Stay away from this place ! Said our car was all done except for one thing in back and would be…read moredone next day. Went by to check it bout they hadn't touched it at all.we have a show car 1968 dodge coronet.It was covered in dirt with scratches place was trashed.250.00 in deposited in parts he hadn't ordered. Never returned.

I was passing through Indianapolis and got a flat tire on my truck…read more I was not familiar with the area and stumbled across Tire Discounters. I was pulling a car hauler trailer and found it difficult to get in front of the building as it was very tight. I parked in the rear on the Menard's side of the building. I went inside and was instantly greeted by Gina. What a fantastic human being! I explained my situation to Gina and she went right to work to get me taken care of. Gina had me sign an invoice that said if only a repair such as a patch or plug needed to be done, it would only cost about $35. I was totally fine with that and signed the form. There were several employees in the shop area and there were only two vehicles in the shop that looked like they were wrapping up. After about an hour Gina told me she was going to check on the status of my truck. Gina returned and said it was only a bad valve stem and it shouldn't take too long. About another 30 minutes or so later, the manager came in to the lobby and asked me to follow him as there was a problem with my truck. As he showed me through the shop and out the back where my truck was, he told me an employee broke a light on my truck while lifting the truck with a jack. I had custom auxiliary back up lights mounted to the bottom of the rear bumper and during their work, an employee hit the light on the passenger side and broke the mounting bracket. The light itself was hanging by the wire harness. The Manager said If I gave him the info on bracket he would take care of it. I told him my greater concern was getting back on the road as it had been almost 2 hours to that point and I had another hour of drive time to get to my destination. The manager asked me what I was going to do about the light. I told him the light unplugs and I could just put it in the bed for now. The Manager reached under truck and pulled the entire wiring harness out from under my truck and unplugged the light, but by doing so he pulled the entire harness into the way of my trailer hitch. Now I have a damaged light, damaged harness, and I am seriously behind as several employees stood around the shop rather than helping to get my tire fixed. after 2 hours, my truck was done and I paid $39 and change. The manager was NOT rude and Gina was was awesome, but I really think this whole situation could have been handled much differently. I get this is business, but I've been a manager and am still a supervisor, and I would've done what I could to make better of a bad situation for the customer. 2 hours to replace a valve stem, breaking the light, man handling a wiring harness, then charging me for that service would not have been how I would've made sure the customer was taken care of. I get accidents happen, and I know there was no intent to cause damage, but it happened.

I had my brakes done here and the service was great! They also filled my tires with air free of…read morecharge when every single air pump in the area were broken and actually deflating my tires.

Fool me once...actually fool me three times…read more Last three times I have been to Best One on 62nd: 1. Key fab broken. No acknowledgment, just transfer of blame. Got down right nasty when questions were asked. 2. Drop car off for flat tire in the morning. No call on status. I had to initiate the call an hour before closing. Then when I arrive I'm told it only needed air. Next day tire pressure light on. I take it back in and after further investigation there was a nail still in the tire. 3. Catalytic converter was stolen as my car was on the lot over night. No "hey I'm sorry about that" or acknowledging that is a big deal. I was told it has happened multiple times in recent months. That didn't put me at ease either. The technician Keyshawn who works at this location has never been helpful and he comes across rude. His go to line is "we were about to call you." In the past year Ive never felt welcomed at this location by Keyshawn or felt that my car has been in good hands. I've been a loyal customer for 5 plus years; however the past year has been much different. I'm not sure what has changed but my trust has been lost in Best One.

This is my continuation from my last great experience at this location. I know the importance of…read moretires for your car. They are the only part of your car that touches the ground. Sometimes I am unsure when it comes to tire warranties but the tire warranty that came with my tires did exactly what they said it would do. It took care of my road hazard repair and it also covers rotation and balancing. I don't have an appointment but Jamal took care of me and provided EXCELLENT customer service. He even kept me informed while I was waiting and checked on me a few times. Other customers were also singing his praises back and forth which made me feel comfortable immediately. THANK YOU JAMAL & thank you Tire Discounters!!

Have been a Tire Discounters customer for a dozen plus years and a number of cars. Have had great…read moreservice with only a few hiccups over the years, but that is expected. Most of my work has been done at the Michigan Road store. THEN after very recently being circle jerked around by Brandon and Jerry at the Michigan Road location, I decided to look for a second but HONEST opinion. I read some yelp reviews and decided to drive 20 miles to the TD Noblesville location. Folks, these people are game changers! Spent a great deal of time with Jamie and Bobby, who are FANTASTIC. Not only do they have an unbelievable wealth of knowledge, and the patience to break their explanations in "bite sized pieces" for someone like me, they found a great resolution. Well worth driving 20 miles to these guys instead of 5 to the other!

I noticed one of my tires was losing pressure, so I scheduled an online appointment for 9 a.m. the…read morenext morning after the shop had already closed. Around 8 a.m., I received an email from the manager, Fermin, letting me know I could either drop my car off and pick it up later that day or reschedule--great communication that I really appreciated. When I arrived, CJ checked me in. She was very kind and informative, providing an estimate for the repair and explaining that she'd contact me if the tire couldn't be fixed. About two hours later, CJ called to let me know there was a screw lodged in the tire and it wasn't repairable. She gave me a very reasonable quote for a replacement, and by around 3 p.m., my car was ready for pickup. Fermin helped me check out quickly and efficiently. Both Fermin and CJ were empathetic, friendly, and had a great sense of humor. The service was done in a timely manner, and their communication throughout the process was excellent. The waiting area seemed also clean and comfortable. Highly recommend!

What a great experience and huge help. great staff, helpful in my time of need. not enough words to…read moreexpress my gratitud!!

While getting gas I noticed something dragging under the car and upon closer inspection found that…read morescrews were missing. Hoping to find some screws to put in, I went to Autozone. Since they were not sure what type of screw I needed, I was told to try Jiffy Lube, since they had all the screws and fasteners that would be needed and it shouldn't be a big expense. Since I do not live in the area, I looked up the closest Jiffy Lube and so I went. Luckily it wasn't busy at the time. I explained my problem. The guys were nice and friendly and of course offered to sell me an oil change and all that. I mean, that is their job. I declined though and they had my car fixed up in no time and I was on the road again. Thanks guys.

If your planning in getting an oil change and spending 2+hrs in line (with no line) this is the…read morespot. Horrible customers service, shop looks like it hasn't been cleaned in months.

Repair tire leak Didn't know about their policy of not…read morecharging for the repair. What a surprise. Friendly counter and service people.

Always excellent service here and the best prices on tires…read more I have purchased tires here several times over the years, and service has always been helpful and friendly. Also I have had flat tires repaired a few times, with no charge for the repair. Today I came in for a repair estimate for replacing the tire wear indicators on all four tires on my vehicle. The dealership charges over $1,000 for replacement and Discount Tire quote was $269.00. They accept walk ins but also you can make an appointment. Convenient location just off US 31.

Got me in first thing in the morning for a NYE brake light replacement! This team is always fast,…read morekind, and does a great job every time. Always go here for my 2019 Kia Sorento.

No problem with my oil change, but whatever you do, don't order tires. I ordered two tires on a…read moreThursday, and nobody kept in touch with about when they arrive. Was told would be in next day. Never happened. Had to wait till Monday for my tires. I've never heard of waiting 4 days to have tires installed. My patience were very short by Monday. Won't do that again

Tires installed as promised at a good price! Call and talk to Tony! They installed new tires on my…read moreutility trailer where other tire dealers would not unless I too the wheels off myself. The staff was kind and courteous.

Consumer Beware - Faulty Parts, Misleading Warranty, Zero Accountability…read more I am beyond frustrated with Tire Central and feel obligated to warn other consumers. I purchased struts from this shop roughly two years ago. They failed within a year. Getting the warranty honored was a battle--I had to fight relentlessly just to get them to acknowledge the failure. For six months, I complained about noise and defects before they finally "acquiesced" and replaced them under warranty. Now here we are less than a year later, and the replacement struts have failed again. This time, the shop flatly refuses to replace them, claiming they "only warranty one replacement." Think about that: You buy a defective product it fails they replace it that replacement fails you're on your own. That policy tells you everything you need to know about the quality of the parts they use. If they had to stand behind them beyond one replacement, it would clearly cost them too much. That's not customer service--that's a bait-and-switch business model that shifts the risk onto the customer. To make matters worse, after discussing this the day before, I was told to come in and that the job would take three hours. I took the morning off work, rearranged my schedule, showed up--only to be told then that they would not honor the warranty. Apparently this decision was "written on the log by the phone." So why wasn't I told before I wasted my time? Tony, the owner, will not return my calls. Instead, the staff hides behind "policy" and shuts down any real discussion. I've spent thousands of dollars with this company over the years. Loyalty clearly means nothing here. There are better repair shops, better prices, and far better warranties elsewhere. Learn from my mistake. I am now pursuing this matter in small claims court. Consumer beware--stay away from this repair store. And by the way the fact that they have a huge Goodyear sign on the building they accept Goodyear credit cards they are not a Goodyear store. I have found Goodyear stores to be much more reasonable and customer-centric. This is just all about profit..... Screw the customer.