I have my car serviced here . The workers were very friendly and went above and beyond for me and…read moremy car runs smoothly . I recommend getting your car work done here.

This place is a complete and utter disaster. Avoid this place at all costs! I had my car lock…read more"fixed" here. The lock completely broke after just 2 weeks. The owner didn't respond to my calls or messages for a month. And he refused to provide any sort of refund. He was also really rude to me. He said he would fight any sort of dispute that I file and he got very defensive instead of just being a good guy. Avoid this place.

Came to these guys with an issue. They quickly figured out what was up with my car and got it taken…read morecare of for me. Recommended quite a few other things I could get done as well. A little on the higher side but definitely helpful and worth it. Easy experience and good customer service.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

I am writing to express my disappointment regarding my recent experience at the Auto Skills Center…read moreon Naval Station Norfolk. From the moment I approached the service window, my interaction with an older male employee, who appeared to be approximately in his 60s, was unprofessional and discourteous. I began the conversation politely by asking how he was doing, but was immediately met with an unfriendly attitude and a tone that came across as dismissive and entitled. Throughout the interaction, he behaved as though he personally owned the facility rather than serving customers who rely on the shop's services. My visit was simply to perform an oil change on my vehicle. As a first-time user of one of the vehicle lifts, I respectfully asked for assistance and a brief demonstration on how to operate the equipment safely. Instead of providing guidance, I was told to "figure it out" on my own. Given the potential safety concerns involved with operating automotive lifts, I found this response both inappropriate and concerning. When I acknowledged the sarcastic tone and lack of assistance I was receiving, the employee became defensive and stated that he would not tolerate my "attitude." Despite the fact that I had only requested help and expressed concern about how I was being treated, he refused to provide service, closed the service window in my face, and effectively ended the interaction without resolving the issue. I was genuinely surprised by the level of disrespect and lack of professionalism displayed during this encounter. Customers should be able to seek assistance, especially when operating unfamiliar equipment, without being treated poorly or denied service. The experience left me feeling unwelcome and disrespected. I believe this situation warrants review by management. Customer service representatives, particularly those working in facilities designed to support service members, their families, and authorized patrons, should demonstrate professionalism, patience, and a willingness to assist. Based on my experience, this employee's conduct fell far short of those expectations. I hope management will investigate this matter and take appropriate action to ensure future customers are treated with the respect and professionalism they deserve.

My husband went there to do his vehicle state inspection. Their customer service is terrible. Not…read moreonly were they unable to do some of the recommended work but they said the tires needed would take a few days to arrive since they needed to order them. The girl in the front desk had the worse attitude. We decided to just take our business elsewhere. I guess they take their job security for granted.

He did an excellent job at a reasonable price. Very friendly. Would definitely recommend.read more

This mechanic is great. He has the most honest and fair prices around and does great work. He's…read moreeasy to work with and even when he had every right to be really annoyed with me after I bought the wrong part, he was understanding and waited for me to drive to Autozone to buy a new part. Honestly, you aren't going to find a better priced mechanic and he even comes to your car to do the work. Impossible to compete with. Will always use him for my cars

Needed a water pump for my Porsche Boxster and was looking for a good independent shop. Another…read morelocal Euro specific shop (with Porsche listed on their site) didn't want to touch it. I called Eddie and he said he'd do it. They replaced the water pump and thermostat and I had the car back so fast I didn't even miss it. Car runs and zips like it should!

Don't do it; they will mess up your car. Terrible experience! It cost me thousands of dollars, and…read morein the end, I had to get it towed to another shop that could actually get my car running the way it should be.

made an appointment for a car inspection a good 10 days in advance. The shop chose the date. I even…read moredropped my car off the night before so they'd have it first thing in the morning. I also asked them to attach the skid plate and change the fluids. They had my car all day with no phone call. At 4 pm, I called and was told they only had one person who could do inspections and he was at another location, but everything else was done. Fine. I left it overnight again. The next day, still no phone call. At 2 pm, I called to check in. They told me the inspection still wasn't done because the guy was still at the other site. I calmly asked if they had called him to let him know my car was waiting. The response I got was, "You can come pick up your car!" I was stunned. I said I never said I needed the car! I was simply wondering why it was taking two days. This experience felt incredibly unprofessional. No communication, no urgency, and an attitude on top of it. And here's the kicker: I paid $65 for them to "attach" the skid plate. I drove home (two miles away) and immediately heard it dragging. I called them, and they said, "You need a new skid plate!" That may be true, but I should be refunded because whatever they did clearly didn't hold. I took pictures of their so-called repair: two zip ties. That's right! $65 for two zip ties that didn't even last two miles. They had my car for two days, with a lift, full view, tools, and my money, and this was the result. On top of that, the attitude I received was unbelievable. Buyer beware Especially women beware!

I'd give them a zero if I could, they don't deserve one star. Took my car in three times, each time…read morethey told me something different was wrong. When they finally said it was fixed it was something that they never discussed with me and didn't get my permission to do. They were clueless. After wasting $500 of my money they said bring it in and we'll make it right. No way I'm letting them touch my car again.

I've always struggled to find a reliable, honest and communicative place to get a state inspection…read moreand oil change done. I found Bay Old Dominion at Yelp and scheduled an appointment with them. To my surprise, I found the best service l've had in years. E.T. was awesome! I was worried because my vehicle's inspection is about to expire and he told me that VA has a 4 month grace period for expired inspection stickers and even wrote it at the back of his business card just in case I have to go inside a military base. They are very accommodating! These people seem to genuinely value their costumers situation and time. I'm so happy I found them. Thanks you!

I thought I needed a new splash guard, but the technicians reattached the damaged one at no cost…read more Very impressive. I didn't pay anything today, but they won a customer for life!

I asked Lee to take a look at my car and he could not find the issue and suggested it was something…read moreg only the dealer old fix (issue with electronic steering). He did not charge me for his time. I appreciated his Ho esta & integrity and will definitely go back to him for future work.

Awesome service. They were very honest and friendly, they gave me the lowest and best quote to get…read moremy car fixed up. Most people were quoting 1000-2000$ to fix my air conditioning and lees did it for 500$. They showed me all the old parts they replaced and explained everything to me very simply. It was done pretty fast as well!