This place is not good at all! I was extremely excited to to try out this sandwich shop and was disappointed with pretty stale bread (which is the most important part of a great sandwich) & what tasted like Miracle Whip rather than real mayo??? What are we? Poor hillRODS circa 1981? Who in god's name uses Miracle Whip? I seriously doubt I'll be going back,,,,I may try a different location to see if the "Oak Lawn location" is the problem. read more

Stopped by on a Friday night for a late dinner to go. I'll start by saying the subs were good, but at $20 for two large subs it's very over priced. At the time of our visit there was an older, not so friendly, man taking the orders. While we were waiting I couldn't help but notice how irritated the guy got every time a customer walked in. At 8:30, a half hour before closing, the man turned off the open sign. As we were leaving, well before 9, we passed a guy who walked in and was promptly sent on his way. Bottom line...I'm not over paying to be treated rudely at a business that may or may not be open when they say. read more

Went there for the first time about an hour ago and waited a long time for my food. It was good, but before I left a couple and a single man walked out because nobody came to wait on them. Seems like there was no management to get the crew moving. read more

I love the concept of this place and I was excited to try it out. The decor is very cool, and I love that they have literally more than 20 kinds of hot sauce bottles out for customers to try. I ordered two subs to go (we live a minute away.) I got the turkey bacon ranch, and my wife got the veggie sub (that's not on the menu.) Hers was kind of like..peppers, mushrooms, cheese, luke-warm and mixed with tomatoes and lettuce. She opened it right away and it was soaky soggy. She said it was fine, but I noticed she ate less than half. As for myself, I got a turkey-bacon ranch sub. I noticed mine was very soggy too, but appreciated the amount of toppings. For this experience, I would put it ahead of quiznos and subway, but behind J.J, Sub-City, and Mr. Sub. read more

Honestly before the new management this place was trash. The sandwhich was weren't tasty etc etc I tried it out today and the meatball sub was pretty good. I'll def have to let my family know that it got tasty. read more

We got 3 different subs. The one I had was the steak and cheese and it was delicious! It's a little pricy if you get a large sub but they are definitely worth it. The hot sandwiches aren't toasted but steamed so it doesn't get the crunchy taste which is nice. The company asks if you would like to round up your total to donate for fire rescue. It's a good business and definitely will come back. read more

Food arrived quickly and everyone was friendly. I ordered the pastrami with the combo chips and drink. I thought it was reasonably priced and I like coca cola freestyle machine. I will definitely go back. read more

The wait time was forever and the sandwich overpriced for what I received! I was not impressed! Hit and a miss.

Subs are just okay. The first time we went was a couple of weeks after opening, waited 30 minutes (on a seemingly slow day). I figured they are still learning and gave them 2 more chances with the wait 20 minutes each time (again on a slow day). The older gentleman who I am assuming is the owner behind the counter needs to be a bit more friendlier in my opinion. No greeting from any of the employees on any of our visits. read more

I ordered a Turkey salad.. the ingredients were fresh and very tasty... i was half way done before i realized I didn't put salad dressing on it! read more

For the $ 24.00 I just spent on three sandwiches, I would have to say we were very dissapointed. The bread was not toasted, the lettuce was put in the steamer making it soggy. All three sandwiches we very soggy. read more

subs are very good in my opinion but a medium sub, a drink, and a bag of chips costing over $10 is a bit too high. Then asking me to round up the price to the next dollar to donate to their charity goes too far. I pick the charities I donate too I don't need restaurants, super markets and solicitors on every other corner asking me for money. read more

IF YOU'RE IN THE MOOD TO WAIT 30-60 MINUTES FOR A SUB SANDWICH, THIS PLACE IS FOR YOU!!! Make sure you check your order before you leave though because it's probably wrong. Although new to this area, it's still a franchise and training should have been done at another store! They are pricey with subs about $6 for small, $8 for large and a combo another $3 on top of that. The food is really nothing to brag about but for the area it's an alternative to Subway and Jimmy johns. However, it's stuck in a new mini-mall area with little to no parking. I did my order on-line with a 30 minute pick-up time. I went in to pick up my order which was 3 subs, chips and drinks ($34.87 total) and was told it would be another 30 minutes! I told them I did my order on-line and they told me they were still working on it. I waited another 35 minutes on top of the 30 prior to my arrival for 3 subs!!!!!!! They do have free kid firefighter hats that I thought about filling with pop while I was waiting though.................... Make sure you check your order!!! I ordered 1 chicken sandwich with no cheese that had cheese on it, a tuna sandwich with jalapenos and extra mayo that had neither, and a NY steamer which was totally jacked and probably belonged to someone else. Maybe in a couple of months they'll have the kinks worked out and I'll give it another try, but unless your jonesing for a mediocre sub that takes an hour to prepare go somewhere else. read more

I really enjoyed my steak. Sautéed peppers were really good. Also love mural hanging. Very cool fire train engine. Well be back!

It's very pricey and they the employees not trained enough to say sorry for the delay and mix up. To make a sandwich . Sandwiches there not that great too pricey read more

First of all, I just wanna say I made this yelp account because the owners removed my review on google and Facebook. Hopefully which they aren't able to do so on here. I went in this location about a month ago, sat down to eat when a man with a dolly of items came in the door, proceeded to the back to deliver the items. I was sitting by the register so relatively close to the back room. When I overheard Who appeared to be the manager, (an employee called him Dan or Stan) and the man that had just walked in, talking about FUCKING A GIRL TOGETHER, loud as can be. Not even attempting to be quiet, And proceeded to make disgusting vulgar jokes until I just got up threw my food away and left. I left baffled by what I had just heard from who appeared to be the manager or maybe owner? Completely Un professional and immature language. I will not be returning. And they most likely will try and get my review removed. But I have the right as a customer at the time to express what I experienced. read more

This establishment is a joke, the employees seem like they are untrained and they are slow as all hell. The man taking my order was rude and unprofessional, I believe he was the manager from what I hear. Telling the customer "woah, woah, woah, hold on a second." is completely out of line when they just have a query about the sandwich. If you want good service, then this is definitely not the place to go. read more

Owner is a complete jerk doesn't care. Employees are not friendly at all. They messed up a basic sub and then tried saying they didn't. I love their sandwiches. I hope the owner of this one doesn't own the one on western because that is where i will be taking my business when it opens. Only got 2 stars because I like the sandwiches read more

Good food, good service, fun decor and not your typical deli food. The sautéed onions and bell peppers on some of the sandwiches is yummy and the choice of hot sauce is plentiful. I hope this franchise comes to California! read more

Food was decent. Service was SO slow. I had nowhere to be but I have never seen a sandwich made so slowly. It was also clear the co-workers didnt get along and I felt awkward. No one greeted me when I walked in. When I walked up to the cash register the girl just stared at me and didnt say anything... The manager of this place really needs to teach them about good customer service. read more

I'm surprised there are bad reviews on here. The food here is great, and I have never personally experienced or witnessed a negative interaction with the employees. If you get a medium or large sandwich it's about the same price as anywhere else (maybe a couple dollars more than average but it's not outrageous by any means). Of course the food is going to take a little longer than other places like subway, it's far better quality. I will be coming back and have recommended this place to other people. read more

I was super excited about this place opening and now I'm very disappointed. The food is not what is described or pictured. I went to this location a few weeks after it opened and had the meatball sub, it was pretty good. The meatballs were pretty big and looked and tasted fresh and the seasoning was great. I went there today and got the same sandwich except it looked and tasted totally different. The bread was different, it was soft and immediately got all soggy from the meatballs. And the meatballs..... Worse than subway. They are now small and don't taste good at all. Super disappointed that they changed the ingredients. ): read more

Best sandwich I've ever had in my life! The large is so big it can feed 3 people. I honestly don't understand how subway across the street is still in business read more

-This is my letter to the Company about this SPECIFIC LOCATION. All other locations I have ever been to have been very friendly (like Potbelly Sandwich where they chat and ask how your day is going while they prepare your food.) Not this location... I'm going to start this off by saying I've been in customer service for 12 years now and this is the very first time I've decided to write a letter of complaint. I'll also be posting a Yelp review for this very same location. I've been visiting your many locations throughout the years and absolutely love your sandwiches and about a year ago moved into the area and have this Firehouse Subs located very close to me. The very first time I visited I made the decision/mistake to dine at the store (which is something I will never do at this location ever again). After ordering the 3 employees working gathered to discuss "everything they hated about working there" as the male employee clearly stated. It was 1 male and 2 females having the discussion to be clear, I do not have names. The conversation continued after I received my food and while I dined and while others ordered their food and did the same. The conversation included favoritism of employees and managers, swear words in regards to employees and managers and the company itself, things they 'do' and 'don't do', "even though they know they know the policies and procedures", etc all of which was clearly stated which is why I used quotations and the volume of said conversation was louder than the volume of the TV playing in the restaurant so everyone had a chance to listen. The conversation went on the entire time I ate my food and I left with a smile, making direct eye contact as I passed the employees while they continued their team building exercise, no thank you or goodbye. That's just the first visit... I've gone back probably about 6 times now and every time the exact same scenario is taking place. I NEVER dine in to see how long these conversations last anymore like i stated above but while I wait for my food all it is is complaint after complaint after complaint, I hate her, I hate him, he said, she said, I'm not doing this or that tonight, I want to quit/encouragement to quit, swearing etc. Again I do not have names I never noticed if they wear name tags but I can say for a fact it's ALWAYS the same one male (there have been other males working on certain visits but not taking part in the conversation, good for them) and the same 2 or 3 females. I would definitely be able to point them out by now or even describe them and possibly get names on my next visit, if there even is one. I really thought it was necessary to bring this to your attention because i'm sure i'm not the only customer that has noticed this at this location, maybe the first one to write something to you about it but definitely not the only one hearing all this because again it's loud and clear over the volume of the TV in the store, anyone dining in can hear or even anyone just waiting for their food because these employees talk about it right there at their food prep stations and not in the back or away from the customers and really don't think anyone cares I guess? If you like drama sitcoms or are entertained by others personal/work problems then this is the location for you! Quite frankly is disgusting to listen to. Seriously this is the ONLY location out of probably 20 i've been to that actually makes me sick instead of hungry when I think about it. I hope this location is losing the company business no matter how small because some of the things that ran through my head if these employees "REALLY HATE" their jobs as much as they discuss it than you should really ask HOW WELL they are doing their jobs. For all I know they could be; -preparing the food improperly -cleaning the store/food items/hardware improperly or not at all -not washing their hands after cleaning or using the washroom -tampering with the customers food All of these things and more are absolutely possible at this location because all I could sense from these employees is pure carelessness and again they were discussing things they "DON'T DO". They aren't any employees I would EVER consider accountable except for whatever repercussions they should be held accountable for for the worst customer service I have ever witnessed which caused me to write this very first review/letter of complaint. I've done plenty of interviewing and hiring/firing in my time in retail and let me tell you, i'd be able to sniff out the bullshit these specific employees are creating and terminate there more than likely only source of income without batting an eye. Something is severely unmonitored at this location and i'm sure it would be in your best interest to get to the bottom of it and figure out a solution because I will be posting this on Yelp for the actual community to see. Hope i've made my message clear and let me know if there is anything else i can do for you. read more

I went there a couple nights ago for dinner, I was not thrilled at all. Like said in pervious posts employees just sat around and complained on what they didn't like about the store. Very negative attitude. Subs were okay better then subway. read more

Fool me once, shame on you. Fool me twice, shame on me. Fool me a third time, and I deserve the treatment I received. The first time I went to this place, They were fast. There was no cheese on the vege sandwich, no mushrooms, which I paid for, one cell of raw onions, and two cells of sauteed onions. No jalapeno peppers. The second time I went, no mushrooms, which i paid for, no extra onion, pepper, no tomato, and no jalapeno peppers. Today, I was demented enough to go a third time. My granddaughters salami sandwich turned into a turkey sandwich with coleslaw. I don't know any ten year old that would eat a sandwich that way. Mys sisters sandwich had coleslaw on it, no jalapeno peppers, and rather than extra raw onion, there was two cells of onion. There was one slice of tomato. My sandwich also had coleslaw on it again, no cole slaw was ordered on any of the sandwichs. I had one shred of onion on my sandwich. I ordered two side orders of coleslaw, my first mistake. They only filled the two cups up a 1/3 of the way. I guess the rest was on the three sandwiches, not ordered that way!!! I went back with my granddaughter's sandwich, as I was so angry. The employee asked me "what do you want me to do about it". 29.00 dollars for a really screwed up order. WON'T BE BACK AND WILL TELL OTHERS OF MY EXPERIENCE. I am now going to share this with corporate. read more

I have been a regular customer of the Orland Park location for years so naturally as soon as this one opened up I had to become a regular customer. The restaurant is nicely decorated and appears to be very neat and clean. Granted the employees could be a bit more friendly but hey its a minimum wage job, people aren't going to roll out the red carpet with bells on their toes when theyre only being paid $8.75 an hour. If you care more about having someone grit their teeth into a forced smile smile and treat you like your some important big shot than the actual quality of the food then you're going to miss out on some delicious food because this place knows its subs. I highly recommend giving their Firehouse Hero Sub. Its a tad bit pricier than the rest but definitely worth every cent! Comes served with mouth watering premium roast beef, delicious smoked turkey breast, sweet Virginia honey ham, and melted provolone, served fully involved. Also for people who complain about supposed slow service (The longest I've ever waited here was about 8-10 minutes) They have an order online on their website and you don't need to register an account to use it and you can just pay upon pickup and get out of there faster!! Every time I've used this I've just said pick up for John, swipe my card, and my sandwich is all wrapped up and ready to go, easy peasy! read more