I came in feeling stressed because I unexpectedly needed tires and my budget was very tight. [[HIGHLIGHT]]From the moment I walked in, I was treated with kindness and respect.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The manager (Juwan) took the time to explain everything clearly, answered my questions honestly, and never made me feel embarrassed about my situation.[[ENDHIGHLIGHT]] It's rare to find customer service that combines professionalism with genuine compassion. [[HIGHLIGHT]]I left feeling like someone actually cared about helping me find a safe solution instead of just making a sale.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you for treating me with dignity during a stressful day.[[ENDHIGHLIGHT]] I'll definitely be back and will gladly recommend this location to others. "People may forget what you said. They may forget what you did. But they'll never forget how you made them feel." -unknown read more

I came here initially and had already checked out my tire. There was a nail in the tire. One of the representatives stab the wall with my tire and then attempted to sell me a new tire. My father witnessed it and we decided not to say anything. I came back a second time hoping to actually get a complementary patch on my tire. My tire only had 10,000 miles on it from a brand new 2023 Mercedes sprinter van very high-quality tires. He tried to say that my tire was from 2021 whether it was manufactured at that time or not the tire had plenty of tread left on it and held, it only been driven 10,000 miles And the representative. Try to do the same thing sell me a new tire. So if you think you're going to get a patched tire here they try and upsell you on a brand new tire for no reason and their scammers. read more

[[HIGHLIGHT]]When I came in the door there were a few people standing and waiting to be seen and getting their car taken care of.[[ENDHIGHLIGHT]] And you can see the workers as they are fixing customers cars and if they come upon any issues or problems they will let the manager know so they can let the customer know that it can be fixed. And the tires are a great value and they will let you know when it's time to come in and have them rotated and checked.. They really take care of you. read more

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[[HIGHLIGHT]]What is the purpose of an appointment when you have to check in and the people in line behind you are quoted the same completion time?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I arrived early for an 11:45 appointment and was quoted a time of 1:45![[ENDHIGHLIGHT]] [[HIGHLIGHT]]An appointment is a waste of my time.[[ENDHIGHLIGHT]] read more

Terrible. [[HIGHLIGHT]]Waited too long to be acknowledged and was ignored after an hour.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They don't care about the customer and don't seem like they want to be there.[[ENDHIGHLIGHT]] read more

Overall good experience. Sales reps very helpful and the install was quick and done well. I will definitely use them in the future.

This discount tire has been a very reliable and efficient help to me and my family for a good while now. Big shout out to Quinton who works at the front desk for helping not only with what I needed, but giving more valuable insight for my car. You guys are very respectful, patient and skilled at what you do. Your work shall increase, multiply and be blessed. Jesus is King! P.s. GIVE THAT MAN QUINTON A PROMOTION! read more

Discount Tires offers great prices for new tires but will ignore you when it comes time for a rotation or any warranty work. This store will prioritize walk-ins and new customers ahead of your appointment. I will definitely buy my next set of tires elsewhere, even if they cost more! read more

Quick, fast and dependable. They take VERY good care of our vehicles tires. I highly recommend.

Fast friendly and honest. If you make an appointment it really helps you plan your day. If you don't have an appointment they will let you know how long it will take. National chain that was started by a veteran and still veteran run. They hire honest people and they always tell you like it is. We have used discount tire all over the country and this location is a testimonial to the great customer service. read more

Before going to Hiram's Discount Tire, I read some reviews. There was a mixture of positive (praised the quality and speed of service) and negative (criticized the wait time) reviews. So when I went there to get a flat tire looked at/replaced, I went in with those reviews in mind. After waiting for maybe 5 minutes, I was quickly checked in by a salesperson. We went to my SUV and looked at my tire. Without hesitation, he told me that I will need to replace the tire. Luckily for me they had a similar tire in stock. I bought it and a warranty for it and all my tires. In the end, I didn't even have to wait the full hour for my new tire. read more

Giving them 1 star when it should be 0! I went in last week because of a leak in my rear tire. It was because of a crack in my wheel so I either needed a wheel replacement or 4 new wheels. [[HIGHLIGHT]]So I brought my car in last Friday and one of the sales guys helped me order a set of new wheels(rims) and he convinced me to order 2 new tires for the front wheels.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Fast forward a week later my wheels and tires have arrived so I schedule an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I get to my appointment and the "new" sales guys does a walk around my vehicle and states that one of my back tires is almost bald and I would not only need a new tire, but I will need a set of rear tires because he doesn't "recommend" that I just buy one new rear tire even thought the other rear tire was in the green at a 7![[ENDHIGHLIGHT]] I was already $1700 in the whole last Friday, but today you're adding 2 more tires and the price goes up to $2300! I will NEVER take my car or my wife car to ANY Discount Tire moving forward! I also will not recommend this place to anyone! read more

My wife and I have been coming here for over 8 years. We've always been treated fairly, the staff is competent and professional. Example: I bought a set of tires for my Ram 2500 megacab, Michelin Defenders, and they are so big and quality I paid over $1600. These guys do a great job of mount and balancing, they call you to follow up, and make sure you get your rotations done on time. Brent is the gent we usually deal with, he always goes the extra mile to make sure we are satisfied with our purchase, makes sure we get the best deal and match all competitors prices, and treats us like "gold-star" customers. I have no complaints, will always come here for our tires and maintenance, and highly recommend. read more

I was impressed. They seem like a good business. There were no appointment slots available online, so I decided to try my luck by walking in one Saturday morning. They were able to take me within two hours. They have a clean waiting area with WiFi and bottled water available. Everyone handled me courteously and professionally, including both desk workers and techs. My sole complaint is that they didn't call me when the car was finished; I was next door at the Arby's, and when I saw that my car had been sitting back in the parking lot for 20 minutes, I came back and asked them if it was finished, and it was; the key was still in the tech's envelope and the desk fellows just hadn't gotten to it yet. I intend to return to this place for my tire needs. I also forgot to mention they have the flags for each branch of the US military up. Good patriotic move. read more

I always get my tires from discount tires. Always professional and even tell me if something is wrong after seeing it when putting on tires. read more

I knew that I would have quite a wait because it was Friday afternoon. Well I was correct, I had a 2 hr wait. I didn't have time to make an appointment because I needed a tire ASAP. I was greeted upon entering. When it was my turn, my tires were checked and I was told that I would need a new tire. (Which I already knew but they're just doing their job) I stated that I had a coupon for a free balance and rotation but I was told to keep it. They did it on the house. The waiting area was spacious. No one likes being cramped, I was pleased with that. The restrooms were in decent condition but didn't have any paper towels to dry my hands with. Although the wait was long my experience wasn't bad due to the friendly staff. read more

They will quickly sell you tires and give you great service BUT when its time for you to have free rotations and balancing and scheduling your appointment they have a lot to be desired. The last 3 times I've serviced my vehicles I had to wait over an hours (as much as 2) All had appointments and they tell you you will be completed before an hour WRONG!! Today I asked for compensation as they were again not within an hour. They said they didn't compensate. Just apologize! Therefore if you want to waste an entire day these folks are waiting for your appointment. Lol. Good luck. read more

I had an appointment but when I arrived there was a long line of walk-ins in front of me and a full lobby of customers waiting for their cars. There should be a line for appointments and one for walk-in's to make it more efficient. When I finally got to the counter, the sales associate repeatedly tried to sell me expensive tires on an old and little used car. He asked me so many times that it was irritating. How many times do I have to say NO. Honestly!! Then he tried to sell me an additional tire that we didn't need (my husband had already checked the tread). I stressed to the sales guy that we did not want to spend any extra money on this car which is rarely used. The whole time this upselling is going on, we're wasting time which I already wasted waiting in the long line. Without asking me first, the salesman said "go ahead and sign over there". It was the credit card machine so I asked why am I paying now before the work is done?! He said to save time and I won't have to wait in line again to pay when it's done. The amount was significantly higher than the price of the tires quoted so I asked why. He added $15 per tire road hazard protection (and other fees) without asking AFTER I told him I wanted the cheapest tire and didn't want to spend money on this car. I told him to remove it. He tried to convince me to keep it. I said no. He said he couldn't take it off, it already went through. We had to wait for a manger to refund-another delay. Then they tell me they can't start on it for at least 45 minutes, maybe longer. I sit down and listen to others in the lobby who had appointments and have been there almost 3 hours. Then I overheard a young man (customer) at the counter deciding which all new fancy wheels and tires he should put on his car. When he decided after 20 minutes, the salesman told him the car would be done in 45 minutes! Excuse me! I can only assume, since he bought a whole new set of expensive wheels and tires, everyone else is pushed to the back of the line. There were many senior citizens who had been there hours but the almighty dollar wins!! That was the last straw. I found the manager and asked to cancel the transaction and left. I paid a few dollars more for tires at my local mechanic. Totally worth to avoid the disaster of this place!! I'm generally patient and don't like to write negative reviews but the whole experience was so bad start to finish.. read more

Awesome shop, great attention to detail, treated my car like it was one of their own. These guys work hard for their customers. I worked with William and Hunter, they know how to provide excellent customer service. read more

Discount Tire - Tires Near Me - Hiram, Georgia

Very competitive prices and great selection. Very professional staff also highly recommend calling for an appointment makes the process alot quicker read more

I have been there before, and I will never go anywhere else. I have a rented car that the tire looses air frequently. I decided to go in and have the tire fixed. They charged nothing to repair 2 tires. They are so polite and professional, a rare treat nowadays. I felt guilty not buying tires. Very happy read more

I have six cars that I maintain and I have been looking for a tire store. I thought that Discount tire was the place but after me having to change my own tire after a road hazard replacement, I am still looking. I guess I'll start shopping on the internet. read more

Discount Tire - Me changing my own tire at a tire store. - Tires Near Me - Hiram, Georgia

I dropped my car off at 1:00pm on 11/6/20 to have 2 screws removed from a tire and have it patched. I was supposed to get a text when it was ready. End of business day came and still no text. This morning at 9:20am on 11/7 I called to see what was going on. After going to check I'm told my car was ready within an hour of when I dropped it off. Not acceptable! I would not use again read more

Super friendly and willing to go the extra mile to help. There's not much price difference these days between shops so the difference is between the level of service after the sale. This crew has it down. While I don't want to be in a tire spot often, I will enjoy working with an honest store. read more

Discount Tire - Tires Near Me - Hiram, Georgia

They were awesome, accommodating, and very professional. Chad deserves a raise! I will definitely recommend this location to everyone!!!

This place is awesome and will make your customer service wonderful and have always had nothing but positive interaction. They treat the customers with respect and you feel valuable. read more

Discount Tire - Tires Near Me - Hiram, Georgia

Hakiem was very professional and clearly very good at his job. This is the only place that I will go for tires. I have never had a bad experience. I recommend making an appointment because they are very busy. It is good to see a business that is run with well trained, professional and polite staff. read more

I've been trying to call all day and can't get anyone to answer the phone. Wait time on hold is extremely too long! I am a long-time customer, at least for now. read more

Absolute WORST experience ever! Too many unneccessary trips. My first contact with them I was told they had the tire i needed only to drive 15+ miles to discover they DID NOT! So I have the tire ordered and to my susprise, it did not come in when it should have!!! Fast forward, tire comes in and I make an appointment to have this taken care of ONLY to be put on "first come first serve basis". So whats really the point in scheduling appointments if you aren't going to adhere to them! I will NEVER use this place again, not even for a bicycle tire LOL. And oh yeah, I am PAST my appointment time and STILL WAITING!!! read more

Made an appointment on Saturday at 1pm to have my tires rotated and balanced. I buy all of my tires from here. I got there a few minutes early, I checked in and they did their basic inspection on the tires. Told me they would have me out in less than an hour. I hung out for a bit and just shy of 45 minutes later my SUV was done and everything was good to go. They are insanely busy on Saturdays but with an appointment I was in and out with ease. read more

Discount Tire in Hiram is, without a doubt, the BEST tire place in GA! My tire was going flat due to a nail. Ricardo repaired it in less than 15 minutes! Walked in to store at 5:50, drove away at 6:04. Never had that kind of service before, anywhere! Outstanding Job! Would have paid double to get that done in such a short time, but he didn't charge me a dime! Oh yeh, should mention, they were factory tires which I didn't buy from Discount! They have earned my business forever. This place Rocks! Thanks again! read more

Friendly helpful staff, goes above and beyond to ensure customer satisfaction. Competitive prices and quality on tires.

I have to say we were really impressed with the customer service! We got a flat in a parking lot and had to roll the tire up hill to get there. They got us a new tire quickly and Juwan loaded it in his car, drove us back down the street to the vehicle, and changed it for us. He is a wonderful asset to your company!! read more

Free tire repair, free tire roataion. Freindly staff that greats you when you walk in This is why I buy all my tire from discount Tire P.s best prices on tires. read more

The wig and I had an awesome experience this afternoon at this particular Discount Tire and I wanted to recognize the young man that helped us. One of my wife's tires in on her vehicle kept losing air. I was thinking it was because of the cold but after it continued I figured it must have a leak. I called kind of late in the day and spoke with Timothy Calhoun and he said come on and from the time I called the tire was repaired in less than an hour. That's what I call service. Also he didn't charge us a dime. I've dealt with Discount Tire before and would consider myself loyal but this guarantees I will continue with them. Not sure if the employees get to see these reviews but I sure hope Timothy sees this one and whoever his superior is because this young man is a good one to have. read more

Got new tires here a couple years back and just returned for a new set. Jesse was so helpful every time I called. Dropped my car off on a Saturday and had new tires within 2 hours. Great customer service, great prices. My family and I will be sure to return. read more

I arrived at Discount Tires in Hiram Georgia on 3/20/21 at 2:30pm with a tire that was almost flat from a huge nail. The guy at the counter said, let me take a look. After looking at my tire I told him I would like to go ahead and replace all 4 tires, he said we are booked and have an additional 15 customers and that I would need to return on Monday. I asked him could they just replace or repair the one tire so that I could make it home. He refused and said that I would make it to Monday. Well, I didn't make it home or until Monday, my tire went flat and I was on the side of the road. Good customer service or someone who is caring would have spoken with their manager to assist that customer. Next time think of how you would have felt if that was your mother or daughter. That was heartless!! I will never return or refer anyone to Discount Tires. read more

I had an appointment for 4pm Friday, July 24. When I came in, the manager told me they didn't order the tires I needed so they upgraded me to better ones. I was happy, gave them my keys and headed out with a friend to run some errands. 2 hours later, I received NO call my car had been finished and by this time the store was closed. I drove to the store am to see if maybe someone was there still so I could pay and get my keys, but nobody was there. My car was parked outside though, UNLOCKED!!! It baffles me that nobody called but even more so they would leave my car in the parking lot over night UNLOCKED!! PLEASE DO NOT TRUST THIS PLACE WITH YOUR CAR!!! GO SOMEWHERE ELSE. read more

It is VERY poor customer service when there is a line out the he door and the help will stop serving the customer in front of them and answer the phone. Then stay one the phone instead of having the caller hold. People are standing inline to pay for their service. The person one the phone is not about to pay for anything. read more

I made an online appointment on Sunday. I entered my vehicle and chose the tires they recommended. The appointment was for Wednesday morning. I take off work and show up for my scheduled appointment Wednesday and they say they can't get the tires I ordered. They try to upsell another brand which they also do not have in store. If a company will not honor their online appointments they should not offer them. I will never shop at Discount Tire again. read more