I wish there were a selection of bread to choose from, and the ham was to sweet, overpowering the taste of the other cold cuts.

We thought a one time experience of bad service was a fluke. But we have had several instances where the customer service was poor. It took close to an hour to get our order. We thought we would try to get our order delivered and used three different food delivery services. All three services complained about how long it took to receive an order. The drivers would call and let us know that they were at the restaurant waiting for the order to be finished. Restaurant was not full just the servers were slow and we're in no hurry to make food. By the time our order got here it was an hour and a half later, and our order was cold! When we called to report the bad service, they blew us off. This is terrible. read more

My husband and I just left from this place and received some of the most disrespectful service from one of their employees. We went to grab some lunch but their registers were down and we're only taking online orders. No problem. But when you have a certain male employee who clearly hates his job by calling customers being so called " too Old " to their face amongst other rude comments I will be going to another location in the future. Being nice is free but being rude for no reason cost you a customer read more

Nine out of 10 times they never put the right ingredients. Went in and the employees were very busy not with orders, we were the only ones in there. They were very busy socializing. I am so sick of the employees unable to read a list of ingredients to put on a sandwich. I like to support the local community however I am fed up and won't be going to this location again. read more

Super friendly staff. The food was good a quickly made. I will definitely continue coming to this location.

She (angelia) made the perfect sub and was very very friendly with great customer satisfaction. BOMB.. plenty of meat, just enough lettuce.,, Jordan was also very helpful in giving me some great suggestions for it was my first time trying this place out. Left satisfied!! Ty!!! Better BETTER than subways YESSSS!! read more

Firehouse Subs - Italian, turkey.. - Sandwiches Near Me - Rancho Cucamonga, California

I ordered online for pickup and got a small sub. This was my first time eating here in years. The size of a small sub is SO unbelievably small and it's $7. It's about 4 inches long and so skinny. Oh my lord I guess get a large if you go here I'm so disappointed read more

By far the best subs in the area. They always make it perfect for me. No matter what you order, they will do it for you. My favorite is the Italian, on extra toasted bun. read more

No greeting, I ordered one sandwich and it took over 20 mins!! Dirty floors, dark store, half the lights were not even on. This is the second time I come to this store and I promise I will never come here again. read more

If you have never had firehouse, I suggest giving this place a try. Each sub is made to your liking and customization. The Hook & Ladder is my go to, but my husband enjoys the Club on a Sub. I appreciate the hospitality of the staff who greeted me as I entered and even as I left by name. These small details really make this place comforting and inviting. 10/10 would recommend. read more

The manager, Lindsay, is phenomenal! Second time we've ever been here and both times she has greeted us with such warmth, great energy, and quick service. She deserves every single raise possible for her position and then some. She truly adds SOOOOO much value to your company and this store. Thank you, Lindsay. You are amazing. Keep being you! read more

The service at this location was amazing!! The manager roxanna was super helpful and the staff was friendly & all wished me a happy birthday!' read more

Eh, I have been going there for a few years. The sandwiches are ok, but I get tired of them screwing up the orders. I get it, mistakes happen, but that's not the reason I give the 1 star. The 1 star is for the guy making the sandwich and acted all inconvenienced he had to re-make the correct order. When he finished making the right order, he sort of just plopped it up on the counter and muttered "meatball sub" and walked away. Anyway, just kinda off-putting. Like I said, mistakes happen, but the way that one dude acted was just weird and unnecessary. The other guys working were cool though. Maybe the sandwich maker was just having a crummy shift. Either way, I'm out! read more

Subs are good just it's extra pricey for they size of the sandwich your getting wish it wasn't so expensive I've go here more often

This place is yummy. Consistent and price is not bad. I got the Nashville hot brisket sandwich that comes on a corn bread roll, it was delicious! Also got the Mac n cheese which was really good! This was my second time here. I will be back. read more

So today I went in to claim my T-Mobile offer and it had a major glitch. Perhaps hoping to discourage us from getting our free Hook & Ladder, however, Roxanne was AWESOME !!. She not only helped me but other confused T-Mobile customers. Shame on you T-Mobile !!! Not fair to Miss Roxanne- she was slammed... read more

I was soooooo excited about this place! The subs are awesome! The grade at this location is a B YUCK! I also watched the manager wipe down the table with her hand then make sandwiches!!!!! Didn't see the B before! place is filthy and understaffed! read more

Don't bother to try to call this place they answer the phone ask you to hold for a moment set the phone down and walk away for 15 minutes. If you haven't been there lately the place has fallen off pretty bad it now has a B rating from the local Health Department. I remember when this was a good place and they had it together but not anymore. I'd like to recommend you make another Choice there are several good choices in this city try the deli read more

This is by far one of the best Firehouse Subs! The staff is always very friendly and doing their best to accommodate customers. Their food quality is excellent. The sandwiches are all great, the meatball is especially good because the meatballs do not fall off while you're eating your sandwich which makes it even better. I have been sticking with their salads for a while now and the Hook & Ladder salad with double meat and add on onions, with the Italian dressing, can't beat it. You finish feeling like you didn't just eat a big bowl of lettuce it's that tasty! Thank you for making faithful customers happy. read more

Firehouse Subs - Hook and Ladder Salad, with double meat and Italian dressing - Sandwiches Near Me - Rancho Cucamonga, California

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Love the food .. However they can't seem to get their act together . They are always short staffed. Long waits .. Not to mention it's dirty . read more

First time coming here... Came with my daughter and grandson. Samantha and Abby where amazing! They had so much patience considering it can get a bet busy. We waited about 7 to 10 minutes but it was so worth it for those large customized sandwhiches... They strive for excellence and make sure each customer feels warm and welcomed! It is one of my new favs... I absolutely love hot subs with melted cheese and sauted onions... So many add on toppings. Very nice set up! Thank you for such a magnificent first time experience!!! Sorry no pics thats how good the food was! read more

Manager on call 9/2 extremely inconsiderate. Asked for a half platter and they were unable to accommodate due to being "too busy" Ordered 5 subs separately online and they were ready no issue. read more

Great customer service, helped me with suggest subs. Cleanest & best smelling public bathroom I have ever noticed. Food is always delicious! read more

why is their toaster always broken-_- so annoying like it's happened twice now put a sign on the door or something how are u gonna have a broken toaster when all the subs they offer are hot specialty subs read more

This is the third time I've ordered the catering box, and once again it was wonderful! Looked and tasted great and is a good value. The staff here is always friendly too read more

Being "on the job" I've always wanted to give this a try. But there's never been one close enough to where I was. This one was close to my hotel, so I had to come through. Am I biased? Is it pricey for a sub? Maybe. But that was a freakin' delicious sandwich. And I did feel obliged to round up for charity... read more

Great selection of subs and a cool old school diner vibe. I had their pastrami which was great.

Stopped in for a quick meal. We ordered a meatball sub, steak & cheese and a salad. Service was super friendly and I needed a chuckle today. We sat inside and our food was brought to our table quickly, fresh and accurate. The sweet and spicy meatball was my favorite, the meatballs had chew, weren't mushy and were well seasoned. Our bread was fresh soft and didn't overwhelm the sandwich. The space although not large is set up well, was well lighted and is clean. Will we return? Yes. read more

Food is good and the service is awesome. I would definitely recommend trying firehouse if someone hasn't yet.

This is great sandwich spot, I really used to love. They got rid of the BBQ Cuban first mistake. Keeping some horrible employees isn't helping either. Go here now and then not nearly as much as used to. read more

I called them to place an order but the line was busy. So ended up ordering at the restaurant. I ordered my usual the Italian Sub. It took maybe 10 to 15 mins to make my sandwich. I ate in my car because I was hungry and figured it'll get cold my the time to get home. I noticed that my sandwich didn't taste like an Italian sandwich at all. It tasted more like a ham sandwich. The ratio of ham, salami and pepperoni was not equal at all. I couldn't taste the salami or pepperoni it was overpowered by the ham. Just saying...maybe they were rushing the order that's why it wasn't made how it's supposed to be made. read more

Came in a little after noon on a Saturday and had a fire house pub steak on white bread. It was beyond delicious! What really caught our attention was Matt. He is sooo GREAT! He greeted us as soon as we walked in the door. Gave us great suggestions, was very helpful and even took the time to show us some great sauces to add to the sandwich. Customer service was just beyond AMAZING. Edited to add: Their bathrooms are super clean!!! read more

Went here on a Friday at lunch hour by myself to grab a quick sandwich. There were some other customers there, but the place was not swarming. Many tables were open and I only had to wait a few mintues to order. I then had to wait for my sandwich to be built. And wait. By 20 minutes I was getting frustrated and I was starving. By 30 minutes I was downright resentful and lunch was ruined for me. By 35 minutes I knew I was going to be late getting back to the office. By 40 minutes I asked for my money back. That is, of course, exactly when they finally brought my sandwich out. But by then I was permanently scarred--I had been waiting in anticipation for 40 minutes. I was really distraught. I have never waited that long for a sandwich in my entire life. I could see other frustrated customers waiting around as well. The guy behind the counter had explained that two employees called in sick that morning, but good grief, if you are that thinly staffed there is something very wrong with your business model. I don't even remember if the sandwich was any good, I just wolfed it down and fled. I would never be able to go back the Fiehouse Subs again, the experience was just too negative. read more

I love Firehouse Subs! I crave the Italian and I always get one big enough so that I can have enough for lunch and for dinner

Better than Subway, but I can see why the BBB gave them a B. I like the food, but they frequently get our order (or at least parts of it) wrong. No extra toppings when requested, missing parts of orders (oil, vinegar, pickle spears), burnt kids grilled cheese... It's not all consistent problems, but there's usually something wrong with each order and it's already home/delivered by the time we find out. read more

Food was great. It was tasty, the portions were perfect, and the experience was nice and tame. Only thing is the the prices was just a little too high for my taste. 12 ish dollars for sub, chips and drink but overall pretty dang good. Would give it a 6.5 (see scale below) read more

Firehouse Subs - My scale system - Sandwiches Near Me - Rancho Cucamonga, California

Great food but wait times can be super long. Third time coming and it's on repeat at this point. Came in for lunch and waited 15 minutes in line. 28 minutes for one sandwich. Saw the manager running around while he manned a register in between fires he was putting out. Never heard so many "I'm sorry." Come on guys. Get it together. read more

Absolutely worst service ever. Ordered 7 identical sandwiches after 1:30pm on a Monday afternoon, three employees working, two people ahead of me. I was berated by the employee for not ordering ahead of time on a LARGE order. Persisted to tell (yell) other customers as they walked in, the wait will be long cuz they just got a large order might not want to wait. 7 identical sandwiches is a large order for 3 employees? As I went to the counter to pick up my order, your employee told me, in a raised voice, this line is long and it's all my fault. what?! I just stood there, listened, then told her I don't need this abuse and left, without my order. Absolutely lazy employees with disgusting attitudes working with the general public. Never will be back. read more

Tried it today for the first time. Smells great! Got the Mac and cheese it was amazing! Turkey sandwich was good too read more

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They fulfill online orders before taking care of the customers standing in front of them. A 30 minute wait so they can make 16 online sandwiches? Ownership has instructed them to operate this way? It makes no sense. They upset a dozen customers in the store so that they don't upset one online customer. AVOID this store. The manager is not trained in retail management at all. Update: approximately 10 minutes into our 30 minute wait, the manager left the store WITH A SANDWICH OF HER OWN. I asked her if she was really going to leave her people behind while they're so busy. I was told I was being rude and my money was refunded. This place is ridiculous. read more