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    Firestone Complete Auto Care

    1.6 (42 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    34 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto regulator replacement

    Auto switch replacement

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Windshield wiper replacement

    Firestone Complete Auto Care Photos

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    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Lenny was excellent and so was Eric.

    Mentioned in 2 reviews

    Read more highlights

    Pep Boys

    Pep Boys

    2.1
    (23 reviews)

    Unfortunately, I didn't have the best experience at this PepBoys location. I first want to start…read moreoff by saying customer service is something that is very important to me as I work in a career where I am faced with a lot of great moments and challenging moments when showing customer care. With that, I'm very understanding and patient when things are out of other peoples control when you're asking for services. I had an appointment for 1 PM which I dropped off my car to get an inspection on what it appeared to be, my rotors and brake pads serviced. Will, who was the only one that I had a good experience with in regards of customer service informed me that it was going to take an hour in order for them to complete the inspection. That was totally understandable as it seemed like they were of course busy (for further contexts I went during a weekday because I knew on a weekend it was going to be jampacked. However, I also know that even during the weekday I do understand that there could have been a chance of there being a lot of customers) I waited about an hour and a half to two hours before I went to check on an update of my car (because now one called me for an update or anything) When I went inside, another employee informed me that my car was not inspected, and I noticed that it was sitting in the same spot where I parked it. I asked if there were any updates on an estimated time of inspection as it was two hours past my appointment. He then responded saying I don't really know as you can see we have a lot of people who cars that we are currently servicing. Again, I completely understand things get backed up, and there are certain things that are out of our control. However, when it comes to customer service, it's all about your response, your delivery/tone, and providing information that is feasible to the customer. I wish my experience was different and he could've communicated to me with updates about my car along the way before I waited two hours only for them to tell me they're unsure of when my car is going to be examined. I decided to retrieve my keys and go down the street to Firestone, where they were a lot of help and assisted me through, the process of getting my repairs. Again, I want to highlight when it comes to service and being in situations that are uncontrollable, how you respond and show care to the customer is important!

    Took my car into pep boys thinking that I had an alternator problem and planning on paying to have…read morean alternator changed. They called back in a couple hours and said it was only a battery terminal issue. At a time when you think auto repair places try to stick it to you they were honest and up front. Great experience

    Chloe's Auto Repair and Tire Shop

    Chloe's Auto Repair and Tire Shop

    3.1
    (21 reviews)

    EDIT: I took my car to Chloe's Auto Repair in Dallas, GA to have the air conditioning inspected and…read morerepaired. During my first visit, I was told they would perform a diagnostic and add dye/fluid to check for leaks. I was charged more than $700 for this service. Within a week, the air conditioning stopped working again, so I contacted the shop and was told this was "normal" and that I needed to bring the vehicle back so they could use a blue light to locate the leak. After returning my vehicle, I was informed that the condenser needed to be repaired and that my car would be taken to their Kennesaw location. Later that same day, I received a call from Chloe's Auto Repair informing me that my vehicle had been involved in an accident while being driven back from Kennesaw to Dallas by one of their employees. When I arrived at the shop, I immediately documented the damage with photos and informed the front desk staff that I would not be paying for the services at that time. They acknowledged my concerns and returned my keys. I also obtained a copy of the police report and the owner's contact information. I was told I would be contacted by the owner to obtain insurance information and discuss the incident further, but he never reached out. This is not the level of professionalism or care anyone expects from a repair shop that promotes itself as reliable and trustworthy. My vehicle was damaged while under their care and responsibility, and the shop was not proactive or transparent in addressing the situation. The following morning, after not hearing from anyone, I called and requested to speak with the owner, Jack. It took 2-3 phone calls before he finally provided the insurance information needed for the damage claim. During our conversation, he attempted to persuade me to allow his shop to complete the repairs and order the parts themselves, but I declined and requested to work directly through the insurance company. He initially stated he did not have the insurance information available and promised a return call. When he finally provided the information, I was told I would need to handle communication with the insurance company myself moving forward. He also requested payment for the AC repair bill before the accident-related repairs had even been completed. At no point did I feel there was genuine accountability, concern, or even a sincere apology for the situation. The response I received was simply, "accidents happen." Since then, I have spent over a month dealing with police reports, insurance coordination, collision repairs, and the significant stress, inconvenience, and lost time this situation has caused my family. Although the insurance company ultimately repaired the accident damage, the shop continues to contact me requesting payment for the services performed on the day of the accident. My car went to the shop with value and now has diminished value due to the accident. Based on my experience, I would not recommend this shop and hope they choose to resolve this matter fairly and professionally without further escalation.

    This place is definitely a ripoff. They charge higher prices. Then, the manufacturer in the parts…read moreshops. They claim their parts are high quality, but they are subpar and faulty. Steer clear of the smiling faces and good customer service because it changes once they are "done" with your vehicle.

    Firestone Complete Auto Care - autorepair - Updated June 2026

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