Trust. That's why we come here. You can count on them getting the job done right (so you can drive safely) and they don't pressure you to get anything. We had an old Dodge Grand Caravan that had been serviced by someone else(belt maybe), but then it made the steering wheel off to the left. The next time our van had a problem, we took it to this place, they had it fixed too. Very professional, always on time, nice waiting room, especially if you have multiple little kids. We usually make an appointment when we come here but yesterday, I came in around 430pm to have my back turn signal fixed. I had all my little kids in tow plus a crying baby, I was so touched that Kevin(I think) and a mechanic had got it done in maybe 10 minutes and for free. These people are also very professional on the phone, no confusing extensions, they are very knowledgeable too. You can see them dealing with other customers while you wait and they're always patient and efficient. You won't feel judged here too, whatever your car condition. We don't live in Glendale but we drive here to get our car fixed. read more

Update: I'll up to two stars since the manager was nice enough to reach out to me. Plus it sounds as if they've done a good job for other customers... they just didn't fit my needs at the time. read more

I had the best experience here today! I was greeted and taken care of immediately. I was in and out in a timely manner and was notified of every move they made. They are extremely professional here and it's very clean. Ask for Alan, he was fabulous! read more

I have been going to the Glendale Firestone for almost ten years now, and even though I've moved a few times since, I always go back. The staff are always super nice and conscientious. They have NEVER steered me into making repairs or adjustments that my car may not need. I still go back there each time my car needs it. read more

dishonest - upsell a $400 repair job by changing 8 bolts for a simple alignment service. Will never go back there again.

These guys are awesome! I was on my way to AZ and had to have my car towed here. They were courteous, fast and got me back on the road in no time. What was supposed be be a two hour wait ended up being 10 mins. The fix was easy and they didn't charge me a thing. read more

This is my one stop shop in glendale. I recommend this location to everyone I know that needs mechanical fixings. Everyone here is very acknowledgeable of everything in the industry . Management is very friendly and professional they never cheat you, always looking for the best for your needs. Never over charging or funny business. Keep up the great work. read more

went in for an oil change, my new car caught fire because a work man left a rag in the engine that caught fire. they were quick to remedy, but I could have lost my life. read more

Yesterday, my headlight went out, and I wasn't able to get back from work til 6:45. Despite it being near closing time, Jonathan, Genesis, and Rod took me in, and stayed overtime to fix it. They were so friendly and nice about it, too. Many thanks to them for being so wonderful! :) read more

You guys really need to work on hiring people that keep their word. I called in for an alignment told me to come before 3:45pm over the phone and said it will be done by 5:30pm. I show up 3:20pm and no worker says hi and there's two customers ahead of me that take their time with the employees.. I start talking to a worker finally by 3:45pm exactly and says I'm not able to do the alignment today. What a waste of gas and time on my part. Get your act together, they say they're short in technicians, then hire more. Simple solution. Oh yeah, thanks for no apologies too. read more

I love this Firestone. Every time I get my car serviced I come here. I have had some really bad experiences with auto body shops but never here. Allen is the store manager and he is amazing. Allen is always honest, kind, and fast! They take good care of me and my car and make sure that I am in a safe vehicle when I leave. Definitely get your car serviced here, I have been coming for about 3 years now. read more

I trust them, which is amazing---they never try to sell you stuff you don't need and their prices are very fair. The staff there is super friendly and never pushy. I really, really like this place! : ) read more

I set an appointment there to check what my dash lights and beeps were all about. Allen and the rest of the staff I interacted with were truly great! All friendly, patient, and kind to me and my poor sad car. It turned out what was wrong was a specialized problem, they could not fix. After answering all my questions and giving me information to go on with, they recommended me a great mechanic who specializes in my car and waived the dialogistic fee. Unbelievable! The waiting room was comfortable enough and they have decent wifi, so my wait was pleasant. I am absolutely coming back for my next oil change and the rest of my regular maintenance. read more

Growing up in the motor city of Detroit, I have experienced some of the best and some of the shadiest auto repair folks. So I've learned to do my research before going in for a repair so I can know exactly what to expect in regards to time and cost. I took my car to my Toyota dealership to get a light bulb replaced. The guys at the dealership are rarely very professional. I had an appointment and waited quite awhile---to make a long story short a Toyota service man finally came out tapped on the light and said 'I'm sure you have better things to do and you would pay $100 to get this fixed, the light is working now but may go out again later.' Then he took off. So I left and was a little frustrated when the light was out again the very next day. The next week I visited Firestone on Brand. I talked with one of the service reps who took a look and said the bulb could be replaced with no problem. He gave me an honest quote which checked out with my research which by the way was not anyplace near $100. They were busy that day so I came back early this morning. I met with another customer service guy. He was very courteous, attentive and took care of the light replacement himself in less than 5 minutes. The place has truly great service and courteous people who seem to be honest and care about the reputation of their service center. By the way I visited another Firestone closer to my home and the customer service representative was not so great. I understood they were busy but while in the middle of me explaining the problem with my car she decided to pick up the phone and just left me standing there. So I told her don't worry about it and headed over to the location on Brand. These were my first experienced at either Firestone location. I will keep any future business at the location on Brand. read more

Such great service when you come here. Allen Sarkissian is super nice and very professional. I always come here to get my car serviced.

Clean, professional and efficient. Excellent customer service and knowledgeable techs.

The store manager at this Firestone location is an all-around great person.  I came in to see if they sold any light bulbs to replace my brake lights, but Allen (the store manager) advised me that they do not sell any parts.  He then proceeded to ask the year, make and model of my car to see if they have any lights in the back room.  He had a light bulb and changed it for me within 5 minutes.  I asked him how much it would be for the part and labor, and he responded not to worry about it... that it was a new year.  I was so grateful for his kindness and generosity.  From the grand scheme of things, changing a light bulb is a menial task, but for Allen to go out of his way to help another person says a lot about the kind of person he is and the kind of store that he manages.  It is people like him that make this world a better place. read more

This store is well organized and clean. Allen Sarkissian is extremely attentive and a business professional. I highly recommend this place for all your car needs. read more

It's hard to see negative reviews of this place, when my experience was AMAZING!. I had just got an oil change at Hyundai this morning when my service guy said my tires needed to be changed NOW. I had been told by two people that it was coming, but didn't realize the urgency. I drive alot on the freeway so as a woman want to feel safe. I was scared because I didnt have any money for this and didn't know what to do and couldn't wait. I was told by a friend that Firestone does a A LINE OF CREDIT, so Hyundai said there was a Firestone right next store. I felt like my angels were guiding me and everything turned around. I was greeted by VIC who was very helpful and kindly answered all my questions. I told him he was an ANGEL from above. They were so efficient. I got in a 10 and was out by 1130am. CHRIS helped me at the end and was also very helpful. It is nice to know that I have a place now to do tire maintenance and more money on my line of credit so I can go back at some point when I need brakes. Thank you Firestone Crew for saving my life today. It truly was meant to be. read more

This place is great, they always take care of me. The service is outstanding and honest. The last time I picked up my car the mechanic came outside randomly and talked to be about my car giving me great advice! read more

Allen have been so helpful and kind. He gave me options and suggestions for me to save money. It was my first time at Firestone and I had a great experience. I will totally come back and recommend this place. read more

So impressed with professional service and kindness I was given just two days ago on Christmas eve. Erika and Allen took such good care of me and were determined that I left with a (safe, new tire). When my tire pressure light came on and later realized that I had a nail stuck in the back, passenger side tire.....I was only a few blocks away. I immediately was directed to the Brand Blvd. Firestone by my car dealer. I pulled in at 1:30ish and kid you not.......!!!! I was back on the road by 2pm. Mind you, this was Christmas eve and they were scheduled to close by 3. They were already booked up but insisted that they could not let me leave with a completely flat tire. The squeezed me in! Erika surveyed the damage, what I would need to fix it and got checked me in. Allen immediately pulled my car to the lift, got the bad tire off and a new tire on in 15min......kid you NOT!!!! Seriously, they were already slammed and didn't have to take me in but they did. I am grateful to these two angels who saved my Christmas holiday travel plans with my daughter. I can't thank you guys enough!!! read more

Last week when I got to work my car started overheating. I called the Firestone by my house in the Valley & they recommended taking my car to this specific location since it's down the street from where I work. When I brought my car to be looked at I was tended to by Andrew who made sure I was taken care of from beginning to end with the entire process of having my car fixed. I explained what was going on & he gave me different options as to what could be happening with the car. He assured me the guys would get to the bottom of the problem & some of the technicians even stayed later than they were scheduled to make sure that my car was taken care of. I ended up having to leave my car overnight & Andrew called me in the morning to give me an update on the vehicle & the work that was going to be done. Andrew was super professional & honest which is hard to come by in this line of business. I appreciate everything Firestone has done for me & I will be back for future services. Thank you Andrew!! read more

I called in inquiring about a common engine trouble I have, Allen broke it down for me over the phone without hesitation. Thanks!!!

They fixed my front bearings at a very reasonable cost. They did great work and they did it very fast. I'm coming here for all future repairs. read more

I have the lifetime alignment from Firestone and have been going to another location. Have been disappointed so far and decided to give this location a try. They took me in within an hour of calling, my alignment is finally correct and I'll be returning to this location. Allen took care of me, it was fast and easy. read more

They are AWESOME!!! Great service, didn't try to wheel and deal, not to expensive!! They were super fast and friendly too!!! I'll be back for sure!! read more

If I could, I would give this place no star period, went there early morning at 7:30, and service advisor was chatting with customer for more than 30 minutes about his family and new born kid, and afterward once my turn came along, he just simply said, they are very busy and I have to come back, 7:30 in the morning Saturday no one was there except me and that idiot advisor., I live in Glendale over thirty years, had never been there before, unfortunately I went there due to reviews. read more

I recently moved to Glendale from SC, and very quickly decided that I will be a regular at this location. Allen, Jonathan, and the team went above and beyond in their service. And, I was impressed with how the staff is so friendly, professional, and genuine. read more

This has to be the most honest, valuable and best customer service I have ever received from a car repair place. I moved to the area a few months ago from Central California, and a couple weeks ago it was time for an oil change, tire rotation and to get my brakes checked. This facility completed it all quickly and called my cell during the service to tell me that my tires looked good, and even the reason why my brakes were squeaking on occasion, but advised me that I didn't need new brakes, mine were fine...what?!? No up-sell?? I returned and everything was fast and affordable at check-out. Then, I just was pulled over by the police yesterday for my brake lights being out. I returned to Firestone and asked if they had checked them and Andrew explained that they usually check those things and would have advised me. He said unless it happened in the last week, that it was weird and he didn't see any notes about it in my car log in their system. He asked to go out to my car with me so he could see me push the brake pedal and check it out. He explained that my taillights were on but that the larger filament that powers the brake light was out on each side. He said, "hold on". He went in the shop grabbed two bulbs, swiped them out and said, "you're good to go!" I was like, "what? How much?" He said, "you're fine, thanks for doing business with us!!" What? This place is awesome. I understand why they have such good reviews when I first found them on Yelp. I will definitely be having my car serviced here, as long as I am in Glendale!! read more

Quick repairs and even better customer service!!! The entire staff was very kind and helpful.

The absolute best service you can get!! I drive an hour to get to this location and will continue to do so! Every time I have gone somewhere else something else is wrong with my car, but here with the manager Allen and the entire team they always take great care of me! I 100% trust that they are doing what I need! If you live close or not this should be the place you go!! read more

Fantastic customer service. Technicians are professional. The shop is clean and a great atmosphere. Highly recommend.

I first brought my car in here because i read good reviews on the Indy 500 tires and since then I've been coming here for about 5 years now and have never had any issues with three of my cars that I've taken in. I usually do my own vehicle maintenance but when there's something I don't feel comfortable doing I'll bring it here. This place (in my experience) will never upsell you on things you don't need and the staff are very courteous. read more

I have been a longtime customer of Firestone,mostly because my brother and his wife were managers in the Midwest. I have definitely learned that the quality of service generally going to be dependent on whoever is the leader of the store. After trying a number of locations I can definitely state unequivocally that the store on Brand is the best in SoCal , in no small part because of store manager Allen Sarkissian. Allan is fair and he and his guys don't try unnecessarily "upsell" you. Couldn't recommend more read more

Still the fastest most reliable auto center I've frequented. Highly recommended!!!! I always refer everyone to this location!

Nice customer service. I really felt comfortable with them. I also came here for the lifetime alignment. It is definitely worth it. Give it a try, guys! read more

Went this morning with only an hour to get a new tire and they did it in 30 minutes! So great.

Thank you Jonathan and Jasmine for your amazing service! Whole inspect complete. Was honest and painted an unbiased picture for everything I needed. Thank you guys! read more

Outstanding customer service! I am so impressed by the quality, pricing and great customer service. I will never take my car to a dealer for service. I want to especially compliment store manager, Allen Sarkissian. This guy will do everything humanly possible to make sure you are happy with your repair. I highly recommend Firestone for all of your car repair needs. I won't go anywhere else. I am from St Louis, MO but currently residing in LA. I am so happy to find a trustworthy auto repair shop. read more