This Firestone location is on the extreme side of dishonest. I took my car here to get new tires. I had already picked the tires I wanted online and scheduled an appointment. When I went in the service rep tried to sell me a "better" tire. He told me it was only $50 more for a set of four and that they came with a lifetime alignment warranty. I agreed to get them. He quoted the tires at just over $550. We went to the checkout desk and I went to give him my card. He said that I would wait to pay until the service was done. I got a little suspicious so I asked him what the total would be. He then said it would be over $750. I asked him why and he said for the alignment warranty that he had told me came with the better tires. In the many times I asked him about price he always quoted $550, he never said anything about $750. Needless to say I grabbed my keys and walked out. People should avoid this tire store. Update: As you can see below, Firestone appeared like they were concerned about this situation. Unfortunately, that appears to have been for show as I provide my contact information and have yet to hear from the regional manager they said would call in 24-48 hours. read more

I know absolutely nothing about cars. The people at Firestone help me understand what is wrong with my car and they help me fix it. I have had 4 flat tires within the past year, and they have helped me every time very efficiently and quickly. They also replaced my tire and my car battery and their service has always been amazing. No matter the cost, I am always willing to pay the mechanics of Firestone to work on my store. The workers are always understanding of lack of automobile wisdom and they're very friendly. read more

I absolutely had the best experience with customer service here! Very inviting and good with greeting and acknowledging customers.I went in with problems with my ac that was developed from a previous shop. They took care of me with no problem Frank who worked on my car was very hands on with not only showing me but thoroughly explaining What was wrong with my car. The manager was just as great and helped reassure me all would be fine. The waiting area was clean and inviting with tv's and a play area to keep my son occupied during our wait... I'll definitely go back and recommend everyone to stop in. .. thank you guys so much! read more

Great customer service!! Manager Bing (I am sorry if I mispronounce your name or I didn't write it correctly) was very polite and explained to me how long the process of chancing the battery of my car was going to take. It wasn't a big deal but he game me a time frame. I would go back any day if my car needs any services. Thank you guys very much!! read more

Great honest guys! I would recommend this place to anyone! Another local shop in my opinion was being dishonest, these guys were straight up and didn't try to push anything on me. read more

Extremely happy with the service here. I had a set of tires that were cracked from the tread down! I called into Firestone corporate and told them what was happening and they gave me a reference # to give to my local Firestone and they would give me a discount on new tires based off my tread depth. In the end I ended up getting 40% off my tires. The customer service here is great! They aren't out to jip you. read more

Firestone Complete Auto Care - Front lobby - Auto Repair Near Me - Henderson, Nevada

I was so happy with the service at Firestone. Service manager Bing was so helpful, and courteous. Thank you Firestone!

Chris was great! He booked us last minute on a Sunday, fixed the problem and Firestone was professional and diligent. I guess I never really thought of Firestone for weekend and after dealer hours repairs but I will now! Thoroughly professional outfit and much appreciated Chris. read more

Brought my Nissan in because it wasn't running properly, after 1,020 bucks left the shop running the exact same they said it was something internal. Come to find out they didn't do the job correctly & since it took the other shop 6 months to find out what they installed was incorrect they wouldn't refund me .. forget firestone find a friendly local mechanic who won't rip you off . read more

My go to place beyond my go to dealer, depending on need (Factory warranty vs. non-warranty type issues, general scheduled maintenance, tires, batteries -- even suspension work, brakes). Been going here for last 3/4 years. Trust these people as they listen, provide options, very competent. Ruddy is first class, ethical, knowledgeable and just a very nice guy. Personnel are top notch, care about the work they do, know what they are doing. Another call-out for Carl, took care of most recent tire issue quickly, efficiently. I hope the Regional Management team are taking care of these guys; hard to find great customer service people in the automotive space in this area!! Rudy and Carl exhibit BEST PRACTICES in all they do - from the time you walk in the door, to after the job is done!! Highly recommend!! read more

I would like to thank all the help and the time that you put into my truck , it's running fantastic. If you need your vehicles worked on go to Firestone on Stephanie. read more

The typical nail in the tire story, the tire itself has less than 10,000 miles on it. 'Not safe to drive'. I knew I was being taken but they refused to reinstall the tire so I could go somewhere else for a patch. They gave me $10 off a new tire but $100 and an hour later I was off with a lower quality tire than what I drove in with. Do not come here, it's a commission, 'free evaluation' BS care car service. The first thing they did was lift the hood for a nail in the tire when i did not ask for additional services. They didn't try to upsell me further since they knew I was pretty pissed. Avoid unless you enjoy being ripped off. read more

Wish I'd had more than five dollars to tip the young man with. Although they did not have the dualie extension thingy i needed to buy, they did check the air on all six of my tires gratis! I feel safe to be on the road again! They are the greatest! read more

I want to give a huge shout out to Dale and Stephanie!! Both of them deserve a 5 star rating!! I am only rating 4 because of the experience I had earlier in the day. Dale and Stephanie saved this from being a 1 star review, to be honest. I had a very unpleasant experience with a different mechanic earlier on in the day (he shall remain nameless). I brought the car in for a high pitched squeaking noise when accelerating. I was informed he didn't hear any squeaking, but still found $2,100 worth of work to be done. When I started to question each item suggested, his tone became slightly condescending. I was then informed that if I didn't get a particular item fixed right away, that I would soon turn my car and "lose a tire." This immediately put me on guard, and prompted me to reach out to my mechanic uncle on the east coast. He said that it was an extreme claim to make, and he thought the man was trying to scare me into paying for it today. I said I needed to wait on any repairs for a couple of weeks due to finances. When I picked my car up, I asked if they could show me the area that would cause me to "lose a tire" so I could see how bad it was. Dale graciously lifted my car back up and looked for himself and showed me. Dale was upfront and honest with me about the fact that it was no where near as bad as the previous mechanic made it out to be, and that I still have a lot of drive time left before it needs to be replaced. He told me he was not sure why I was told such an extreme thing. I am so blown away by the honesty Dale showed me today. He could have easily confirmed what I already was told, but he stayed truthful. Stephanie was amazing as well, being very apologetic for the extreme scare tactic that was given to me earlier. Unfortunately, this situation re-enforced the sexist stereotype that auto shops take advantage of young women and gouge them for money, as I am certain this would not have been pulled on me if I was a man. I was ready to no longer be a Firestone customer, until my interactions with Dale and Stephanie. They saved me as a customer, and they deserve a million recognitions. I will continue to come to Firestone, and I will always request Dale to be my mechanic! read more

Rude and incompetent! Brought my car here for a basic oil change. Got a phone call in 20 minutes saying i need to come down to discuss my vehicle ASAP! I rush down there and think that my engine is falling out or something crazy based on the urgency of the phone call. Once arriving we were presented with a list of issues with my vehicle. Most of which i was already of, the car is older with lots of miles. The biggest issue that was continuously pressed was the check engine light, which was/is not on. The service engine soon light was on, which if you know about cars you know that means you need an oil change. As we were repeatedly pressed about the light i eventually asked which light was on more specifically - the employee began to argue with me as to what the difference between the check engine light and service light were. Eventually i asked if he checked if the light had turned off since the oil change was completed, to which he did not have the answer for. I paid and left - neither light were on upon leaving. Don't waste your time! Find yourself a reliable mechanic outside of firestone. read more

My wife had a flat tire yesterday and I put the spare tire on but it didn't have a lot of air in it so I needed to find a place that had air to fill my tire I looked around and seen firestone so we over to their place and I asked if I could get some air and they said yes and were very professional about it. thank you so much for the support. I would use these guys. read more

Firestone has become my newest place for all my automotive needs that I can't do in my garage. From the lifetime alignment, mounting and balancing new wheels and tires, to the weirdest things that come up. Come over to this location where you will be treated right. Chris Stout and the rest of the team are great! They get the job done correct the first time and always do a great job each time I visit. I followed Chris Stout to his new location because I know the job gets done correct each time. Ruddy who is one of the Sales team members is also very pleasant to speak with! I always recommend all my friends and family to Chris and the team over here at Firestone! You will not be disappointed! Thank you Chris and The team! You guys always take care of me! read more

Firestone Complete Auto Care - My LS430 with new tires mounted and balanced and perfectly aligned! They treat high end luxury cars with care and detail! - Auto Repair Near Me - Henderson, Nevada

When Chris used to work here, every issue I ever had was resolved in such a timely manner with a sense of urgency, he took pride in working at Firestone and made sure everyone he came into contact with was taken care of. That being said; CFNA card holders be careful when keeping your card on file, the employees at Firestone will not check ID, they will not confirm the four digits of the card number they are looking to charge for services, so if you have multiple cards on file, make sure you are double checking your receipt because you know they are not. On multiple occasions I have had my CFNA card charged without my authorization. Even other's CFNA cards-- when taking my Fiancees car to Firestone (Stephanie and arroyo grande Location), her vehicle is under her parents account, I was paying for her services with my personal CFNA card, I told them I was paying for it, and they still charged her parents card for the services without even checking my identity, on top of the fact that I told them not to charge the card. This past month, someone was able to charge my card without my authorization, charging almost $500.00, on two different dates. I contacted CFNA to dispute the charge on Friday, 6/21. On Saturday 6/22 I emailed CFNA and Firestone Support to file a complaint about this charge. I received a phone call this yesterday morning, and was asked to come by the store so we could 'look at' getting the (almost $500.00) charge onto the 'proper account' this is almost a month after this charge has been on my card. I hate to take my business elsewhere but unfortunately, with Chris not being here anymore, and after the hoops I've had to jump through over the past 96 hours it seems to me that that is the route I will be taking. read more

Best service I've ever had for my car. Recently got new tires here. The staff is great, and always fast. They always are honest and helpful with any problem I have. I even got my other family members to come here. Good warranties and always quality service. read more

I was throughly impressed with the service/store manager, Bing. He listened actively and validated my concerns to the extent in which I felt 100% confident that he was going to make sure my car was fixed correctly at a fair price. He placed one of his top mechanics, Corey, on the job and together they resolved the issues with my car to my complete satisfaction! Bing is to be commended for his excellence in customer service! Thank you, Amy read more

Beware of Firestone on Stephanie between American Pacific and Trail Canyon. Two days ago I went to firestone on Stephanie To look into getting my front brakes fixed and possibly buy two new tires. The young lady who made my appointment her name was Stephanie was very polite and very nice. But that was about making my appointment for me. So I go there they told me it was gonna take several hours and and they drove me down the block since I only lived about a half mile from them. When they called me they told me I needed new rotors because mine could not be fixed and I also needed the brakes. My rotors were not that old but I excepted the fact that they probably knew what they were doing. At that time I told them I couldn't do it right away because I didn't expect a large bill considering I'm 72 years old and only get one paycheck a month. They then told me they couldn't even put pads on but they put the old pads back on and sent me on my way I never agreed or asked for an inspection of my vehicle which They wanted me to pay $10 for it. I didn't feel the need because I had just had my car looked at by Honda two weeks prior to that one it did an oil change and the only problems they told me I had was to get two new tires and have my front brakes done. When I got to the shop and the manager was the one who gave me the information and then he had a whole laundry list of items that supposedly I needed and would cost me $3744. So needless to say I Couldn't get the brakes until I got paid. done and drove home. Today I drove my car about 5 miles and it all of a sudden had every light on the dashboard lit up with all these issues. The car was jerking it was rattling and it was going in and out of air in and out of pressure as I put on the gas pedal. And it was a nightmare. I went back to the shop today I sat there from proximately 330 after I was told they had two customers before me And at 6:00 Johnny who is the man in charge told me they were closing. I went out to my car my battery was dead I asked for help I had my two little grandchildren with me who by the way sat in that waiting room with me for the whole time. Johnny avoided me like the plague. He was rude obnoxious and one of the worst customer service people I have ever seen. It was a young man by the name of Dale there who tried to help me as much as he could. But believe it or not even thou my battery was dead they didn't have anything to charge it with. Johnny wanted to charge me $180 for a new battery and then charge me another $99 to inspect the vehicle. Even though there was nothing wrong with it when I brought it there except for breaks. This is the worst customer service I have ever received it probably in my whole life. I will never go there or recommend that shop to anyone ever again ever. So stay away from them they don't deserve your business I think they try to up charge you on everything and charge you for things that you don't even have wrong with your car. read more

I've been to other Firestone's and this is my favorite! I will only be coming back to this one from now on! The new manager here is awesome! Thank you Bing and your hard working staff for all of your help!! read more

Prior to today's visit, I came in a few days prior to get air put into my tires since the tire pressure indicator turned on. Today, I came in on a spare tire. The guys quickly checked and fixed the problematic tire and put it back on my car. I was in and out under 2 hours. They had given me two maintenance suggestions for my car based on mileage with quotes for when I was ready to get it done - no questions asked or pressure. They were fast and friendly. read more

First time here. Just moved to Henderson. Great experience. Inside was clean, guys were all friendly. They quoted a time and a price. Car was done faster than quoted. No bullshit upselling. The price I got initially was the price I paid. Definitely will be be back. Super happy they are very close to my apartment. I have a credit card with them and when I can't take it the dealership, I go to a firestone. Very happy with my service. read more

These guys are great. Called trying to find someone who could help me with a battery problem after the car was jumped. They are helping me even though it's time to close. Great service. I really appreciate it. read more

I must say this store went WAY ABOVE AND BEYOND my expectations. Way too long of a message to type all the details; I will say after them having my car for nearly a week and making amends on their oversight I'm impressed with the customer service I received. Also, in addition, a few other issues came up unexpected; they again addressed and resolved at no charge to me. I would like to personally acknowledge Manager Chris and staff for their support and diligence in taking care of my car. read more

I will never set foot in this Firestone franchise again, and caution everyone to be aware of what I believe is the worst customer service of any auto repair shop in Henderson, NV. I have over 48 years experience driving, and have the expertise to do mechanical work so I'm not a push-over at any shop. This Firestone shop is relatively new and looks nice, but the service work and customer service at the front desk are sub-standard. Here are the details: On 2/24/20, I took my car in for a front brake replacement. The initial visit was ok except for the long wait time to get the work done. The past two weeks I have heard a clunking sound gradually getting louder in the front of the car whenever I go over a bump in the road. On 3/23/20 I took it to the shop to have the front brakes checked under warranty, and was told by Johnny to wait for a service tech to ride with me to hear the sound. After more than 30 minutes wait a technician rode with me and I explained that I thought it was related to the recent brake replacement. When I returned with him to the store, Johnny told me it would cost me $50 for an inspection. I was shocked that warranty work was not covered and reacted in a frustrated manner telling him that was unacceptable. He quickly became defensive and scolded me for being agitated. He said, "that's what we charge everyone". I then made it clear I was going to get angry if they didn't stand behind their work - he then said, "ok we will just inspect the brakes". I asked how long it would take and he told me 1.5 hours - I then said I would return then. I called my previous shop who told me to bring it in and he would look at it. It took him 5 minutes to pull the wheel and discovered one of the caliper bolts was loose (had not been tightened properly when brakes had been replaced). read more

Recently purchased a set of FIRESTONE tires from an authorized dealer in CO . Was informed that maintenance and any concerns could be addressed at any Firestone Service Center. Found a screw in one of my brand new tires, NOPE , non repairable so it wasn't guaranteed. THEIR OWN PRODUCT!! I had to purchase yet another tire!! Discount Tire and Big O Tires guarantees ALL purchases, no matter how old or worn or damaged the tire. Will NEVER have anything to do with Firestone ever. I thought this was a reputable tire company? What kind of service is this!? read more

This location is receiving one star...because it is required to leave a review. I will start off by saying the store manager has been nothing but nice, and it saddens me that the service is so poor when he is not there. Along with the good comes the bad and the ugly. David (supposedly the service manager) is all sorts of rude. My husband was in once and worked with Jerry, things went smoothly. On our second visit I had spoke to Jerry about brakes and he confirmed that a courtesy ride would not be an issue. when I called to let them know I was on my way, and confirm the courtesy ride back to my house (less than 2 miles) David said it was too far and would have to go elsewhere. Plain and simple. He didn't want to be bothered. So I did. Fast forward 1 month. My a/c goes out. This exact firestone had did some repair work less than 2 months ago that required them to work with the a/c system. I called to see if we needed an appointment and David said we had to come pretty quick if we wanted it looked at today (it was about 1pm). We bring it down to have it looked at and were in contact with David again. Why we had to hurry, not sure. There was 1 other car there. David informed us there was a diagnostic fee of $30 and insisted that the problem was not related to the work they had done. When asked if the diagnostic would be waived if it was in fact from the work they had done he laughed and said no. After a lot of back and forth, David ripped up the work up sheet and told us if we wanted it looked at we would have to come back Tuesday and talk to Jerry. We were not fond of waiting 4 day's..nor were we impressed with David's attitude. Long story short. We will not be going back to this location. EVER. read more

As an experienced woman in the Automotive World and a single mother; I truly can appreciate great work and a job well done when I see it. I had a coupon for some discounts on service so it was simply less expensive for me to have them do the repairs, rather than juggle my schedule with necessary maintenance for my truck. Very professional, knowledgeable, friendly and compassionate team of people at this location. Thank you again read more

Been in twice to get a quote. Both times the salesmen was interested in only selling me packages, warranties and extras. Needless to say I found the service I needed cheaper and with better customer service else where. I won't be back a third time. read more

Call them to inquire to see if I can get my run flat tire on my Camaro fixed representative over the phone said that the run flat tire can not be fixed only replaced have to buy a new tire very bad information a run-flat tire can be repaired never would have these people ever touch my car! read more

Just had a flat the other day. They told me if it's been driven on they can't fix it. (But it just happened) Which I was fine with since I always get my tires fixed at Discount Tire Store at the Lake Mead Blvd location and I HIGHLY Recommend anyone to go there for THE BEST Customer Service By Far in Henderson & they will fix anything! This place seriously lacks that customer service welcome the moment you walk in as a first time customer. The only thing positive thing I can say is you can get your spare tire put on for free. read more

Got a flat tire at 7:40pm Friday, yelped and found them still opening. Called the store at 7:54, 6 minutes before they close... All of them stayed in the store and waited for us to fix our tire. We got in at 8:05, got out by 8:30! Nice people, nice tire, nice price, nicest service!! They were so helpful, so efficient and so nice! Thank you for saving my weekend firestone!! read more

Every time I come to this location I get rude techs and pushy sales men. I brought my grandpa here yesterday, a 94 year old man, who can barely hear or make choices for himself, to get an oil change. My fiancé and I went across the street to goodwill to shop, and because my grandpa was sitting in the chairs they provide with coffee I thought he'd be okay. We came back ten minutes later to find him being conned into getting a credit card to pay for tires he couldn't afford. Then when he didn't have his cell phone to be approved for the card they got frustrated with him because they already started taking the wheels off his car. Phil, being the most rude of them all, asked us very rudely if we still wanted the tires, and because my grandpa couldn't get clearance on his card, I told him no thank you, but not before he threw his hands up in the air as if to say, "well do you want them or not". He then stomped outside to tell his staff to put the old tires on the car. He should be mad at himself for starting before my grandfather was approved, even though he shouldn't have been conned into getting one in the first place. I feel as though they waited until we left to ask him, as he was an easy target. I'm more upset about the lack of customer service, however, and the fact that I was talked to with such disrespect by Phil. Almost as if I wasn't a customer at all but a nuisance to his business despite being a loyal customer HE INTERACTS WITH on a normal basis when I come for services. I have been a loyal customer for a long time, but I will NEVER come back to this location. I will go out of my way to take our cars to a different location or to another company in general. read more

I bought my truck this time. Back to Phillip Gordon cause he did such a fantastic job with my car. Originally I bought this truck to Firestone a MALL RING CIRCLE in Henderson. I asked them not to roll down the driver window cause it will be hard to bring back up. Xavier said no problem very polite. After calling me saying they could not find the problem. I went to pick up the truck. And guess, the DRIVER WINDOW WAS ROLLED ALL THE WAY DOWN. After luring to me and said it must have rolled down by itself. He then said the tech DID NOT pay attention to the notes. Xavier apologized said he will comp fixing the window. After having my truck for three days. For there error, they still charged me for an oil change and a diag fee for the brake light and not even tell me what was wrong. I left very upset at the poor service from MALL RING CIRCLE. Then I thought. Being Phillip Gordon did such a fair price and great honest service at 220 Stephanie st Henderson I'll bring my truck there. To see what Phillip says. Phillip says being I had such problems over at mall ring circle he will inspect the brake light comp. he then call me back and says it was a fuse. And a bulb. No problem he took care of it, not only did he do that he also fixed the window problem and handle that Xavier at mall ring circle broke. PLEASE PEOPLE DONT WASTE YOUR TIME AT MALL RING CIRCLE. Go to see Mr. Phillip at 220 Stephanie st in Henderson. You will always have a fair price and great service there. Ask for Phillip Gordon. read more

I called at 7:06pm and asked about balancing wheels he told everything and I said alright thank you! I made my way down there and at 7:30pm when I get there the guy says he can't do it and turned me away saying he has 1 guy who is doing an alignment and then after he has a 6 hour job to do tonight. read more

Once again an automotive service center over promises and under delivers. Promised at 2 hours I come back and they were just pulling my vehicle in. Why I asked their personnel, I got the excuses, no apology. read more

Is it possible to give less than 1 star? B/c it should be! I usually go to this location out of convenience but after the last 2 times where the manager (Antony and Gerry) who have the worst customer service and attitude - I will NOT be returning. They are so RUDE and cut you off while you're speaking. This is a shame b/c the mechanics there were really nice and helpful - but just dealing w/ the GM made my whole experience terrible read more

The only reason I gave a star was because It was necessary to continue. Phill at this store lied about being able to work on trailers and then lied about the loss of my trailer hitch. He is a lier and can't be trusted - we will never take any of our vehicles back to this store because they are untrustworthy. read more