I was recently at the Valvoline Oil Change in Hollins. (The one that doesn't do inspections.) The…read moreentire staff was helpful. While this store doesn't do inspections I was happy to have them change the oil. I felt like every employee was helping me during my visit. The men were so helpful! Even though I live in Salem I was happy to have this station do a better than excellent job on my car. Thanks fellas'! Pat Nichols

Ian and Associates were awesome and thorough. You stay in your car while they service your vehicle…read more Great for me since I use a wheelchair. I will definitely keep using their services!!

The technicians in these busy bays seem well trained in car care and customer care. I consistently…read moreleave Valvoline Instant Oil Change in any location feeling listened to and looked after. They offer services, but do not push and seem honest.

I was happy to drive in and speak with the guys while they changed my oil. It's a little pricey,…read morebut I don't have to wait

Drove from Ohio to Roanoke to travel to a reunion in North Carolina but then low tire pressure…read morelight was on but Walmart was open Saturday morning and accepted a walk-in. Left the car, they checked it out, unable to repair the tire I opted for a new set of tires, they had options and were able to get me fixed up, picked the car up Sunday - kept me posted via text and couldn't have been simpler. Tina and all the employees were helpful.

They would not warranty their battery that was only one month old. The battery was obviously brand…read morenew and had last month's date code printed on the battery. What can one expect from Walmart customer service. Udder garbage products and service I do not recommend going here!

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

My 16-year-old was on her own, driving our only car, when she hit a curb and popped a tire. I…read morecalled Woods Service Center on a Saturday afternoon. The dispatcher talked me through my options, even offering to have the tow truck driver take my girl where she needed to go on his way to tow the car. The driver arrived at the car in minutes, made my nervous teen feel at ease, and fixed our problem. The dispatcher called me back twice to let me know all was well. Every step of this was above and beyond. I can't say enough about what a positive experience this was. Woods is in my phone contact list now. They will be my first call anytime I need towing or auto repair.

I had a very bad experience with Lube and Wash. I brought my car in and was told it needed a rear…read moremain seal, front main seal, and that my entire engine needed to be replaced or rebuilt. I was also told the car was undrivable and could "blow up," which was extremely alarming. I decided to get second opinions from two other mechanic shops on the same strip. Both shops told me the only issues were a rear main seal and spark plugs due to a misfire in cylinder one. One of those shops, Heath's Tire and Lube, was able to fix the issue and get my car back on the road without all the major work Lube and Wash claimed I needed. To make matters worse, I had brought this same vehicle to Lube and Wash about two months prior for an oil leak they said they fixed. According to the other mechanics, the part they claimed to repair had nothing to do with an oil leak, and there's no evidence that any new parts were installed at all. I was still charged and sent on my way. When I returned with ongoing issues, the mechanic tried to blame me, saying I had been driving the car with no oil. However, since there was no actual repair done previously, it appears the issue was never properly addressed to begin with. Both other shops confirmed that no new parts had been installed. Overall, I feel misled, overcharged, and given completely inaccurate information. I strongly recommend getting a second opinion before trusting this shop.

Old garage old equipment. Saw a truck get oil change. Finely was used and oil spilled in the…read moreengine compartment. Employees use old shop towels and clothing to mop up oil.

I have been going to Porter's Automotive for years now and they are the sweetest, most honest and…read morecaring people! They take genuine care with making sure the vehicles they are brought are up to standards and safe. Mr. Porter is always so kind when my dad and I bring our cars in and they are genuinely wonderful people! I highly recommend them anywhere! Thank you, Mr. Porter and Porter's Automotive for all your kindness and care towards your customers and their vehicles! You are forever appreciated!

I was in desperate need for a dead inspection sticker and I was greeted with kindness and curtesy…read moreand professionalism on the phone and they worked me in and they were finished in no time and I highly recommend this automotive shop for light to heavy tasks and very reasonable. Everyone has a great attitude and they were friendly with thier co-workers as well. Nice atmosphere.

awesome service great crew and very knowledgeable about cars and the customer service is greatread more

Took car to SpeeDee in Salem, VA for inspection. Pulled up around back and waited but nobody…read moreacknowledged me being there. Waited a few minutes while watching two mechanics talking to each other, still not acknowledging me. One of them walked away, never glancing toward me while the other mechanic started scrolling on his phone. This was rude and disrespectful, and I will never take my business here again.

I finally needed to have the oil changed in my car. I work from home and don't drive often. I…read moreturned into Take 5 in Salem and was assisted immediately and given a bottle of water. The choices were explained, for my model I need synthetic. The crew working today were very nice. The oil change was done with good practices and the fluids they could top off they did. I highly recommend this location.

Very quick service. I like the in car service. Car honks from me. They do a good job.read more

great guys, and reasonable prices and upfront and honest…read moreFixed a problem that I was left with from another local memchanic

I was in town for a Graduation Ceremony at VT in May, when my dashboard lit up like the Fourth of…read moreJuly!! I was on my own but called my husband who found this place on a Google search...and it was open on Saturday!!! I called and brought my car in. I got my car back in an hour!!! The manager told me that I can drive my car home...as long as nothing else went wrong...It was a five hour drive home...and I made it!!! I don't know how I would have gotten home without the help of this place. Can you imagine a 5 hour tow... Naturally, took the car into the dealer the next day. A 1000 thank yous to this place...

Wonderful service and excellent customer service. Highly recommend this place. They were very…read moreinformative and reviewed my options while explaining every step.

I normally pay $45-$60 for an oil change at Valvoline . I have a 2011 Lincoln MKS. I asked my son…read moreto get an oil change and I said don't allow them to charge you real high prices for an oil change. It is normally around $50 . They took advantage of him and charged $87. They should be ashamed of their behavior. They are not professional at all but out there looking to take advantage of the unknowing. Stay away from this business.