I normally go to IPAC to get my car serviced, but I had an appointment a few hours afterwards that would be closer to this location so I thought I would try it out. Making an appointment was quick and convenient and they sent me an email reminder which was nice. I also saw that they had a $39.95 oil change coupon on their site - who doesn't like saving some money? I arrived right at my appointment time at 7am and I was seen very quickly. What I like about North Park in comparison to IPAC is that they have a great waiting area. They have lots of seating including lazy boy chairs with a big screen TV, complimentary snacks and drinks, and an "internet cafe". I liked being able to see right into the service area and watch my car being serviced. I liked that my service representative, Walter Gomez, wasn't pushy at all but he provided me with a list of services and their prices that I could have done at a later date. While I waited for my oil change I was able to get some work done using one of the computers at the internet cafe. My vehicle was ready in one hour which is awesome. I usually have to wait longer at IPAC, even with an appointment. Even though this location is further from my house, the experience that I had was great, so I will definitely be coming here for future services for my mazda. read more

Had some flooding here and it a flooded bridge literally tore that cover from underneath my car. Thankfully I worked nights when it happened and discovered it before heading home that morning. I'm new to the area so I had Apple Maps direct me to the closest Mazda and I ended up here. I was tired so I was able to leave my car and they had someone drive me home. The downside is that the service person wrote my number down wrong so while I forced myself to stay up hoping everything would be resolved before I go to sleep, it was afternoon before I realized it and checked my email. No harm no foul and stuff happens. Thankfully they were so thorough and obtained an email too. They actually sent me a video of what was going on with my car and the inspection (extra service I requested with oil change). Unfortunately it wasn't a simple fix and the cover had to be replaced but they had it in stock...well they did. Apparently, the time it took for us to make contact, the part was sold. Now it gets complicated because I had to work that night. New city, I need my car. Thankfully, they had one courtesy car left and they sent someone to pick me up so I had a car for work. First time getting a courtesy car and I never knew it would feel like a bigger deal than renting one. All in all, my car was fixed the next day. The service team was awesome and I appreciate the technician from the northeast who drove me home for being super friendly and giving me heads up on places to eat. I'm not happy my car needed servicing but I'm glad I ended up here. They took good care of me and Storm. Yeah, my CX-5's name is Storm. read more

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I had a wonderful experience at this dealership. I brought in my 2015 Mazda CX5 grand touring. They gave me a very fair price and I was able to driveway and a 2021 version of the same vehicle. From test drive to financing I would highly recommend this dealership. Find Mr. Galindo because he was very thorough and friendly throughout the process. read more

I saw Tony Castillo because he responded to an inquiry from North Park Mazda regarding an interest in buying a new CX5. I met him knowing nothing about him. He was an exceptional sales representative. He knew his stock, specs, and most importantly, was honest and a genuine guy. He worked for ME when negotiating with the sales manager. I was surprised that I actually trusted this man! I bought a CX5 the same day and am so glad I did, in part, to Tony AND the quality of Mazda's products. read more

I purchased a vehicle from North Park Mazda end of May 2021 and was waiting to write a review in the hopes they would make things right but has not happened so far. The only good thing out of my experience was, getting a vehicle with good mileage and reasonable price. It was exactly what I had been looking Ford in criteria. The process itself was the worst experience I ever had when purchasing a car. My sales man was Mike. There are multiple things that went wrong with my experience. From the moment I called them to when I came in I was very clear that I had a bank pre approval letter to get a loan. It was a great rate and I was not looking to get a competitive rate or apply with another bank. Be aware of what they have you sign. Mike knew I was already pre-approved and he filled out an application to run my credit. I thought this was an application to purchase the vehicle and made the mistake to not read it. The manager run my credit. Mike never verbally ask if I wanted to find another rate or I was never even aware they run my credit until the next days I checked my credit report. I contacted them multiple times to get this taken care of but as of now even though they said they would try to get it removed or change to a soft pull nothing has happened. Second thing that happened was I had to wait for car to be detailed and inspected, during this time I didn't get calls with updates on the status of car and when I would be able to pick it up. I had to reach out. They said Mike was supposed to have called me but never did. Third- after waiting for car to be ready when I picked it up it was not clean properly. There was nothing that detailed. I had to leave out of San Antonio and could not ask them redo it so I pay myself to have it detail. Last straw was today, I been waiting for my license plate and registration, Mike said they would arrive to my address. They are about to expire so I called them and they said they have them. I never received a call they were ready to be picked up. They said they would mail them to me by today and we will see if that happens. They have just not been able to deliver on excellent customer service . read more

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I like to go to the dealer because they always nice ,however this time I went because my seatbelt was not clicking . This is a safety issue ,the mechanic told me a peace of plastic however that plastic is from the seat buckle . Why do I have to pay to fix a safety issue . When I got my car the another representative told me that they usually only take 1hr for labor so I paid 2hrs is unfair . The people are nice and the staff but they never tried to help me since is a safety issue read more

This review is for their service department only. I had my Mazdaspeed3 serviced here several times and the customer waiting area was excellent! There were plenty of comfy chairs and computers to keep you occupied while you wait. Coffee and donuts were available free of charge as well as soda and water. The work bay area was visible from large glass windows inside and was always clean and professional. Joshua, my service tech was always thorough and attentive. The only complaint I had is the wait time for an oil change (or something simple) was usually several hours. read more

I purchased my vehicle with a 3 year service contract from this dealership. I had never had a problem until the end of my contract. When I took my vehicle in for it's final service appointment, they told me my contract expired the previous month, so I would have to pay out of pocket for the service. The service advisor made no attempt to help me get this situation resolved or offer to make it right. When you go to a dealership for maintenance, you do so for better customer service not lower price. I feel completely swindled. read more

This was my first time at this Mazda location since moving from CA. There really is nothing to complain about! Customer service was great. It's also pretty awesome that they have free coffee, soda, and bottled water for customers. Also, their waiting area is quite large and I was content just browsing on my laptop while waiting for my oil change. I also like that they gave recommendations on what I should get on my next visit along with the projected prices. Melina was also very helpful with some of my questions. I will definitely be getting my car serviced here while I live in SATX. read more

Had my regular car checkup today and as usual it was a breeze. I chose to wait while my car was serviced because they really get you in and out in a reasonable amount of time for routine maintenance. The waiting area is very plush with large overstuffed sofas and chairs, tvs, coffee station, free snacks, and a play area for the kids. Also, I truly appreciate the conference after my service is finished when my service rep, Santiago, tells me what extra service is coming up, its cost and probable timing so that I can plan on that expense and not just have it sprung on me. My car maintenance appointment is one of the few appointments in my life that I do not dread. read more

Nothing but praise for North Park Mazda. Needed a CPO car for my youngest daughter. Submitted a request through USAA's online buying service to look at two cars and got an immediate e-mail response. Esposa and I made an appointment to meet the sales representative. On arrival, he had both cars parked in the shade with engines running and the AC nicely cooling off the cars. He introduced himself and then left us alone to peruse the cars. Only after we were done kicking the tires did he return to give us the low-down on each car. We took one for a test drive and we really enjoyed it. We picked a car and arranged to purchase it following day. Amazingly, he held it for us at NO COST. I returned today with my daughter for the purchase. The car was nicely prepped. The entire sales process was LOW PRESSURE and seamless. Every salesperson we interacted was laid back and pleasant. The business manager was a bit stiff, but managed to find us a lower rate for my daughter than offered by USAA. This is the second excellent experience we've had with a North Park dealership in the past 6 months. HIGHLY RECOMMENDED. read more

North Park Mazda - Certified pre-owned for my daughter. She's got the best parents! - Auto Repair Near Me - San Antonio, Texas

I brought the new vehicle I purchased from here for SERVICE, it's first oil change and vehicle inspection last week. (Disclosure, I have a year worth of free oil changes so that's why I come here.) The service was good. I have only used one other dealership for service, Cavander Toyota, so that's my only baseline to compare to. The service was done within an hour, about 45 min I think. This was daytime during the week. They don't have the same amenities as Cavander Toyota what with all the free cookies, doughnuts and such that Cavander offers, but they treated me well. Since my oil changes are free I will be back. read more

Always excellent service at NPM. I took my CX5 in for an oil change and they automatically check for everything. Come to find out I had a nail in one of the tires. Immediately the service techs removed the nail and all was good to go. I drove off as one happy customer. Thanks to Bruce and his team members! read more

Loved my experience buying a car from Mohammad! He was EXCELLENT and a wonderful man who listened to what I wanted to purchase. No hassle in and out in less than 3 hours. read more

I've been here a few times to have my oil changed on my Mazda. I basically only come when they send a coupon for a $19.95 oil change. I always schedule an appointment and always come on a weekday but end up waiting over an hour every time. They offer shuttle service but I don't like leaving my car and having to wait for someone to come pick me back up just for an oil change. The waiting area is comfortable and they offer free soda and coffee. The staff is also polite and helpful. I'd only take my car here for an oil change if they offer a discount. Otherwise, it's not worth the time or money. read more

We always depart North Park Mazda knowing that our vehicle has received the very best level of service available in San Antonio. Thank you again! read more

This in refernece to the service department: If you value your time DO NOT bring your vehicle here. My mazda was purchased here in 2011 and I love my car and the company. Ive brought my car here for service since I bought it! Time and time again the service department has failed to live up to any standard. I made an appointment a week in advance for an oil change. Dropped off my carr, was told it wo uld be ready in two hours. Showed up 2 1/2 hours later because I hadnt received a phone call and my car hadnt even been worked!! Trust me I work in sales and understand it gets busy but this has occured time and time again. read more

I can't speak to the Sales Department, but I can speak to the Service Department. I highly recommend the Service Department at North Park Mazda. It's easy to schedule an appointment, and every time I go there, whether it's a routine oil change, or something I want to have checked, I am always taken care of. Santiago typically helps me and I recommend calling him up anytime you need anything for your Mazda. read more

This is THE WORST SERVICE CENTER IN TOWN! avoid going there at all costs. i regret getting a mazda because of the service people that work there. they are unhelpful and RUDE. i cannot wait to get rid of this POS car so i can get a different brand just so i dont have to deal with these jerks. the next time i need anything for my car i am going to world car mazda! that is where i bought my car and thats where i should be going this place is a joke. read more

Customer service was excellent. A few of the quotes such as new brakes, battery, battery terminals and driver side mirror seemed a little outrageous in price. I will probably buy the parts and do the work myself. read more

Went to this dealership today for an oil change. It was the fastest service I've had since I've been receiving service from any dealership that I've been to. Melina was my service representative. She was very polite and respectful. Knowledgeable about the car that I had serviced. After receiving the service she also debriefed me about the vehicle and if there were any recommendations. I'll definitely be back. Great dealership great sales reps. read more

I just had my car serviced there and this is the 2nd time the car was not washed. This should be automatic, especially when you pay almost $300 for service AND buy the car at that location. read more

I like the ease of scheduling service online, it was easy to set up, cancel, then reschedule my appointment (which I had to do a few times). They did not get my car in at my scheduled time, but once they did bring my car back they were done fairly quickly. read more

My husband and I love North Park Mazda! Melina saved our butts when we moved here 1 year ago and continues to take good care of us when our CX7 needs service. She's by far the best person we've ever worked with in a service department and we appreciate her so much. Thank you Melina and North Park Mazda! Jerry & Selene Z. read more

The North Park Mazda provided very good service. Advisors are very pleasant to deal with. I am happy with their service. Good!!!!! I am very appreciate that North Park Mazda service is so great! Love that!!!! read more

Service dept is awesome.......I purchased my 2009 Chev Traverse there and have had to take it in several times for things covered under my extended warranty. Although i hate that i've already had to take it in so soon after buying the vehicle from there, Each time has been pleasant and i haven't had a major issues. read more

I have always serviced my Mazda 3 at Norhpark and will continue to do so. They have always provided excellent customer service and are very efficient. The estimated service time has always been punctual. read more

Great customer service and relaxing waiting lobby. Only dealership in SA I trust with my Mazda.

I've been getting my car serviced at NP Mazda for the past 3 years and recently purchased a new car from them as well. We've been very happy with both the service department and the new car experience. Everyone we've worked with has been professional and courteous. The service department folks keep us informed of the progress of our cars; they have a nice waiting area or offer shuttle service if dropping off. The new car buying experience was probably the best we've ever had--Mike Anderson was excellent. Would definitely recommend if you're interested in either buying a new car or needing service for your Mazda. read more

I took my 2011 CX-7 in to have the transmission looked at after my car became stuck in 2nd gear and would not shift. I made an appoint a week in advance for Friday morning. I figured the dealership would know best right? Was I wrong. After an 8 day wait, I was told by the service manager, Melina, that the entire unit needed to be replaced only telling me there was "severe internal damage". She could not elaborate beyond this statement. This would have cost me in the neighborhood of $4,600 so I decided to get a 2nd opinion. When picking up my vehicle, I discovered the service team removed my undercarriage shield and not only failed to put it back on after their inspection but I was missing all of the screws that secured it in place, forcing me to make a trip back to the dealership to retrieve them. I took it to a local transmission shop (Precision Transmission on Highway 90) to have them look at it. They were able to quickly inform me that the front planet had physically separated and caused the transmission to go into a "fail safe" mode to prevent further damage. The Manager on duty (Ron) told me they would only need to replace the front planet and a few other parts that were damaged as a result of the failure of that part and I would be on my way. I was back on the road in only 5 days and for thousands of dollars less than Mazda wanted to charge me for an unneeded service. I usually don't post online reviews but I felt people needed to know to avoid the service department at this location. read more

Good service, I bought my car here and only one time I didn't have a good experience but I gave them another chance and the service exceeded my expectations. I totally recommend it!! read more

I have been getting my Mazda serviced at North Park since I bought the car brand new there in 2011. Today I brought it in because the 'check engine' light came on this past Friday. I feel as though they were completely trying to take advantage, telling me that TWO sensors had gone out at the same time, costing me over $850. I continued to probe for more information because it didn't seem likely that two would, all of a sudden, fail to work. Turns out, only one was failing. It was fixed for $550 and my 'check engine' light is no longer on. I fail to see the value of lying to loyal customers. I will be taking my business elsewhere in the future. read more

Service is good guys help you with cost and special offers ... Enjoying servicing my CX5 there. My biggest complaint is the sales department my sales person never gave me the second pair of keys I've had my suv for 1yr and still no second pair of keys.. Every Time I'm there for service I try and get the second pair of keys it's always can you come back... I'm really pissed about this wish they would not lie and just give me the darn key! read more

I always take my car here for service ..they are always friendly and my car is always ready on time ..they also offer a shuttle car in case you need to go anywhere .. Highly recommend read more

They let you know what will probably be due at next service, which I like because it helps me plan my spending. The waiting no area is very comfortable, with computers, beverages and super comfy chairs. I have been here for three service appointments and the customer service has been great so far. I did not like the Christian magazine in the waiting area, I don't think that's appropriate. read more

Easy to schedule an appt online. Service is done within the time promised and the staff is friendly and helpful.

Love their Service Department. You feel welcome, are treated as an individual and not "one of the herd". Santiago usually is my advisor and he is great to explain what is needed and what to do in the future. The waiting area is nice and clean with drinks etc. although donuts or snacks would be nice. They have been prompt with the service and I don't mind waiting. One time they loaned me a car to drive while my car needed more attention. I really appreciated that. Their service department is one of the plusses of driving a Mazda. read more

recently bought my car here and got a great deal! staff is always friendly and love that they offer a shuttle to and from while I wait for my oil change. read more