Showed up ten minutes early for an appt, only to wait over an hour past my scheduled appt time for routine maintenance. Two walk in's were helped almost immediately after arriving. I get that things happen fellas, but when you're fully staffed and I can see your employee at the kiosk screwing around on his phone, only be told "we're waiting on an available technician" it just reeks of unprofessional behavior. If management is reading this, our 12+ fleet vehicles that are also regularly serviced out of this location with be now helped elsewhere. I hope it was worth it! read more

I just drove in because the other location was booked up, they had a 30-45 min wait, but they got me in within 15 minutes. I just needed a patch on my rear driver side tire on my gt 350, the customer service was excellent with violet and doc. As soon as I asked if I could go watch the process they had no problem with it. They brought me back there, and even let me keep the front splitter fastener that was in the tire. While the wheel was off they let me shine up the inside of the rim that I never can get too. Was an easy 30 minute job, and they didn't scratch up the rim. The price for the service was much lower then i expected! Highly recommend these guys! read more

Firestone Complete Auto Care - Patch repair - Tires Near Me - San Antonio, Texas

Went here for spark plugs and coil replacement ended up paying $1300 fast forward a month later I had the same issue and took it to a different place because I just had a feeling, turns out I was severely over charged for the parts that we needed for my car considering that they would've only costed $700 at a LUXURY car repair shop.....riddle me that lol I would definitely try looking at other places for part replacements read more

The folks at this location were very helpful when assisting me with my service request. I called ahead to ask beforehand about my service request and they were very knowledgeable and providing me with the information necessary after that, I drove my car to the shop since there was not that long of a wait and I did not have an appointment and even then they were able to get my car in and out within 30 minutes, which is awesome also because I had previously advised that I did have a prior appointment and would have appreciated if they would take care of my car as soon as possible to which they happily obliged, of course after taking care of the cars that were ahead of me so it was pretty fast pretty reliable service. I would definitely recommend stopping by here if you do have any issues my issue was minor. It was not that big, but they still helped an inefficient and timely manner which I really liked. read more

no compren sus garantías son una estafa cuando vas a reclamar la garantía te cobran lo mismo que al principio

Do not go to Firestone if you expect honesty, reliability, and them actually being reasonable and that they will properly fix your car! It has been a week since my last service with them. I needed an engine coil replacement for my car as my engine light went on and that's what they told me the problem lied. My car shakes when idle due to these engine troubles. I dropped off my car at 8am on July 3rd in hopes they will handle things in a timely manner. Talking to Jim on the phone reassured me that I would be taken care of with a free diagnostic (since I visited them recently for other reasons). On that day I called them 6 hours later only to find that they never touched my car and I was told that "there are two cars ahead of you'. How is that possible? When I called Jim before to schedule my appointment for 8am that day I would think that meant I would be taken care of by now. They told me before closing that they replaced the coil and that I can come pick up the car. I picked it up, drove it home. After the 4th of July weekend (was out of town) I try to drive my car only to find that the engine light is back on and the car shakes again. I haven't had time to go back to talk to someone, but at this point I'll just go to someone else instead. I can't even afford to go to someone right away given the hours I work at my job right now. I spent about $300 for that "fix" and I feel ripped off. Never ever again. read more

After recommending over $1200 dollars of unnecessary repairs - the 1 actual repair that was need was not completed. The reason was that one technician performed a tire rotation prior to the tire being replaced. Leaving the damaged tire still on the vehicle and a tire which was not damaged replaced. This repair also took 2 days for some unknown reason. When it was discovered that the tire was not replaced - a second trip back was met with rude combative behavior. The service advisor Mark Jimenez was very rude claiming how much he helped me by driving across town to pick a tire for an issue his team caused. Additionally, the Mark Jimenez also claimed that Firestone torqued the lug nuts down to 80 ft-lbs, only for me to discover that the break away torque was well over 165 ft-lbs. I've attempted to contact the corporate office for a separate issue but have not received a call back. Hopefully this review warns other customers to stay away from this location. read more

We have gone to this location a handful of times for various reasons (new tires due to a flat tire, oil change and other maintenance needs). Every time we have gone in, we have had friendly service with very knowledgeable people. They do suggest different packages that you can purchase, but I have never felt pressured to purchase more than what I walked in for. They have been getting busier lately and they have been kind enough to let us know how long the wait would be for what we need. I would highly recommend giving them a call and making an appointment so you can see if they'll be able to take you in same day or the following day. They are fairly easy to get to, as they are right off of West Ave, surrounded by different food places and a few shopping centers. I will say that parking can get crazy (a bit of a smaller shop with a few parking spots in the front and a few in the back, but some street parking) and wish everyone luck, but they are worth trying to find parking. If you're going to be waiting for your car to be finished, they do have a seating area with a handful of seats and a television. I would say to bring something because it can be a bit of a wait (again worth waiting for because they are awesome!). I would highly recommend them for their customer service and for the work that they do. Give them a call if you have some car needs! read more

Rescheduled my appointment last minute to two days later, I drive there two days later for the rescheduled appointment for the dork at the front desk to say they can't help me that I'd have to reschedule again. Joke don't waste your time looks like junkies working on cars anyways read more

I made an appointment to get my oil done, state inspection, and headlight bulbs replaced. 1) I give it 2 stars only because I only had them fix my brakes (as needed to pass for state inspection) and they seem to be working great thus far. 2) When doing an inspection they said I needed a list of things needed to be done for my car (my car is old and does need some work so I completely understand this) I asked them outside of what I came for, what do I need to pass Inspection? They said the brakes. Ok cool. Paid over $700 which is to be expected for new brakes, oil change and new headlights. 3) Went to get my inspection done and was told my headlights were out..I was pissed since this was one of the things I went to Firestone for. 4) went back to Firestone for them to tell me that they didn't do it cause all I asked was for the brakes to be done..which doesn't make sense cause they changed my oil like originally asked..why not my brake lights as well? 5) I Apologized for the miscommunication and asked how much it would be to get my headlights fixed so I can pass inspection. He then said "oh you were looking to pass a state inspection???" Uuummmm yea duh wtf else kind of inspection am I looking to pass? He said it would cost $173 to get my lights done but to pass state inspections I need to get my right mirror fixed and my window fixed so it can go up and down. 6) First off by Texas law you don't even need windows to pass inspection yet alone if they work. Second you only need a rear view mirror and only one of your side mirrors functioning to pass inspection. 7) I went to Jiffy Lube and they fixed my headlights for $30. NOT $173. 8) I understand times are tough right now..but taking advantage is not ok. Thank y'all for the brakes but sorry not sorry..will not be going back to y'all again. read more

Got my front cv axles replaced at a Dallas Firestone. Within 2 months, found out my transaxle front left and right seals were torn and leaking transmission fluid because they installed the front axle wrong. Took my car to the Firestone in San Antonio at west Avenue and Blanco. They treated me so well. They were extremely patient and made every effort to fix the problem and do things right. Hector, Justin, and Ricky were amazing. My car front driver side cv axle got replaced, the seals were replaced, and my transmission fluid was topped of. Everything was covered by Firestone. Overall a 5/5 star experience. read more

I brought my car to this Firestone I loved it the Justin was very helpful in letting my know what was this tacking noise coming from my car and the price was just right and the guys got it done fairly quick definitely recommend love this Firestone stone read more

I scheduled my appointment online and the email said that if there was a problem, I would be contacted. No one ever contacted me, and when I arrived at the store, 6730 FM 78, San Antonio, TX, the young man told me I had no appointment. He indicated it was my fault for not making sure that I received a confirmation email. I showed him the email that said I would be contacted if there was a problem with the time. He looked at me and said, oh yeah, we don't do that. Anyway, terrible customer service and poor attitude. No help at all. I will just go to Discount Tire like I usually do. read more

The manager Richard is a terrible person and will lie to your face. I'm out over a grand and now have a truck that won't run after they worked on the truck. The truck ran normal before the work they did to the truck. I called corporate and got the district manager that was about as arrogant as Richard. His name was Kyle and it took him over a week to call me when I was told it wouldn't be anymore than 48 hours. This company will rob you blind and then blame you for their mechanics fault. Please do anything but take your car here. Terrible company and management!!! read more

Had my car here for 1 dah and a half, no updates. Finally after calling for the 5th time I was told the source of the problem. Where they quoted me $2,000 & 5 days. Called Midas & they quoted me one day & $1,400. Basically, save yourself time and go to Midas. read more

We went to this location to get our AC fixed.... The mark up on parts and labor was astronomical!!! They were going to charge us 1268 for parts and labor for a blower motor and blower resistor... got both at autozone for 303.00 had another shop put them in for 150.00.... Wow what a rip off!!! read more

I was down in San Antonio for a few weeks due to military training. I had work done on my car. The technician screwed my car up. I spent $500 and it cost me a total of $1,000 once I got home. Honda explained to me that the technician at firestone put too much weight on my front tires. I will never ever recommend this business. I've contacted corporate and BBB. I haven't heard back from anyone yet. read more

I called in advance to make sure they could do the job that was needed, they assured me it could and quoted me a price for the inspection. After driving over 1hr and 45min once I arrived, they wanted to charge me for the entire service even if the parts didn't needed to be replaced. That were very unprofessional and had an attitude as if they are the only mechanic shop in the city of San Antonio. I'll never do business with Firestone again after dealing with this shop. read more

I brought my car in to get a nail in the tire fixed. I had a photo of the nail in the tire but they swore to me that it was not there and talked down to me. It was not until I had them put it back up to check that they magically found it. You would think being a "tire shop" that they would be able to find these sort of things themselves, especially when it was only one two tread lines over from the side wall. read more

I left the truck of the compnay that i work to tires rotation and inspection. when i run the truck the steering wheel doing a shake before dont do that and the wiper water plugs out. I had to reconect that plugs to use the water in my windshield. I come back to resolve the steering wheel shake and their dont do nothing the shake are worst. i dont recomend that store. read more

I took my car to Firestone after having a poor experience at another auto shop. I needed to get my A/C fixed in my car now that it's warming up in SA. I talked with Joshua and he assured me they would take care of my car. Where I waited a day and a half for a quote from the first auto shop, Firestone had my car ready to go after 4 hours! Oh yeah, did I mention they fixed my A/C, replaced my radiator hoses, did a coolant flush, and changed my oil all for 1/3 the price the other shop quoted to just fix my A/C? Needless to say, I will be coming back here for oil changes and any future issues I have with my car. read more

Originally scheduled for an oil change and new tires. When told the price I decided against the oil change. I specifically told them I didn't want an oil change and just wanted to get tires. They still completed and charged me for oil change. 2 different guys helped me and the main guy behind the counter was racist and very condescending towards a female that came in needing help with her vehicle. Definitely do not go here. Not worth the $100 oil change that I was charged for. I was just told "oh sorry, I didn't know that." Poor communication between employees. Poor customer service and terrible prices -4/10 experience. read more

I've been coming to this Firestone (West Ave) for over a year. They've always been kind and professional and gotten my vehicle going in good time, even working double time to procure parts from other locations. Last Saturday, they performed a near miracle. My alternator decided to die at 3:30. I called ahead while waiting for AAA, and Jim and Sergio got the part and had it ready when the tow truck got us there at 5:00pm. Three guys under the hood showed they were serious about getting it fixed before closing and I was on my way just after 6:00. Not only that but the battery was replaced under warranty because they didn't want to take a chance on me being stranded later on. I highly recommend this store. Thank you, fellas! read more

Total trust. I have been coming here for a few years, they always treat me honestly, no games. Their G.M. Jim is very polite as well as all the team. I have left money in the car and it's there when I got it back. I have never had any complaints.. Tell em Touchet sent ya.. read more

I made an appointment and told them that I was waiting on my car to get the service done with waiting time of 45 minutes to an hour and when I showed up they said is going to be 2-3 hours waiting. I cancelled other appointment to fit theirs and they just changed their waiting time that much. What a poor service and management, now I see the reason of all the bad reviews. read more

They told me I would be out in 10 minutes, but I was there over two hours for an oil change. They apologized for the error and even fixed one of my tires for free. Amazing customer service! read more

Very nice people and fast service. I went in for basic tire rotation, checkup, etc., and was out in less than half an hour, even with no appointment. The staff is friendly, they have satellite TV and they give you the channel changer, and they have free wifi. Great air conditioning in the waiting area, too. I didn't mind the short wait at all. What more can you ask for? I made the mistake of going to another big name chain once and they took 3 hours to change my oil. From now on, I will go to Firestone! read more

I took my car and already knew what was wrong, it was a $6.00 piece called coil the guy that works there Josh lied about it and convinced me it need it more than that I trusted him and left my car when I came back I had a 500.00 dollar bill he did a tune up oil change and none of that was necessary so mi bill went from 120.00 for parts and labor to 500.00 Don't trust these guy's! read more

So came for an inspection not my usual go to place but It was suggested. In and out in a breeze Jim helped me in and out in a breeze as I got to get my sticker they inform me that the vin was not correct on the proof of inspection which should have matched the one listed on my proof of insurance. I call back pretty annoyed and I get the pleasure (so sarcastic might I add) of talking to Sergio.Let me add that he was extremely rude and gave attitude when I expressed how frustrated I was that I had to drive all it back just to get this problem fixed when I was informed I can be done over the phone. Not at the least be taking accountability or showing any sort of empathy. He was very rude even coming in I saw him getting frustrated with the registers shoving it open and close like it was stuck. Not the environment your customers to feel welcomed around. Thanks again Jim for all your help but thanks to Sergio I will never probably even consider recommending or coming back read more

Great team there. The guys at the counter were very friendly, and I felt like I was in very good hands. I went in for an oil change and discovered how bad my tires were (no they didn't scam me, the tires were really bad). I couldn't afford to get all four at the price they quoted, and so they found a way to cut me a deal. Great team. read more

The BEST customer service! If you have any car needs or repairs, I highly recommend this location!

This Firestone is amazing. All the guys here are friendly and knowledgable and willing to do whatever it takes to help their customers. Jim remembers my name and asks about my parents because my whole family brings our cars here. Would highly recommend. We trust this Firestone. read more

Don't go here if you are a woman. I was buying two new tires and asked to have the rear tires rotated diagonally to the front. I was told that my tires were most likely directional tires and they couldn't be rotated without too much work. So instead of checking they just did it how they wanted. They attempted to add the tire guard on my bill without talking about it and said I needed an alignment and a camber bolt. I told them that I would have nissan take a look at it and was told that the dealership wouldn't be able to install the camber bolt. Why? Why wouldn't the dealership be able to service my car better than you? read more

Great customer service! Clint Crawford handles all customers with care and concern. I even witnessed him handle an upset one like a champ! Great skills! Thanks guys for the work on my car! read more

Hours say close 7pm, but they won't do an oil change at 6 pm because they need to wrap up so they can leave. Unbelievable!!!! Will never try to use them again! read more

There's a lot of good mechanics out there but that doesn't mean all of them know how to be professional or even honest... With that being said, every time I've been to this Firestone they have alway been professional & honest and that's why I don't take my car anywhere else. They don't push anything that don't need to be done to you car and if they do recommend you fix something they don't pressure you into doing it they let you know how much it is and that they're there to fix it anytime you're ready. read more

I didnt know why this store got good reviews. I got trick by those reviews and made a HUGE mistake. I walked in the store and asked the price for alignment for 4 of my wheels. Since I have been customer of Firestone for 4 years, I thought all the place would be nice and polite but just found out they didnt. This store was rude, they put your expectation down. I did my research for price before I came. The other Firestone on Babcock gave me good price but it was far away from my house so I thought I gave a try to this store. There are 2 senior staff I talked with, They said "no way" I could get that price. Ok, that a little too much since I offered give them a number to call other store. They said they couldnt do it here, I had to go over there. This is the first store I ever seen dont want a business. WORST SERVICE EVER!!! read more

worst customer service i've ever encountered. everyone was rude and some employees were even blatantly racist but this is texas so i guess y'all are just like that here. only giving 2 stars for the overpriced work being decent. read more

Brought my F150 in to replace my tire. Mike McCane and crew took the extra step and removed a pebble from my rotors, which would have caused more damage down the road. He did not charge me for taking care of a potentially bad problem!. He has always been honest and upfront with me and my family. I won't take my vehicles anywhere else! read more

This location was wonderful. As a woman you need to be wary when it comes to things like this unfortunately. But the employees here were welcoming and helpful. I felt heard and taken care of. Mike was very sweet and attentive. I was just in for a routine oil change and was given the discounted price before even showing my coupon. They also did my state inspection quickly and pulled codes for my engine light, and were able to tell me what the problem probably was for free. And they didn't try to fix it themselves. They told me that my warranty was still covering the problem and it would probably be free at the dealership! Great guys here :) read more