My review is a late! I came by here a few weeks ago to get my tires installed and I was provided with excellent service from the service manager Raul! He was able to point out to me that although I hadn't met the mile requirement, it had already been a year since I've done my oil change. They were able to get the car back to me same day. I appreciate you Raul! Thank you brother! read more

Employees stole items from my car, then had the audacity to try to upsell me.. really?

Alex was absolutely amazing. They took such great care of us this afternoon. Would come back any time I have tire issues

I booked an appointment for 12:00pm and waited for almost 3hrs they didn't do anything from my car, the guys who are late comers get there car done first. I don't think this branch worked based on schedules! Not satisfied on my a$$ hrting sitting down w/this chair. They prioritize based on your car and how you look like! Lol never coming back to this place! The service i asked is only Changed oil and alignment. D*mn this guys really prioritize those they know they get them $$$. And after i visited here for alignment and oil changed; the car ac recirculation was damaged and i observed it for like a week, my ac recirculation wont work no more, it doesn't stay long. And the agent told me to call the car dealership/manifacturer, VERY SATISFIED ON HIS RECOMMENDATION. Satisfied not to go back again, LOL read more

They went above and beyond to ensure my car was safe to drive and even helped me with some extra services I wasn't expecting. Special thank you to the manager named Alex and the whole crew! read more

We came in with serious car problems. Alex and his crew were able to help us fix our truck. We live 790 miles away. Alex was very helpful, honest, friendly, good customer service. Thanks to Alex and the mechanics for fixing our truck to drive back 790 miles safely back home. I recommend this Firestone to anyone. SO thankful I went to this location. I cannot be thankful enough. read more

I have never written a review in my 30 years of life. This Firestone, specifically (store 005126 in North Hollywood), has been incredible. As a women, taking your vehicle to be maintained is always very anxiety inducing because a lot of men take advantage that women don't know much about vehicles in general. The gentlemen here were very helpful and kind. They genuinely want help their customers. Very pleased with my service. read more

Price, quality, and efficiency. Not like other places, you make an appointment, come there, and wait for another hour to get your car serviced. read more

I appreciate this please so much. Raul and staff are always so courteous and efficient. I've had to stop twice recently without an appointment and I am so thankful that they take the time to help me with my car issues. Thanks guys! You are awesome. read more

I came in today with a leak in a tire. I had a nail plugged the week before and it didn't work. The salesperson said I needed a new tire and I agreed. I mentioned that my tires could be difficult to find, but, he said he found one and it would be delivered to the store in an hour. I came back when the tire was delivered and waited about an hour for them to install it which was totally acceptable. When there were done I took a look and it was the wrong tire that didn't match the other 3. It was visually easy to tell it was the wrong type of tire before I looked at the tire to confirm the specs were incorrect. There are letters and numbers on tires that let you know exactly what they are...I was confounded that they would charge me $500 to install the wrong tire and make me wait around. I can only imagine it is incompetence on their part, or they were trying to sell me the wrong tire to make a couple bucks??? either way, I will never go back to this store. my time and money are valuable and they don't seem to understand that. Please don't try to sell me a tire for $500 with an install if it doesn't match the rest of my tires. Unacceptable. read more

It's really hard to find the matching Firestone to the address so to be clear this is for the one at 6440 Laurel Canyon Blvd., North Hollywood, CA 91606 and can be reached at: 818.980.2060. They've always taken great care of my car, and the prices seem fair. I used to always go to the VW dealership but my favorite one closed during COVID and I had to find a new place. The other VW in the area was consistently disappointing (Galpin -- worst at scheduling and getting you out of there in day for a simple oil change and then being so rushed they forget something and I had to go back). The people at this Firestone are all really good to work with and have kept my sweet old girl running in great shape. (I have a 1999 VW New Beetle.) I enjoy the poster on their wall, which I attached below: "The best used car is the one you're still using." Amen. read more

Firestone Complete Auto Care - Tires Near Me - North Hollywood, California

My wife took my my daughters car in because the air conditioner was not working. They said it needed a new compressor and suggested a new condenser also. The estimate was $1,700. It was an older car and not worth that. My wife drove the car from California to Texas without ac. When she got it to me I did some checking. Turns out all it needed was a $10 relay. Either that is incompetence or a scam. I called to voice my displeasure and the manager was receptive and returned the diagnostic fee. I try to never use chain companies for this reason but at the time that is all we had available. Just helped to reconfirm my reasoning for either doing things myself or find a small reputable operation. I WOULDN'T LET THEM PUT AIR IN MY TIRE! read more

They told me an hour and a half, it took 3 hours, the guy started talking to his colleagues and they weren't working

if it say 7am on saturday. On your door. In the App and online ... and your not open 7am.. I would update the time .... 712am today and no one here read more

These gentlemen were extremely nice and helpful. They put up with my moodiness like a pro as I'm in the middle of a move. 5 stars

Came here for a Lyft inspection They said that I needed an oil change which I don't. I got the done a month ago and my rear windshield wipers needed to be replaced. Which I understand the front ones definitely needed to be replaced. Not the back ones they're just trying to get money from you. read more

Firestone Complete Auto Care - Tires Near Me - North Hollywood, California

Whats the point in paying more money for quality tires and warranty..if everytime I need to use my tire warranty I go and they say they are busy!! This is why I will never buy or recommend from this place. The guys who work there are rude. The manager or whatever he is said he couldn't patch my tire until end of day..because it was only 2 mechanics. For a tire patch? This is the 3rd time this happens to me. Lack of planning on your part, does not constitute a problem in my part. Esspecialy if your doing a black friday event schedule more workers. So here I am at my local family owned tire shop who will get my business and those I refer!! Oh they have 2 mechincs too!! But , thier on it!! read more

I used this location in the past for service and was really impressed. Just recently I went back to get a quote for a set of tires since I was leaving the Ross across the street. Again, I was very impressed. Unlike when I went to a competitor...Costco..the service advisor here at Firestone took the necessary time to give me great options and specs on two sets of tires and not just one. I want to thank Christian for doing such! Keep up the great service read more

Store is in a good location and easy to find. I got all of my tires changed and an alignment. Honestly, the price wasn't bad verus what my dealership was trying to charge me. The waiting area and rest room needs some love. I ended up taking an Uber home to wait instead and I'm glad I did. I had an appointment first thing in the morning but it took them almost 4 hours to do the service. For tires, that seemed a little long to me. An hour to hour and a half tops. All the employees that I did interact with were all very nice and polite. I would go back but maybe at a time when it's less busy. read more

I made an appointment for 8am(opening hour). I arrived @ 8:05am for tire balancing. Was told an hour and asked if the phone number on file was correct. I took a walk and returned an hour later only to see that they had just pulled my car into the garage. Practicing patience, k go for another walk. It's now almost two hours later(9:45am) and I'm told when I walk in, that they never did the tire balancing because there was something wrong with my lug nuts?! No call or text. Two hours of Time wasted. Terrible service! read more

Very disappointed with this location and with Firestone in general. We had an appointment at the location in Studio City and they were too busy. So they rescheduled. We were very upset. Their online appointment system doesn't work. We used to go to the Lankershim location and always got helped the day of. Just needed an oil change and air in the tires (purchased from them last year). So we drove to this location (not the best area, kinda despressing) and the parking lot was empty. We went inside and told them what we needed, they said the car would be done by 6 pm. It was 1 pm! That was mind blowing. Seriously? You don't have lots of customers and can't do an oil change in an hour or 2? We were willing to wait, but not that much since it was ridiculous! Since when you need so many appointments for an oil change? It used to be so simple, drive, wait, get it done in 1-2 hours or less. They offered another time for next day but we passed! And will pass again next time we need work done at our car. Firestone is out, had many bad experiences with them lately. Not worth it, if they don't want my business I won't force it on them! read more

I came for an Alignment and 2 front tires, Alex advisor took the time and made it easy to shop for tires!

Most expensive place ever! I had to come here for an emergency to patch up a few weeks ago then I had to come back two weeks later for the same tire! It cost me $61 for the patch up of the tire! Two days later the tire light came on again and there was a problem With the same tire! Coincidence?! I don't know but kind of sketch! So now..... I'm out $61 plus another $208. Like I said I came here over emergency cause my regular tire store was closed. Wouldn't surprise me if I got a nail here at the tire store. Pay close attention to your car at this location because I have never had a problem with my other tire store. Ex employee in a other review says that they do tamper with your car. read more

Firestone Complete Auto Care - Ex employee says they tamper with your car, wouldn't surprise me if they tampered with my tire to get me back here. - Tires Near Me - North Hollywood, California

Went in to get vehicle inspection done for Lyft. It takes five minutes to do. The manager tells me it's gonna cost $30 & take two hours. I said OK so I can come back and do it when you're ready. He goes no you have to stay here in line. but I can skip the line if I sign up for Firestone credit card. Said no thanks. What a sad hustle... nobody in there. So left went to Pep Boys. They only charge $20 they do it immediately in and out. Would never go to this Firestone for anything. What a pathetic business, trying hustle people reduced to working ride-share. read more

Highly recommend this location and company. Alex B specifically was super helpful and it felt like a small mom and pop shop. He gave me all the attention I needed for my specific situation and really took the time to evaluate my car and give me the best price. I never write reviews but Alex B was a rockstar employee and I will be coming back to this location for that one reason. read more

Great experience. Sales manager Alex was awesome. Friendly, knowledgeable and helpful. Kept me informed of work I ordered & needed. One issue then couldn't fix, he gave number of place to get it done. Prices much better than Ford. Never have had an issue at this location. Thank you!!! read more

Always had great service with Firestone! Very communicative and the prices are always better for the value!

I needed to change one tire, they told me the car would be ready in half an hour. It took two hours to change one tire.

I scheduled an appointment to get my tires realigned. I liked the price I was quoted, the free wifi, and I appreciated it very much when Jaime apologized for the half hour delay. Turns out Friday mornings are very busy! All in all, I left very happy. read more

Alex is always so helpful and extremely friendly! Very trustworthy & reliable service! I'm not very car savvy, so I can't thank Alex enough for being patient with me & making my experience a good one!! read more

This particular establishment will waste your time and money. Not worth the hassle. Loss of valuable work hours dealing with management. I highly recommend to go to a store that handles only tires. read more

Firestone Complete Auto Care - Missing valve cap. The little things that should be done when it takes 3 hours to replace tires. - Tires Near Me - North Hollywood, California

I want to thank Christian and Jesus for coming through. I had an appointment at 1 for a single tire change that was shipped to them by tire rack. I was quoted 2-3 hours of wait time. I was a little set back on the timeframe for a single tire with an appointment. I was also on a schedule to pick up my kid from day camp. I explained to them the situation. Both Christian and Jesus understood and took initiative to help me out as quick as possible. They were able to get me in and out in under and hour and were professional about it every step of the way. What could have been a negative experience was turned into a very positive one and have possibly earned my future business. Thank you to the team at this store for coming through! read more

If you're searching for a great auto care shop, your search stops here. They are under new management and the team at this store exceeded my expectations. Thank you to this team, and I will definitely be using them again when ever I have any car needs. read more

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Great team! Best customer service! Despite the negative reviews, I gave them a chance and I'm glad I did because they made sure my car needs were met. I'll definitely be coming back. read more

I am very dissatisfied with our recent visit to Firestone. We have been a customer for many years and have bought many tires and other services at this location. We went in for a patch on a tire that did not have a lot of wear or tear on it. The nail was very small and directly in the middle of the tire. We were told they could not do anything and we would have to purchase a new tire. We felt like they were only trying to make a sale and did not want to waste time patching our tire. He offered to fill it with air and told us to find a tire shop that was willing to patch it. They left my wife with a flat tire and refused to help unless she bought a brand new tire. We are going to repair it somewhere else and photograph it so we can prove the tire was fixable. We plan on never returning. read more

I've come here three times now and every time its been remarkably quick. I've been unsure of the issues and they've always resolved it within 24 hours, for a reasonable price, and been very polite and informative about my complete lack of car knowledge which many places are not. Love this firestone! read more

I came into the shop with a lot of hope and a dash of resentment (last Firestone experience was not the best at the Lankershim location, not here). Prior to my visit, I called in to talk to a mechanic about my situation - long story short - my car battery was stolen the night before in front of my parent's house - I wanted to make sure that this location had my battery (other places didn't have it). They let me know that they had one in stock and to come in when ready! I came in they took care of me so quickly and I was out the door and back in less than 30 min. I left with my car now with a new battery, I went to the gas station to fill up my car, but sadly came to a new issue that the assholes that stole my battery ALSO messed with my gas intake. They did a number on the tubing! I called Firestone again and let them know what happened and they were empathetic and told me to come back. I came back, now they had 4 guys looking at the situation of my car and they explained what probably happened. They said they're going to look into the right tube and will call me when it's ready. A few hours later, I come back into the shop, pick up my car and one of the gentleman there handed me my keys and said "Have a good day!" I said, "Wait, how much is the service and part?" "Consider it a good deed from us." Now, if that doesn't bring you hope during this eerie time, I don't know what to tell you. Thank you, Firestone. read more

Cristian Gochez is the worst rep I ever encountered with. He charged us for what we already paid in our lifetime package and blamed that it was a mistake from the previous jobs that they did not input our data in. After a long argument, he said either he keeps our car until we agree to pay or he will release the car and void our lifetime package. Such a sneaky way to do business. Not recommend this place and especially not recommend doing business with Cristian Gochez read more

I've never been to a auto repair spot where so many of the workers are just sitting around talking when they are super busy and making customers wait even longer then they have too!!!!!!!! I'm literally looking at 3 employees sitting down. I would have taken a picture of them but they were all staring at me. I came back the following Monday cause I just couldn't wait any longer. Then it took them 1 hour and 57 mins to replace 3 tires.‍‍‍‍‍‍ I will be taking my business somewhere else. read more

I came here for an oil change because I pass thru here often so I might as well give this business a try as I've heard so much about them on ads. As far as price goes it wasn't that much different than other places I've had oil changes but what I didn't like was the constant upsell here. I felt like they didn't just want to let me get just an oil change, they recommended I did a transmission flush, replace one of the bearings, recommended I change out one of the bands. When I asked if it was necessary they just Said it was preventative maintenance and I still had Miles I could drive without doing those things. When I didn't want to add none of those services he started getting upset. I felt pressure and all I wanted was an oil change. Besides that the work was done accordingly. read more