The technicians in these busy bays seem well trained in car care and customer care. I consistently leave Valvoline Instant Oil Change in any location feeling listened to and looked after. They offer services, but do not push and seem honest. read more

I was happy to drive in and speak with the guys while they changed my oil. It's a little pricey, but I don't have to wait

Fast curtious the location is convenient l. They did spill some oil, they smeared the oil in circles with old shop towels. The hired help keeps used shop towels in their post. They do offer a generous Military discounts. read more

This is as my go to place after my first visit. After my second, hell no. The whole point of a drive through oil change is for it to be timely. Instead I waited an hour at the crack of dawn when I was the first car there. After they drained my oil they just sat around looking at each other. Like hello? I have things to do other than watch you guys stare at each other confused. Thanks folks. read more

Just leaving another delightful visit to a Valvoline Instant Oil Change - don't know why that sounds sarcastic, perhaps because it's unusual to find a place that really makes you feel this way? And honestly, before I discovered Valvoline, I thought of oil changes as necessary evils of car ownership. But no sarcasm is intended in this review! I really mean it. Today I met Courtney and Justin, they were great, friendly, professional, pleasant, even though it's a Bajillion degrees out today and this location was busy. (There were four cars waiting when I pulled up to the queue.) Courtney walked me through all the recommendations and hooked me up with a discount on services. She disappeared for a second and then told me about my tires, so maybe she's also the one who filled them? Anyway, such a sweetie and she really knows her stuff! Justin did the under-the-hood work / ground level. Of course he was super knowledgeable and gave me some additional information about taking care of my vehicle. I really liked the little chat we had about Weird Al while he was printing my invoices and my maintenance reminder sticker. Left me smiling. I didn't get to meet the people in the lower level, but Courtney and Justin reflect so well on this company, I'll assume the folks underneath are awesome, too. Seriously good service absolutely every time, no matter what day of the week or location I end up at. read more

Valvoline Instant Oil Change - Valvoline across from Staples Mill Plaza - Oil Change Stations Near Me - Roanoke, Virginia

Had these people flush my BMW's radiator and change the antifreeze while doing an oil change. The dealer told me they broke a seal that was not supposed to be opened, causing my car to lose antifreeze and overheat!! Stick to oil changes only here; that's obviously all they know how to do correctly read more

Very nice staff everyone one was,so helpful with my car needs service was quick and efficient defetnely we recommend Shawn to all customers

Fast and friendly service. I pulled right in and was done within 20 minutes. They explained the whole process thoroughly and made everything so easy. read more

This was my first time using an express oil change service. The staff were very accommodating and friendly, especially Dominique. She was so friendly and sweet. I was in and out in less than 20 minutes. Will return! read more

Literally the best place I've ever gotten my oil change. Take 5 down the road didn't have our filter so they sent us here. So glad we came here! The man was so so sweet and helpful. Gave us $15 off and took care of us. read more

Excellent service by Brian and Alex! Explained every thing; excellent communication among the team working together-felt very confident with the service. read more

Great place to go if your in a hurry for a oil change, or anything minor like that. They usually have hood deals going on or coupons your can bring in. Nick is very professional and has very good customer service skills. The only thing I wish they offered was state inspections. Thats the only reason for 4 stars they omly have a few things they offer. But better than Mr. Tire ill tell you that read more

The staff was prompt and polite, absolute professionals! I will definitely be back. So glad they have opened near me!

Awful service, I went there yesterday for my car oil change I been in my car for 30 minutes or so plus I was in rush to go somewhere but still I was waiting there because I needed to change my oil so bad. During this 30 minutes only one kid came to my car that he was working there and asked me for the year of my car and after that he didn't come back or anyone else when my turn came to pull forward there was another guy that he that kid's GM was guiding me to drive ahead and I had my friend with me at the frond seat and I was driving very slow and was looked at GM that he was guiding me inside that oil change place well as soon I put the car in park that kid was asked for my car year was there. first of all as soon I put my window down that kid instead of saying hi or hello straightly being so mean and rude to me and told me that I wasn't pay attention to his Gm that he was guided me I was so lost that what he talking about but anyway I didn't say anything and after that instead of saying any sorry or anything he told me that he can not do my oil change because they didn't have the filter for my car and his GM was stand next to him and not saying anything just watching the situation well I just left from there without saying anything to them they just waste my 30 minutes plus without no reason being so nasty with me I never going to go there ever again and btw it was my first time to that place but I seen how it was very unprofessional and fifteen years old kids working there I never gonna trust that a kid in age 15 do my oil change. Over all they are not a right people and it's not a good place to bring your car to. I swear God they don't deserve 0 but I'm going to give them one star till I can't post my review. read more