Went there to fix my brakes. They did it in a timely manner and the price was reasonable. They were upfront with me about the the other repairs my car needed. I'd go back for future repairs. read more

never wrote a review but the fact they just toss your expensive wheels 1-2 feet onto the ground with no care made me write this review! one of the most disrespectful and rude customer service I have ever experienced at a auto shop.. if you care for your car; please don't go here!!!!!! read more

Had a nail in my tire said they would work me in in about 45 minutes. Came back 1 hour latter and they said car will boot be ready till closing. Took my keys and left. Was going to buy 4 tires for my Jeep next week, now going somewhere else where they care to help you... read more

I have to agree with all the previous reviewers on the quality of customer service received at Firestone...they really are nice to work with. In fact these reviews persuaded me to go here for a simple tire change. Unfortunately the price is just too high to ever return. The simple tire change that I went in for, which included the removal of my winter tires and installation/balance of my everyday tires was a whopping $160! I believe that is highly over priced. If you are interested in receiving that high quality customer service at a price higher than it should be...go here. In the meantime, I'm going to search for balanced alternative. read more

This is the best auto and tire shop we have had the pleasure to work with. We purchased tires at the Redmond store and this one has stood behind the products the company sells 110%. They have been honest and kept their word each time we have used them on our vehicles. They make recommendations without pushing you to fix it now so they can make money. No high pressure and uncomfortable situations. As a female they have always treated me respectfully. read more

Firestone Complete Auto Care - Tires Near Me - Issaquah, Washington

See all

don't ever go here. they rotated my tires and neglected to torque the lugnuts, so 3 weeks later one of my wheels nearly came off on the freeway. any by the way their tires suck too. I have the dueler avenzas on their. they do last a long time, but about half way through their wear they lose all grip, particularly on wet. go get yourself a set of michelins. read more

I scheduled an appointment several days in advance to have four tires on rims swapped out with the current tires. I'm late getting my winter tires off, and wanted to get the originals back on. I arrived, checked in, and was told it would be 45 minutes. I knew it was a 15-minute job, but they were busy, so I waited. After 45 minutes I began asking, but nobody knew when it would be done. Finally after an hour and a half, one of the workers came up to me and asked if I had the lug nuts for the tires. I was an idiot, and forgot the lug nuts, so that's on me. I have no fathomable idea why it took an hour and a half for them to ask me that. to make matters worse, the employee who finally asked me, was not wearing a mask, and did and still 10 minutes later while I type this, it's still not wearing a mask. meanwhile, while I waited inside on a socially distance seat, I heard customer after customer come in to complain about service, prices, or anything else. The person at the front had no idea how to deal with them, and was just a jerk to everyone, often making offhand remarks about them after they stormed out the front door. Don't go here. read more

I had an appointment for change oil in Firestone. I waited for an hour sitting there but no one was doing anything to my car. I finally asked the person at the front desk. He was so rude, no apologies from him. Needless to say I left and didn't get the oil change. Just wasted an hour sitting at Firestone for nothing. If I can rate them negative ratings I would. I would never go back to Firestone!!! read more

I didn't have any tire work done, but they helped me out when I was in a jam. Yes! They will get my business! My daughter went out on a bike ride with our church. We discovered during said bike ride, that the bike was TOO small. So I decide we would take this to the local kids consignment around the corner from here. When my husband takes the bike out of the trunk I see that that the tires are caked with mud! I know you're asking, what does this have to do with tires, or firestone. Well, my husband and I drive over here, and asked them where we could find a hose to rinse off the bike. The kind gentleman stopped working on the car, took me over to the corner and said here use this one!! After 5 mins all the mud was gone. I asked them how much did they want for using their water hose; they said nothing. These guys KNOW customer service! If they would treat me like that, a non paying customer, imagine how they would treat you! read more

Don't bother trying to schedule your appointment online. I followed all of the steps outlined on the website and received a confirmation email that included a confirmation number. The email said that if the appointment time became unavailable that Firestone would contact me to reschedule. When I showed up for my appointment the employee said they had no record of my appointment and no availability to perform a basic oil change for four to five days. When I mentioned that I scheduled online over a week ago and had a confirmation number, he said that the online system doesn't work. If they know the system does not work, why are they still using it? What a waste of time! I will be having my car serviced elsewhere. I hope this review saves others some time. read more

I can't recommend this place. They did what I asked and balanced the tires well, on the other hand they weren't careful with my wheels, didn't respect my time, and suggested some reasonable repairs but also some that were unnecessary. I set an appointment to have my truck's tires balanced and rotated and get a general inspection. I arrived on time. They weren't particularly busy at 10am on a Wednesday. They said it would take about 2 hours. I thought that was a bit excessive, but I had time, so I went and did a few errands and came back. At about the two and a half hour mark I was getting frustrated and asked what was taking so long. Inspection was still being completed. After 3 hours I got my truck back. Even though I asked them to be careful with my wheels and try and balance on the inside, they weren't able to do that for one wheel and ended up marring the paint (see photo). read more

Firestone Complete Auto Care - Damaged paint on wheels - Tires Near Me - Issaquah, Washington

They overcharged me because my car has coilovers on them and they said it takes them extra time to do alignment. It is unreasonable when the camber arms, control arms and such are all stock and just a coilover would take them extra time for doing an alignment. It cost me over $160 to do one alignment, and where as their lifetime alignment is $199, which they said my car won't qualify for because it has aftermarket suspension on it. If I want to spend this kind of money on an alignment, I would rather pay a little extra and go to Tru-line in Bellevue to have it professionally done. read more

Took in my car to get fixed 4 days ago. I received a call 2 days later about my fuel pump being the issue for my car not running. Hours later they called again to tell me that they ordered the wrong part. Once they had ordered the correct part, I was informed that the price is doubled. So now I am furious, I agreed to get the part fixed and the very next day I received another call. I was told that the Camshaft sensor was the issue, not the fuel pump. Mistakes after mistakes I finally get that call to pick up my car. Once I arrived to my car, I see this broken.. Complained to the manager and he denied any responsibility of the damage. Then he had the nerve to offer a discount to fix it.. Yeah.. I'll definitely pay something you broke. Right. Smh. Never coming back again. read more

Firestone Complete Auto Care - Tires Near Me - Issaquah, Washington

Excellent service. They were upfront and honest about work that needed to be done on my truck. When I went to pickup my truck, Calvin helped. Dude was seriously awesome. We had a great little conversation full of laughter as he handled my transaction. Made the whole ordeal one that was far less painful than it could have been. read more

Office staff is not friendly or reliant to help with simple issues/ questions. When I called was put on hold and then hung up on 3 times. Came in to resolve the issue only to have to deal with another set of challenges to get a very simple issue resolved. Wouldnt come back here if you paid me. read more

I needed urgent car work done on a busy Sunday in July. The horrible thing about Sunday's is that a lot of auto shops are not open and you can imagine that doesn't jive well with urgent situations. I called around to as many open shops as I could within Seattle and then to distant cities until I happened upon this location in Issaquah. The staff were very professional and friendly. I explained my situation to them and they were honest from the get go in letting me know that they could get to my car that day which meant an inspection and would update me as to the progress at the end of the day. They delivered on all of it which I appreciated especially given it was Sunday and I was competing with soo many others who needed auto service. They were willing to sign for my car when the AAA tow service arrived as I could not be there in person. They answered all my questions with great detail and I never felt like I was getting the run around. I ended up needing a pretty labor intensive repair which was done in a timely manner. If I ever needed auto work again in the area I would definitely look to this Issaquah Firestone first and would recommend others to this place as well. read more

Great experience with Firestone getting my vehicle back on the road after a bad roadside assistance experience from a different service provider. I had a flat and found my spare was also flat... :-( I let "James" know that this really messed up our family plans for the day... He said he would see what he could do... and I had a call and a repaired vehicle in less than three hours. Day saved for our family outing and very little $$ to get the spare fixed. Thank you!! read more

I cannot believe there is not an option for zero stars. I cannot make up the absurdity that I went through today, I have never in my lifetime dealt with such a low amount of Performance on multiple levels. First, we called yesterday and spoke with someone who validated the size and make of the tire we wanted.... their own personal Firestone brand..all terrain, super expensive, etc. We set up an appointment for today at 11:00, taking the day off to get our new tires since one was flattened and it was time to replace them after being stuck on our Cougar Mountain property for a week. I show up...and the gentleman behind the counter who was just apologizing to another customer before me for a mishap, could not find our appointment in the computer. Luckily as fate would be, I looked at his desk and pointed out the notes that the person took about our car, name, price, and appointment time. His response "it didn't make it into the computer". After looking though his computer and putting 3 phone calls on hold with a greeting of "with a customer, please hold"...seriously no "Thank you for calling Firestone, my name is xxx , can you please hold" he told me the following: 1) The tire we were guaranteed isn't even made in our size of need (20"). Mind you. This is their own brand. 2) You're not scheduled so we cannot service you, even though I pointed out the hand written note on the desk. 3) We have NO tires in your size (a very common 20" size) in stock...therefore we cannot help you. There was a brief apology followed by annoyance as there were customers calling and lining up. 4) NO offer of fixing this at all So they: 1) Validated the type and size of tire, make model of the vehicle 2) took our appointment and said to drop the vehicle off 3) failed to put us on the schedule, but rolled with it old school with the note pad I found 4) dont have anything in stock for a typical size tire 5) dont know how to service customers at all or appreciate peoples difficulties when they're in a pinch without a tire that can get them back and forth 6) Have no service to offer When I asked the gentleman who took the appointment, he said it was the Shop Manager. I kid you not. Wow. Thanks for nothing Firestone.... thanks for failing at pretty much everything. read more

Sam saves the day!!!! Got a flat on a Sunday heading home across the state and Sam squeezed us in, went the extra mile trying to patch the tire ultimately needing to replace it to get us home safely tonight! He was nice enough to let us bring our dog Charlie inside with us, and while he was the last guy on staff and had to stay late Sam got the job done and made us feel comfortable during our stay! Thank you Sam!! read more

Had my car fixed there and they gave me a day to pick it up, I arrived and then they told me the part doesn't come in till Friday, I was there on thursday the original day they told me. It was fixed on friday but my son worked so I got there Saturday morning. My car had been opened at the shop and many of the items were stolen out of my car by someone who works there. My dash cam, all my papers from my glove compartment were taken, registration, Insurance cards, and other important items you need to have a car on the road. When I told the manager, she said it was my fault because I came on Saturday instead of friday. I asked her if they locked the cars up at night and she said yes, so I asked her how the items were stolen if my car was locked up and she had the set of keys, She just said I guess you will just have to take it up with corporate' than. My battery was dead which lead me to believe that the thief used the over head light in the car to remove the things at night. This is really a dishonest way to Run a business. read more

The Issaquah firestone is under new management, with a new philosophy of trying to get as much money out of you as possible. It's a shame, because we have been taking our 3 cars there for years under the old management (Chris) who was very trustworthy and didn't try to oversell or screw you. Our old Prius had a check engine light on so we took it in to see what the problem was. (The last time this happened to we took to the Toyota dealer, who plugged in a small computer, told us the code and explanation and charged us $10). Firestone said it was the SPark plugs and quoted us $240 to replace. Seemed steep so rang another local garage and they quoted $140 (ouch). Went to pick the car up and the manager at Firestone said it would cost me $117 to get my car keys!! I couldn't believe it. He said that it was because my wife asked for a "diagnostic" instead of a "code". This misses the point entirely - when I go to a garage I want to trust they want to help me as a customer - not screw me as much as possible because I don't use their version of the right terminology. Stay away from this place - find a friendly local garage that you can trust... read more

I must say I'm shocked at the other reviews. I've been to this Firestone multiple times. I've had low tire pressure, nails in my tires and even pooped a tire on the 90!- and they were awesome! They have always been very friendly, very helpful and very fair. I have been extremely satisfied with their service. Highly recommend! read more

Would prefer to give zero stars but that doesn't seem to be an option. No matter which day of the week it is, trying to get a simple flat tire fixed is a complete joke. I'm sorry but we've spent nearly 2K over the past year on 2 sets of tires at this store but having to wait 2-3 days is an absolute joke to do a 30 minute job. We're finished with company and all I can say is thank goodness for Les Schwab read more

If I could give this place negative stars I would! We dropped off our car with a semi flat tire on Sunday as they had said on the phone that they would be able to patch that day. We later received a call from the dealership that they could not patch the tires as the back two had such bad tread they were no longer street legal. This gave me pause but I gave them the benefit of the doubt and asked for a quote to replace the tires. The number was staggeringly large considering I had purchased tires for much less in the past. I asked them to fill the tire with air and I would take it elsewhere to have the tires replaced (quoted at half their cost right up the street). We then let them know we would be in the next day during business hours to get the keys and pick up the car. We went to the store the next day 2 hours before closing time and the front desk informed us that they had locked the keys in the car. We have only 1 set of keys for this vehicle so they had just locked our only set! When we asked what we could do they offered to try and open the car. How did they do that? A COAT HANGER that they jammed in the door and then could not even get to unlock. At this point they shrugged their shoulders and walked back in the office. We had to use our personal AAA account which is for emergencies only to come and unlock the car. As the AAA truck was leaving they offered to pay for the unlock and we said we would call the manager Chris Stephens in the morning to arrange. We called this morning and Mr.Stephens renege on his employees offer and would not pay the unlock charge. He called my husband a liar and said that he was going to trust his front desk over us that we had asked them to lock the keys in the car. There is NO WAY we would have asked that as we ONLY HAVE ONE SET OF KEYS!! I have a formal complaint pending with Firestone corporate but DO NOT GO TO THIS STORE!! They are completely unprofessional, rude, and cannot be trusted. read more

Swung in on my drive across the pass. Got me right in and were great. No charge quick check and made it home safe and sound.

I had a 4pm tire change scheduled with an oil change. They cancelled my appointment because they didn't have my tires in stock. I have two stars because the manager felt bad, but really they couldn't even do my oil change. 5/5 times I've been to firestone I've been f'd over. Lesson learned stop giving companies chances, they never gave a sh!t in the first place ¯\_(ツ)_/¯ read more

Great service ! Most of them are very polite on phone and in person. I am saying most of them because one time a female from Firestone kept me on hold for half hour and then cut the call without informing me . I had called them to book an appointment. They are flexible as per your schedule and do accommodate any changes easily. We get these coupons from Firestone in mail which are very useful. They tell you what's going on with your vehicle frankly and are don't sugar coat it. I will surely recommend it to anyone for their cars ! read more

A young man named Daniel helped me. So kind so mannerly. As long as he's there you have a loyal customer.

The rims on my tires are desperately needing to be replaced, and causing flats on my tires. I live alone in the country seven miles from town and dependent on my car. I had another flat and Sean was amazing!! I cannot say enough for his help and concern. I did not have an appointment, but he instantly discovered the problem and replaced my tire under warranty and helped seal my tire better, until I could get new rims. Firestone has always been friendly and completely fair with their prices and highly recommend them. Sean went beyond customer service and so grateful to him, for all his help. Thank you Sean!!! read more

Really depends why you are there. Did such a great job repairing a flat for low $ that I brought it in a few weeks later for new tires and felt was way over charged. Then due to severe puncture I went to a competitor and got same tire cheaper and installed for No charge... mixed bag at this Firestone location read more

Such a rip-off - they are so overprices. One of my friends insists on bringing her vehichle here and every time pays double the going rate and she thanks them - I found them to be rude and condescending. I would NEVER bring any vehichle of mine here! read more

On Saturday around 10AM, Called in to see if I needed an appointment to fix a flat tire and have it placed on the car. They were booked for the day, and didn't have any appointments till next week, but said if I dropped the car off and left it there for a few hours, they would fit us in. Dropped the car off around 12 noon. It took all day to get the flat fixed and tire mounted. I called around 4:PM to check on the status, not ready and they said they would call be when it was ready for pick up. 6:15PM -Still haven't heard from Firestone. Decided to return to firestone since they close at 7PM. got there about 6:40PM and the car was parked and ready for pick up. It cost over 37.00 to get the tire fixed and mounted. WOW...prices have gone up! Overall we were satisfied with the Service, but it would have been better if I would received a call from them. I wonder how long the car was parked and ready. read more

Manager tried to sneak in all the warranties, extras, etc. When we realized this and brought it to their attention, they gave us attitude. We asked (on a 9 am appt) if it could be done earlier than noon, an associate who wasn't even helping us said not today from across the room...very rude and sassy. When we spoke on the phone to make an appt they told me an hour at most. Also the associate who does the billing had no problem screaming at an associate in front of everyone in the waiting room. Totally unprofessional. Terrible customer service and overpriced. Do NOT recommend. We will not be back. read more

What's the point of having "appts" when you don't/can't honor them. Brought my truck in for an oil change and tire inspection. Well they were super busy and could not get my truck done that same day so I scheduled an "appt" for 9 am 4 days later and here I am 2 1/2 hours later still waiting for my truck, which when I left the lot w/my wife at about 9:45, my truck was still in the parking lot. So much for a 9am "app Edit: so they made up for it by giving me everything for free! So there's that. read more

If you need tires / a flat fixed, do yourself a favor and go to Firestone Tire one Gilman. The staff is nice and honest and the prices are fair. They did a great job fixing my tire on a rainy Sunday afternoon. Oh wait, I didn't mention that, yes, they're open on Sunday's! I will be telling all of my friends to go to Firestone for their tire needs. read more

I went to firestone to buy and install a new set of snow tires on my suv. When I drove off the car felt unbalanced. I had a regular service appointment later that week with my auto dealer so I had them check the alignment. It seems that Firestone used the wrong lug nuts when they installed the tires and they were all loosening. It bent the new rims, not to mention the wheels could have fallen off. I had to buy new rims and have the dealer replace the lug nuts, sensors, etc. I had to pay over $3000 due to their error. When I discussed it with the manager he reimbursed me $1000 begrudgingly. I wrote to corporate to get the rest of the money but never got a response. Avoid this chain if you can. Not interested in customer satisfaction or safety. read more

Came in cause the sidewall on my 70k mile warranty affinity touring tire bulged. The store manager Mason would not give me a replacement and the prorated cost was virtually the same cost of a new tire with every additional fee he tacked on. How come I have to pay for the recycling fee for a tire the store agrees was due to manufacturer defect? Pay $17.99 to balance the new tire? Or pay for a new stem/labor? I also paid $200 for lifetime alignments and the last time I was in, Devin said the tech who inspected my tires and replaced my brakes said an alignment wasn't necessary. Failed to note my account. Waist of money and also voids my tire warranty. GO TO LES SCHWAB...worth the drive and I've always been treated right there....even if the tires on my car were not from there or were OEM. Once you are a customer there they take care of you and obviously appreciate your business. DO NOT GO TO THIS FIRESTONE!!!!!! read more

Been here twice now and the employees have been incredibly friendly. They've been accommodating of schedules and don't force fixes of items they find, but still document them for you to take to go. The parking area can be hectic; are you supposed to double park? Also the website appointment system that is company wide, apparently doesn't correspond to actual availability locally. That said, they called protectively and worked me in to a packed schedule. The second time I just called directly for an appointment, no problem. read more

I had a wheel alignment done yesterday. They were professional, did it within the time stated, and there was a place to wait inside, within Covid restrictions, when it began to pour rain. Calvin is polite, informative, and it was a very good experience. read more

Dishonest business practices. Took advantage of my son's lack of car knowledge and charged him $170 for a flat repair. When I called the manager, Calvin, to complain he said, "He authorized us to do the check engine light diagnostic therefore we will not reverse the charge." The check engine light, P0500 code, will always come on when the spare tire is installed on a Subaru since there is no speed sensor in the spare tire donut. Any SAE technician knows this. The Subaru dealer also confirmed that they should not have charged to do a diagnostics for a flat repair. I flat repair should be between $20-25. read more