great customer service and a positive experience overall. He was helpful, professional, and funny,…read moreand made the visit comfortable and easy. Would definitely recommend this shop

Read as -50 stars. After quoting 3.5 weeks, they had my car 7.5 weeks, lied to me multiple times…read moreabout their progress on the car, and were impossible to reach after the first week. They claimed to be working with my insurance, but the insurance company couldn't didn't get responses either. There are still scratches and dents on the car even after it was "finished." Every interaction with them was incredibly unprofessional.

Fells Point Auto Repair is fantastic. I went for state vehicle inspection and was able to get the…read morenecessary repairs done in the same day. All of the services were reasonably priced, and the work was very thorough and professional. I really appreciate their help. I highly recommend them. I know I will be going back the next time my car needs work done.

I brought my car in for the Maryland Vehicle Safety Inspection. The mechanic called out a list of…read morerepairs after the inspection, claiming they were required for the Maryland inspection to pass. After doing my own research, it became clear that not everything on the list of repairs were safety-related or required by the state. Only after pressing the issue did the mechanic (named Malik) agreed and revised the list, which already raised red flags about trustworthiness of this shop. The experience only got worse from there. I dropped my car off early the next morning, as instructed, and called later in the day to ask Malik when it might be ready so I could arrange a ride. Instead of a simple, helpful response, I was met with outright hostility. When I asked, "Do you expect the car to be ready today or tomorrow?" Malik curtly replied: "Your car will be ready when it is ready." I asked my question a different way. Malik replied with the same exact response, " It will be ready when it is ready" I tried to explain that I just needed an estimate to plan my transportation. Malik responded "What part of what I told you don't you understand?" This level of rudeness and unprofessionalism toward a paying customer is completely unacceptable. Clear communication and basic respect should be the bare minimum, especially when you're entrusting someone with your vehicle and paying for their time and expertise. I cannot in good faith recommend Fell Point Auto to others. There are plenty of competent and respectful auto professionals in Baltimore , Fell Point Auto isn't one.

I had previously left a lower review on the basis that I suspected damage from the service but in…read morehindsight, while the damage wasn't present when I bought the car it's entirely possible that Gerry's wasn't responsible and they tried to reach out to rectify the situation. I didn't end up contacting them but hey, it's a Subaru and the part was $20 so no harm no foul and no reason to ding Gerry's over an unfounded suspicion. As I said before the service was carried out in a timely manner and for a great price, and I'll absolutely be returning to them for rotations and future tire purchase and installation so based entirely on the service I've updated the review to reflect my experience with them.

My Tire Pressure Monitor System (TPMS) light came on. I'm from Houston and use to going to Discount…read moreTires (DT) to address. But ooooof course, there are no DTs in Maryland so I turned to Yelp! I came across this business via Yelp and was impressed by the reviews. It's pretty close to my residence so I woke up early to get my TPMS addressed! Staff was helpful and I was able to pull right in and get my tires inflated. Thank goodness, there was no leaks and just truly air pressure. The technician gave me a brief rundown on what services are provided here so I'll be making this my go to spot for work that needs to be done my car!

Needed an inspection on short notice and was told to come right over! Friendly, fast service...much…read moreappreciated!

Polite super friendly , same-day service, saved me hundreds compared with Porsche dealer…read moreestimates. When they couldn't do something, they recommended shop that could. They've been doing reliable repairs in that location forever..

I had a horrible experience with Bumper Globe. Communication was terrible from start to finish,…read morehard to get updates, and when I did, they were not accurate. They had my car for 12 weeks giving me no updates. The work itself was poor quality and didn't solve the issues I brought my car in for. The first time I went to pick up my car, I pointed out multiple issues where the work was incomplete, pieces were falling off my car and not secured well, or not fixed at all. The doors they replaced were not even painted completely and they left the inside of my car a disaster. They have since been completely unresponsive when I tried to follow up. I have had to go through my insurance company to hear any news. I selected them doing searches on Yelp and Google and realized when I went to pay for the work, they off discounts if you leave a 5 star review... so that is why it looks like a good option. I recommend going anywhere else in the area. They apparently require that you pay in cash, which they never told me until I was there picking up the car, and then I did not have that amount of cash in hand, told me they could only use a card with a surcharge. Absolutely would never recommend any work from them.

Brought my car in for an estimate a few weeks ago. There was what I considered minor damage on the…read morefront bumper. My eyes bugged out of my head when I saw the estimate but given I wanted the car fixed by a reputable company, I set up a time to bring my car in for the repairs. I was given a 3-day window for completion and got a call back by the end of the 2nd day to come get my car. Checking out was easy and before I knew it, I was out in the lot looking at my car. Not only were the repairs flawless, I believe my car has been washed...at least rinsed off. The overall repair, while not cheap, is immaculate. I hope to be more careful in the future and have no more fender benders, but if I do, I'm coming back to Bumper Globe!

I had an excellent experience with Prime Care Auto and Siwan. They replaced the coolant tank on my…read morePorsche Macan, and the entire process was smooth from start to finish. What really impressed me was Siwan's honesty and expertise. Instead of replacing everything unnecessarily, he was able to reuse my existing connector hose, which saved me a good amount of money without compromising the quality of the repair. It's refreshing to find a shop that's focused on doing what's best for the customer rather than upselling parts that aren't needed. Their pricing was outstanding--very fair and significantly more competitive than the other shops I contacted for quotes. On top of that, Siwan was fantastic with communication. He responded quickly, explained everything clearly, and was able to get me scheduled for an appointment much sooner than I expected. The shop itself is clean and professional, with a comfortable waiting room that made the visit even more pleasant. If you're looking for an honest, knowledgeable mechanic who provides high-quality work at a fair price, I highly recommend Prime Care Auto and Siwan. I'll definitely be coming back for future service on my Porsche.

I had a really great experience at Prime Care Auto! i took in my Mazda 3 for a second opinion…read morediagnostic regarding a CV Axel. Siwan was so communicative, throrough and straight-forward in his assessment. He sent video and pictures, explained the issue, let me know what needed to be done (or not done) and what his recommendations were. I've historically had bad experiences with auto spots but Siwan made this experience really great with his knowledge and great customer service. My little car is nearing the end but when I get a new car, Prime Care Auto will be my go-to!

Popped in while running errands because I needed windshield wiper fluid. They topped me off for…read morefree and were incredibly kind and fast. Will definitely be coming back!

It ended up taking them almost 3 hours to do my oil change because they ran out of good filters…read more they went all the way to Dundalk to make sure I got a good filter. Also they gave me 75% off and they were super apologetic about it.

DO NOT GO HERE. So unprofessional. They clearly do not know how to manage his time or clearly…read morecommunicate expectations. I called ahead to make sure this shop had time to complete repairs for inspections. They told me to drop the car the next day at 9AM. I did but didn't hear anything for two whole business days. Three hours after I had followed up, Joe calls me to actually do a consultation on what was needed. He clearly had not even looked at my car and told me I would not get it back for two more days. When I said this was unacceptable and that he should have told me some time in the last two days, he bullied me with gaslighting (insulting my parents??) and demanded that if I did not what I was doing at 8 PM on a Friday to get my car immediately, he would have my car impounded. Go anywhere else. Cars are complex, but agreements are simple. This shop does not communicate well.

Joe is a nice guy. He is a boutique place and not a chain. May be a bit pricier than big box…read morestores, but the quality of service is unparalleled