Caveat: Ordered delivery, so expectations were lower and factored in. Order: Medium Italian (light mustard), medium sweet & spicy meatball Wait time: About an hour -- clearly communicated, so not holding that against them Bag showed up pretty grease-stained, some leakage inside too. Both sandwiches were in cardboard boxes -- meatball had some sauce on the container, but nothing crazy. Italian: Tasty, good amount of meat. Cut in half -- one side held up fine, the other got pretty soggy and fell apart. I also made the mistake of eating it inside-out at first (finished the bread, left with just meat), which didn't work here at all. Once I switched to eating it normally, the second half was much better and held together. Sweet & Spicy Meatball: Usually my go-to and honestly one of my favorite subs anywhere when I dine in. This time they gave me the regular meatball instead. Not a huge deal, but still a miss. The spicy version usually has that extra kick (pretty sure from their datil pepper sauce), and that was missing. Still decent overall -- came fairly warm, didn't need to reheat, just a bit on the dry side compared to what I expect. Overall: They load the sandwiches well -- plenty of meat and meatballs, which I appreciate. This probably lands closer to a 3.5 in my head, but with the wrong sandwich and some texture issues, I'll call it a 3. read more

Dear Miss Tammy, I am writing to express my sincere appreciation for the exceptional customer service I received from you today at the Firehouse Subs location in Raymore, Missouri. Your dedication to providing an outstanding customer experience was evident throughout our interaction. Specifically, your remarkable patience, kindness, and clear understanding of my needs made a significant and positive impact on my visit. I genuinely believe that your approach to customer service sets a benchmark for excellence, truly embodying what exemplary service should be. It is team members like you who elevate the entire customer experience and differentiate establishments. Your contributions undoubtedly enhance the reputation of Firehouse Subs, and I will certainly continue to support your establishment due to the high caliber of service I experienced. I sincerely hope that your outstanding efforts are recognized internally, as you consistently deliver a level of service that merits considerable commendation. Thank you once again for making my day a much more pleasant one. Your professionalism and warmth are deeply appreciated. Also, I will try to leave this review on the qrs scan code again. It was not working properl. read more

Visited again and have to update my review! Tried the hook and ladder on wheat and loved it. Not at all messy to eat, the flavor of the wheat bread was fantastic. (Husband thought it was too sweet). Decent amount of meat and veggies. And Mayo can be a deal breaker... Sometimes I like it and other times it's just not my style (looking at you Jack-in-the-box). Pleasant and fast service. Tables were actively being cleaned and that is rare these days of understaffing. read more

Firehouse Subs - Hook and ladder on wheat - Fast Food Near Me - Raymore, Missouri

I would actually leave NO STARS if it were an option. On Veteran's Day we went to take advantage of the free combo meal for vets. We ate there last year and were pleased with our orders. I ordered a smoked brisket on gluten free bun. I specified no bbq sauce and no mayo. The people who'd placed their orders right before us, got their orders, ate and left. Still we waited. Mind you, the place wasn't all that crowded. About 30 minutes into our wait, my husband went to the counter and asked about our order. He was told "You're next." It was still another 20 minutes, following two or three other orders. Apparently "next" meant something else to them. My husband's sandwich was fine, but mine was slathered with BBQ sauce. They mumbled an offer to make it right but after waiting nearly an hour, I didn't want to wait longer. However the sauce ruined it for me. When we got home I immediately filled out the survey, which, after a week, no one replied to. So I filled out another survey this week. After four days no reply. It tells me that customer service is not important to this particular Firehouse Subs. read more

Ordered two Firehouse Salads w/ham. Some of the lettuce was old and wilted. Service was slow, actually sat and watched a man walk out due to not wanting to wait to place an order. Only reason I have returned to this particular location is due to the fact that I have gift cards that was given to us by our family members at Christmas time. As soon as they are used up, I will definitely not be coming back. The restaurant was clean. There's not a problem with that problem appears to be the food and the service. read more

There was hardly any meat on any of the sandwiches, no juice with the kids meal, and the kids grilled cheese was soggy white bread with congealed cheese on it. Terrible overall and not worth the $55 I paid read more

Watch out! Adding a veggie condiment to your sandwich is EXTRA! Want a Jalepeno, or olives or other toppings cost $.15 a piece! There is now warning about this. At the check out there is a rotating display with photo's of all the ADD ON'S available you may request. THERE IS NO PRICE LISTED ON IT. BUT THEY ARE $.15 a piece! Most fast foods like McDonalds, Burger King, Culvers, Subway, or Wendy's don't jack the price up for condiments. The food is good. Their food and salads are very good. But it is deceiving to not tell you when you order that veggies are EXTRA......We told them about this before (during COVID) but they still have NOT marked the price on the display of add on's. read more

Service was slower than most Firehouse Subs restaurants I have been to. I wish I would've taken a photo of the amount of meat on this sandwich. It was comical how little there was. I ordered the Smokehouse Sub, which I have had many times from other Firehouse Subs locations, and other locations have always pack it with meat, that was not the case for this location. Not sure if this is an employee or a management issue, but that's unacceptable when paying those prices. Doesn't feel great to see that after I provide a tip for my to go order. read more

they put everything i didn't ask for.... they put dejun mustard and i asked for no mustard and they warmed it up after i said no read more

Firehouse Subs - build your own - Fast Food Near Me - Raymore, Missouri

My small (4") engineer sub with chips and a drink ($6.88) was served just five minutes after I ordered at the counter. It had a generous amount of meat, and fresh toppings, on warm and fresh bread (choose either white or wheat). An ample number of sauces were available with heat levels marked 1-10. I liked the welcoming, friendly, and helpful service, and the clean dining area (with background music and free wi-fi). I wish they offered discounts, but overall, very nice! read more

See all

Excellent customer service. Food is good but just a tad pricey. I wish they would put more on a childrens sub other than meat and cheese. Aside from that, we had an enjoyable experience. read more

We went last night and the New York Steamer picture and the actual sandwich was no comparison. The sandwich my husband got literally had more meat on 1/2 the medium sandwich than the of the 1/2. He took the meat off one side and made an almost complete small sandwich. Don't waste your time or money. read more

I love the food. It's normally always good. The staff though. Terrible. There's one girl in there that's great. I always love seeing her different hair styles. But everyone else needs to learn customer service. We go all the time. Order online. Last few times. Bad.. just bad. I got there two days ago 20 min before they closed. There was someone ordering in front of me.. once she was done. The girl just stared at me to take my order. I get it.. 20 min to close.. but your door says you close at 9:00 not 8:00. The only reason I found it was 8:00 was because the kid decided to mouth off that they closed at 8:00. My sandwich had no sauce on it.. pretty sure they did it on purpose. Since they were mad. Then today. We ordered right at 11:00 when they opened and I was there right when I was supposed to be. Got no hello. The order wasn't on the stand where it was supposed to be.. I waited 5 min.. and then finally someone acknowledged me. Asked me what I needed and then said oh. It's right here. I get home and my husband's sandwich is ice cold. Like it was never warmed up. Please get your help some help or teach them how to deal with customers. read more

Their subs are amazing- far above competitors, and by purchasing here, I am supporting good causes. The staff here is awesome. Great people, they serve you like you are a valuable person, they're quick with the orders, overall a great shop with great staff! read more

First time ever eating at this place and I must say it is the absolute last. I paid almost $10 for a sandwich that had one thin slice of ham and one thin slice of turkey along with lettuce and mustard! Not sure what happened to the other toppings but someone apparently decided to take a short cut and thought it would not be noticed. Sloppy and rude! I already know that there is no use in contacting them as they will not do anything and I had to go back to work. From other reviews this is not a first time event! Find another place to eat a sub! read more

(8 months pregnant) I was really looking forward to a sub here! It sounded so good!! I know that mask are just "recommended" but I'm not going to eat somewhere where the person who is making my food is not wearing a mask! read more

We stopped for a brief break on a long road trip. Lots of choices nearby but I'm glad we chose Firehouse. It was brand new to us and it's great. The sandwiches were really good and reasonable prices. Most of all, the staff was so nice and personable. Some nice small talk as they were working on our order and online ones too. The store and restrooms were clean and bright. We make this run pretty often and I will stop again. read more

This was my first time going to Firehouse Subs, in Raymore. The service was good and so was my sandwich. read more

Firehouse Subs - Italian sub - tastes great - Fast Food Near Me - Raymore, Missouri

See all

This place messed up our sandwich order and refused to Make it right, when we called back to get a new order. Very unprofessional manager and owner No one even called us back when we were told they will call us back. The owner said he would not honor that because it's too late. Will never go to this location again. read more

The food is great but every single time I come in there staff is so disrespectful for no reason. Even if there not busy they will stand there and stare at you but not take your order. read more

Came in to use a reward I got..."get a small sub with any purchase"... I asked the cashier how to use it...she stated to press the yellow button, punch in your phone number, and it will show up on my screen. I thought...simple enough. I did as she instructed. I got a medium Italian with chips and a drink. I paid and realized after looking at the receipt-No small sub. I asked her if I was getting a small Italian (since that's what I ordered. She then proceeded to tell me I didn't get it because I didn't ORDER a small...What? I showed her where it said with ANY purchase. Some other lady chimed in and said I needed to order it and didn't...Whatever. Bad service and cashier needs more training. Extremely disappointed in my experience today. read more

I have liked Firehouse Subs for a long time now. I have gone to well established Firehouse Subs numerous times and they are consistently good. I have now been to this location twice and both times the subs were consistently fresh, well made with plenty of meat. I always get the Steamer which is corn beef & pastrami (try it with a little A-1 sauce...trust me). This is just about the only place that I order the sandwich as is with out changing anything. This location will only get better and faster! read more

Firehouse Subs - Front of the store - Fast Food Near Me - Raymore, Missouri

See all

Does the application to work at Firehouse also include a disclaimer that you may be called a bitch by who I assume is your manager? The two stars is for the food that was good. Everything else was a nightmare. There was a girl at the register as we were walking in who decided to walk away to help on the line. No one acknowledged us although since I left my invisible cloak at home we were in plain view. Eventually, several minutes later, the only guy working tonight stepped up to the register to take our order. As soon as my sister mentions she wants turkey the chick in the blond wig under her purple bandanna promptly rolls her eyes, not trying to hide it as I am looking straight at her. WTF? Apparently she is triggered by turkey. When we receive our order my sandwich is wrong. Its taken back and a slight argument breaks out between the young girl and blond wig which results in blond wig calling young girl a bitch. Being verbally abused at work by your manager in a bad wig makes for anxious times and they messed up the sandwich again. By the time I received what I ordered and ate, young girl and bad wig had made up. I heard blond wig telling her she had to be stern, but calling her a bitch is beyond being stern in a place of business, or anywhere. When the Lee's Summit location opens, I think I will drive out there and save myself from witnessing unnecessary work place drama and hope they don't roll their eyes when I order my food. read more

Amazing subs! Stopped on our way through town and was not disappointed. The Steamer was awesome and they have a real solid meatball. Great place with a great cause! read more

I love this restaurant. My favorite sub restaurant. Loved by my entire family. The price is good. Could pay a lot more for the quality of food that you get. So glad I have a restaurant close to my residence now! read more

I have been here a couple times and really enjoy the food. I used to be a Subway regular and have to say this place has their sandwiches beat hands down. The bread they use is so much better than I've had at any sandwich shop before. My sandwich has been consistently fresh, hot if toasted and tasty each time and they have a large menu variety to choose from. I usually end up getting the meatball sub. It's AMAZING! The service is a bit slow on some visits but this business is fairly new so I'm sure there's some kinks to work out with training but don't let it deter you the sandwiches are worth waiting a couple extra minutes. read more

The food is good but the food comes out at the speed of molasses. Super slow and the staff doesn't have a sense of urgency.

Horrible experience. My order, as well as my friends, were all wrong. The workers were lazy & on their phones. It was absolutely disgusting inside. Looks like it was never cleaned. Would not recommend going here. read more

They were extremely busy today and the wait was a little longer than I'd like. But everyone was hustling and my sandwich tasted great! Will be back! read more

I liked the food, it was very good. The only bad thing I have to say is that the owner of the store or the head manager-whatever he is, was being very rude to the employees the whole time. I just couldn't focus on anything else except his bad attitude. I wasn't even able to enjoy my meal. I could tell the employees were trying their hardest to please him and he just had something negative to say every time. read more

First time eating at firehouse subs! Over all a nice fast food sub restaurant. Walked in and was greeted by the friendly staff that was happy to make suggestions on there sandwich's! I was very pleased with the firehouse meatball with the sweet and spicy sauce! (Just enough heat but never overwhelming or burning sensation after) they have a very new coca-Cola freestyle machine that was unlike any I have seen before it was very nice looking and clean. Over all a good sub place that I would come back too though not my favorite. 3.5/5 would come back for more! read more

Had a terrible experience at this location. Walked up to the order counter and began to order when an employee stopped us because she was ordering food for herself because she was on break. Had to wait for another employee to come out who was extremely rude. None of the employees working at the time looked professional or were friendly. I will not be coming to this location anymore and will make sure to tell friends not to go either. Very dissapointed. read more