firestone of mill creek, wa should not have alignment services be advertised. simply the worst customer experience i have ever received. feeding false car information to customers, providing unsafe vehicle repairs, and the absolute worse customer service from the store manager, mikayla, aaron (unskilled "mechanic", brian "regional manager". if youre having issues go ahead and give the regional manager directly a call. hes just as useless as there whole company 360.820.8611 they never gave me a pre inspection sheet before performing there service which means take a picture of your dash just before they bring it in. by the way. overturning a steering wheel from an incorrect alignment will break a clockspring (spiral cable) in you're steering wheel causing you to lose function to your airbags and horn which makes the vehicle unsafe if in a collision. firestone corporation providing low quality unacceptable service to the customers. never go to any firestone. you will regret it. unskilled and unprofessional employees read more

I have been going to this particular Firestone location for more than a year now. I purchased the lifetime alignment package and it is the best deal out there! I get it done every 3 months and they get me in and out in a timely matter. I also let them do suspension inspections. James is the man, always friendly and willing to help you and your car be in the best shape possible. Wait time for my alignment is usually a hour to a hour and a half. There is coffee and magazines in the wait room. Overall a fantastic experience from the crew over there and I highly recommend them for any type of job big or small. read more

Firestone Complete Auto Care - Tires Near Me - Mill Creek, Washington

Avoid. Our vehicle had a squeaky serpentine belt, we took it here for inspection. After they inspected it, the service manager said the noise was a turbo boost leak and that the belt, tensioners, and pulleys were fine. We paid our bill, drove the car away and 7 miles later the serpentine belt came off and the A/C clutch had failed. Now we have a $2K+ fix to deal with at another shop - who, by the way, confirmed there was no boost leak. read more

So far so good, but the bottom reviews scares me a little. Didn't have a problem yet. I've been to Firestone since McChord AFB and the one on Ina/Thornydale in Tucson, AZ. They have been awesome. This is my only 2nd visit here, so far nothing went wrong. read more

A clean and well cared for auto shop that is VERY expensive. An oil change for a high mileage vehicle costs just under $50 dollars and takes just about an hour to complete. For that cost, they best wash my car and have sodas in the lobby or something. $50 dollars is an insane cost, Jiffy Lube is cheaper and quicker and I always thought Jiffy Lube was expensive! The only coupons I see for this place are $5 off an oil change, yet I see incredible deals for other car care shops, which I suggest you shop around first! read more

Had a slow leak in one of my tires. Came in as they opened and they quickly got the car on the lift and found a wood screw jammed into one of the tires. They quickly patched it up and it cost be about $30. It's been two weeks since the patch and no issues whatsoever. The waiting room is nice and has car magazines, a TV and some complimentary coffee. I noticed their lube prices for full synthetic were about $10 cheaper than average too. read more

I like this location and not sure why there are tons of complaints. I've been here quite a number of times. Each time I go here, they do a great job. They are busy on the weekends so expect to wait a couple hours. I love that they offer Sunday hours (unlike Les Schwab). One time, I had a bad tire that needed to be fixed right away on a Sunday - which was great. They also do a courtesy check each time they look into the car. If you buy the tires from them, they will fix it within a number of years if something bad like a nail gets in the tires. I got it fixed a couple times without many questions or additional cost. I got an oil change today and they did a decent job (with a great coupon discount as well). They tried to up-sell me with an air filter but there was not much pressure (which I declined). It's part of their job to sell so I don't know why some customers are angry with normal up-sells. Overall, I recommend this auto location. read more

Do not stand behind their warranty, brought the car in at 9:45 am, for a puncture in the tire, a Jeffy informed that the tire is under warranty and will be replaced by 2-3, 3:12 right now and the car is still outside. Excuse after excuse, cannot carry out their promises, on my way to WOODINVILLE location. read more

Helpful attentive service. They were easy to get an appointment with. The prices were better than the local competitors. They made sure I got exactly what I was looking for. The work was done quickly. This is the second time I have used firestone. I used to us les schwab but found their service is no longer like it used to be and their prices kept creeping up...which is the opposite of Firestone. My last set of tires lasted longer than quoted and these new ones are looking great too. They did my alignment and even though I didn't get the lifetime one, they said they would honor it up to 45 days later if I wanted to pay the additional amount originally quoted. Very cool. Thank you for keeping me on the road. read more

I've been going here for over 10 years and they've always treated us right. The female manager they have their now will have us never going back until she's gone. We went there for a routine maintenance timing belt replacement but she refused to do the work unless the oil pump was replaced even though there was nothing wrong with it. When we called the dealer to see if this is normal they said no. Replacement is only necessary if there is a problem with it, which there wasn't. We told them this but she still refused. The tech even agreed that it didn't need to be replaced but she wouldn't do the work unless we agreed to replace it. We just gave in and agreed to get get it replaced while replacing the timing belt because the dealer would have been the same cost to just replace the timing belt. After getting the work done we picked up the car and she was really rude to one of her employees and threaten his job in front of all us. Upper management needs to re-evaluate her and provide her training on how to keep customers and how to address her employees. read more

We went here to get 4 tires that we desperately needed. They quoted us a great price and were fairly quick. When we came back in to get our car they somehow got the price even lower, which I was so appreciative of! We are in the process of moving and could barely afford the cost to begin with, so that was such a pleasant surprise. The man who helped us was also so nice. We will definitely be back!! read more

This firestone was awesome when I first moved here in 2014. Their service has gone downhill fast. Even with an appointment you could be waiting hours for the simplest thing (tire patch, alignment). They also put the wrong sized tires on a family member's vehicle. They put the wrong brake pads on one of my vehicles. And right now, I got here an hour and a half ago....I had an appointment time.....there's no one else waiting....and my vehicle has STILL not been moved and pulled into the bay for alignment. They don't seem to care how long you wait, either. It's ridiculous. GO SOMEWHERE ELSE. The manager is nice, but doesn't do much to help the situation. Just a bunch of excuses to not prioritize what they are doing. Update: they've been working on another car's alignment for 2.5 hours and now that they are finally done they've decided to PERFORM AN OIL CHANGE on it without moving it. Meanwhile my vehicle still stands out there patiently waiting for a f****ing 10minute alignment job. Take your business elsewhere folks. read more

Needed a new battery for my vehicle and made an appointment. When checking in, they said it would take 90-minutes. It only took 35-minutes. Beau is great at customer service and Ryan is a great tech. Very happy with my experience! read more

This was the worst experience. So, I ask the Firestone rep to get an appointment for a flat tire. He tells me to drop it off as they can look at it today. But when I go there, they say that they are not sure and it might happen tomorrow. So, effectively they waste my time in me driving there n then writing this post. Please take an appointment and go or else don't go read more

Made an appointment for oil change and I came in early for that. It still took them 75 minutes to finish oil change.

I went to get my alignment done and they said simply they cannot do it because the car had a broken control arm. I was a little upset because I've been working on my car for a while and trying to get it all fixed up. so I brought it home and bought the part. I went to go put it on and realize my control arm was completely fine I took it into Les Schwab they did my alignment on three wheels and they told me that the other tie rod was the issue. (Btw they gave me a free alignment for the wheel they couldnt do and said i could bring it back in when it was fixed). thanks to fire stone not only did I waste my money I wasted my time. And the one thing that upset me the most was that they made me pay for the diagnostic... never in my life have I seen someone take advantage of me like that. Don't go to fire stone. read more

I had the SRS (safety restraint system) light come on my dash in my old 06' Corolla. I called Firestone Auto Care for an oil change and a diagnostic and they were available to see me the same day. They told me that my clock spring was out and it had caused my airbag to short out.. Both were going to need replaced and it would cost around $1000 to do so. I decided to hold off and take my car to some specialists at a place in Bellevue called Airbag Service and I was so glad I did. Before my appointment in Bellevue I spoke with Toyota Parts and found I was being over charged about $250 on the parts alone. Weirdly the cost of labor was the same at Firestone as it would have been to work with a specialist at Airbag Service. Ultimately I got my car fixed in Bellevue and saved myself close to $600. I was not charged a markup on the parts (even though they picked it up from the dealership parts department with same day service) and that airbag that supposably needed replaced was perfectly fine. I don't think Firestone was being malicious with there diagnosis, I think they just didn't know exactly what needed fixed so their solution was "just replace everything" which was going to be at my expense. I was concerned as well that since they didn't quite know what they were doing it may have cost me more money because they would have taken a longer time to fix my clock spring than what a specialist would have taken. Ultimately the guys were really nice at Firestone and were available to see my car and fix it same day (but I would have had to pay for that convenience). read more

These guys are really a piece of ...... uh, work. I had a good experience the first time I went there, but it's been downhill since. The latest in the Firestone saga is as follows: My car needed a part. Firestone called me and told me only Volvo made the replacement part, and that it was $722 for just the part. I called the Volvo dealership parts dept. to verify the cost, and it was actually $603. While I was on the phone the parts guy told me I was the second person to call about that part in the past 10 min. I said "oh really, was the last person to call from Mill Creek Firestone?" "Yep" he said. I called the liars at Firestone back and confronted them with the real price, and got a lot of "uh, um" and "well let's see here, I guess we accidentally misquoted you". What a crock. As if this travesty wasn't enough, I asked them to make sure my car was secure when parked there overnight, as it would be a couple of days before the part arrived. I decided to stop by to remove a couple of valuables from the car, and there it was, sitting in the parking lot UNLOCKED for anybody who was taken by the fancy to have a look through it. These people have no respect for peoples things, and not a shred of honesty in them. AVOID THIS TRAIN WRECK OF AN AUTO SHOP. read more

This location is a rip off and their complete car care package is a joke !! They don't even check for the items that are advertised to be included in that package and simply checkbox these in the paper work without actually doing any sort of testing. It's just last weekend they did an electronic battery check and confirmed that the battery status is really good and nothing to be replaced. But, the car battery died just after driving for 2 days later in the middle of a parking lot without any lights being on. When I took the car to the same store asking about my car battery health, they charged another ~$30 to do the same freaking electronic check and determined the battery is really bad after 2 days. These guys come up with lame excuses to cover up the fact that they actually didn't do any tests last time and only did this time since the customer actually paid for all alternator and other electrical checks. With battery being bad, they even came with a stupid excuse saying that they cannot do any further tests on alternator and such as it would give negative results but still charged the same cost to the customer as if they did all these tests.... Come on guys. If you prefer to run a good business, rather be honest to the customer and be upfront of the services being actually done vs not !! read more

I ran over something in the road which punctured my tire. My tires were Firestone so I went there in hopes that they'd have a new tire that matched my others. They did and my tire was replaced in no time. Friendly staff and clean establishment. read more

I came in on Thursday with a deflated tire. They were busy, so instead of waiting 1.5 hours, I made an appointment for Sunday at 10:30am. One would expect that an appointment would guarantee prompt service, but no. I waited two hours, and they hadn't even taken a look at it yet. I had somewhere to be, so they put the donut on so they could fix the tire while I went to my appointment. Came back at 5pm, the tire still isn't fixed. How freaking long does it take to plug a leak? Seriously!? I wasted my entire day on this crap. read more

Every time I come here everyone is in a great mood! I've been coming here for more than a year and I've never had any issues just great customer service. read more

Tuesday morning at 11:30. Too busy to check the tire pressure on my car. Not helpful! Had to trek across town to discount tire company in Lynnwood. Went next-door to 76 gas station to inflate my tire just to make it into Lynnwood. I'm worried that I have a leak! read more

Made an appointment for 2:30 for an oil change. Waited till' 4:00 to find out they JUST took my car in the garage. Apparently appointments don't mean anything to them. I thought I would save time by taking it in and letting them do it because I was out of oil and my pan was full but I guess I didn't. read more

I had a flat tire, they were closing. They could have said they were locking up. Kyle and and staff helped me out with my flat tire. It's the only veichle I have. Outstanding Customer Service and very polite. I recommend using this Firestone. I will be coming here for service. Thank you guys!! read more

I felt compelled to write this because my experience this past Monday August 30th was awesome! I wish I had gotten the name of the service guy behind the counter that helped me! I had to be back in Boise, ID for work the next day and my tire had picked up a nail. My tire pressure light was on and I made it to the Mill Creek Firestone. They were swamped but they fit me right in, found the nail, fixed my tire and sent me on my way. They could have made it a 1/2 day process or they could have turned me away completely and I would have been driving over the mountains all night in pitch black sky but they didn't!! Because of their kindness and expertise, I was able to drive in the daylight Monday from Mill Creek to Boise and make it to work on Tuesday morning!!! I want to sing the praises out and extra thank you's for these 2 service attendants working on Monday that made this happen!!! Firestone if you know who they are, post it here so they get the credit they deserve! read more

DO NOT COME HERE! I came in at 10:30 for a flat repair. They said they would start on it at 11. It's now 12:13 and my car just got pulled in. They have zero respect for your time. Brutally bad service and now they are getting their lunch orders ready. DO NOT COME HERE! read more

I went here for an inspection of my car. They inspected the vehicle very well and even solved the problem for my car without charging me more. All they had to do really was put air in my tires and it was good to go. Thanks Firestone! read more

Huge thank you to everyone's hard work here. Had an appointment at 2 PM, saw my car still sitting outside at 2:30 so I just waited. I left close to 4 PM but when Matt rung me up, he apologized and thanked me for the wait. Two of his guys had gone home because one was injured and the other sick so I'm glad he took the initiative to apologize and he also gave me the $20 discount you can get if you print online. Sitting there listening to them interact with customers was great. There seemed to be customers who were usual and you can hear their interest and genuine care for maintenance of other's cars. Would recommend and come back! read more

*edited* I don't like the fact I was told I had to replace my part ASAP and it'd only last at most one or two months. Meaning I'd have to replace it either September or October 2013. I took my car to the dealer recently and they said that part was fine. They said it'd be fine up until 2014 spring. Of all places I could have taken my car, I took it to the dealership, so you know they're known to try to haggle you a bit more out of your money than most other places (at least that's popular opinion). Finally, I know the dealer themselves would rather tell me to replace it sooner than later so they can make money sooner, so I suspect the real date it needs to be replaced is later 2014 or even early 2015. All in all, I was told by these guys to replace it probably a good 9 months to a year or more too early. read more

My story.... I don't live in Mill Creek (I live in Federal Way) but my father in law passed away a few weeks ago and I was moving him out from Brookdale (down the street). It was pouring out and my key was stuck in the ignition. It would not come out and I could not shut my car off. I started googling mechanics in the area and came across this one that was a few blocks away. Keep in mind that I walked into this place right before closing, it was pouring down rain and I had my kiddos and my mother in law in the car. I needed someone to help me fix this problem and quickly. I walked in and met Tony (lead mechanic) and told him my story. I explained that I couldn't shut my car off and I needed to move my father in laws belongings out of his apt down the street....I was in a real bind. He listen to every word I was saying....he completely understood my situation and said he could fix the problem before before closing. What! Yes...he told me that he could get it fixed and he was amazing!! He was kind, compassionate, and willing to do what it took to get it I fixed before closing. And he did! Thank you Tony for being amazing and willing to go above and beyond. Fast forward two weeks and now my car does not want to come out of park (gear shifter is stuck in park). Guess what....the first person I called was Tony in Mill Creek. I am sitting here today as he fixes my new issue. Here's the reason behind my review.....When you find a good mechanic that you can trust...it makes life a whole lot easier when something breaks. If you are reading this and you are questioning the service here...don't! Ask for Tony, he is AWESOME! read more

I've brought my car to this place for simple things like brake fluid or clutch bleeding, I won't get any significant work done here. They upsell a lot too. managers have to meet their repair quotas i believe and push unnecessary repairs in my experience. So I can't trust them on repair recommendations. Actually, I don't know why i go there at all. Nowadays i avoid this place. There are better shops out there. read more

I have been bringing my current and prior vehicle's to Firestone at this location religiously for oil changes. They beat out at lot of people with price. They also seem to have great service. BUT!!!!! I have been lied to 3 times now and over last weekend it was the last straw. At one point when I was in for an oil change they told me my tires were illegal (too low of tread) but when I go to one of their competitors to get them to give me a second opinion (I never have and won't buy tires at Firestone as they are way to expensive.) they said that I could get many more months out of my tires and that I didn't have to worry about it unless it snowed. At an additional visit they tried to charge me for a repair on my tire that all other tire shops do for free; I will give them the benefit of the doubt on this one as they did do the repair free of charge. On another oil change visit they told me I had a screw in my tire too close to the sidewall and it could not be fixed and I need 2 if not 4 new tires....Again I make a visit to get a second option and it is able to be fixed and free of charge at my shop that I purchase my tires from. But over the weekend I have decided that they "lie". Just like you see some of the Jiffy Lube type places always try to change your air filter Firestone does this with tires - maybe trying to take advantage of a girl?!?! They tell me (and I have this in writing on my paperwork) that there is a screw in my right front tire again too close to the side wall so they cannot fix it......hmmmmm, sounds familiar! So I tell them no worries and that my tires are insured and I will bring it to where I purchased them from to get it replaced. So I make the drive and they check my tire and then all my tires....NO NAIL, NO SCREW, NO NOTHING IN ANY OF MY TIRES.... Thanks Firestone for lying yet again - Looks like you lost my business I will now be going to Evergreen Auto off Bothell-Everett Hwy to get my oil done! read more

I came in for an oil change and a total car inspection for a cross country road trip coming up. Matt was great and helped me get my car ready. Ask for him and his team will take care of you! read more

The employees are always pleasant. I am pretty faithful to them with my oil changes (even if they are a bit pricier than others) because I also have the "lifetime alignment" (and always get that done at the same time). This last trip was a bit pricey (around $300) and it took about 3 hours, but it did include an oil change, brake check with new front brakes, alignment, and tire rotation. read more

Recently had a dead battery near the shop and they were kind enough to assist in getting the car started. They were very helpful and courteous even though I wasn't a paying customer. That's REAL customer service! read more

The staff are usually pretty busy but once they get to you they are friendly and thorough in meeting your needs. I recommend this location.

Brian H is a great representative of Firestone. I had a screw in my tire today and he took care of my car with great care. The staff at this store all assisted with my issue and I appreciate that. I will continue to go to this store for any issues with any of my vehicles. read more

The first time, about 2 months ago, I came here to get new tires for my wife's car. I made an appointment, showed up and was told that the process would take approx. 3 hours. Not a problem, I decide to go grab lunch and wait for them to call back. This is where things start to go south. At around the 3 hour mark I come back to the store and ask the cashier if my car was ready to go. He looks up my information and says it's on the lift and should be done shortly. I grab a seat and wait around for another 15 minutes. Then the service manager, Tony, Comes out to the waiting area with a mechanic and says, "we only have 3 tires". Of course I ask "where's the 4th tire". He replies "the system shows we have 4 but we can only locate 3", he then tells me "we can either order the tire from our Everett location, which will arrive tomorrow morning, or I can put another set of tires on, but they are not the exact fit to your car". I asked "why would we do that" and he replied "it will get you on the road and there won't be any major issues". Then he said "it may show a 3-5mph variance between you actual driving speed and your speedometer." This is crap and doesn't make any sense. Why would you even offer this. So I tell them order the 4th tire from Everett and I'll be back to pick up the car tomorrow. They went ahead and did so and told me "the tire should be delivered by 10AM and we will install the tire once it arrives." The next day, I am waiting for a call to find out my car is ready for pick up. 10 o'clock, 11 o'clock, 12 o'clock passes. I decide it's time to call the store. The associate who answers tells me "the part just arrived and they are going to start working on it". I thank him and tell him to call me once the car is ready for pick up. So I continue to wait at home and get a call at 230P to notify me my car was ready to be picked up. This was by no means a cheap transaction and it cost me over $1,100. I would have expected better service than this. Fast forward to today. I take my car into get an oil change. I get there at 830A and check in my car. I did not have an appointment but was told by the cashier that "we could get it done around noon". I went ahead and left my car there to be serviced. It is now noon and I call into the store asking if my car was ready. The associate who answered the phone said "we are just starting on your car. We should be done in about 2 hours". So I catch an Uber to the store around 330P thinking that my car is ready for pick up. As I'm about to enter the store I notice my car is still in the service garage on a lift. I checked in with the associate at the desk and asked if my car was ready to go. He said "let me check in with the mechanic that's working on it." His mechanic notified him that "we are almost done but I need to see if we have the right oil filter." He also mentioned that "it could take a little while longer if we need to order an oil filter." Are you serious??? What is wrong with this location? How do you not have the proper parts/supplies to do your job. Does anyone else think this is ridiculous? This is where I got a little frustrated. I explained to him that I had called in at 12P to ask about the status of my car and was told that it was getting worked on. I also told him that the associate I spoke to gave me an estimate of 2 hours to complete the oil change. I gave them 3.5 hours. He then explained to me that because I "did not have an appointment, your car is worked on after the cars with appointments." He then asked if the associate who helped me over the phone had explained that to me. I said "no he did not". I leave the store and go to the QFC across the way and wait for another 25 minutes before I get a call from Firestone saying that my car was ready to be picked up. It is now 4P and I can finally take my car home and get on with my day. In both my visits they failed to notify me that there was a problem with the servicing of my vehicle. This negative review could easily have been avoided with a simple phone call or update. On both occasions I called the location and asked for time frames which were not even close to accurate and I was left waiting around for the service to be completed. This is poor customer service to say the least and has left me very dissatisfied as a paying customer. I would not recommend this location to anyone in need of car service. People live busy lives and time is valuable. I literally wasted 2 whole days at this location for services that I was told would take an estimated 3 and 2 hours to complete. If you are the manager of this location please feel free to respond to this post if you would like to discuss these experiences in further detail. read more

Not an ordinary Firestone. This crew is the best dance mechanic crew I have ever seen. Tight, rhythmic to the core.Dropped off the key overnight, called in at 6.55am, a nice courteous lady picked up knew exactly who I was.She walked me through the details. Matthew the Boss man called after a few hours explaining how they intelligently took care the car trouble. We dropped of the car few days ago for an oil change, tire balancing & rotation. A day later we experienced starting issues, got stranded late Saturday nearby. The first thing came to my mind was Firestone since they are open on Sunday's. Long story short, tow truck was late.. 10.30pm! Received diagnostic paperwork, expert advice as well as No Charge! I am willing to pay regardless since we are able to get the car out in time to pick the kids up from school nearby. Thank you awesome crew! read more