Firehouse subs should be your spot for a nice, warm sub! You can expect quality taste at a fair price with quick and reliable service. Whether you're ordering ahead, or going in person, you can expect greatness. Anything with turkey is a favorite! read more

Firehouse Subs - Smoked Turkey Breast - Fast Food Near Me - Owings Mills, Maryland

ABSOLUTELY HORRIBLE CUSTOMER SERVICE ! Store owner STEPHANIE READ is very impolite. She makes you get an order remade & lies to customers , stating they cant process refunds if you place an order online . Told me I would have to go through the app, however the store is individually owned only Managers/Store Owners can process refunds. They also refuse to report their names to make cooperate reports . read more

Firehouse Subs - Guest Services reporting back to me - Fast Food Near Me - Owings Mills, Maryland

Here's a sharp, scathing review that stays factual but gets the point across clearly: 1-Star Review: Firehouse Subs - Absolutely Not Worth It I've never walked out of a Firehouse Subs feeling this disrespected. The service at this location was downright embarrassing. The cashier acted like taking my order was an inconvenience, barely made eye contact, and responded with the kind of attitude you'd expect from someone being forced to work against their will. Questions were met with sighs. Simple requests were brushed off. And the overall vibe was, "Hurry up so I can stop dealing with you." If this is how they treat paying customers, I can only imagine how the rest of the shift goes. A business can survive mediocre food, but it cannot survive employees who openly display disrespect and impatience. This visit was enough to make sure I never return to this location again. Plenty of other sandwich shops actually value their customers--go to one of those instead. Firehouse Subs, do better. Your name shouldn't be the only thing on fire--your customer service clearly needs a complete overhaul. read more

I like their subs, and their community support! I had a pickup order which was quickly put together and packaged nicely. The inside of the store was clean. read more

Best Italian sub I've ever had. Perfect amount of toppings. Make sure you get the garlic spread.

So this was a gift from T-Mobile Tuesday app for a free sandwich with purchase. I figured why not try them out I went to the one out Owing Mills in the same parking lot as Buffalo Wild Wings. Let's just say this was a horrible experience. Completely unprofessional look like a bunch of people just here cause they pay them nobody wanted to take my order everybody standing around looking at the next person hoping they would do it. I went with the Turkey bacon ranch combo. As you can see from the picture it was very disappointing. Luckily I only ended up paying for the cookie & drink cause of T-Mobile so I didn't voice my displeasure. Let's just say this would have to be the last place on earth for me to ever visit again read more

Firehouse Subs - Turkey Bacon Ranch Combo - Fast Food Near Me - Owings Mills, Maryland

Haven't had Firehouse in very long time I pretty sure I won't be back... there was person (possibly an employee) behind the counter with a crying child why ??? Meatball sub was not good at all read more

Loved it! Had the Hook and Ladder sub and it was everything. There was no shortage of meat as it was packed and flavorful. I ordered it just as it came with no special requests. The customer service experience was friendly, fast and delivered with a smile. We ordered inside and got our food to go. My daughter had the meatball sub which she raved about as well. The ambiance gave good vibes. There was plenty of seating. The restaurant was clean and I really liked that they had a large sign up showing how they donate to public service organizations like Firefighters, etc. Love to support a business that gives back to the community in some capacity. Parking is easy as this is located in a huge shopping center with a pet store, grocery, nail salon and some other shops. Delicious folks! Highly recommend read more

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Key Details $$ out of $$$$ for a sandwich shop Dine in OK GOOD - clean, good service BAD - price just okay, quality just okay I hit the Firehouse before a movie. I got the Smokehouse n cheese and potato soup. The soup was good (recommend adding included crackers for thickness) The sandwich was a bit over priced for the size (8.79) and a little under flavored. It wasn't bad but not great. Maybe Id try another mix. For taste and price Id go Wawa, but if you want a sit down experience, Firehouse is worth a visit. read more

Firehouse Subs - a sandwich and a drink - Fast Food Near Me - Owings Mills, Maryland

Meat is really fresh and the bread is soft. Toppings were good. Service was great. I was a rookie and didn't know what I wanted and they helped me out significantly. read more

First time at Firehouse Subs thanks to the T-Mobile Tuesday deal. I got a medium Hook and Ladder, fully involved and a bag of chips. Absolutely delicious and well made sub. Smoked turkey (my favorite), ham. And a pickle. Yummy. Also, it was in a nice recyclable container. I'm definitely returning to try their other subs. read more

The portions are quite small, but the sandwiches themselves are very tasty. The service was friendly and quick as well.

Excellent. Good people Good service Great food. I've order takeout from this location I've ordered online from this location I've order door dash from this location. Every time the subs are made with love & I appreciate you all so much! Ty! read more

Horrible services and owner confronts customers during business hours. Curses in the store and doesn't honor promotion. Brags as to how much money his franchises pull in but can't honor a free sub promotion. read more

If I could've gave 0/5 stars I would've. On Jan 1, 2022, I completed an online order. It said my order would be ready at 9:40pm. I checked and I also received an email confirming my order. I arrived at 9:32pm and waited by the online order pick up shelf. An employee came over and placed an order on the shelf and asked me if it was mine. I looked at it and said no. My order is under Maria Washington. She immediately dismissed me and said we don't have any other online order and walked away. I went to my car to get my phone to pull up the email. I walked to the cash register and after waiting, the employee (whom refused to give me her name) came over and said there was nothing she could do for me and that she didn't have an order. I tried to show her that I ordered w the email I received and I am at the right store. She keeps saying I don't have an order so I can't make the sandwiches without an order. She walks away. I stand there for 5 additional minutes waiting for someone to address me. Finally a gentleman comes over and the lady proceeds to tell him that I am REORDERING my food. You've walked away and never asked me if I was reordering it and why would I do that when I've already been charged. She wanted me to order it again and get charged instead of acknowledging my receipt and making the sandwiches. I told Them both I am not reordering and I am not leaving until I get a refund or I get the sandwiches I paid for. She said to me that she will not be dealing with me and walked away. How rude? I understand that it's a pandemic but If I'm spending my hard earned dollars to patronize this business, I expect nothing but exceptional customer service. After she walked away, the younger gentlemen said that they don't have an order. Again, I'm explaining that I have the order confirmation on my phone. He goes and talks to the rude lady and comes back to tell me he's going to call his manager who is not there. Like what? Are you kidding me right now. Im sitting and waiting for 20 minutes. 2 other customers have come in and received their order and I'm stuck barely being helped after I've paid for my food. After waiting and the gentleman asking to take pictures of my phone with the email for his manager, he finally comes back and says there is a glitch in the system, the manager told him then to make the sandwiches, and offered me some free chips and a drink. I am so disgusted by this experience and will never step foot in another firehouse based off of this one experience. read more

I will never go here again. Everything I could imagine was wrong with this place. Firstly, service was mind-numbingly slow. I ordered a chicken salad sub and it took TEN MINUTES for them to make it. There were two people in there waiting for subs when I arrived. Why did any of this take so long? I don't know. Secondly, price - overpriced, for sure. Nearly $7 for this sub? I'd expect to pay that at a high quality establishment, but not here. Thirdly, not enough meat. I ate half of my sub right away, and do you what happened when I finished half of that half? There was no more meat. At least 1/4 of my sub didn't have any meat on it. And the height of the meat was laughable. This sub was mostly a roll with some stuff thrown onto it. Service was actually good. The customer service lady was very nice and very friendly. Still, definitely not going here again. read more

Last weekend for the Ravens game we ordered 2 turkey bacon ranch subs, 1 italian and a bowl of chili. The subs were all excellent with alot of meat, that was moist and fresh. The chili was not very spicy according to my wife, who stated Famous Dave's (the rib/bbq place) has better chili. However, everyone loved their subs. As for the other yelper who complained about the size and price, we disagree. The subs were just as large as you would find at Subway and about the same price (maybe a $1 more). I ordered a large italian and the sub took the whole size of a full dinner plate. After eating it I was stuffed and didn't want anything more. The menu is a bit hard to understand as it mentions a combo, but never explains that a combo is chips and a drink. Also, its hidden that you can get the large for $2 more. Finally, the subs are listed as coming "fully involved" which means loaded complete with mayo, mustard, lettuce, tomato, onion, and a dill spear on the side. Once you know all this information then you should be ready to order. As for the soda they have Coke freestyle machine where you pick the cola and flavorings with over 120 possibilities. We decided not to give this a try, but it did seem like fun. We will have to give it a try next time. read more

Firehouse Subs - Firehouse Sub Logo - Fast Food Near Me - Owings Mills, Maryland

The subs are better then subway and the also donate a portion of their proffets to the fire department. The pickle however is not edible and the subs are not as good as jersy mikes! read more

Had forgotten about Firehouse Subs, so glad I came across it. Meatball sub was fresh and delicious, and my son had the smokehouse beef and cheddar brisket and raved about it. Love the super-custom soda machine, because I can get a cherry-vanilla coke to wash down the sandwich. There aren't any good sandwich places close to where I live, wish they'd open a Firehouse Subs nearby! Definitely recommended! read more

Their commercial lured me in but the food captioned me. When ordering the food it was so easy. No one pushing brioche or quinoa on me or a special sauce. I explained to the cashier I didn't want Taft medium cup because it was like a big gulp. She laughed and said yea I agree and handed me a small which is like a medium. I opted for the cherry limeade which was diabetes sweet (still tasty) I won't get that again but the hook and ladder is now my goto. I picked up a veggie sub as well to put a spin on it. Plus the carbs will have me dragging. All in all this place is to the point and tasty. Reminds me of a firehouse if it had a restaurant inside. Come try it out read more

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My total price for a large steak&cheese w/ meal came up to $12.12 its not that big kinda looking medium than being large!!! The bread wasn't toasted however was fresh n soft! No fries just chips!!!! I think subway is much way better and more reasonable price! Service was okay and kinda friendly! Nothing really impressing about this place! read more

Firehouse Subs - Almost finishing my Steak&Cheese! - Fast Food Near Me - Owings Mills, Maryland

I ordered a cold sub and they gave me a hot sub. I also ordered a sub just with turkey and cheese. They gave me a sandwich with turkey, cheese, lettuce, melted tomatoe, mayo, and onions. Not what I ordered at all. Finally we were first in line to order and everyone behind us got there food first. read more

Literally the worst mac and cheese ever it has croutons in it not even real bread crumbs, who's idea was this ? Perfect example of shady advertising read more

Firehouse Subs - Fast Food Near Me - Owings Mills, Maryland

The Best thing about coming here to eat is you always leave satisfied and full. The quality of the meats and veggies are fresh and top notch. I love how they always welcome me when I enter this location. The staff is so happy and energetic while they take your order and prepare it. We need more places like this. read more

Firehouse Subs - Yummy - Fast Food Near Me - Owings Mills, Maryland

I have never been disappointed coming to this location. I normally get the hook and ladder or club on a sub but I've never been disappointed leaving. I love the pickle they roll up in the sub and the variety of chips. The location is primarily clean and it's located in a small shopping area that is difficult to park in because of the next door businesses such as the Spa #1 nail salon, Game Stop, Vision Works Eye Care, the Fresh Bakery etc so parking in front of the of the sub shop can be challenging but there is plenty of parking across the street near the safeway or the Fresh Bakery. read more

Not the first time I've been to Firehouse Sub. I went to one out of this state and it was much better. No busy at all but they couldn't even be attentive to their customers. Very slow delivery. Cashier made to many mistakes. Not Firehouse high standard services here. I wanted to stop by because they give the community firefighters supports and give great events for the community. My Cesar sub was delicious tho. I enjoyed my food and the place was clean. However I prolly will not be back cause they are super slow. read more

Very poor experience with very bad customer service. My friends decided to order online, and let me pick it up on my way home from work. The order was placed at 8:20pm, with a pick-up time of 8:40pm. I arrived at 8:40pm. I was not greeted, (anytime somebody walks in the door the employees say "Welcome to Firehouse") and stood at the counter for a full minute before an employee came to help me. I told them that I was there to pick up an online order, only to find out that not only was the order not ready, they hadn't even looked at the print out with the order on it. A woman who I can only assume was the manager on duty came up to me and apologized and said that they'd have the order done for me in five minutes. Fifteen minutes after she told me that, the order was finally done. I walked out very unhappy. Once I got home and everybody started eating, they noticed some of the subs were made incorrectly, and nobody got a pickle. This was a terrible experience. There were only two other customers there, so it wasn't like they were busy. I also thought that maybe they'd throw in a few bags of chips or cookies to make up for the wait, but the only thing I got was the first apology. I've been to Firehouse before and have had ok service and decent subs, but this was inexcusable, and I won't be going back. read more

Today around 330 pm I dined at Firehouse Subs at the Garrison Shopping Plaza in Owings Mills. I had the chili it was pretty descent, hot temperature wise and a little spicy. I had to remind the boy that I did not have a spoon or crackers. Napkins are already on the table, but w the spoon at Firehouse I quickly learned that it is a small firehouse pouch which is cute. My issue per this visit, no one available to take my order immediately, very cold AC , employees not being aware of there customers and needs, the television is very high. Also the subs are a little pricey! Subway and other sandwich shops have them beat with pricing. There are favorites like the number 1,3,5 and 6. I'm not sure if I'll dine there again. read more

This place is best place for subs in the area hands down Great staff Great food Amazing flavores Not bad in prices read more

This place was amazing I never heard of Firehouse Subs. After working (my Chan is an HVAC GUY) on a Saturday we decided to take a lunch break. I got the Sweet Thai Pulled Pork Sub and it's was great. Not to include the soft drink machine where we had over 120 selections, just imagine Fanta Raspberry or Peach Sprite...yummy! Rickey who took our order was exceptional. I highly recommend this place great food, and great customer service. They have dome of the best sauces you can put on a sub. I bought this sweet yet spicy sauce that you can put on your chicken, steak, or ribs. Five stars for me. Channing's Choice. read more

Ordered a hot sub from a delivery service - extra meat, no special instructions. Arrived hot and perfect and they even wrapped the pickle so no soggies on my hoagie! Yum diddly yum yum - and I'll do it again! read more

I really enjoyed the hero sandwiches at Firehouse. The.sandwiches are really good. They are meaty and you have a pretty good selection of condiments to add. I enjoy my Heros warm. The salad was good as well. I'm not much of a salad eater but I liked it. I plan to get one again, the next time I come. I would highly recommend you try a really nice healthy lunch at the Firehouse. They have a variety of drinks (sodas) to choose, but I like the sweet ice tea. Unsweetened is also available. I am rating them 4. Everything was good, but if you can't eat all of it in one sitting. It's not as tasty later. read more

My co-worker and I visit this location at least twice a week. Every time I visit it is a flawless visit. I love the turkey and cranberry sub. Made just the way I like it and sometimes I add bacon. The cashier has seen me several times and already knows what I like. He knows my order before I say it. AWESOME! read more

Went in the evening, steak sandwich was luke warm and no pickle. Sigh... it seems like this is yet another place you should go with the lunch crowd read more

Best steak and cheese with the softest rolls for your sandwich. Kind of pricey but good food for your money. Definitely recommend if you want a quality sandwich. read more

So the food is good, best chain store subshops I've ever tasted. However this location is missing what other firehouse sub locations usually have -- GREAT CUSTOMER SERVICE! Especially if you walk in 10 minutes before close. Any other day, you might be lucky to get a smile. You get 3 stars only because your subs taste better than subways. Otherwise, 1.5 stars. read more

The food is ok for the price. A sandwich is going to cost you $10 without a drink or chips. The staff was low in energy and didn't appear like they wanted to be here. Not a bad place, other places in the area will serve you better for the same price. read more

Firehouse Subs - Fast Food Near Me - Owings Mills, Maryland

Came here shortly after it opened so maybe that can explain why it wasn't very good, but regardless, probably won't be returning. The best part was the drink machine, sadly, the Coca-Cola Freestyle, which had tons of different flavor combinations. The Cherry Limeade was pretty good. I got the club on a sub, which is listed under their hot specialty subs but was a weird cold/lukewarm combination. I can't remember what size I got but it seemed a little small for what I paid. read more

This is my second time here. I came once and was not pleased, but I do believe in 2nd chances. Their propaganda techniques in the commercials will get your mind and pallet all excited, but once you get there, it's a horse of a different color. The fist sub I got there was over priced and small compared to other sub places. This time I went, it was still over priced, but there was more meat on my sandwich. Yup, I decided to get a sandwich this time. It was made Italian cold cut style. I did not get it toasted hence, "cold" cut. The sandwich was pretty good and I would go back for that, but not for a sub. It took forever for them to make the sandwich. I'm not sure if everyone working was new, but I am sure that everyone working was extremely slow! I think this place has some improvements, but has the potential to be a good place if they prices were cheaper and the service was quicker, just to name a few. read more

Firehouse Subs - The outside - Fast Food Near Me - Owings Mills, Maryland

Not a fan of this location. Service is slow, poor, and inconsistent. Staff makes you feel like you are bothering them when you come in. The food is okay. The "freestyle" Coke machine always has issues with the touch screen, and is always out of flavors. read more