Took us to the cleaners.Firestone is the most expensive place to take your car to! Then they tried to be sneaky and completed something we did not authorize!!!!!! read more

After postponing an oil change on my work truck until I was nearly out of oil, I finally bit the bullet and took some time to take care of it this afternoon. Typically when I go to get my work vehicle serviced, I plan to have a ride so that I'm not stuck waiting for hours in an overly booked service center. I called ahead to see how long the wait would be and was delighted when the gentleman that answered informed me I could get right in and would be out in 30-45 min. This is literally unheard of in Las Vegas. I have taken my office's entire fleet of trucks for service at one time or another and have ALWAYS had to leave them at least half a day. The store is clean and the technicians appear professional and knowledgeable. As an added bonus, the sitting area is comfortable and offers coffee, refrigerated bottled water, free wifi, and a variety of magazines. I will definitely continue to bring my truck in whenever it's in need of an oil change/service. read more

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This shop has gone downhill since Stephanie and Bing are no longer there. The Service Mgr Johnny Garcia is rude and inconsiderate of his customers, as was witnessed by customers and employees alike. Another customer witnessed the interaction I had with Mr. Garcia, and she gave me the 800 number to call. I reported the situation to their corporate 800 number almost 2 weeks ago, but still waiting for any kind of resolution. They keep telling me that "someone will get back with you within 48 hours". Someone did call (while I was at work) and left a message, 2 days ago. I called right back and left them a message with a good time to reach me. No response. Called again yesterday and left another voicemail, still no response. I called the 800 # again today, and again was told "someone will get back with you within 48 hours". It is apparent to me that Firestone no longer cares about its customers. read more

The worst....worst... customer service. Zero. Non-existent. This is Firestone??? What happened to this company? They screwed up my appointment & looked at me like it wasn't their fault. He looked at me like this wasn't the first time this had happened to a customer. When he spoke it was as if he was reading from an already prepared script. Sad. Never again will I go back to this place. Where's the management of this place?? read more

Very slow for an oil change. Been over an hour and only two other people were here. Luckily I got $15 off for first time oil change here but was still over $60 read more

This firestone use to be our go to auto-mechanic. I've continued to come here after the new management, with hopes they would get it together. However, they haven't. They now scam you and don't fix what you ask them too. I would make an appointment over the phone and when I get there, they would say I didn't have an appointment scheduled. We show them the coupons we have on the app for and a/c unit inspection and oil change but now they say we have to print them and they charged us more then double the amount. The front office is rude and getting your car maintenance is already a difficult. Don't waste your time or money here. read more

thank you Firestone!! saved the day, for this mom. . my car was in need of changing the Catalitic and O2 sensors, and i had spent 2 weeks calling places, Johnny was so helpful, asured me that if i brought my car in the morning of, it would be done by the end of the day. let me tell you, they kept their word, kept me posted with an update, and called when my car was ready. What i called for, they definitely came in lower price wise then the dealership quoted me on for the same part. The hand off from mt car to the Shop and back to me was great, service was great, made sure iI had all my questions answered, though my dad is a Old school Mechanic, so he was worried about me being ripped off. . but Firestone was great with communication skills, and definitely would recommend again. thank you sp much and to the gentleman who helped me this morning while droping off my car, i didn't get his name. . but everyone was was so friendly, and had a great experience. read more

I have taken my BMW X3 here multiple times for issues. Last time I took it in, they ran a diagnostic and told me straight up they couldn't pin point the problem, and referred me to a BMW specialty auto shop. Not only are they always honest, they saved me a butt load of money! Instead of caring all about the money and fixing something that might've not been the issue, they referred me to someone they knew and got the problem fixed right away! read more

There favorite way of hitting your pocket is oil and fluid leaks and no matter how many times you have it repaired there's always a leak and they keep coming up with new, believe me be careful who you deal with and the biggest problem is that they don't have experience mechanics only trainees maybe other stores are better then on Galleria Mall read more

Dont use this location. Use the different location. Not only are the slow as a snail they pick and choose who goes first not who arrives first. I had an appt but they didnt care. Truly posting this on our campus site to stop promoting this location. read more

It took 2 1/2 hours for an oil change with an APPOINTMENT. I watched the mechanic and she could not of moved any slower. They have no consideration for other peoples time. Will never go back. read more

I was a former firestone tech back in California as a B-Level technician with an A5, A6, and a A7 in ASE. I brought my vehicle to this firestone 3 times giving this place a chance, to earn my trust for services. First time I brought it here was a year ago for a simple oil change, replace 4 tires , as well as an alignment with no courtesy check. Sales clerk was decent with taking my repair order notes, as I told him I need it back in about 3 hours of drop off. Since I was a appointment red ticket I should of been taken care of first, since there was also no wait, no customer. It didn't come back until the end of the day. I only knew of the completion after I called to ask if the vehicle was done. When I returned to pick it up I visualized the tires and notice the valve stems were not replace for 4 brand new tires and the alignment machine was down, so the service was never completed. The fact the machine went down was not the issue, working in the industry I understand but the lack of updating me or notifying me prior to pick up that the alignment procedure cannot be made is the issue, also the issue of the valve stem not being replaced. I brought it up to the sales clerk, but did not have time for them to dismount and remount 4 tires due to it being the end of the day. I was hesitant to bring it back anyways. The second time I came was about 2-3weeks ago, I came in for a 4 tire replacement plus an alignment check giving this place a second chance because I used to work for this corporation and understand sometimes employees slack. I brought in the vehicle and spoke to a very well trained sales clerk, gave her all the notes as well requested for her to tell the tech to keep the old valve stems so I can verify it being replaced. I told her I need it back in 3 hours and I got the confirmation for it to be done. Got the call back to pick up the vehicle a few hours later, as I returned everything seemed as it should be, I even tip the sales and the tech who help process on my vehicle. As I'm driving to work I notice the vehicle pulls to the right as I straighten out the steering wheel, so I kindly called the firestone back to place another appointment to get it fixed. A day goes by and driving the vehicle and having to counter the pull is quite annoying, so I rescheduled an early date and time. I brought it in to get the alignment done again as I finished with the sales counter and they put up the ticket. I overheard the tech ask what's wrong as the sales rep replied the tech laughed as I wasn't standing there like I didn't know what I was talking about. I shrugged it off and let it go. When the tech finally brought in my vehicle, noted the same tech that laughed earlier. Placed the vehicle on the alignment rack, I stood back to see what the corrections may be. After he placed sensors and ran through the process I also notice him adjusting the TOE both front axle. As he completed the process, I simply asked him what was out and he replied nothing , nothing is wrong and the last tech simply didn't reset the vehicle . I thought to myself did he not just make corrections? So again I shrugged it off and I let it go. He comes back from the test drive and again said it was all good. I tipped this tech off as well, showing my gratitude even thou he was rude and extended the truth about my vehicle. I grabbed my vehicle for the ride home, and yet again pulls to the right. I since then brought this vehicle to a different company for the alignment and boom no pull. I have giving this place 3 chances, please if you want quality techs working on your vehicle and wanting to provide quality service for your hard earned money. This firestone is not the place to visit for your next service. Place an appointment or walk in at a different location. read more

I would to mention a very pleasant experience, mostly due to the store manager and of course the high quality service techs. Firestone Auto Care, mall ring circle, Henderson NV my hot tip this week. see Joseph . read more

Robert at Firestone was incredibly helpful. I went in and told him the issue I had and he took the time to look at my tire in the parking lot to see if it would be a quick fix. He couldn't find anything so he recommended that I make an appointment so that I wouldn't have to wait. When I came back for my appointment I was attended to quickly. A nail was found in my tire and they fixed it for free. Robert was polite and courteous. His mild mannered exterior and neatly trimmed beard betrayed his inner bad-boy, though. I could tell that he'd have my back in a bar fight just as soon as he'd visit my grandmother in the hospital. He'll probably be the Godfather to my unborn child. Robert is the wind beneath my wings. read more

After stopping here to get an oil change after making it cross country, we have to say that our experience was nothing less than five stars. The staff members here were incredibly polite, extremely prompt, and went out of their way to take care of us since we were getting it done on a rental car. When we asked questions we were greeted with respectful answers which at times isn't the case when talking about something you don't know. At one point there was an issue with this store getting reimbursement from the rental company, but instead of making it a huge deal and extending our time they let us go on our way and took car of the issue later. In the end, I am a fan of this Firestone and we are happy that we stopped at this particular branch. read more

Firestone Complete Auto Care - Ton of bays - Auto Repair Near Me - Henderson, Nevada

Service manager Bing is my guy. If you need anything done let him know, and he'll take care of you. Clean place, fair prices, and no surprises. If you're reading this, just go here you wont regret it. read more

***Please Read Before it's Too Late *** ***Might cost you $8000 if you take your car here*** I bought a used 2012 VW CC which only 30k miles on it in 2015. I have been bringing my car to this firestone ONLY for two years. They even sold me on getting the firestone credit card so I have been exclusively bringing my car here for two years. Oils changes, new tires anything they advised I did. This past November or December I took my car for a oil change and everything went well. Around March I looked up at the sticker in my window and noticed that the oil change sticker was not dated but it the mileage for the next oil change was not for another 4000 miles. The sticker said it was 10000 miles from the last time I had one. I thought nothing of it and a couple days later my check engine light came on. I called firestone and let them know that I was having my car towed over because the light came on. Phil told me that I didn't not need to tow it bit I didn't feel comfortable. When the tow truck arrived I had over a quarter tank of gas and was running. When the car was dropped off at firestone Phil came out and said you probably need an oil change because you haven't been since November. I said the sticker in the car says I have another 4000 miles. He stated he could believe any of his guys would make that mistake. We went outside together and he was in shock. He also said I needed gas which was hard to believe because I had the car towed over. He told me to leave the car over night and they would take care of the oil change and it should be ready tomorrow. Because I had been going there for years I though nothing of it. The next day I never received a call to update me of the status so I called they told me they needed one more day. I explained to them that I took and Uber to work and needed my car back soon. Another day went by and I decided to go up there myself. They told me that it looked like I needed a new engine but they wanted to make certain. Mind you firestone does not to any engine work so the fact that they had my engine in pieces was mind boggling. The next day they called and told me I needed to come and get my car and it needed a whole new engine. They also told me I needed to have it towed out of there because it was no longer running. WHAT!!!! When I got there I spoke with Rudy at the front desk who is great but he was very nervous to talk to me because I know he felt guilty. He referred me to Chris the store manager. Chris told me there was nothing they could do about the car and I could start a claim with the corporate office. I asked how and he gave me the wrong number. I went outside to talk to the tow truck driver and guess what??!! That sticker the only evidence that I had to show they were negligent was missing from my windshield. I went back inside and asked Rudy where it was and what the procedure is for those. Rudy told me that they have to log and keep them. And he would get Chris who told me that the guy who was working on my car was not in and he would call me tomorrow so I could come pick it up. Of course I never received a call and I had to keep pestering Chris until he started a claim. He was never able to locate the sticker and I had to get a new $6500 engine and rent cars another $1500 for the next month until I got it fixed. I had a claim number and when I spoke with him he told me that a engine can go out for to many different reasons so there wasn't much they could do. He told me to contact him after the repairs were complete and we would go from there. After weeks of renting cars and coming up with $8000 I finally had the repairs complete and left three voicemail for the claims department. No response. I finally emailed him and he said he never received a voicemail. I asked him what the next step was and he said he hoped the repair shop still had the old parts so they could investigate which is the opposite of what I was originally told. I asked him about that and he has yet to respond. Theses guys are scam artists and they knew they were the cause of my engine failure so they did everything they could to cover their track and left me with an $8000 bill with no other car in the world. ***DO NOT GO HERE*** read more

Firestone Complete Auto Care - Area where they stole the evidence. - Auto Repair Near Me - Henderson, Nevada

WOW HONEST MECHANICS!! Brought my car in for (obviously needed) brakes in June 26th. After waiting approximately 90 minutes, the advisor pulled me aside to give me the estimate!! It was over $1700!! He said, before we start anything we suggest you call the dealer (my car is 6yrs old) and see if anything is covered under warranty. So, I called the dealer made an appointment and found out most of the work was covered under warranty! It cost me $600, but a lot better than $1700!!! Firestone didn't even charge for the initial inspection!! They could have easily done the work, but thanks to their honesty I saved $$$$ read more

I've been taking my truck here for the past two years and I will not take her anywhere else. The guys and gals at this shop have always been honest, kind, and helpful. The staff recognizes me when I come in, and ask how I've been. It's nice when you can go somewhere and see the same faces every time. I also appreciate the fact that they don't talk to me like I'm stupid because I am a woman when they're explaining an issue with my truck. Another plus is how clean they keep their waiting area. Some places I've seen are so bad I would rather wait outside in the Henderson heat. So, if you're looking for a honest, fair priced, clean, timely, one stop auto shop this is the place! read more

I've been a Vegas resident for 5 years, and it was not until I started bringing my car to Firestone did I ever experience ANY issues or suspicion that the mechanics were purposely messing up my new car. It took 4 separate visits for them to tell me A.C COMPRESSOR had a small crack. During those visits MY ANTI FREEZE cap was left off during an oil change which caused my car to over heat. I was reimbursed the costs by manager for that incident, but the LAST TIME I brought my car my ANTI FREEZE was drained completely. Luckily I popped the hood and doubled checked before I drove off. They said nothing else was wrong with my car!!! I'm glad I didn't believe them, and I stormed inside and complained and they re-filled it with universal coolant without a word. I had my car there for 4 hours that day and they didn't notice that or tell me? If my car engine was damage for their neglect or sabotage during any of the four visits I will be seeking compensation. My car is new and should not have these issue. I was offered a free oil change but I wouldn't bring my car to that location EVER again. I was in the Navy I am not a regular woman, I know what's what!!!! They picked the wrong one! Horrible WAIT TIMES Looking to take your money Sabotage your vehicle too or just plain incompetent read more

WE WILL NEVER USE THIS LOCATION AGAIN!!! We made an appointment for 10 am on a Saturday. We assumed that with an appointment our car would be looked at before others that did not have an appointment. Not so!!! After three and a half hours with no phone call from a mechanic we called them. Turns out the car had not even been looked at yet!!! We immediately drove back to the location and picked up the car. read more

I brought one of my vehicles in after first visiting the location around the Galleria Mall, which was inexplicably closing several hours early. The purpose of my visit was a 4 wheel alignment. They were a bit busy, and said it might be a while. I left the vehicle with them and returned home. Late in the afternoon I got a call from the manager who said that they would have to keep it overnight. The next day I was called to come pick up the car. The vehicle was backed into a parking space rear first. This always makes me nervous, because I wonder if something is being hidden. I did a cursory inspection of the vehicle for damage, as I typically in the habit of doing when dropping off and picking up vehicles. I noticed a fresh dent/scratch on the right side of the rear bumper cover. The vehicle had body work done and was freshly painted bumper to bumper, so it's pretty easy to tell. I immediately went in and spoke to the associate who was present. I made him aware of the damage and he said he would get in touch with the manager. Somehow the printer wasn't working so sent me a copy of my receipt via sms. I sent him an sms back notating the damage, and expecting a response. No response was received to the sms, nor did the manager ever contact me. I went back to the location and spoke with the manager, and he indicated that he would get with the GM and their insurance company. Again, no follow through from them. I then proceeded to send a demand letter via certified mail with no response. I then send another demand letter via certified mail to them and their Nevada resident agent. This got me in touch with someone in their corporate who played games and wasted my time. There was absolutely no compensation, accountability, or apology. I am considering further action. Thanks for the less than zero resolution and response. They are bottom of the barrel and corporate trash. read more

Everyone here is so helpful and nice!!! I needed to get an oil change and I was in and out in less then an hour! You can really tell that everyone here works together as a team to get things done. Very impressed!! read more

Had a flat on my way to work went to this Firestone to get it repaired. Paid the 20 to get it fixed the very next day another flat same tire. I brought the tire back again only to have them call me and tell me the tire is unfixable . I'm not sure why they didn't know this the first time They did offer me a discount on the tire but we're very rude and just threw the spare in the back of my truck claiming they didn't have tools to put it back where it belongs. Then after leaving realized the new tire was under inflated. I will never go back for any reason and will not let any of my family use them. Very unprofessional to say the least. read more

I needed a plug for my tire and made an appointment with Firestone. I went to the wrong one (as there are 5 within 6 miles of my house). He directed me to the one on Stephanie st. I go there and yet again it was the wrong one however, the employees at the front said they would take my car anyway. She was very polite and attentive. She explained everything to me. I received a call within an hour that my car was finished. The young man at the front was excellent. He gave me the paperwork, ensured my keys were sanitized, and asked me if i needed anything else. Great experience. I highly recommend them. read more

I've been taught that the customers that are in front of you are ALWAYS first priority and the phone ringing comes second... One of the associates was on the phone for 10 minutes with 3 guests waiting in front of him.. The phone conversation didn't seem to be going anywhere either! Answer the phone, tell them you are with a customer and ask if they can be placed on hold and deal with in person customers first. Not acceptable. read more

Would only trust this place for a oil change and I would still have to double check it after. Brought a Kia in because the brakes were squeaking. They called me and told me just the front brakes need to be changed. Quoted me 500 for brakes and rotors. Get the car back and it's still squeaking. Call joe to bring it back in they did a cleaning on it. He tells me if it squeaks again I need to replace the rear brakes. But when I first brought the car in the rear was fine all the sudden they need to be changed so what I have to pay another 500 to change that out. Nothing but low level mechanics that up charge and don't even fix the problem. My car is still squeaking. Why should I have to pay more money when you couldn't fix it the first time. I'll bring my car to a shop that actually knows how to fix things. read more

Can't believe firestone would let go of such a good manager. Looks like I'll be taking my vehicle to elite Automotive now since they fired an amazing manager for not ripping off customers. Happy Chris went to another auto shop and those of us who have went to him all these years can still take our cars to him. He was the trustworthy one, NOT firestone. read more

This place has a great team that works together. They are very professional. I have always taken my vehicles over the years to different Firestones around the country and each time I always had a wonderful experience. read more

Bing is awesome. Very fast- excellent communication- and very professional. Everyone here is fast and they are really good to their customers. Superior customer service. read more

Went here a few months ago in the summer for an AC repair quote, and was told it would cost $1800. And, the $1800 didn't include repairs for my rear AC blower fan. The cost was high but I figured it to be correct, but it was too high for me at the time. Since I have another car that I use daily, dealing with the heat for the last month of the summer was no big deal, My wife or I would just use it for short trips to the store if the other car was in use. Now that my wife has a new job, the car is in use more. After driving it for a while she told me that the horn was not working, and there were some other problems i should look at. Figuring the horn didn't work because of the fuse, I checked. The fuse was blown, this fuse is also the AC fuse. After changing this 20A fuse, the AC started working. read more

I took my Cadillac CTS in there and I have to tell you I had the best customer service from Chris and Jeremy!!!! They took absolutely the best care of my car they gave me a great deal explained the things that were wrong with my car I got it fixed ,I didn't have to wait too long outstanding customer service I'll be back. Moira k read more

Waffled back and forth between one and two stars. Felt maybe they only deserved two because they didn't actually break anything on my car, but went with one anyway because I felt they would have. These aren't mechanics; they're minimum wage guys who've been trained to do a repetitive task over and over. I took my car in for an alignment, and when I tried telling the service rep what was going on with my car, he stared at me blankly like he had no idea what I was talking about, then handed me a pre-printed questionnaire to fill out inquiring about the symptoms as to why I felt I needed an alignment. Okaaaay.... Then, when the guy was trying to input the info into the computer, despite my telling him literally no fewer than five times the make, model, and year of my car... he was searching under the wrong car brand! Not off to a good start, especially since he kept trying to upswell me on things I didn't want. Well, not-good start got worse when I got a call 30 minutes after dropping it off, saying they couldn't do an alignment on my car, because it was too new and they didn't have the proper specs for it. Mind you, I was in need of an alignment because I'd changed parts on my car from factory stock, so stock specs wouldn't have done them any good anyhow. They should have known this when I asked them if they could do alignment work to begin with. If you're the sort of person who has no problem getting their oil changed at Walmart or Jiffy Lube, because you prize cheapness over quality, attentive mechanics, then maybe you'll do alright here. If you're someone who wants to take your car to a shop with trained, knowledgeable mechanics who understand how to maintain a car properly, or are a person who values your time, avoid this place at all costs. read more

Im currently pleased with my overall service. My only problem lies with the fact that I didnt have my firestone card. So when i biked all the way to firestone at 6:10 pm. Waited about 15 minutes for the clerk to be available. I couldnt pay with my card because i didnt have it and some place was closed so he wouldnt be able to do it. I paid with another card after looking through my firestone card account for a credit card number with no avail. I went home, called the credit card company and they informed me that my account number is my credit card number. I think the workers should know that and be able to tell their customers about their own customer card. Im honestly so incredibly upset about such a minuscule thing. My car was taken care of in a timely manner and Terry was helpful. I just think he couldve told me such a simple detail. YOUR ACCOUNT NUMBER IS YOUR CREDIT CARD # SO JUST PULL UP YOUR STATEMENT TO PAY (if you dont have your card on you). read more

New location is nice, clean, friendly, and helpful. I called around to a few other places before deciding to go here. One of the reasons I chose this place was because when I called they not only went out of there way to help but I actually was on the phone with the General Manager (I had no idea at the time) who gave me a few different selections and information about them. Well the model I wanted they didn't have in stock but he then said being a new customer to Firestone I want you to get a good deal and so they where going to give me these really nice and crazy expensive tires for a bit more than the ones I wanted. I scheduled the appointment for that day. As I was getting ready to leave they called me back saying the actually located the tires I wanted and sent someone to go and get them. Which I was happy about but then I kinda wasn't because he made those other tires sound so good and at an extremely discount rate it was an amazing deal. (but still a little more than I wanted to spend) I said great and ended up with my original choice. I dropped my car off and they had it done pretty quickly. Great service and friendly, but of course they try to up-sell you. Here are the three reasons they didn't get a 5 star 1) I overpaid to have an alignment $90 is pretty fricking stiff but I wanted to just have the whole thing done at the same time so I paid. 2) I didn't like that they didn't have the one extra thing Nitrogen instead of air in my tires since I have low pros and the air goes quicker than Nitrogen does. 3) I noticed a few days later all of my tire caps went missing after the tire replacement. On a side note is this a scam from tire shops because the 3 times I have got tires they have always gone missing and then they try to sell me new ones. Other than that I would buy tires from them again. Not oil or anything else just tires! read more

My car needed to be aligned after I clipped a curb and Daniel was the friendliest helper ever he fixed me right up got my oil changed and tires aligned and balanced in no time... nothing better than quick friendly service. Great staff and good prices. read more

DO NOT GO HERE!!!! Went in for a routine oil change, left with my ABS light and battery light on! I went back inside and told them they messed something up because nothing was wrong with my car Before I came in my car was running fine and had no lights on. They tell me it's not there fault and will find out what's wrong and fix it but I have to pay for it to be fixed ! I said screw them and I'll take my business else where becAuse I refuse to give my money to people who are trying to scam me because I'm a woman. And now a day later from leaving them my car is completely broken down. DO NOT TRUST THESE PEOPLE!!! read more

I started coming here after the new manager, Bing, started. He took care of the problem with my car quickly and affordably. I've had a couple other unrelated issues with my vehicle and I've brought it back to Bing and his crew every time. They're communicative and offer great customer service! read more

If I could give 0 stars, I would. This Firestone location is HORRIBLE and destroyed our truck's infotainment screen, DID NOT take accountability for it and made US PAY for the repair! We have been taking our vehicles to Firestone for more than 35+ years and never did I imagine when we picked up our truck from getting a tire rotation and alignment that the infotainment screen would be destroyed beyond repair. We know for fact that there was no damage to it when we parked at the shop because the screen was used to help us back into our spot. As soon as we realized this, we contacted the shop and sent some pictures and emails out to Firestone. They eventually got back to us basically saying they have no way of knowing when it was destroyed and furthermore, they were doing work on the outside of the vehicle so there was no reason they would touch anything on the inside, including the screen. We knew this was a lie because the truck's radio station was on a station we would never put on, so therefore somebody changed it OR it got changed when someone destroyed the screen! We were visiting family in Nevada at the time and had to get the screen fixed before we drove across country back to Pennsylvania. We had to spend $1,050 on a new screen. We are FURIOUS! We know whoever at the shop is responsible knows what they did. You can't do that much damage and not know and the fact that they played it off like nothing happened and just gave us our truck back without saying a word is BEYOND HORRIBLE BUSINESS. We are appalled with how this was handled and hope this review helps others avoid going to Firestone all together but specifically this location!!! read more

Love this location. Always receive excellent, honest and quick customer service! Bing, the Store Manager is awesome, and always makes me feel welcomed and ensures I receive the service needed at a competitive price. read more