Watch your wallet here. They charged me over a thousand bucks for a rear brake job. They charge just as much as a deal ship but install cheap aftermarket parts. They are good for tires... And tires only..... For anything else please save your money and go elsewhere. read more

I would have to say I was pretty impressed with this place. To begin, the staff member I spoke to was incredibly friendly and told me straight up it wouldn't take long for an oil change. I was in and out within about 35 minutes and the price wasn't too incredibly expensive. I wished it had costed a bit less for an oil change but last time I got an oil change somewhere else they completely gauged the price on me!!! I get skeptical as I know nothing about cars but I feel this place is the real deal and I'll definitely go back again. read more

This was the worst car repair experience I have every had after 20+ years of driving. Brought car in for tires and alignment. Tires were supposed to go on the front (written on the work order) but they put them on the back. As far as the alignment goes their printer was broken so I didn't get a printout of what they adjusted but when I left the car pulled like crazy so it was clear they didnt do their job. I called them and the told me to bring it back in. I dropped it off on a Sunday at end of day and they called me at 9am they next morning to sell me two more tires but they didn't tell me they only did 1/3 of the alignment (toe) but skipped the camber and caster which is needed when you replace suspension components. This time the printer at least worked but when I picked up the car at 7pm they give me print out that showed the camber/caster was the same before out of spec value before and after so the sheet made it clear they didnt attempt to do the work but no one in the store could explain why. I called manager the next day to find out why they didnt do the work and tell me if they were planning on doing the work of offering me a refund. He said the alignment was non-refundable and didn't like my comment that they I should get a refund because they didnt actually do the work. Eventually I was told I could get a refund but he couldn't do it over the phone. When he said that I said I would go there now, he couldn't do it because he was leaving and I guess he couldnt okay someone else to give the refund. Instead he wants me to take off from work in a few days when he happens to be working again . I think this is first review I ever posted online., that is how bad the service is. read more

Awesome service from Moe(Mohammad). I was gonna order tyres from Tirerack.com for my M3, and asked him if I can ship it to his address. He told me that he can probably beat their offer and asked me to come by next day. I went in and he did give me a terrific deal. So then, they tore the tires while fixing it the next day and he offered me free oil service for inconvenience. He got new tires on their expense.That was very much appreciated.He dropped and picked me up from my Apt.I think he is the most friendliest amongst the employees and peeps, I would highly recommend to ask for him first. I have a lifetime wheel alignment deal which I bought because of their reputed customer service. Overall, it was a very pleasant experience. read more

I would just like to say, that if you need tires or any type of auto service. Go see MOE, at Firestone. Excellent customer service, and more knowledgeable about tires than any other tech that I spoke with. And believe me, the list was long. He made a very difficult decision, super easy -- once I was explained the pros and cons. I am very happy and pleased that I went to Firestone and had my 4 tires installed by some of the BEST(if not THE BEST) mechanics. As a mom of three, who drives around everyday with precious cargo -- I want to say "THANK YOU VERY MUCH". The price was right, but more importantly Moe's concern for my family was more than I could ask. read more

This place has really great customer service. When they say an oil change will only take an hour it really does only take an hour. I did have an issue after an oil change, and Mack, the store manager, took care of everything. He was very nice and very helpful. read more

Over charged me and took over 4 hours to change brakes and rotors. Brakes started squeaking less than a month later. Brought it back with an appointment made me sit here for 30 minutes and they still haven't taken my car in..I asked what the delay is and they said they will be looking at it in a few minutes..yeah he told me that 30 minutes ago read more

On one occasion they put my tire pressure monitoring sensors on the wrong sides of the car so that the left tire pressure shows up on the dash gauge as being the right, and the right tire shows up as being on the left. On another occasion they couldn't mount tires on my extra wide custom rims and wasted several days in determining that they coudln't do it. Upon bringing my rims and tires to a competent shop (Professional Sound and Security, I recommend them) for mounting, we discovered Firestone had chipped the paint off of my expensive rims and tried to cover it up with cheap black paint! When I called to ask them about it they said "we told you we scratched it up a bit". IF YOU CARE ABOUT YOUR VEHICLE STAY AWAY. read more

When everything goes smoothly, people always give the store perfect reviews. One can only learn whether the store is actually good or not, based on its reaction when things break up. I have been having oil change and minor fixes with the store for more than two years. This time, because of fix failure, I experienced how they actually treat customers. As usual, I dropped off my car in the morning for oil change and some minor fixes. After they gave my car back, one signal on the panel was on, which indicating something they did was not appropriate. After some simple check, instead of performing more thorough check or trying to resolve the issue, they just spent time arguing it wasn't their fault. Though later on we ourselves (not with them) identified the minor issue and fixed it, the way the firestone staff treating me are not satisfying and irritating. With this experience, I decided to give them one star and wouldn't go to the store again. read more

First time I went in (flat repair), they fixed the flat and said they did their free inspection. Yowzers! They found windshield wiper fluid in the radiator and upsold me a $99 flush. Once I got it back from them, it was overheating, so I took it back and they fixed whatever they messed up. When I got the care home I realized that I had never put anything in the radiator or the windshield wiper fluid since I bought the car! Later, in an emergency, I took a flat in to get repaired, then thought, why not an oil change - how could they screw that up? They did the oil change, but they broke the lug on the flat and I had to take it to the dealer to get it off (refilling the tire every 10 miles), then the dealer said that the new oil filter I had on there was leaking, and the oil drain plug was stripped out. Even if my car breaks down in front of this place, I will tow it with my teeth to somehere that isn't overloaded with incompetence. read more

Really? Found an online coupon for $59 synthetic oil change so I booked an appointment. When I got into the store they wanted to charge me an additional $70 for more than 5 quarts of oil and a different filter. So that $59 oil change was $130! Went to dealer and got it done w their coupon for $80. Typically bait and switch. MISS Epic auto care! read more

I was vacationing with my family from Boston over 2018 Labor Day weekend when I had serious power steering issues with my BMW. I came in on Monday (holiday) morning, knowing all BMW dealership service and parts department was close hoping for a miracle since I had to get back home as my kids start school on Tues. Led by Mack (store manager) and Matt (lead technician) and the rest of the team spent all day till closing trying to piecemeal using various ideas to stop the leak without having proper BMW parts for the repair. They could of quit but they went above and beyond the requirements of their responsibilities to try to repair the leak. Unfortunately, it did not work but truly appreciated their efforts. The following day (Tues) Mack searched high and low calling BMW dealerships for the part. He was finally able to locate it and by mid-afternoon Matt (magician) was able to repair the leak. My family truly appreciated their effort and my kids only missed one day of school. Repairing the car is great as that is their job, but what made this Firestone exceptional is their dedication and never die attitude I saw first hand on Monday. They are family. So, next time you have any car issues highly recommend going to this Firestone as take it from me (NY/NJ vs Boston rivalries) Mack and his team did not abandon my family. We cannot thank Mack and his team enough read more

I've been coming here for years and trust them to do only what's necessary. When I drop off my car, they always call with updates and deliver by the quoted time. Like other reviewers commented, they try to give the best price by applying current promos. Definitely invest in Firestone's road hazard protection when you buy new tires - it's so worth it, as is the lifetime alignment service, especially in potholed urban driving. Service managers Ronnie and Mo, always courteous and professional, take their time to explain all the work they recommend until my questions are satisfied. Sometimes I wonder if I'm missing something by not bringing my car to the dealer, but when I get my car back, I'm sure the only thing I'm missing is the hard sell and jacked up prices. read more

Great experience here! I took my car in with a flat tire, they didn't have it in stock, had to order it and still was able to return the car to me in a half day! Mohammed Alyazji, the service manager there couldn't have been more helpful :) read more

I made an appointment and after an hour, my car still wasn't inside so I took my keys and left. The next day, Rodney (who is so wonderful!) called and offered to give me a discount and promised I'd be seen in a much timelier manner. They changed my oil, put on a new tire and changed my wiper blades in 45 minutes or less! They definitely did everything in their power to make it up and I am extremely pleased with their service. read more

Went here yesterday to have my tires aligned and an excellent job was done.Thank you.

they're the worst, 1st they're are expansive, and they can't figure out what's wrong with the vehicle. I went to them about a noise i hear, they told me it's a combination of the tires (which i actually do need though) and something else ( I forgot what it was) it cost me $1600. I get back the car the noise still there and it's tilted more to the left that I didn't realize till few days later.I went back to them they told me they thought they fix the problem, so they checked again and now they tell me it's the wheel bearing and the shocks we'll fix for $2000. Hell no I will go back to them ever again, the only good thing that came out of was 3 free oil change,and free life time wheel alignment. They're expansive, the mechanics don't know what they're doing, and they're robbers by asking you to come back they could fix what they should've fixed in 1st place and charge you for the 2nd time. read more

First and foremost the manager (Frank) was rude. Also they tried to sell you more business by telling you there are other issues with your car. My original issue was not fixed the first time. I took my car there for a second time and yes they fix the original issue at an additional cost to me. (The manager Frank) will tell you he has his best mechanic on the problem (the Indian kid/mechanic you always see him to the far right of the garage). Well this mechanic did an oil change because they say it's free (hahaha yeah right!), but they broke the oil drain plug they stripped it and temporarily fixed it. This has now created a more expensive issue for me and will cost me greater than I anticipated. Ever since I took my car there, it has not responded the same. DO NOT BRING YOUR CAR HERE!...it will cost you in the long run and if you do, DO NOT ALLOW THEM TO TELL YOU WHAT ELSE IS WRONG WITH YOUR CAR!!!!!!....THEY ARE CROOKS....SALESMEN. They do this to increase to store's profits.... read more