horribly slow service, took me almost 10 minutes to ask my order, and I was the only one in there

I'm a huge fan of Firehouse sub, However this branch is awful. I'm was traveling and staying in the hotel across the street from this store. Gave this store 3 tries, they struck out every time!!!! The first time I went in, they told me it would be over a 30 minute wait, even though the store was empty, due to a catering order, so I went somewhere else. The next day I thought I would be able to get a sandwich. We'll, I received the to go order, however after arriving back to the hotel they forgot to put the peppers and onions on their cheese steak. The next day I gave them another try, a to go order. I commented about the incorrect sandwich from the day before, they had nothing to say, in fact, they seemed a little irritated that I said anything, guess I should've checked the sandwich, they left the cheese off. I will continue to eat at firehouse subs, but NEVER at this branch again!!!! read more

Workers are nice. But service is very slow, prob due to short staffing. Expect them to forget about you while they struggle to deal with other customers. read more

$15 for bread, Mayo and some onions. Cool. Thought I ordered the steak and cheese. On top of this, the smug staff throwing things around and giving all the customers attitude gave a real nice touch. The kind of grit firefighters look for in a man, you know? Gonna miss this place because their sandwiches used to be good. read more

Firehouse Subs - -steam and cheese sando - Sandwiches Near Me - Rancho Cucamonga, California

So I'd heard a lot of hype about this place, but honestly I'd heard some wack stuff about the customer service about the Chino location. Thursday night (1/26/23) we were driving by the Rancho Cucamonga location and I was craving a sandwich, so we stopped. We walked in an hour before closing and we're serviced by Joey & Logan. Let me say this! The level of professionalism these young men have is incredible! Joey & Logan we're extremely patient with me, as I took my time going through the menu. I genuinely appreciated that they entertained my last night silliness with a smile on their face. Each gave me their top 3 suggestions, and I decided on the classic Hook & Ladder. Sandwich was great! But to be honest, the customer service Joey and Logan provided will definitely bring me back. And for all the people who went to the Chino location and weren't satisfied with the service, I'd definitely recommend coming to the Rancho Cucamonga location. The customer service was superb! read more

Ordered white MD HOOK (from T-moblie) and WHEAT MD ROAST BEEF. And they made mistake, the bread is switched. When I told them and asked to make new order with the right bread, they refuse it. They said NO MORE WHITE BREAD . REALLY?? IT IS ONLY 3 PM ON SUNDAY AND THETY DO NOT HAVE MORE WHITE BREAD?? THEY GOT TO BE KIDDING !! So, I ordered another 2 sandwich with white bread and voila there are alot of white breads. Just f**king bs... read more

So I covered the lady behind me because the tap wasn't working. I ask the lady to pay it forward . The manager was awesome and actually before I could pay she covered mine. What an awesome manager and store! I love this place. Oh did I mention they donate over million to local fire district charities!!! Win win read more

I came to Firehouse with a growling stomach that needed to be tamed. Sarai and Nikko welcome-ly greeted me which was quite nice and unique! Sarai was very patient and informative in explaining the different types of subs that were offered. Nikko was very kind and highly skilled at making subs! Very nice man. Despite the great environment the staff creates, the wait times were a bit long! I left with a happy stomach :) read more

Firehouse Subs - Turkey Bacon Ranch Combo - Sandwiches Near Me - Rancho Cucamonga, California

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Recommended to come try this spot for a great sub. The location is east to get to. Cool fireman deco and friendly staff. Very clean and organized. I ordered the hero small, he ordered the Turkey bacon ranch medium with a drink no chips. Total was $17. 15....... yes almost $20 bucks for not much. Not impressed with the sub at all. Jersey Mike's will be my chain sub spot. I figured the price overs my donation to the cause. Not worth 17 bucks sorry read more

Firehouse Subs - Half eaten small hero sub - Sandwiches Near Me - Rancho Cucamonga, California

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Good sandwich for a quick meal Lack of condiments Overall 4 start fast food I would recommend if you want to stop for lunch read more

I went inside to eat for the first time ever! The host was very dry and unfriendly. There was a young lady making sandwiches for "all" customers inside, while he took the cash register orders. Once the orders were taken, he went to take out trash, instead of helping her fill some of the sandwich orders. Once all inside orders were filled, they wen into the back of the store doing who knows what. A customer came in and literally waited 5 minutes before they even acknowledge her by the host finally coming out to take her order. Behind the counter was dirty in the floor area. Trash was piled up, literally, in a corner near the rack of meats and breads. The drink are was nasty. There was only one Minute Made Lemonade available. There was no unsweetened tea! We had to clean down our own table to sit down to eat. The host who took our order was very dry and unfriendly. However, the sandwich was okay. read more

Quality of the sandwich is very good. Better than Subway and other major chains. I got the turkey with avocado on white. Delicious. It's a little pricy. Treat yourself as a special treat otherwise I'd pass. read more

Dear Firehouse Subs, why didn't you tell me you were putting out sandwiches like that huh? What a 1st impression, both of my sandwiches, The New York Steamer and The Engineer were really good. The customer service was awesome and I will always appreciate a clean and climate controlled dining room, especially during the hot days of summer. Being the cheap old man that I am I wasn't thrilled with the price of a large sandwich (11 bucks) but in reality it's comparable to the pricing and size of Subways footlong and Jimmy John's large sandwich. The biggest difference is that Subway SUCKS, while Firehouse has made me think twice about Jimmy John's being my favorite sandwich spot! read more

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It had probably been 5 years since my last FH visit - had to come in and grab my birthday sub! I'll crush a good cheesesteak any day, definitely hit the spot read more

Firehouse Subs - Sandwiches Near Me - Rancho Cucamonga, California

Absolutely love Firehouse Subs! As a fan of hot subs, this is the place to go! I personally always order the Italian sub on wheat. This combination to me is perfection! I always pair it with Vicky's Jalapeño Chips. The meat it juicy, and the bread is soft with a slightly crunchy outside. The dill pickle is just the right taste. I have also had a bite or two from my fiancé's favorite sub, the classic steak and cheese. Great sandwich as well. The meat is tasty and goes well with the cheese, onions and green peppers. We will definitely continue coming back when we crave hot subs, plus they have a great rewards program! read more

Firehouse Subs - Italian Sub on Wheat - Sandwiches Near Me - Rancho Cucamonga, California

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Two stars because they got the order right. The rest was not good. I had the pastrami and corned beef. There was almost no meat on the sandwich and what was there was tough and chewy. There was a very narrow streak of mustard down the center. The Cuban was a total disappointment. Again not meat and you could not even taste the smoked pork. Not a good value and maybe one of the worst tasting sandwiches I have ever had. read more

The first time we ordered from here via the online app we weren't to pick it up and the store was closed. It was 6 pm on a Saturday. So I called corporate. Radio silence. So then I called the store and eventually got a refund. We came back months later and got a sandwich and it was great. Today we came and it's been wild. First off the person ringing us up was acting completely bothered that we were there. Like 100% over it. Ok fine. Then we waited. And waited. And waited. And waited. And we are still here waiting because only one young lady is making sandwiches. One gentleman is walking around? And the other is ... Mia. The long and short is: the service is bad the sandwiches are good. read more

Wow! Just what you want on a Friday night...an errand for Saturday morning to go get your money back. Sorry guys we won't be back! read more

Firehouse Subs - Post on window tonight - Sandwiches Near Me - Rancho Cucamonga, California

I ordered the SMALL meatball sandwich. Super delicious Tasty and filling. Didn't expect the size. It was definitely worth it. The meatballs were juicy and cooked well. I would definitely recommend this place. read more

Firehouse Subs - Small meatball sandwich - Sandwiches Near Me - Rancho Cucamonga, California

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Really good subs. Excellent service. Every one is on top of what they are doing. Highly recommend to come with family. They support the fire fighters also. read more

If I could leave no star I would. My family and I ordered sandwiches and the lobby was fairly empty. We kept waiting and waiting....no one let us know a time frame. Every time we asked for an ETA they kept saying "it's almost done..." We waited close to an hour for SANDWICHES!! They completed all online orders and left all their lobby customers waiting., I complained to one of the workers and she laughed as I described how long we had been waiting. We never be back!!! If you value your time and money don't come here. read more

I had steak and cheese sub, very good!! First time here will go back again. My daughter had spicy chicken sub. She said she would get one again. read more

Yummy! Love therapeutic behind it. The cheese melts in your mouth and the size of the sandwiches is not bad! read more

Firehouse Subs - Sandwiches Near Me - Rancho Cucamonga, California

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I was glad when this placed popped up. If you haven't had it, give it a try. Definitely not your neighborhood Subway sandwich place. Way better. Always tastes fresh and I like that most sandwiches are toasted. My only complaint is my last visit there, I took a large Italian home with the intention of eating it right away. When I got home 10 minutes later the bottom portion of my sandwich was soaked and mushy. Not a big fan of soaked bread. Eat it there! read more

Firehouse Subs - Sandwiches Near Me - Rancho Cucamonga, California

They messed up my order. I ordered to be pick up around 2PM, they made my order around 1PM ( 1 hour earlier ). So, when I picked it up around 2:30 PM and it's wrong order, they refused to fix it. The reason : it is already 2 hour. It is NOT ny fault if they made it 1hour earlier. And, oh ya Tamara the ass. Mgr that said that. Damn store.. read more

Had one of the best veggie sandwiches here. So many toppings to choose from. They also have chips l, cookies and Mac n cheese. Also if you are bold enough they have a variety of hot sauces to choose from. Ranging from 2-10 oh the scale. Great services. Will come back again. read more

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For my first time, I would like to disagree with the other complaints. I had a young lady with piercings help me at the register, and she was very charismatic and actually willing to help me order. (Wish I could have given her a tip) She helped me make sense of the menu and was overall a joy to talk to. It is a bit pricey and there is a bit of a wait, but it makes sense when you understand that the meat needs to be steamed and the sandwich needs to be made. I do agree with the smell. But I would go back. It is not as bad as the reviews make it seem. read more

I have never been here before and my friend suggested it for dinner while we were working. I am so glad that he did! The bread was so fresh and soft it was amazing! I got the Sub Club and since I am not a fan of honey ham (sweet meat? Not my idea of a good time) they let me sub it out for roast beef. I like that even with it being "loaded" the fillers weren't overwhelming like they can be at other sandwich shops. I like that they let the meat be the star of the show. Honestly though, everything married well together in the sandwich. The only complaint I had was that I finished the WHOLE thing and was overly full! (my fault for being a piggy i guess, but really it was just too good to stop at half). My friend got the Hook and Ladder, again another great choice that I think I might try next time if I don't try the meatball. So this might sound weird, but I really like that they package the sandwiches in a sandwich length to go style box. Our sandwiches weren't squished or flat (like they tend to get when simply wrapped in paper). There was something going on with the online ordering so we called in the order, and then went to pick it up. The order was ready quickly and the process was simple and easy. The girl was friendly and efficient. I have a Firehouse Subs by my house and I will be going there soon... I just hope they are as good as this location(I'm sure they will be :) ). read more

I would usually say I like this place... and I do, but I am getting tired of going to a place an hour before they close and they are already breaking down and not offering all their amenities. This seems to be company-wide problems with a lot of places and honestly, I'm fed up. Fast food costs are rising and your company is skimping on the experience. Get it together! Maybe this post won't make a difference, but maybe it will be an eye opener. Either way, I'm not satisfied with my experience. read more

Firehouse Subs - advertisement for gluten free bread - Sandwiches Near Me - Rancho Cucamonga, California

The team working here on Saturday 1/6/24 at 7pm were amazing. It was my first and they definitely won a customer. Recommended great sandwiches, checked in and made sure I enjoyed it and were great. Didn't catch her name but the tall skinny girl will make it far in the company. Great service overall. read more

We go to the Rancho shop on Foothill Bl. A couple times a month. The sandwich making is slow but the results are always good.

This was my first time ordering sandwiches here as I've heard great things about this place. I ordered through Grubhub and when I picked up my order and took it home. As I was unloading my sandwiches I noticed that they got my kids meal wrong. I ordered a kids turkey sandwich combo and instead they gave me a tuna sandwich and I did not even get my drink. On my other order, I ordered a large tuna sandwich with banana peppers and oil on the side and I got neither of them. I did not even get napkins in my Togo bag. read more

The sandwich i got looked tasty and i was excited to eat it after a day of fasting and it was just not good. It was drenched in mayo. Like if they rinsed the sandwich with a mayo fountain lol. It was so much all i could taste was mayo goop. I had to scrape a lot of it off and even then my mouth just felt like it had a coat of mayo and even after clearing my palate the sandwich still tasted like only mayo and it was soggy. Im surprised the outside of the bun wasn't as soggy as i thought itd be but yeah im probably not coming back. Lol as someone who usually likes mayo, this event made me shy away from mayo for a while. The meat also tasted very bitter like they added a lot of vinegar. It was just a strange sandwich : l read more

Firehouse Subs - Sandwiches Near Me - Rancho Cucamonga, California

First time here, came here with a friend because I got some coupons in the mail (it certainly got me in the door). I was a bit bummed out when one of the coupons that stated "Free Combo with Purchase of a Medium or Large Sub" - how I interpret this was: Buy 1 med or large sub, get one sub with a drink/side; what it ACTUALLY MEANT: Buy 1 med or large sub, get a drink and a brownie free. It did felt a bit deceptive how it was marketed. However, Matt (assuming he is the manager/supervisor or even potentially franchise owner) was a really cool guy and allowed me to redeem a second, more straight forward coupon for a free medium sub. He was indeed very enthusiastic and very courteous. The quality of the food was above average but a bit smaller on the portioning side. I have no complaints as I only paid under $10 for 2 subs, a drink and a brownie. However, if I was to pay full price for it, I may not be a regular, but would come here every now and again. For full price, I would be deterred mainly by the price per portion but the customer service surely makes up for it as far as value added perception goes. read more

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This is usually my go to for family lunch on Saturdays. I have had numerous problems with this location. Seems every time I order from here (which I would love to order on the app but modifications and drinks aren't available on there unless you want a bottle of water. They have messed up my order almost every time. I finally asked the girl this past Saturday how do you guys mess up my order every time? Her response was we are training new people! (every time I go in???) The attitudes of the workers suck also she made me feel like I was the one in the wrong. There corporate office is no better, I have wrote 2 complaints to them about this with absolutely no response back. It usually starts from the top! Maybe the extra drive to Togos will be worth it. read more

A little disappointed in the service. The meatball sub was delicious. I ordered soup and they forgot, so when I asked about it, they made me a new one but it took a while because it was just out of the refrigerator or freezer. (Wherever they use for storage) and they had to cook it. So, I just asked for it "to go" and when I got home the "loaded" potato soup was just broth there was really no potatoes in it. read more

First time here at the recommendation of a co-worker who said this place serves the best sandwiches in the area. I had the Italian Sub and was not disappointed. This place is actually better than Subway and Jersey Mikes. They offer small, medium, and large sandwiches. You have your choice of white or wheat bread. You can build your own or go with the recommendations. The employee said their most popular is their brisket and pastrami. If you're hungry I recommend you get the large sandwich. The sandwiches look a little bit on the smaller scale, but they are definitely filling. I went during the lunch hour and the place was busy. I only waited about 10 minutes. The customer service is good. I highly recommend this place! I will definitely be back! read more

Very skimpy on the portions. I ordered a build your own veggie. Not even an ounce of cheese and maybe Ten shreds of lettuce, not kidding. NO Tomato even though I asked for it. Just too cheap. I also ordered two kids subs and they were still hungry. I love subs and thought this was going to be a treat. I'll stick to Jersey Mike's. Three Stars for Customer service it was friendly, The store was clean. No stats for the food it was a big disappointment. read more

Firehouse Subs - Very small for the price - Sandwiches Near Me - Rancho Cucamonga, California

So I've had a firehouse probably for the last six months pretty religiously probably about every two weeks I get firehouse and I usually get probably about two or three sandwiches at a time..... Recently I've ventured out and I went to Jimmy John's and I couldn't believe how expensive they were and I'm talking almost 14/15/16 bucks For a fairly large sandwich but that's not just that They charge $4.50 for bacon So this is just a critique and I don't wanna be negative Just wanna point out some things..nothing major So couple weeks ago I get a sandwich and it wasn't cut through all the way which is no big deal just noting! And today I bought two more sandwiches and they were out of the tangy Slaw.... and when they told me that I almost dropped to the floor LOL So my brain started working and I was like so what is the sauce that goes in the slaw or how do you make it and the nice guys at my firehouse I believe said they couldn't say which I don't mind I'm not really tripping everything is researchable on YouTube LOL And being a person that is a big constant taster of foods I thought to myself you know what The sauce probably come in a bottle because you know that's what most restaurants do you know they'll a signature sauce... So today they forgot my receipt and I'm not really tripping about that I just needed it so I can get my reward points like every restaurant does Also I haven't seen Angeleah in a minute?????? read more

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My husband and I are big deli sandwich fans. We would rather have a good deli sandwich than a burger...any day. My husband saw a coupon for a free sandwich from Firehouse Sub...and decided to stop in for one. The Hero he brought home was outstanding! No more Jersey Mike's. It's going to be Firehouse Subs for us...from now on. Can't wait to get an Italian and a Meatball sub. Thank you for the free Sub.....but from now on...we will gladly pay :) read more