 40 minutes until they called me up and were trying to figure out what my order was. Wasn't even a weekend. I'm very disappointed and will not be coming back. Needs better management. read more

They had no ice and I waited 45min for my sub. They were just looking at me and never called my name or my order. They never once asked if I needed help and then I couldn't wait anymore and asked them if my order was almost done and they had it sitting there on the counter. read more

wow. just wow. the wait time was ridiculous. staff was kind and courteous but slow to service.

The service was abysmal on Sunday 5/18 from the 3-4 pm hours. Not only did it take but 20 minutes for my girlfriend and I to receive our sandwiches but we were not even acknowledged for about 5 minutes. Considering we were the only ones in line, this is unacceptable. Given the usual "we're understaffed" excuse and "we have a lot of orders" is quite a stretch when at the most there were only 6 people in the store. As a restaurant/hospitality professional, I was astonished that the level of service, especially from a firehouse, was blatantly lacking. Disrespectful, ignored, and unable to accommodate. read more

Yum! Very good sandwich. The best part was they use quality meats in their sandwiches.

Service is so personable, but we go here once a week so they KNOW us! Pastrami sandwiches are so good and stuffed w/pastrami.

Who ever made that sandwich..... You are a pro! That was the best sandwich I have ever had in my lifetime!!! Seriously, it was awesome. Not that I was hungry or anything. read more

Their app takes my order and sets it for pickup at 9:30 am.. it don't open till 10:00am read more

Firehouse Subs - Fast food - Fast Food Near Me - Mesa, Arizona

SKIP...just don't go here. Firehouse can have enjoyable service and subs, but you wouldn't know it at this location, where all the employees look detached and miserable. I was the only person in the restaurant - they shouted my name, I picked up my sandwich, got it home, and it was totally wrong, from the bed to the fillings, entirely the wrong sub. Then when I called to speak to the manager for my refund, I was chastised for not coming back (they were closed for the evening), or calling in sooner...because, ya know, the whole thing was my fault. Well yes, it was my fault for coming in here...but never again. read more

The night crew very rude and unprofessional. This is not the first time this has happened! A few weeks ago, my boyfriend and I went in at 8:25pm not knowing they close at 9pm. The worker seemed very annoyed, we looked at the closing time saw it closed at 9pm and left. I have been in the food and beverage industry for years and understand the frustration of the last few customers of the night. (I know, open until 9pm means they serve until 9pm) but I don't like that. We told the worker sorry and left due to the time and him doing closing duties. We then came back today around 7:25pm. only one other customer in there. Both workers seem to be very annoyed with us coming in and them having to do their jobs... as if we were an inconvenience. My boyfriend is a first responder, asked for the discount and just got very rude attitude from worker. I get everyone has bad days, but this is now two visits (same employees) that seem to not be happy about customers that come in. We will go to other firehouse subs going forward, seems like a regular problem at this location from the reviews. read more

Always fast and usually friendly! The inside is pretty big and has plenty of seating. There is also a couple tables outside to eat at. Firehouse has a great selection of sandwiches and they are alll pretty good. I've never been disappointed! Sign up for their rewards program on their app for special rewards and coupons! read more

I usually love Firehouse Subs, this location not so much Arrived at 10 am, when they just opened, not one customer in store, asked to order a deluxe platter, lunch for customers and was told I need 24hr advance notice and couldn't do it I was NOT told I would have to wait, as I would expect for a large order or any other answer to keep my business just sent out the door Went to the chicken sandwich next building and was out with a similar order in less than 15min I'll keep going to Firehouse subs, just not this location read more

Food is great! Customer service is really lacking. We waited for over 20 minutes for two sandwiches and then told the worker that he should let people know how long of a wait it's going to be and he was very rude. He said, "I don't have to let anybody know anything". We will go to another firehouse subs where the service is better. Sorry, you lost our business. We were there at 1:30 PM On Friday, May 29. 2020 read more

Firehouse subs has some of the best subs in the business. There are several places to eat close to my work but I go to Firehouse 4 to 5 times a week. The reason...great people working there, super clean ALWAYS, and the food tastes great. When I buy lunch for the office, it's from Firehouse! I don't have to wonder if my food will be good, it always is. My goal is to walk in and have them say "the usual?" Lol. I'll get there. I'm so close. Go there, enjoy your meal and meet some friendly people. read more

Done takeout a few times. They never get the order correct. Food is good if you can get it made right.

Came in at noon on Tuesday and there were only 4 customers in the dinning room. No one in line which was great. Gave my order; paid; grabbed a drink and selected a bag of chips. After a few minutes I decided to start on my chips before the sandwich arrived. That's where it went down hill; my sandwich took another 15 minutes. Not only did I finish my chips but also my drink. Looked around the room and 1 of the 4 dinners was also waiting. Looked behind the counter and there were 4 workers. What is taking so long! Don't come here if you have a short lunch break. Won't be back to this location. read more

Always delicious. Would recommend walking in to order/eat.... each time we have tried using a delivery app something is always wrong or missing from the order. read more

I had this for the first time last week because, truth be told, we were too late to another favorite sub place, so we thought we'd give this place a try. We were not doing disappointed! I had the bbq steak and it was the mouse delicious tender meat with just the right about of Sweet Baby Ray's bbq sauce, which is my FAVORITE! The service was friendly and quick, we ordered 3 sammich's and were outta there in 10 minutes. We will definitely be going back! read more

First time here and it will be my last at this location. 4 teenagers goofing off, not working and its not even busy. There are only three customers, my husbandand i and another man and these kids cant even clean up the seating area with all their down time. All they are doing is laughing and playing on their phones. Not a good image for a sub place that says its by firemen. An adult should be on shift at all times if they are only going to hire teens. read more

Firehouse Subs - Dirty floor that should have been cleaned with all the down time they had. And this is only one photo. - Fast Food Near Me - Mesa, Arizona

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Excellent job Lilly! You turned my soon to be one star review into a 5 star just from your personality and the way you handed another employees rudeness to a customer. Originally I went in and asked about a pick up order and was rudely greeted by a staff member but soon Lilly swept in and was overly polite and made it a great experience. I can see where all the bad reviews about attitude come from, but they've got at least one good employee worth going back for. read more

This place was awesome. All the on shift workers were super friendly, accommodating and made sure my sub was awesome. I even had a coupon that they upheld, on the day it expired. read more

so, im ordering my food and this little black girl that was helping was very nice and polite, seemed kind of new. Then another employee barged in when she was taking my order to correct her, very rudely and it was un necessary. As she was taking my order one of the other kids working burped really loud. Then while i was waiting on my food one of the kids was cussing up a storm. Then i heard another burp. Who is the manager?!? Very unprofessional! read more

Dylan & Michael are awesome!! Very friendly. Fast service. I love how Dylan was able to suggest diff ones I've never tried before. These guys are awesome! I tried the Jamaican Jerk Turkey!! read more

Firehouse Subs - Jamaican Jerk Turkey Sub w/a combo! - Fast Food Near Me - Mesa, Arizona

I was in a hurry and very hungry after shopping , other nearby places were very busy so I gave Firehouse a try and will say it was worth the money. I had a bbq beef sandwich and it tasted sweet and smokey. Service was quick and friendl at about 7 minutes and I appreciated complimdntary veteran drink. I recmmend this spot! read more

I ordered the specialty sub that was supposed to have sautéed mushrooms and Swiss cheese. When it came to my house it had neither of those things on it. It was just an overpriced turkey sandwich. read more

Delicious and hearty subs, friendly staff, reasonable prices! Our go-to place for days when we need uplifted with a great treat! Editing this from 5 to 4 stars due to one consistent problem.... special orders!!! Almost every time we try to do a special order (e.g.-add jalepenos or no mayonnaise, etc) something INVARIABLY gets screwed up. Now as we usually order several subs in one order (lunch order from 4-5 of us at work), perhaps the problem is ordering in a group. We have even tried pre-ordering online (many times), but there is always an error somewhere in the order. Again, delicious, big-ass, hearty sandwiches, but pls guys, keep the mayo off my brisket!! Yeck! read more

We used to love coming here but it's continued to go downhill the past year. Not clean, not stocked on hot sauces, complacent employees.... Hope they can turn it back around but won't be coming back to this location any time soon. read more

Very rude to my nieces and nephews, and they definitely need an attitude check! The floors and bathroom are vile. Trash was overflowing. Tables where dirty, barely any napkins on the tables. I will not be returning and I hope they change because this store needs it. read more

Takes 30 mins for a med sub to go... the guy behind me (which has a friend with someone behind the counter) got his food 10 mins before me. Real classy read more

It's my first time here. I had a take out order. My sub was the firehouse meatball. It was really good. The food was made very quick since I'm just down the street. They were very friendly and the place looked cute. The cookie and brownie were yummy. I love the fact that they had the subs in a togo box and not wrapped. I would come back again. read more

Firehouse Subs - The meatball sub. - Fast Food Near Me - Mesa, Arizona

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This place is SUPER CUTE, I have to say. The tables with the dalmatian spots are to-die-for. MOST of the staff is friendly, the girl ringing us up did not seem amused at anything or interested in anything other than taking our order, but maybe she was just having an off day. Everyone else was nice, and they bring your sandwiches to the table. As far as taste, I enjoyed my sandwich. The turkey is really good. The bread is a little thick for my preference but it was still delicious. They also have this crazy soda machine with a zillion flavors. I don't drink soda so I can't attest to the taste but it's pretty cool. One thing...I have never waited SO LONG for a sandwich in my whole life. My goodness. I got a basic turkey, nothing special, and waited at least 10 minutes. And it didn't seem THAT busy. read more

Love this place, love the sandwiches, choices of everything. The staff were kind, helpful and speedy. They forgot the bacon but came over minutes later with it to add. Apologized and we hadn't even noticed. I appreciated that so much. Just heard of them recently but would go back. Plenty of places to sit, donates to firemen. Just a good sandwich place to go. Will go back. read more

Firehouse Subs - Fast Food Near Me - Mesa, Arizona

I always have an excellent experience at this Firehouse, especially thanks to the employees that work here. I had an issue with my order (it was my mistake) and took it up with Michelle. She was very polite, professional, and made it right quicker than I realized what went wrong. I constantly witness the employees handle some difficult patrons with a similar respectful manner that I myself may not be able to maintain. Additionally, I have not noticed any of the issues mentioned in previous subpar reviews. read more

Enjoyed the new Jamaican Jerk Turkey sub! Great mix of flavors. Friendly staff, prompt service.

Best sandwich in town Smokehouse Beef and Cheddar Brisket can't get enough of it.Staff is friendly and helpful. Place is always clean.