I haven't gone to this Firehouse sub in Parker for awhile. The food I ordered was never correct. I would order large to share and when I would pick it up, it was a small sub. I talked to the manager, and she would tell me to understand that her employees do not speak English. The order was always wrong. Well today I did a to go order. I purchased the BBQ steak sub with caramelized onions and no cheese. I pick it up and went home. It was delicious. Everything in my order was correct and tasted GREAT! I was so happy. Who ever the manager was at noon on 8/17/26, GREAT JOB! If this is the way it's going to be I will keep coming back. For the little while, I have been going to the Lone Tree Firehouse sub. They always made my sandwich great and correct. I feel this improvement in Parker is wonderful. I will be back! Thank you read more

Always so good, fresh, and delicious. Always clean and the employees there don't stop moving ! Always love to come back! read more

Firehouse Subs - Sandwiches Near Me - Parker, Colorado

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Look at what these guys sold me today. This is absolutely gross. How do you box this up and hand this to someone. read more

Firehouse Subs - Moldy brisket sub - Sandwiches Near Me - Parker, Colorado

Staff joking with each other while 5 of us waiting for order. Mine was just one sub. Been waiting for w0 minutes ... so far. Update. Still waiting. Now at 30 minutes. Going to get a refund. read more

Staff was friendly & helpful. Subs we're delicious. Love they have patio seating.. The Hot sauce bar CRAZY good. read more

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Our sandwiches here were fresh and prepared as ordered--it makes me question the 3-star rating. The order for takeout was ready promptly, and condiments were fresh. (4 stars only because I only give 5 for a dine-in experience.) read more

ordered online two sandwiches with chips and drinks and a kids meal. Person at the counter would not give my husband the cups even after seeing the receipt. Try calling and was directed to a corporate line. read more

When the Yelp ambassador emails you for #thankfulthursday you write a review. This was the first time ordering online to pick up. And I really didn't know wha to expect. First after I ordered it said it would be ready 15 minutes after. Then after I paid it said an hour after. We only ordered a salad so wouldn't think it would too difficult to toss together. And when I arrived it was a quick in and out transaction. I felt like I needed some rabbit food tonight.The salad had a generous scoop of turkey, cucumber, green peppers with dressing on the side. They forgot that I said no tomatoes though. This was the first time using the app to order online. We frequently eat often that we got a free dessert with purchase. Although theirs competitors near by ,known for their salads, for now Firehouse subs filled my vegetable cravings read more

Firehouse Subs - Sandwiches Near Me - Parker, Colorado

After ordering and paying, I found out there would be a 25 or 30 minute wait for one little sandwich. No apology, just told after the fact. Other people found out, while picking up their French dip, that there was no au jus. When someone asked why it would take so long, the answer was, "because people keep ordering". I understand that sometimes there's a problem, but a little acknowledgment and apology would go a long way. Perhaps offering a coupon for a discount next time or giving people a free cookie with their sandwich? It's really bad customer service to not acknowledge that people have been waiting so long. It took 30 minutes to get that sandwich..... read more

Sometimes you just want a sub. And I would say that firehouse one of there better ones out there. I like that they added pairs so I can get a smaller sandwich with a soup. Yummy read more

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I typically love firehouse! Every sandwich I've had is delicious! Today, my sandwich was not very loaded... some bites were almost just bread and Mayo... not very appetizing. read more

Firehouse Subs - Firehouse Steak & Cheese on gluten free bread - Sandwiches Near Me - Parker, Colorado

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I generally prefer Firehouse subs to any of their competitors. So why the one star rating? Here's why: 6:15pm Saturday night This is the person who prepared my sandwich. No hair net. I don't know how he can tell what goes into my sandwich. Looks like a health code violation. Not coming back. Enough said. read more

Firehouse Subs - Sandwiches Near Me - Parker, Colorado

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The amount of chances I've given this location to not fail really says more about me then them. Every single time I try to order my kids a grilled cheese it's scorched. And nearly every salad has a quarter of the lettuce brown and inedible. I give up. Not to mention they take forever with every order! read more

Firehouse Subs - Nasty - Sandwiches Near Me - Parker, Colorado

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Was very discouraged today when we ordered 2 large subs and waited 25 minutes because they lost our ticket. After noticing a lot of others getting their food, I finally went to the manager and said we've been here almost 30 minutes. She didn't even apologize and was super rude. Blue hair and young, but the other young man offered a couple free bags of chips. At least he was nice about it! read more

This review is specific to: Firehouse Subs 11280 S. Twenty Mile Rd. #102 Parker, CO. 80134 303.841.7827 I attempted to call in a take our order on Saturday, 6/17/2023.... When I called in the person who answered greeted me with "hello". The greeting surprised me, so I responded with "Hello, is this Firehouse Subs?" The person responded, "Yes, this is Firehouse Subs.". I told him I wanted to place a takeout order, and he asked me for my telephone number and placed me on hold. The hold was inordinately long, so I hung up and decided to order elsewhere. However, the whole exchange was so strange I called back after a short while and was now greeted by a young lady. I asked if a manager was on duty, and she responded "Yes". I asked to speak to the manager and she asked me "Why?" I repeated I wanted to speak to the manager and you relayed me to Nathan. I asked him if he was truly a manager and he acknowledged he was the manager. I explained what happened on the initial call and asked him what was going on over there. I was so totally taken aback by the total lack of professionalism and lack of business phone etiquette. I told Nathan I would check in on Monday with a supervisor/manager to ensure sure that he was truly a manager; not just the one who drew the short straw and had to deal with my call. Frankly, my 8-year-old grandson displays more phone etiquette and savvy in dealing with strangers than this employee who initially answered my call. I'm assuming this kid is at least high school age and based on that assumption should have more sense than he displayed. Begs to ask if the store owner/main supervisor even trains these employees prior to letting them loose to deal with the general public. I'm not suggesting this kid should be reprimanded but he should be trained and/or re-trained before being allowed to deal with the public. Wow; just a totally BAD experience. No reason for this total lack of customer ineptitude. read more

Not a good first experience. I went to this location for lunch with my son and his friend. I ordered a salad to eat there. But when I went to get utensils, there were no forks. I asked for one at the counter; the boy said they didn't have any. How was I supposed to eat my salad, in the restaurant, without a fork? The manager refunded my money, happily without a hassle, but I would have ordered something else, or eaten somewhere else, if they'd told me they didn't have forks when I ordered the salad. Sorely disappointed, not going back. Rae G. read more

Went on a Saturday afternoon. There was an employee that was visibly sick making sandwiches. Another patron pointed out to the supervisor that the young man was sick in the bathroom. She had him leave the food prep area,but he came back a few minutes later to continue making sandwiches. My wife and I left immediately, $35 down the drain. Felt bad for the poor young man,but he had no business preparing food. read more

Ordered 5 meals, didn't receive any drinks or chips when delivered. When I called the store nobody took ownership.

I went in to get sandwiches for myself and husband and they failed to make them right. Drove all the way home, which isn't down street... open the sandwiches for that first delicious bite....... $*#%!!€£** it was wrong. I won't be going back...... read more

We just ordered two meatball subs and two other sandwiches that my son ordered in house and paid. The top of the meatball subs had melted cheese, however, the sauce and meatballs were frozen. BOTH of them. I called and requested a manager via their phone app, talked to a male, explained it, he said sorry you can come back for new ones, which we said no because it's not close to our house but that I wanted them to know. He hung up on me. Do better! That was unnecessary. Say sorry, we will try better in the future....nope just a hang up call..we've been loyal for so long with ZERO complaints until today...no thanks! read more

Fire house used to be one of my favorite places to go for lunch. It's been about six years since I have been there. I don't think I will be returning after my last experience. I ordered the large sub. There was an older lady and a younger employee bickering back-and-forth the whole time I was there. The sandwich was horrible. Not only did it not seem like a large but the bread was very hard, dry and there was hardly any meat on the sandwich. I looked directly at the person who handed me the sandwich when it was ready and said thank you they didn't even look at me or reply. The drink machine was malfunctioning and squirted all over my shirt when I was getting the beverage. I did comment on my visit per the way that was on the receipt and asked for feedback from fire house but I never heard anything. Jimmy John's here I come. read more

Everytime I go there the service is great and the food is awesome. And the restaurant is very clean.

Went in and ordered a LG ham and swiss cheese sandwich with no mayonnaise,I told the person taking my order I am have a allergie to Mayo and please no mayo, well either they weren't paying attention or they just don't care, It was to late to take it back because I was back at my desk, well I started to eat and discovered there was mayo on my sandwich, so I skipped lunch, so on my way home I stopped by and went in to talk to the manager about the problem,she was a little rude and condescending she said if you don't have a receipt I can't do anything about it,I told her I didn't receive a receipt,she again told me again I can't help you and walked away. Very disrespectful and poorly trained in manners. Looks like I will not be going back there any time soon. read more

Not impressed! The sandwiches had a pathetic amount of meat on it, they forgot the pickles, the employees couldn't say hello when I walked in (all I got was a dirty look from a male employee). Now we have to pay more for no customer service and horrible quality. No thank you! read more

Firehouse Subs - A sad example of their steak and cheese sub - Sandwiches Near Me - Parker, Colorado

Went to this location at 8 PM on a Saturday night. They are open until 9 PM, which is clearly posted on the window. The door was unlocked, so I walked in to place a to-go order. They refused to serve me stating "they don't take in-store orders after 8". Excuse me?! What the hell kinda cockamamie is that? Watched them turn down several other customers as I was leaving. read more

Needs new leadership, needs a new system. I was the first customer in at 1030 and it's 1050 and still haven't received my sandwich. I'm only here cause I had a free sandwich card cause I had to wait 50 mins last time. Clearly a management issue, I'm not going to blame high schoolers who are very polite. The free card I had was for a medium sub so I asked if I could get a large and pay the difference and they asked the manager and she just said no. I'm sure there was something she could have done and I am the only person in there but obviously not a big I just said whatever 1057 and I finally go my sandwich. New manager please read more

Firehouse Subs has long been one of my top-two sub places. Plus I have a soft spot for Firefighters, etc. Anyway, the Hook and Ladder (ham and turkey) is my all-time favorite choice. (Meatball is #2) I hadn't been there in several years and was really looking forward to a H&L yesterday. I was SO disappointed. I chose order ahead for pick up. I had not done that before. First of all, the pick up location was not well marked and, since this was my first time, I went up to the counter. The young lady was not real helpful, brought me my order and made me feel like an idiot. She never did explain the process. I finally saw the pick-up location on the way out. Now for my sandwich.... Not only was the bread VERY dried out, but there was a glob of turkey at one end and a glob of ham on the other. At least spread the meats out so you get both in each bite. After some rearranging and picking off all the dry bread, I ate it. The taste was still there, thankfully, despite very thin tomato slices. What has happened to quality control and management's training? I will get the H&L again some day but not for pickup. I will stand there and guide the sandwich making so I know my hard-earned money is not going to be tossed down the sink. read more

Dang! That was an amazingly good sandwich. I especially like how the bread is soft and then slightly warmed - not too much so it's crunchy or dry, but just enough. The staff is friendly and comes around to check on your order after you've received it - which I think shows a little bit of class. Fresh ingredients are the star here. Why haven't I eaten at Firehouse more often? After this trip, where I enjoyed a medium turkey sandwich and a drink for around 8 bucks, I think I'll visit much more often! You should really give Firehouse a try if you haven't been here - I'm now a super fan! read more

My husband brought dinner from there tonight. He specifically asked for no onions on mine because I can't eat them. He got home and mine had onions. We live in Elizabeth about 25 minutes away so it wasn't like he could really return for another meal for me. So I ended up with no dinner tonight. Pretty shabby job there. I suggest if you go there you check your food before you leave. As for me a $10.00 sandwich was ineadable and I won't return read more

The staff making the sandwiches had hair hanging in their face past their noses. It was disgusting for them not to have their hair pulled back. The sandwiches tasted good but I could not enjoy for looking for hair in my sandwich! read more

Not worth the wait... Would be at least 3 maybe 4 if some over paid brainiac in a suit didn't decide that it was a good idea for a food take out business to not accept phone orders. Just plain stupid. You had already lost a bunch of orders from just me over the last few years. I bet I am not the only one that likes to call ahead for food pick up... NO. I don't need another app just to order from your business. I waited 15 minutes one last time for a sandwich that could have been ready if only they wanted my money bad enough to simply answer the phone. There was one order in front of me. Shouldn't take that long to plop some meatballs on a bun and run it through the "oven". I also love the marinara finger prints left all over the carton. That now doesn't come in a bag. The "food" is fine. Nothing spectacular. Buh bye. read more

Horrific line. Nice kids are working there but they are overwhelmed. Leadership is obviously lacking. I will not return nor recommend.

Always consistent quality love their sandwiches! Salads are great as well. Friendly staff

The sandwiches are very good here it's the service that isn't like able. Even when you order ahead it takes them a long time to complete your order even when a time for pickup is provided. Also I have had no workers there ever acknowledge that we are standing in line waiting to order. Don't even look at you read more

Great sandwiches, always tasty! Kaylee, the manager here is fabulous. The team and people are always pleasant and work hard and well together whether the place is slammed and busy or just a few are in for a later lunch. Yesterday we ordered in the restaurant for take out and when we got home we noticed a few errors in our order and the sandwiches. I called in to make the manager aware, just so they could know there might be some training issues. I spoke with Kaylee and she was attentive and wanted to make it right by us on our next visit, despite my call coming in during a busy lunch service. Today we returned to have a redo on our lunch and we were happy to get to meet kaylee and she made our sandwiches perfect! read more

A big shout out to Firehouse in Parker! The service was fantastic. The sandwich was perfectly made. Austin, Noah & Dean ~ you guys are the best! read more

go see Chris and Noah, they hook it up. Woman and kids in front of me got 50% discount just because, he said it doesn't matter because didn't come out of his paycheck. Then they gave me 50% as well just because, come on down tonight and see Chris! Apologies to the owner read more

We came to Firehouse for a bad bad reason. I am really craving what I consider a traditional sub shop salad. One with cold cuts, cheese slices and shredded lettuces. Firehouse didn't have this. It is not their fault but I was still sad. This place is a step up from Subway, I would say it is similar to Jimmy Johns or Pats. The bread was good and crunchy, just how I like it on a sub. The toppings all seemed fresh and most of the choices sounded good (bacon mmm). One of my favorite parts was that the turkey was served warm. I am not a huge fan of toasted subs (I know it sounds crazy) but I really liked that the meat was warm. The other great part was their selection of hot sauces. The boy loves hot sauce so he pulled about 5 of them down and tried them all. They rate them from 1-10 so you don't ruin your sandwich by putting on something you can't handle. I was sad to see that they didn't have anything lower than a 3 because I am a bit of a pansy. Another cool thing is their coke machine. It is one of the fancy new ones where you can mix flavoring into your drinks. I tried a orange sprite.....sometimes there is a reason they don't mass produce things like this, it tasted like crap. BUT it was fun to play around with. read more

Firehouse Subs - Sandwiches Near Me - Parker, Colorado

I love firehouse subs so much! This restaurant is amazing, the workers are very friendly and they always get your food to you as fast as possible and even better all of the food here is immaculate. I would 100% recommend coming to this restaurant since it is just such a welcoming place. read more

Wait was ridiculous for a fast food sandwich. When we got our sandwich it was barely warm but after waiting 35 minutes we just dealt with it. read more