My husband and I visited your restaurant this evening, and unfortunately, it was one of the worst customer service experiences we've ever had. After entering, we stood waiting for approximately five minutes without being greeted or acknowledged. No one informed us that we needed to order using the kiosk until we asked. I ordered a turkey bacon sandwich, but when my order was prepared, it was missing the bacon. My husband calmly approached the manager to explain that we didn't feel like valued customers because of the lack of service. Rather than listening or trying to resolve the issue, the manager became confrontational. He compared my husband to his grandfather and stated that he "wouldn't even let his grandpa talk to him like that." His tone and behavior escalated the situation instead of helping to de-escalate it. He then told us we could leave, despite the fact that I had just spent nearly $20 on a sandwich that was made incorrectly. As we were leaving, the manager continued yelling at us and making upsetting comments. In a moment of frustration, I threw my sandwich back toward the counter, and it struck him. He immediately pulled out his phone, put the camera directly in my face, and repeatedly stated that I was "going to jail tonight." When the police arrived, they indicated they were familiar with this manager from previous incidents and even suggested that I contact corporate regarding the way the situation had been handled. I fully acknowledge that throwing the sandwich was not the right way to respond, and I regret that action. However, I believe the manager's conduct, lack of professionalism, and repeated escalation of the situation were completely unacceptable. A manager should be focused on resolving customer concerns, not provoking further conflict. I hope this incident is taken seriously so that other customers do not have a similar experience. read more

Hi Yelp Viewers, I just had another outstanding sandwich from Firehouse in Simi Valley, California. I had a Large New York Steamer, and it was so freaking delicious! The crew starts with Louis, Gabrielle, and Josh. The guys are true sandwich makers! They take great pride on insuring that you (The Customer) enjoy your sandwiches, whether you dine in or take out. The place is very family friendly and they play good lite music and have two big screen tv's with sports on them. So, give Firehouse in Simi Valley a try, you won't be disappointed. Have a great day, guys! Mr. D. US. Navy Veteran USPS. read more

Firehouse Subs - Spicy Cajun Chicken - Sandwiches Near Me - Simi Valley, California

GETTING HERE: Located in the Simi Valley Town Center shopping center, next to Chipotle and Gigi's Playhouse. REVIEW: Solid 2.5/3 star experience. I was going to round down for pretty shoddy customer service, but thankfully, the employee turned it around after I placed my order. This is set up as the other Firehouses. You order at one end and then they call you once it's prepared. I ordered my usual garlic bread with a turkey sandwich. I had requested that they toast the bread *before putting on the butter, otherwise it's just soggy bread. He looked at me as if I had 3 heads, but thankfully he followed my request for my order and all was well. It was a good experience, overall. If you're a fan of F.S., this one was pretty good overall. read more

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I had a wonderful time at this Firehouse Subs location when I came to pick up my order. I had a TMobile code on the BOGO on the hook & ladder sandwich. That's basically the only time I would come to Firehouse Subs. I placed my order through the mobile app which they change certain things to make it easier. So I got two hook & ladder sandwich to use my code. The pickup time was a little after they open. I found parking easily in the plaza this store is in because nothing around it was open yet. My food wasn't ready when I walked in so I just waited inside of the place. The staff are very nice and asked if I wanted something to drink while I wait. I was just looking at the firefighter gear and decoration inside. Once my sandwich was ready, I took it home to eat. The sandwich is great, it was made exactly to how I customize it. read more

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Stopped by the Firehouse subs for a quick bite while in Simi Valley. I tell you what, for a chain sandwich shop they make a damn good hot pastrami! The meat is perfectly warm, cheese melted just the right amount of shredded lettuce and tomatoes. The service is quick service at the counter and they are fast! As far as the sit down restaurant area, it's very cool for kids to see some firefighters in area and all the tools they use. Super cool to get your kids interested in a great career while having lunch! read more

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This location never disappoints. Tonight was delicious. The store is always clean. The staff is always friendly and does a great job with the orders. read more

Firehouse Subs - Meatball (light sauce) - Sandwiches Near Me - Simi Valley, California

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My wife and I always patronize this location in Simi Valley as they are always friendly, quick, accurate, and go out of their way to give you exactly what you ordered! Their food is always fresh, tasty, and filling ! I have tried many a sandwich, hot and cold, and none disappoint ! The owner is friendly and helpful as well, answering any inquiries we have. The shop is spacious and always clean ! The crafters will always happily accommodate any customizations you have to your order. If you use their app, points accumulate over time to get great deals on selections! They are always sending new notifications on different culinary spins on some favorite sandwiches, especially over the holidays ... i.e. The Thanksgiving Turkey Sub .. it will have you returning until the special ends ! By the way .. any sandwich can be put in a bowl if you don't want bread! read more

Amazing as always, this time brought a different friend & she loved it! it was her first time & she said she'd come back here! I like bringing my friends here for the first time. The taste of the brisket is delicious, the melted cheddar cheese, the warmth, the pickle is to die for ! read more

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I've been too many firehouse sub sandwich, places all over the country. This one used to be decent. It's in the gutter now Will not be coming back to this firehouse Do yourself a favor and go somewhere else. read more

This turkey sandwich easily lands in my top ten. The turkey was fresh and flavorful, stacked generously, with just the right balance of bread, toppings, and sauce. Simple, clean, and incredibly satisfying--one of those sandwiches that reminds you how good a classic can be when it's done right. read more

Firehouse Subs - Smoked Turkey Breast Combo - Sandwiches Near Me - Simi Valley, California

Love firehouse subs, but walked in and no greeting just looks from all 3 employees. Ordered my food waiting. The guy calls out my name after the sandwich is ready. Never says hi and looks like he is bothered. Also the fact that the sandwiches keep getting smaller and smaller. This is from someone who has been coming here a lot. read more

We stopped at the Firehouse Subs in Simi Valley while driving from San Francisco back down to Orange County, and I genuinely can't say enough good things about the experience, especially because of Luis! After a long, exhausting drive, we were tired and honestly just trying to get through the rest of the trip. Luis completely changed the energy the moment we walked in. He was incredibly friendly, funny, and welcoming, and his customer service went way above and beyond what you expect at a quick stop. He made us laugh, kept things upbeat, and somehow managed to make a simple food stop feel like a bright moment in a very long day. He's charismatic, kind, and clearly cares about the people he serves. Employees like Luis are the reason people come back. He truly deserves recognition (and a raise!). Firehouse Subs is lucky to have him. read more

First time visiting the Simi Valley Firehouse Subs location. Plenty of parking here & next door to Chipotle. Indoor & outdoor seating available. Service was prompt & polite when taking our order. Sandwiches are made to order & were made in decent time. Ordering ahead on the Firehouse Subs App available. They have a self serve touch screen drink station with countless possibilities. Who knew there were so many flavors of sodas lol. They offer different side options to choose from & an assortment of chips. Miss Vickie's Kettle Cooked Chips definitely has flavor & that crunch factor. We ordered 2 Medium Subs. The Spicy Cajun Chicken & an Italian. Sandwiches come with a pickle slice. I ate half of my sandwich & took the other half home. I appreciate that they cut the Medium Subs in half. Both were warm & bread was toasted. We were happy with our sandwiches. Just an fyi, they don't offer the "Daily Medium Sub" at this location. When I asked, the worker had no idea what I was talking about. But, another worker mentioned that they haven't offered daily sub deals for a while. read more

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If I could leave a 0 star review, I would! The manager was truly disrespectful and called his customers stupid/stating we can't read. We were trying to pay with a hundred dollar bill and the manager wouldn't accept it. The restaurant had no sign about not accepting large dollar bills. Kept calling us stupid and illiterate because we can't read yet, there was no sign, AT ALL. We paid with card and at first, the tap wasn't working and once again the manager called us stupid, stating we can't read the huge letters that say "tap here" but that's exactly where we were tapping our card. At the end, manager decided not to give us our food and forced us to cancelled our order. Truly disrespectful. Never going back. read more

Luis is always so friendly and makes the best sandwiches ! Luis always greets me and calls me by name ! He is very professional! I would recommend the Simi Firehouse subs ! read more

Firehouse was Fire Glad I came by to try the Smokin BBQ Triple Stack. Everyone working Wednesday night killed it. The place seemed clean, and all I had to do was kill my Sandwich and wooo that Brisket was tasty I ate half waited another hr and then ate half #2 read more

My wife and her grandma raved about their Meatball Sub. She's from Mexico and couldn't stop complimenting the food. I'll def be checking this place out in person when I'm out in Simi. read more

I ordered three sandwiches. When I got them home two of them were wrong. I called the store and the manager offered to either remake or refund the sandwiches. He was not overly apologetic. I went back and went to the manager. I said I'm the remake and handed him the sandwiches and receipt with our order. He looked at me annoyed and said okay. He then took the bread out of the toaster and handed it to his sandwich maker. He said something to him in Spanish and then walked away. The sandwich maker made the sandwiches and handed me the bag. I checked the order in the car and they were the saddest looking sandwiches on the planet. The manager never apologized or was even friendly. He seemed very annoyed that we wanted our order right. He missed a chance for service recovery and didn't really seem to care. I sure he won't miss three customers but we won't be back. read more

Of all the sandwich chains, Firehouse Subs (in the figurative sense) *consistently* delivers. And such can certainly be said for the team staffing this store in west Simi Valley. Though the New York Steamer is my go to choice, I've sampled several of their hot, cold and seasonal sandwiches over time, and each one has been just what I hoped for at the moment. When I've made a special request or customization, they've always been welcomed and delivered with attention to detail.The store and restrooms are clean and there always seems to be ample seating when we've chosen to dine there. When it comes time to grab a sandwich, don't forget Firehouse Subs! read more

Customer service sucks!! The order taker was rude, like if I was an inconvenience coming to the place, should've gone to Chipotle. First time visiting this location and probably my last. read more

There medium subs are smaller now. It's a total rip off. They charge $13 f ora medium sandwich and it's much smaller than before. They now now how to rip off every body, this place sucks, will dicscóñtuoue going there, you guys are a rîp fo 2 sandwich at$27 ,fuck you, I will never order your sandwich again, expensive añd not good, fuck you assholes go to hell read more

Ordered by phone from my home. It was ready when I arrived. Very nice people working there

Put in a large order at 9:30. Everything was accurate and tasted great. Shoutout to Angel, Daniella and May for their standout service this evening. read more

Not impressed at all. They seriously skimp on the toppings, and the sandwich was bland and underwhelming. Way overpriced for what you actually get. Plenty of better sub options out there. read more

Their sandwiches are not the typical subway sandwiches. These are extremely fresh tasting. The bread is fresh and soft and the meat is excellent. This is my 3rd time ordering for delivery. I have not been disappointed. The delivery is quick. The driver is always friendly. The prices are reasonable and the food is excellent. I always order the turkey sub as it is my favorite. I will continue ordering from them whenever I am visiting Simi Valley read more

Is it just me or anyone else have the same experiences as my last two times here? I have nothing bad to say about the customer service, ease of placing the order, portions, or price. My main problem has been it seems like the workers just slap my sandwich together with no regards or care. The meat and ingredients were just slopped onto my bread with the condiments all over the bread and container. It is not appealing to get a sub where the bread is saturated in sauce and each bite getting all of the pastrami and then the next all of the veggies. Maybe next time I will order in person as the last time both orders were over the app. This place use to be one of my favorite sandwich shops but slowly losing my faith in this place. I had ordered yesterday 04/07/25 @ 10:45 AM read more

Expensive but slightly better than Subway. Good service and nice selection. Convenient parking. Eat in or take out. read more

Amazing workers super kind would come here again my new favorite place to come definitely five stars

The best tasting sandwich's out there. Perfect bread, great meats and great sauce. Excellent restaurant ambiance with very reliable service people. Go there. It's beats subway and in many ways, Jersey Mike which is superior to most. Prices are right. Always fresh. A great place to eat quick read more

Ordered a Honey Ham Sub Sunday July 6th and was a little disappointed. Bread was soggy and the meat was cut up and not in slices. Also I asked for everything on it. No mustard or very little. Did not taste good Not a sub I would order again. I ordered last week during it was a week day and it was fresh and delicious. What happened? Management should do a better job of training their staff. I like the decorum. Need consistency read more

All new staff at this location and have been haveing excellent service and sandwiches made correctly with no errors. Super fast too, It used to take 15-20 min from time you walked in . I came in today on saturday at lunch time and i was out before i could sit down and relax! Management must have taken notice . It's a pleasure to get sandwiches here again read more

Firehouse Subs - Brisket Sub Medium - Sandwiches Near Me - Simi Valley, California

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I like their cheesesteaks. Their assortment of hot sauces might be worthy of a visit by themselves.

Excellent sub sandwiches and absolutely LOVE the pickles! You can even buy an empty pickle bucket to take home for use around the house. Useful and also retains the pickle smell for some time, I kinda dig it lol!! The cooked beef sandwich options are so darn delicious. Quick, easy, and delicious-- absolutely perfect for a quick meal. read more

I've always loved their food! Sandwiches are fresh but I'm not a fan of the shredded lettuce they put on the subs. It has a weird smell-kind of like the packaged lettuce from the grocery store... read more

Truly mediocre. Seems that a lot of sandwich places are just doing a carbon copy of a Subway. Just like Capriotti's this is just another run of the mill sandwich chain. Nothing special about it. Same old bread, same old toppings. Even though I used the app to order, they still managed to get it wrong. The receipt shows the exact oder which was correct, but on the sandwich it was wrong. It's not really a bad place at all, just extremely mediocre and very forgettable. If you're in the area try it, you may like it more than me. I was not that impressed. read more

Good food good service. What's not to like? I find myself going back often and they've never let me down.

For everyone who isn't craving a Jersey Mike's sub and wants a QUALITY sub sandwich, Firehouse is the place to visit. Subway is easily the lowest quality sub and Jimmie John's is meh. If you want a quality sub, Firehouse is the way to go. I strongly recommend the Hook & Ladder, which is their signature sub and it always hits the spot. The large is good enough for (2) meals or if you're really hungry. It's smaller than the Giant at Jersey Mike's, but it's definitely larger than Subway. Using their website/app to order can be both a blessing or curse, depending on location and time. The Simi Valley location is consistently more prompt than the Ventura location. Whether you're eating there or taking it to go, they're able to get you in and out very quickly. The location is near Big Lots and Lowe's in the Simi Valley Town Center. read more

I have eaten here 3 times now and everytime I go customer service is poor,upon ordering the guy added extra things to my order and I was double charged not only that the same night I was admitted to the hospital with salmonella poisoning. DO NOT GET THEIR TURKEY ! read more

I've been to this establishment many times, and they always get my order to me in a timely fashion. Of course I like going to the place to support our local firefighters, especially due to the California fires that just happened recently. The meat is honestly so fresh and delicious. read more

This place has gone down hill. Less meat, grocery store bread, no real flavors. It's as bad as subway now. The soda was good though. I don't understand how parts of my hot sub were cold. read more