Waited over an hour to get an oil change, that i made an appointment for! Meanwhile i sat in a basically empty waiting area and there was only ONE other car being serviced. They never even started on my vehicle, waste of time. Now i have to find another place last minute. Definitely do NOT RECOMMEND, especially with the lack of customer service. read more

I was shopping around to look for tires and I called as well as walked in and said I would like to purchase three tires and a lifetime wheel alignment. I went back to this location from a previous years and still received great service. I was also advised of the recent upcoming coupon that would additionally give me $100 off so I took advantage of that. The value of purchase was pretty much the same as I would be able to get the tires from tire rack. read more

I want to take another moment to highlight just how incredible Javon is at Firestone. Every single time I come in, he reminds me why I trust this location above all others. His customer service skills are beyond incredible, he doesn't just fix cars, he restores faith in people. Javon has a way of making a stressful situation feel manageable. He explains everything with patience, gives honest guidance, and always looks out for what's best for me not just mechanically but financially too. That kind of care is rare these days. Because of him, I proudly carry a Firestone credit card and wouldn't dream of going anywhere else. I even tell my family, friends and coworkers that if they need work done on their vehicles, Javon at Firestone is the one to go see. He's that trustworthy and dependable. I truly value his opinion and advice on what is need to be done to my car. He is a true example of what customer service should be, and honestly, he should be running his own store at this point. Firestone is lucky to have him, and customers like me are fortunate to be helped by him. read more

Came in 15 minutes before closing and the guys here were super helpful!! My tire pressure was at 20 and the near by gas station air pump was broken. I didn't even know if you could just pull up and asked to get your tires checked. But they helped me out and were so nice. Checked and filled all 4 of my tires for FREE! I asked them what the cost would be and they said don't worry about it. I will definitely come back if I need any service! read more

I've worked with David and Efraim in the past, at this location, this time I worked with efraim again and Javan - at Firestone they are always a pleasure to work with and they do the best they can to get you in and out, but sometimes it takes all day. Today I seen several customers upset while they were waiting, but everyone working was being polite and trying to accommodate the best they can. I hope more customers learn some patience and know their cars are not the only ones in the bays at Firestone. Today they had all bays full from the time I dropped off at 0830, to when I waited from 1500 (3pm)-1630 (430pm). My car did not have an appointment but they fit me in and everything was surprisingly covered under the warranty when I had my car looked at back in September 2024. Always a great experience at this location. read more

After multiple disappointing experiences at the Big Bend Road Firestone, I decided to take my business to a different Firestone location. This single experience at the Bloomingdale location proved that I needed this change. Russell took care of me and provided excellent customer service. Most importantly, the issue with my tire, which the Big Bend location was not able to solve after two visits, is finally resolved! I appreciate the job just getting done! And I appreciate the good service to enhance the experience. This is my new go-to car spot. read more

I didn't have any service performed, because Firestone doesn't do used tire transfers to new wheels. I was in a car accident and needed old tires moved to new wheels due to some rim damage in the accident, Firestone was unable to perform this service because it's not in their books to do so. The associates, regardless of their inability to help, offered ample resources and assistance to me to get help at a neighboring location. They went above and beyond their work and did much more than what their company asks them to do. It was a genuine display of compassion, involvement, and care for my situation. Special thank you's to Javan. Your help is very much appreciated. read more

Went in earlier to get my fiancé's two rear tires changed! All was good! The wait wasn't too bad! The only thing I'd suggest is when they have charges that they find along the way that they should tell you before receiving your final bill and being surprised! Other than that! All good! read more

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Just went in for an oil change a couple weeks ago and they didn't screw in my drain plug. I got it inspected at a different shop and I was given picture proof. Something so simple. I will not be going back. read more

I would give them 0 stars if it was possible. After getting a flat tire they replaced the donut on with a real tire and it felt wrong when driving away and lights were going off on the dash. Turned around to tell them and they said it's fine, just the car adjusting to the new tire and the lights will go off so I left. As I'm driving away the second time it's worse and the tire completely crunched up and ripped off the splash guard. Took it back again and they said there's nothing they can do and put the splash guard back on completely crunched up. No compensation, apology, or fix at all. read more

Firestone Complete Auto Care - Fell off the car - Auto Repair Near Me - Riverview, Florida

They were able to give me a reasonable price for a new tire, and were able to knock out the change pretty quickly although they're really busy on a Saturday. Everyone was friendly and very straightforward. I did not feel like anyone was trying to upcharge me, and there was no hassle for a quick problem. read more

Firestone Complete Auto Care - Waiting area - Auto Repair Near Me - Riverview, Florida

These guys are some of the most honest caring service guys I have ever met! All of my tire work is done here, and even some oil changes and other mechanical work. ALWAYS honest and above-board! There were times they could have taken advantage of me financially, but they gave me options and let me know what I can get by with. (AND offer. veteran discount!) I actually listened to one of the service techs this morning call a customer and tell him they would not be charging him for labor for removing the coil because they would have had to remove it anyways to get to the plugs (I think I have the right parts, just half listening). How many times has YOUR mechanic told you he would be charging you less? They pointed out things my insurance didn't catch which would have cost me down the road several thousand dollars when I was hit by another car. I have had a dealership doing my oil changes and was supposed to change my air filter, which they hadn't done (Firestone caught it as you can see from the pic!) Much respect for these guys! read more

Firestone Complete Auto Care - Dirty air filter the dealership didn't change out, but Firestone caught! Thank you, Firestone! - Auto Repair Near Me - Riverview, Florida

SCAM. First charged me 105$ for reading my engine light and finding out what's wrong, when tried to sell me sensors for over 2300$. Of course I got a second and a third opinion, came out they tried to sell me pieces for over 10x the value that they actually are. Seems like this place tries to take advantage of car owners that look like they do not know much about cars. Fellow ladies, be careful with this place. Front desk personnel was friendly and waiting area was nice, on a positive note. I lost 100$ and 3h of my time and will certainly never come back. read more

I went in for a standard oil change - showed the coupon, and it was twice as expensive than I expected. Turns out they opted to use synthetic oil without asking. read more

I went into this Firestone this afternoon looking to get an estimate for an oil pan on my car. The first young guy at the desk was very polite, courteous and professional. He had to refer me to another older gentleman with grey white hair who was out in the bay area with the cars being repaired. He was rude, unprofessional and actually seemed like it was a inconvenience for him to ACTUALLY do his job, He had a terrible attitude and said I am not going to wait on hold for 1/2 hour to get the price for your part. God forbid you do your job. Horrible service, attitude and highly unprofessional, I would advise going elsewhere if this is the type of employees they have He may have been the MGR or senior tech but he was 100% incompetent and absolute horrific customer service Take your car elsehwhere ! read more

Andrew is delightful! I came here because they were open late. I wasn't expecting much from a Firestone franchise except maybe a headache and high bill, but man I was wrong. They were extremely friendly and informative. My car was shaking after 60mph, they explained and even showed me how my tires are basically defective. I've had them less than a year and they are slightly deformed, causing the shaking. They checked my air, reset my check tire light, fixed my hubcap that Walmart misplaced. But I will be going back to Pep boys ASAP to return the faulty tires they sold me. read more

STAY AWAY FROM THIS PLACE: I went in for a free courtesy brake inspection for my vehicle. I knew the brakes were getting worn, so I wanted to get prices from several sources. A few weeks earlier, after a routine oil change, I was given a quote from the Toyota dealership of $529.00 for a brake job. After two hours, a Firestone sales rep retuned with a price quote of $1275.02 for the entire brake job. The sales rep then went on to tell me the car is unsafe and the work needs done immediately. I told him that I wanted to check some more places and get the best rate. He then said, "okay...I'll match whatever you come up with." I thanked him and asked for my keys. That seemed to set him off. He told me to call around and see what I find out, then his technician can do the work after he matches what I find--as if I'm gonna call other shops from his lobby. I asked again for my keys at which he said my "car is already to have the work done, and it should be done now while it's ready." I flatly said, "no. I'm not paying $1200 until I look around." He reluctantly went to get my keys and to have the mechanic start putting my car back together, but not before he raised his voice (where the entire lobby could hear him speaking to me) and repeat how unsafe my car is to drive and so on. Very unprofessional. I eventually got my keys and left. Then I drove to the Brandon Courtesy Toyota dealership and asked if the previous quote I got was still valid. It was, they did the work for $440.75, thanks to an in-house special. They also said the calipers were fine, which was a huge chunk of the cost Firestone used to justify their quote. A SCAM OUTFIT OR DISHONEST EMPLOYEES. read more

I always go here when I need my car serviced for anything it may have going wrong. David is a funny and nice guy, makes every trip tolerable

Amazing service!! While driving up the coast, we experienced a flat tire. I was excited to see we weren't far from a Firestone. We hobbled in on our donut, 20 minutes before close and received nothing less than perfect service. Everyone was polite, personable, and made us feel at ease. Everything was completed in about an hour and we were back on the road. We don't live in Florida, but I would gladly come here again for any service we need. Im terrible with names, but the tall service technician made our night! read more

Took my F 150 elsewhere since these folks were too busy. Said that they could not get a standard Ford part from the local Ford dealership because the dealership did not like selling them parts because it took away from their business. Very disappointing experience. Just too busy and apparently di not want or need my business. read more

This was a great location. I had a flat driving from Alabama to Tampa for work and luckily the quick fix with my Jeep worked. They guys at this Firestone were able to get the following approved on my company fleet vehicle, 4 new tires, alignment, and oil change. I was a drive up customer so I did have to wait but I was prepared for that. They did get all the work completed in about 2-1/2 hours and I was on the road back home. Highly recommend this location. read more

My experience at this Firestone was outstanding. The Service advisors Juan and Bob went above and beyond my expectations getting a tire covered under warranty. Thank God for Juan especially. He did most the leg work. I drove away happy and relieved. I will be bringing my car back in the future. read more

I gave 3 stars because it's not the shop, it's the quality of their tires. I've had my firestone tires for less than 9 months and have had to replace 2 of the 4 tires, and patch up 1 of 4. It's always something different. I never had such crappy tires. I would go with Goodyear if I were you. If you're going to pay over 500.00 for tires, get tires that will last. I had my Goodyear tires for a much longer time and never had these types of problems. Thank god I have the road hazard, but paying $30.00 for each replacement on top of the initial tire cost is a bit ridiculous. read more

If you ever felt uneasy at auto shops, waited forever for service, terrible customer service, confused about your bill... you won't find that here. I've been to many auto shops and this one stands far above the rest I've been to. Staff here is friendly and very professional. They run a clean facility and fast service. I'll never go to any other auto shop, this place is top notch. Good up the great work. read more

If I could give this 10 stars I would. Long story short, While traveling home to Maryland, I got a flat. Luckily I was both close to Riverview and familiar with the area. 30 mins before closing time and in less than 45 mins we were hooked up, new tire and all + discounted rate. Jeremy I believe was the dude who helped us out. Outstanding customer service. read more

If you live in the Brandon/Riverview area, please come see these guys!!! I had what they thought was a tie rod issue so they replaced the tire rod, performed an alignment and reset the sensors. The bill was supposed to be $401.19. The tire rod didn't fix the issue- so they didn't charge me for any of it!!! They have earned all of our car care business and trust! read more

My review is based on prices quoted. Didn't select Firestone as their phone quoted price for alignment were 2x the price of another high star vendor and oil change was $20 higher. read more

The more I use these guys, the more I like them. I've used this shop for most of my car needs the past few years, and I've never had an issue. They call when they say they're going to call. They never get creative with the billing, they just do what you ask them to. If they find anything out of the ordinary they'll call you and ask you if you want it addressed. I've had break work done, tires rotated, alignments, and oil changes here, and never had an issue. Staff are friendly and get to you as quickly as they can. There's a TV in the waiting area, or you can walk over to Home Depot or Steak n' Shake. I'll be back. read more

Very grateful for the friendly staff at Firestone. Our vehicle was towed in on a Sunday at 4:58, two minutes before closing. Bob and his team were very helpful, friendly and honest. They stayed late to replace our tire so we could continue our 2 hour ride home. They are much appreciated and highly recommended. Very reasonable prices also. read more

Well a nightmare scenario happened while my family was visiting in Tampa. Our water pump failed and left the family stranded. After a nasty experience with local tow companies we were able to get the car to the shop. This location is top shelf, they were more than understanding with our concerns and completed the work without any issues. Fantastic business. I highly recommend them for all your service needs. read more

Came in with an appointment to get two tires changed, which they had on premises. Three hours later I finally got out. No sense of urgency. Not much movement at all. Very frustrating experience. read more

Even with an appointment I always have to wait HOURS just for an oil change. On top of that, the work is shoddy. Two times ago, they left the cover to my undercarriage hanging so it was dragging on the ground. A couple weeks ago I went for an oil change and they talked me into replacing two tires. I never should have. My tire pressure sensor warning came on. They said it would go off after driving it for a bit. WRONG. I just took it into Ford and the sensor is broken. Coincidence? Don't think so - they broke it while changing the tires. It's going to cost $120 dollars to fix. That's it, I'm done with Firestone! read more

Great customer service. We had a rather extensive repair to be made to our 2008 Subaru. It was not ready at the promised time because a part was defective out of the box. They promised it for the next morning and threw in a free oil change. We are new to town and took our cars there because it was close to home. We will continue going there for the service. read more

Worst experience! wasted a whole day there! people were very slow and weren't polite, considering I am a paying customer. I dropped my car off at 12pm and called around 2:30pm they said the car was next to be seen, I just wanted some brake pads, I decided to drive up there at 4:30pm to see how it was going, it was still sitting where I had left it, The front service guy tried to say "not every mechanic there knows how to do brakes." I was so angry that my car was nowhere near being done and had to be at work in a few hrs. so I told them to give me my keys. As i was leaving I called a place further up the road "Tires Choice" They gave me new brakes and everything in less than an HR and were very friendly. I'll make sure I never ever go to FIRESTONE AGAIN!! read more

They are true salesman, and will say whatever suits the situation. David was quoting DOT laws to me incorrectly. He also back-peddled several times in his explanation of why I needed to spend more money; mostly when showing me the evidence. Tommy had the final say, and obviously thinks he is very funny. His poor attitude and terrible customer service left me feeling very uncomfortable, and demanding my vehicle back immediately. Tommy took delight in taking his time in having my vehicle returned, and also escalated the situation by making a punching gesture to a co-worker. In Tommy's many retorts he suggested I take my business to another store, and my inability to understand the situation was a result of my Florida education. Tommy also described me as a "sh$#ty person. He really seemed to take pleasure in taunting me, and even dared me to cross the line. This prompted me to cut my Firestone credit card in half. Sure, one may get lucky and receive good service, but why take a chance? read more

I must say that this was the best experience I have ever had; at an automotive repair shop. Matt, Agnes and Juan and mechanic "Drew" (Andrew...i think was his name) were beyond exceptional with their customer service skills. I had a problem with my starter for my Sorento and was short on time before having to run errands and be at work by 3pm...i arrived at 1150am and was done by no later than 125pm and on my way, meanwhile awaiting for part to arrive, everyone from customers to employees were in good spirits, maybe it was timing or kismet, but I will be bringing and referring others with any car issues to this store. Still amaze on how exceptional Matt was with his knowledge and honesty and Agnes was; for lack of a better word...PERFECT, welcoming and reassuring with a great smile and knowledge. I appreciate everyone there and again...I hope if I do have any more vehicle issues in the future, that these wonderful group of people will be there to assist. THANK YOU ALL SO MUCH FOR SHOWING LOVE AND APPRECIATION TO ME. read more

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As a young woman I absolutely hate going to get work done on my car, because I always feel like they are trying to take advantage & fool me into buying more than I need. This is the first car place I've gone to that I feel comfortable at. They always listen to what I have to say about my car and explain everything without talking down to me. They always do a full courtesy check on the car, explain what they found and what they recommend I should do/replace. However, if I say no or tell them I want to wait a while before getting it done they never pressure me into it like some other places do. They made a mistake with my oil change, which caused my oil light to turn on the next day. When I brought my car back to have it corrected they fixed their mistake right away and then also told me my next oil change is on them. Their great customer service is what will keep me going back! read more

Came in for tires, they tried to tell me I needed to replace my lug nuts and that the lug nuts cost $340 dollars for a Ford Fusion.. They are crazy, they will try to rip you off. Also tried to charge an extra $15 dollars for labor to use other lug nuts that aren't from them. read more

Do not go here they did a tire rotation on 2013 Jetta and now my car has been driving weird ever since.

Rating? Your kidding right? I am forced to hit a star in order to rate a review...let this go on record...they deserver ZERO stars! I Hit one only for the post. Never again. I will never take my care here again. On one indecent, The mounts on my radiator were broken during a fan repair for the radiator. The fan was ZIP TIDE to the radiator. $607. It was not even tight. I pulled it away from the radiator with an inch of space between them. It was supposed to be bolted. I went in side immediately. I had to wait for a new radiator since the mounts were broken during the repair. The incident was eventually reconciled. I took it for a leak in the power steering from a previous inspection. I was there from 8:59am- 12:16pm, March 5, 2019. I made the appointment for 9am, a 2-2.5 hour repair. Knowing I was waiting. I was there for 4 hours! My car had been recommended the service, this was not a new inspected area. The baby sitter inside the garage came in hours later, after watching me pace the lobby, and told me the bay area had to be cleaned up, there was a bit of a mess, that's why it is taking so long. (The fact it was not on the rack before 10, had nothing to do with it right?). No one was available to come get me. So I waited. The service writer who didn't say more than 2 words more than necessary to me, the entire time...suddenly loved my jeans and stood between me and the garage view. While the bay area under my car was being cleaned. When I stepped up to pay for the repair. She was all ready to chit chat about the new calculators they got and how it will drive her nuts the buttons are different....what? Miss, 2 words in 4 hours? AFTER PAYMENT! $496.47. I sit down again and waited for my car. She brings the keys to me...which she never does....You always have to go to her...at the desk. I was informed the repair was not complete, there was a "leak found with the die, at the pump housing bolts, believe casing cracked, symptoms may still be present until replaced". Now I am back at the desk. Another $565.60 Recommendation to fix it. "On top of what I just paid?", "Yes mam.", I had just spent $854.90 for unrelated repairs, 2 months earlier. My pockets are empty. I said, "That's not happening today, Why wasn't I shown this when it was on the rack? Why wait until AFTER I pay for an UNFINISHED REPAIR? My back hurts, I will talk to the manager". NOT THERE. I was told, "The car will continue to leak and will eventually stop working. You will need to get it repaired." "What? Is it safe to drive? Yes, but you will need to get it fixed eventually." "I just paid to get it fixed...it's not fixed? I'm sick at this point. I'll be back another day." I'm 1 mile away, the stench from the power steering fluid is coming through my air vents. I open the hood....the fluid was all over the engine, and below the safe line already. So after phone calls and emails...i'm back, Supposedly fixed the right way this time....lol not so much. IT STILL LEAKS! It has gone past the safe lines 2 times since then. NEVER GOING BACK! EVER! I should not have to pay for this crap! I will be writing the company AGAIN!!! By the way. The property is for sale. I can see why. They suck!!! I was KNOWINGLY!!!!! Sent home in an UNSAFE vehicle. Wouldn't it be great for my steering to go out going 70 on the highway? Or a left turn arrow, and someone runs a light...ooops steering is out? Too bad! Or, Lets park the car...ooops steering out.., hit the car next to me. The time stamp on the 2ND power steering recommendation on the SAME day of the 1ST NON-REPAIR....was at 8:59am, (When I got there). I was not told about the 2nd recommendation, and was not printed out until AFTER I paid for the 1ST NON-REPAIR 4 hours later! The time stamp on that, was also 8:59am, why wasn't I told then? Maybe because they hadn't had it on the rack yet! The 2nd recommendation was not printed until AFTER I paid for the 1ST, NONREPAIR! Would that be fraud? I watched her print it. Is it normal to have that time stamped on there when printed 4 hours later? After being towed a second time...The second NONREPAIR, took less than an hour. In at 11:43am-out 12:16pm. Did they replace anything? Or just clean it up? Never again! Less than an hour, when the First NONREPAIR took 4 hours? Sure...that's normal. BEWARE FOLKS! I think it is time to report this place. I wonder if inventory matches repairs? Doubt it. read more