Good knowledge, seemed overpriced. I was happy with their service, as they seemed to have good…read moreknowledge, but I felt like I was overcharged. I went somewhere else and paid significantly less.

They are horrible at keeping appointments!!! Waited 90 minutes for just an oil change and they…read morehadn't even looked at it!!!! The customer service people are not well trained and don't take good care of their customers. I will never go back.

Do not waste your time! i made an appointment last week to take my car there today and have the…read moresuspension checked. When I made the appointment I said I could leave my vehicle early in the morning but I'd have to pick it up at noon. i was told by the worker this was fine. i called before noon. my car had not been touched and they didn't know if they could look at it today! umm...what was the point of making an appointment !?! Needless to say I went and got my car and will not return

Don't recommend, the shop owner seems to never be there and the mechanics might be good at their…read morejobs but can't do work without the shop owner there since they were required to get his permission to do work. They didn't charge what they should have for the repair work but they also didn't fix my car after 5 months and I had to take to 2 additional mechanics. Maybe only use them for "Minor" repairs and definitely not for "Major" repairs.

After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.

Last week, I bought a previously owned vehicle from Gates Ford. First, I want to compliment Rick,…read more the salesperson. He was easy to work with and not pushy. And second, Victoria and a young man in the service were extremely helpful. In fact, they were fantastic! Their focus was on resolving my problem, no matter how much time it took. However, the sales personnel need tutorial sessions about what different models can and cannot do. For example, how to activate voice commands on different Explorer models. They may not know about non-Ford products, but they definitely should know the features on newer Ford vehicles. If nothing else, conduct an internet search. The customer should not know more than employees of Gates. And finally, the Finance person should know which financial institutions have branches in Madison County. The person gave me incorrect information. A few years ago, I had a negative experience with Gates. This experience has been better, but it has not been excellent.

I have purchased 3 vehicles from Gates Ford in the last 15 months. The sales team is excellent, but…read moreVictoria Robbins is the rudest Service Advisor I have ever met. I will never buy another car from Gates Ford as long as Victoria is still working there.

The website sux so bad I couldn't even price tires online. I will go where I can at least get…read moreonline quotes before I dial the phone.

Quick and affordable! They were able to do my tire sensors in 3 hours and that's with them being…read morevery busy. We will be returning customers!

Sparks Garage did some amazing work on my Jeep Compass. Service was amazing and very friendly. They…read morewere quick and very helpful. Totally recommend to anyone needing their car worked on.

Wow, I've never been so disappointed in my life. College student at EKU had a noice every time I…read morehit a bum, took it to Sparks and they told me it was right front axel, "fixed" it rode around later that week and the noise came back took it back in there again; then they told me was the Shock,had them "Fix" that problem. Same thing happened later that week noise came back, all and all they charged me $750 total to not fix the problem! Later took my car to Goodyear, said it was the sway bar a $90 fix! They completely fixed it, weeks later no noise.

Bernie is the most honest guy in the automotive repair business. Doesn't matter the make or model,…read moreBernie will get to the bottom of it. I just bought a Pontiac solstice convertible and I've had it up there three times and he has it running great right now. The only thing better than his knowledge and customer service is his pricing. Before you get your car serviced... Let Bernie look at it first.

Great work. Even better price. Bernie always gets our vehicles in-and-out in good time with…read morequality repairs at an unbeatable price.

I will forever only come to this car care center from now on! I have had such horrible experiences…read moreat Walmart and other car service centers in Richmond that the friendly and quick service at Meineke was a breath of fresh air! The waiting room is comfortable and has drinks to enjoy while you wait. I recommend everyone I hear having car issues to these guys cause they are always so caring and get the job done right!

So they have changed the look of this place inside the waiting room anyhow. They get you in and…read moreout. Had a exhaust done there and it was done without any problems. Happy they could help.

An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

I had a 2008 beetle that started with a head problem and eventually had to be rebuilt. Spent 5,500…read morewith this dude and the car lasted another 10,000 miles because this place screwed up the rebuild. I HIGHLY do not recommend this business.

Our only vehicle was acting up and Roberto's crew was able to get me in despite his busy schedule…read more Considering our vehicle was brought in unexpectedly, Roberto was able to diagnose the problem and fix the issue. As this was our only vehicle, when he heard I would have to find a ride Roberto came and picked me up to go to his shop. The local Nissan dealership wasn't able to accommodate our vehicle the NV3500 (what dealership doesn't have the lift to cover ALL their vehicles?) and recommended that I take it to their other Nissan shop which meant I would have to pay to tow my vehicle almost 35minutes away. Also, Roberto and his crew is very willing to offer assistance and suggestions when you have a question. This place is a breath of fresh air in an era of unkindness and prideful people. You can tell they genuinely want to help.