Terrible service today. I arrived when they opened at 7 am to have front struts replaced. I told…read morethe service rep that I would wait at the shop while the work was done, knowing it would be several hours for the job to be completed. After patiently waiting for 6 hours, I went to the front desk to inquire. At that time, I noticed my car was still parked in the exact same spot as when I arrived. The service rep asked about the status and came back to tell me that it would be done today, within the next 2 - 3 hours but they hadn't started yet. Note closing time is 4 pm, so it would done before closing! Not one single update the whole time there. Unbelievable! Avoid Gateway.

I've always had good service from this place...just purchased some tires from here last Friday...as…read morelong as I feel I'm being treated well and taken care of with respect and my car is done with care...I will always be bck.

Really really good people here. The best Customer Service I've ever gotten in a car repair shop. I…read moredeal with Michael tire and Louisville and they are very good so that says a lot. We broke down on the side of the road on Easter night stayed at a hotel. They referred them and it went very well. They got me in assured me they'd get me fixed on the road tonight. They did just that, but we're very professional kind and asked about my experience with the car a couple of times. They found all the things that they would address with the car but no pressure. I took three of the four suggestions. I would highly recommend them.

It's been hit or miss for me. The last time I was there wasn't good. I already knew that it was…read moretime for axles but to hear Steve tell me it was slinging grease all over the place was not true because I had just done my brakes and then I just put a new alternator on it and had spun it by hand and then they tried to tell me it had a chirp when spun by hand. I'm like there's no way. So maybe that's just me but then their price for new axles was double what Gateway in Columbia charged. Gateway did the axles for $480 per side in this place wanted over $1800 maybe that's tax included but it was ridiculous. But didn't they tell you you get that three-year 36,000 mile warranty but who cares when it's double. A water pump on the RAV4 also cost $1000+. I would drive south to Columbia. These guys think this is Franklin TN

I took my BMW there yesterday Friday July 17th to get my ordered tires put on they did a great job…read moreand I love their customer service each and every person was very nice highly recommend

While I respect any business and am willing to give it a second chance, this place i absolutely can…read morenot. Where do I even begin? I called in and spoke to a guy who was expecting me when I arrived. A shifty salesman took over when I arrived and stole the sale from the person I spoke to prior to keep in mind, I told the sketchy sales person who I spoke to ORIGINALLY. Then upon "inspection" and requesting of ordering a part, he stated the part was over $600. Which I know for a fact it's NOT after calling multiple tire locations for repair. Fast forward, the sketchy guy "makes a call" and gets the price down under a bit. Beggars can't be choosers, I agreed to the price and ordered it. The guy never gave me a receipt, typed in the wrong model of car, and told me it would be here by a certain date and he would update and call me. Well the day came and went. Nothing. I had to call several days later to finally get an answer and it turns out the part DID arrive by the date specified, but since it was in an UNMARKED box in the back. No one happened to scan it in. A box worth several hundred dollars. Just sitting. Waiting to be scanned in. LOVELY. After days of waiting and no update. I had to CALL for an update and had I not called and asked, I would STILL be waiting for my car repair. It took almost 4 hours to get my car back after I came in, it was expected to be 5-6 hours. So I can't complain there. I know it's busy. Fast forward to now, this review. The ONLY reason I am even giving 2 stars is because of the spectacular customer service and HONESTY of Brandon. He was very honest about the situation, he gave his best effort, updated me throughout the day, put me at ease, and was very professional and polite. He answered all my questions, checked on everything I asked, and he was overall GREAT! To be clear, I would have easily given 1 star based on this whole ordeal and because of the shifty salesman, whom I will not name for privacy reasons. He did not even try to hide how much of an a- typical type of salesman he is. Very cliche and over the top. I rarely go into this great of detail to leave a review, so this should speak for itself. Definitely not coming back.

My experience was great! I am a busy mom and I really don't know anything about cars. My world…read morestopped when my Jeep wouldn't start on a Friday where I missed a paid swim lesson, work and school. I was devastated. So, when Christian Brothers reassured me that everything will be OK that they did just that! JP had the best communication and was so nice. CBA also fixed other issues I didn't even know I had. They worked so well with Maxcare on my behalf. I will definitely be telling my mom friends at yoga today if you ever have an issue call CBA and ask for JP.

They were friendly, courteous, and helpful. The waiting area and front office area is immaculate…read moreand well designed/furnished. We had a slightly long wait for the service we requested, so the owner comped us for part of the bill. I highly recommend this business for all your car needs. This is the best car service business I have ever been to!!

On 2-24-24 I took my car in for a master cylinder replacement. They called back telling me they…read morealso had found a seal leaking-- and wanting to replace my front struts. The price was ridiculous. I declined. They called back with a better price and I approved the seal and master cylinder replacement. When I picked up my car I had multiple safety lights on my instrument panel that were not there before. I complained and they claimed no knowledge of the lights. As I drove out of the parking lot there was a clear knocking in my wheel area. I returned and was told it was now a bad strut discovered when they checked them. This also happened as a result of their techs looking to up-sale. They claimed no fault. Don't go there. My invoice #is 00116-899230. They had my review removed previously.

I went in for oil change today N they could not reset my engine oil change light, I was told on…read more6/18/25 that I had an oil pan leak, BUT today I was told I didn't not have an oil leak, I said that can not be true because, I do n explained how I know The young girl winks at the tech as if I was crazy, BUT YOU GUYS ARE THE ONE WHO SAID IT, N GAVE ME QUOTE ON FIXING IT. BUT TODAY WAS A DIFFERENT STORY . But what is really upsetting is the wink an the laugh about the entire thing. She said that we did a diagnostic test on your truck, I replied NO, I never asked for that, your tech on 6/18/25 have the sheet saying that I needed it done along with some other things. So today you are going to wink an laugh about it.

Great service, quality and price! In and out before I knew it…read more They did a free brake check and informed me of my options before just assuming the work I wanted done. Would recommend and definitely coming back again.

Upselling is the policy here. You'll pay more for poor quality parts unskilled labor and rework…read morehere. They couldn't get their new drums to seat on the hub so the tried a steel sledge hammer with no luck. So they just mounted the 2 rear tires and said it was fine. Wheels heated up in 3 miles to where you couldn't touch the rim! Stay away from here!

Bought a used Lexus that was absolutely immaculate. Came from out of state and drove it back. The…read morepeople at the dealership are honest down to earth and transparent. No extra padded on fees as some other dealers I ran into. Great buying experience. Thanks Kyle, Mike, and Mike.

Liars! rated a truck 95+ out of 100! Engine light on, back bumper pushed into back at one time,…read moredented roof, tail gate damaged, wires sticking out of the steering wheel. side swiped. we drove 300+ miles. to see this trash because of their lies! wasted our time and money! do NOT trust these people!

Fast, friendly service! Came in for an oil change and some wiper blades. They had what was needed…read morein stock and got me in and out in about 20 minutes! A+++

This place is out of business. There is now Global Auto Pro Plus Lube in the building now. It's at…read more2535 Nashville, TN. Phone # is (931) 674-2065. I went for an oil change this morning. It was a great place, family run, very welcoming and nice. I recommend this place, please go there and keep this place in business.