Good stuff first, then one complaint. Great service, very personable employees that really want to…read moretake care of you. Trustworthy and won't try to sell you stuff you don't need. Prices appear to average below blue book estimates, but still great quality and know their stuff. Ben (manager) does a fantastic job! One bad point: corporate recently routed all customer calls to out-of-the-country customer service reps and they overbook, overpromise, and do NOT know the store's policies. Get them to connect you directly to the shop: call again if the line is busy, the proper info is worth the wait.

I called yesterday to schedule an appointment to swap my winter wheels/tires for my summer set. The…read morescheduling was clearly being done by a third-party service overseas. No big deal...the person I spoke to was knowledgable enough on the subject, and easier to understand than many foreign customer service reps. I was specifically asked if I would be dropping off my car or waiting while the work was performed. I said waiting, because it should be a quick job. I arrived a few minutes early today only to be told by an employee (who I think was the manager on duty) that they were only taking drop-offs because the wait would be at least 2.5 hours. I thought he misunderstood, so I clarified that I had an appointment, to which he rudely replied 'so do a lot of other people', and something about being short staffed. He also blamed the "A-rab's" (his pronunciation) that work at the call center for the scheduling problem. Throughout the whole interaction he never apologized and was downright rude to me, as if I was the unreasonable one for expecting to have my service done at the appointed time. I should also mention that I received no less than three text reminders about what time my appointment was, but no effort was made to inform me that it couldn't be honored. I was told I could bring my car back at 2:30, which I initially agreed to, but then re-thought. Called up another local shop that got me in right away and charged less than the last time I had this service at Monro. Will never be going to Monro again!

Ended up with a flat tire late at night in the area and found out that I didn't have a spare tire…read moreso had it towed here. Both Bryan and Ronnie were very helpful and explained things well without feeling like I was being talked down to. Probably not the cheapest tires around but for the ease of working with them, well worth it.

Flat tire taken care of with in 2-3 hours on a Sunday morning at such short notice This…read moreparticular location was able to get me in sooner than another location (within this chain) that's about 15 minutes away

If I could leave less stars I would. Techs won't understand their own procedures. The manager backs…read morethem up with ignoring you as a customer. Could not be more unsatisfied or safe after leaving.

Had tire-pressure issue - 3 psi. First stopped at dealer Rosen Hyundia - they were TOO BUSY to help…read more- but filled tire to 36 psi. Stopped at F & F Tire on Rawson and they had on one person on hand and were closing. ***** Stopped at TiresPlus in Menards lot. Was told it would take 2 hrs (OK) -- I dropped car off and went for a walk in Menards -- went back after 1 hour -- and the tire leak was repaired at very reasonable price. They were VERY helpful and courteous - Thank You.

Richlonn in Waukesha meets my top three musts. Reliability, honesty and punctuality. I have taken…read moremy cars there for years and based on my three musts, I will be returning for future service needs.

I've only come here for emissions testing (4 times) and each time very minimal waiting and good…read moreservice. This time total time was 8 minutes in and out.

Took a second car to Chuck's and had another great experience. The service is by far the best…read morereason to choose this auto shop, but the work they do seems to also be great. I got an oil change and they diagnosed several other issues with the car. I chose to not pursue the work right away but mentioned that my tires weren't holding air. Turns out they were 10 years old and dry rotted. Chuck's was able to order new tires and get them mounted and aligned all in the same day. Every conversation I had with multiple employees was professional but friendly. I was temporarily in town and had this work done, but based on these great experiences, I'd go out of my way to go to this auto shop again.

These guys are great! I was traveling for work and had a low front tire. Stopped here on the…read morerecommendation of a coworker, and they did not disappoint! Super friendly and they filled all tires for free and said if it happens again come back. So it did, and I did. Turns out I had a nail in my tire. They patched it up and I was on my way! Plus they had a female behind the desk and I believe she works in the garage, too. How great is that? Love it! So if you ever experience car trouble around Sussex, Wi, stop by Chuck's and they will take care of you!

Service is always good fair and reasonably priced and done on time…read more Best place for tires in the area

Excellent service at a fair price. I have been taking my 2 cars there for several years and have…read morenever been disappointed. Ny last trip they replaced my front rotors which I thought would be expensive. When I got the bill I found they covered the rotors and installation under warranty without even talking to me about it. On another occasion I had a loud rattle only when the car was cold and they found the problem that only required bending a metal bracket near the tailpipe. Very inexpensive fix and the noise has never come back. I am a 100% satisfied customer.

Five stars isn't enough to describe the years (actually, decades!) of great service I have received…read moreat Ruby Isle. John, Jim, Kathy and team treat me and my family like I was their family. They truly care about their customers and are honest, trustworthy, hard-working, and flexible. They are diligent in identifying any things that need attention on my cars and working to fix things quickly and completely. Their ethics are impeccable. I already highly recommend Ruby Isle to my friends and encourage anyone seeking great service both under the hood and behind the counter to let them take care of their cars.

I have taken several cars here and things started out okay until I decided to buy a used car for my…read moredaughter. I had them look it over before purchasing this Toyota Rav4 and they assured me it was as great car. Within months several things went wrong with the car that racked up thousands of dollars in repairs, way beyond the original cost of the vehicle. These were things that a mechanic should be able to see and predict, like the transmission completely giving out. Within a year I had put $12,000 into repairs on this car that they had originally assured me would be a great purchase. It was the transmission that really soured my entire experience with Ruby Isle. They sent it somewhere to have a rebuilt transmission put in, which took at least 6 weeks. It cost over $6,000, but came with a warranty, a warranty we were still under. A few months after the transmission replacement, my daughter drove the car to California to take a temp job for 6 months. A week before she was to drive it back home, the replaced transmission gave out. Her lease was up, she had to leave and was forced to buy another car to get home. I had called John at Ruby Isle as soon as this happened and he wanted me to bring the car in. I could not bring the car in as it was now dead on the ground in California. He said I should have given them more notice, even though I had called and not heard back from him for a number of days and there was no way to give more notice. This is how things happen - she's in CA and out of her apartment in days with no where to go and she can't get home. John said he would contact the transmission place they had used to see if there was somewhere she could take the car out in CA, but he never got back to me in time (said the transmission people hadn't gotten back to him in time), so that car is now a complete loss and I never got a cent back from the warranty on that transmission. I also never heard back from John again, despite his promise that he would look into the warranty with the transmission people. He completely ghosted me, haven't heard from him in months now. I suppose he figures it's over and done, but I lost over $12,000 on that car in less than 18 months after his assurance that this was a good purchase for my daughter. My confidence in Ruby Isle is shattered and I can never go back there. I will never trust their expertise, and I was completely taken for thousands of dollars, over $12,000, in the end.

Brought in my car to get my brakes and oil done. Told them to call me back before doing work…read more Called me back and said the calipers were shot and the battery needed to be replaced (it was a battery I bought only a few days ago) and they needed to special order parts and quoted me an absurdly high price and it would take 3-4 days. Told them I would just come get my car. They did the oil change anyways and charged me 30 bucks to inspect the car lol. Took it to a better reviewed and more reputable place nearby and they did the job for HALF the price shorewood auto quoted, the calipers did NOT need to be replaced, my battery was totally fine, and they finished the work the same day I brought it in. Take your car elsewhere. They either tried to aggressively upsell me or are employing incompetent techs.

Very friendly, honest service. I have taken my cars here for three years and have been very…read moregrateful to have them nearby. Keith even helped me out by giving me a free diagnostic on something that would have to be repaired at the dealer. Above and beyond. Long story short--don't hesitate! They are normally booked out at least a few days, and sometimes about a week or longer. There's a reason! Easy 5 stars. The only possible issue is that they can't do everything there...for some things, unfortunately, you will have to take your car to a dealer. But try here first!