Victor, the manager, has incredible customer service. I had an issue and he ensured it was taken care of and that I didn't feel like I was being played or scammed. Incredible team and communication is really amazing. Would highly recommend family to come here and will definitely be back read more

I was returning from Michigan when my low tire pressure light came on. I stopped, filled my tire with air and called Samuel at the store. I explained my situation and told him that I wouldn't be back in town until about 6:00 PM. I knew that they closed at 7:00 PM, but didn't know if they were busy. He immediately said to bring the car in and it would be taken care of. Needless to say, when we arrived at the store, Samuel took care of things as promised. I'm am truly grateful for his assistance with an unexpected situation. read more

I was told my truck would be ready by 5pm (it only needs an alignment) its 4:26pm and they cant find my keys. Ive been here since 1pm. Bad service. Highly disappointed. No body has came to me with any updates in time or where im at in line for my truck to be worked on. read more

Firestone Complete Auto Care - The inside if the establishment - Tires Near Me - Bridgeview, Illinois

No at all impressed with the service I received. I was told for the last 3 days that this location was to busy to replace my tire, that I could leave for 3-4 hours or drop it off. I removed the bad wheel and dropped it off. 3 more days go by with no call or update. I called and was told the new tire was installed the same day I dropped it off. I was not a happy camper as I voiced my concern for the lack of communication. With all this work these flat rate techs have, the should be fat in their checks or are unaware of fixed ops turning work away. read more

I called before I got here today because I needed to get in to get a full car inspection. Eric apologized and told me he was all booked today. I thanked him and called a few other Firestone locations only to be told the same thing, all booked. I called Eric back and explained my situation and he said, okay come in today. It might take a while but I'll take care of. I came in and was greeted by Eric right away. He was working with other customers and when I got up to turn he took the car back right away. He explained what was included in the inspection as well. After the inspection was complete, Eric thoroughly explained the issues and even offered to write them all down for me. I only waited 1 hour for this!! Eric is great! Helping people left and right and making the customers happy! I'm happy I came to This location! read more

Firestone Complete Auto Care - Tires Near Me - Bridgeview, Illinois

Have had prior experiences with them how ever not that very professional. Called early when they opened to check when i had made my "appointment " for that day to get my car looked at. They jokingly said my appointment was for tomorrow not today but said jk. Nice joke . Not! Dropped my car off at 10a.m which they previously asked if i wanted an earlier appointment.. what for? I called them four hours later to which they still had yet to look at my car, said my car was next to bee seen.... 2 hrs later i call back to check in Manny aka the jokester said he called me back to let me know in 5 mins. Which he did not. whats going on... i instead decided to take an uber and waste my money and more of my time to see my car still sitting in the parking lot... do your self a favor and go somewhere else! read more

Frank is amazing, knowledgeable and patient. He explained thread wear, the purpose of all season tires, why alignments are important, tire insurance and tire rotations. Initially, I felt overwhelmed but after Frank, Raul (service dept) and the other gentleman explained everything I was confident I was in the right place. Thank you Firestone!! read more

so bad customer service i go to change engine oil they told me fully santatic will be 10000 mile when i get my car they say its only 5000 i dont recommend this place read more

I went to Firestone in Bridgeview, IL...it was the most dishonest place and a total ripoff..,they told me they repairs to my truck that was never done after I had someone else to check if out. I got my truck back one and the next da it wouldn't start. Took it back the second time and was charged..2 days later it won't start again...but its OK cause I am in no way going to sit back and take this. BE AWARE OF THIS LOCATION 0 read more

This is the worse place you ever wanna go to or fix your car not recommended at all customer service is terrible and thy don't respect appointment which is so sad read more

Slow. Tire pressure check and its taking forever! Didn't reset my oil change light, didn't fill my antifreeze on last visit. Got a great deal on tires here and they are nice folks but... read more

This is the second time I've been to this location and I'm very happy with this Firestone. I never feel ripped off or get crazy add on's to my bill. Paul is also very down to earth and friendly. Even though we live closer to another Firestone my husband and I go to this one. Location just looks a lil old and run down but that's Firestones job to update not much employees can do. Keep up the good work! read more

The manager at this location is very nice and they always do great work on our car for a reasonable price. Hard to find good and honest mechanics these days. read more

I brought in my car for a wheel alignment and to check if my tire was leaking any air, and as soon as I drive out to go to work my traction light came on and I didn't have time to bring it back. I come back a couple days later and tell them what happened and the guy wants to charge me 100 just to look at it? Like you guys are the ones who messed it up I shouldn't have to pay for your mistake. read more

If I could give negative stars I would. Damaged my vehicle causing VERY EXPENSIVE repairs and will not even begin to take responsibility. I went in for a routine oil change and left with my check engine light on. Mechanics apparently could not locate the oil filter so they pried open the valve cover searching for it which damaged the seal. I was assured by the technicians at the dealership that this could NOT have happened on its own, that it was obviously damaged by someone who did not know what they were doing. Filed a claim with customer service and after not hearing anything for 2 weeks I had to call myself to follow up. I was told that everyone in the store including the service manager denied any responsibility without even looking at the vehicle. It is being 'escalated to upper management' but I will not get a response until AFTER the holidays. I have been without a car now for over 2 weeks. This is not how you treat returning customers who overpay for oil changes! read more

This Firestone location really disappointed me on 11/15/19. I took my moms car in for tires and I was told that she needed breaks and rotors for the front and back. But had a warranty with my old mechanic so I took the car there the next day. When my mechanic took a look at the break pads they were barley worn I still had about 90% break pad life left on both axles. Also the rotors were still in great shape but the mechanic at Firestone said they were warped and rusted but that was not the case. If I allowed them to do the break job while I was at work without seeing the breaks than I would be out of $600. I've never had any problems with this location before until now and I can't believe that they tried to scam me like that. read more

terrible service. these guys forgot to tighten the lug nuts on one of my wheels and it almost came completely off as I was driving. after I tightened them I called to complain and they put me on hold until I got fed up and hung up. then I went there in person and the guy acted like he didn't just talk to me on the phone and then completely denied any responsibility. then basically played hide and seek with me when I told him to get a manager. I finally just left before I lost my cool. totally unprofessional. read more

I have to admit, they took me last hour of their day and took care of the tire problem. I was very happy that they did so, or I would of had a big problem. read more

Place is not honest they did not pro-rate my old battery that was still under warranty and tried to over charge me on the new one I won't ever go to firestone read more

I called firestone up after needing a wheel alignment they got me in at 7am first thing its good business they put me first this is the first time i didnt mind having my vehicle worked on thank you again read more

Excellent ! I had tire couple months ago ! I though got flat and put my spare tire and drive the location they fixed my tire and put it back . They were busy took little time but I have no complaining about this ! I wish I won't have anymore tire problems ;) but this location is great Paul is a great guy!! I extremely recommend read more

I came in to have my vehicle inspected for UBER and I am very pleased with the results. My technician Jaime was very professional and exceeded my expectations. All in all great service. read more

HORRIBLE! Horrible service! They are WAY overpriced - had the same service done at another service station that we had done at Firestone - they did a MUCH better, quicker job and charged about half of what Firestone charged us! We had to return to Firestone when the car battery died and would not start even with a jump. They were the closest place to tow it. It took them half a day to replace a battery, only to find out that the car would start and then die after 15 seconds. Nearly 24 hours after finding that, they STILL hadn't even done a diagnostic on it! I'm sure they are just looking for other things to pad our final bill. If my car died IN THEIR PARKING LOT I would have it towed elsewhere! DO NOT use this place, unless you like waiting forever for work to be done, only to be overcharged! read more

I came in for an oil change and i was treated with respect. I was also not pushed to services I did not want. The service was great and they excepted my expired coupon!! read more

Today was the worse day ever!!!! & coming here only made it that much worse. I recently purchased a 2019 Santa Fe & purchased the tire coverage I made a claim & the lady over the phone told me I could go to "Firestone" since they have a contract with them. When I got here I talked to the store manager Manny who was right off rude. I tried to explain my situation & he said if I didn't get the warranty with him he couldn't help & they don't have contracts with Hyundai. When he called the claims department & was notified in fact they did his tone changed. I asked if I would get the same tire as my other tires he said yes, why would you think it was ok to put a mix matching tire on a brand new vehicle?? When I came to pick it up I dealt with Bobby the manager of tire sales & he was rude cause I asked him to do his job. I do not care if you had to change the tire twice it's your job. Not my fault you did it wrong the first time. I decided to go elsewhere to get my tire replaced. Never will I ever go back. you guys are rude, & have a bad attitude for no apparent reason. I wish I could give you guys no stars read more

I'm surprised to read poor reviews. I have been getting my oil changes/tire rotations here for 4+ years. Firestone always communicates the work they'll be doing, has my car ready when they say it will be, and tries to accommodate the timeframe I need. read more