Horrible service!!!!! Owner Steve is a liar and thief!!!!! Worst experience ever the owner Steve is rude and a liar and a thief!!!!! I brought my truck in for an alignment rotation and balance. They broke off my LugNut and tried to tell me that it was like that before I came in. They actually worked on it and tried to remove the broken off peace and didn't come and tell me that it was broken until after when it was time to pay.I told him I knew for a fact that it wasn't like that before I came in and that it was obvious that it was freshly broken off anyone can see it. I left and immediately took my truck to two other places for their opinion and both told me 100% that it was just broken off.. Then the second place looked over my truck and told me that two of my tires weren't even balance because they had no weights on the rims so it was clear that they didn't balance them. I then left to drive back to Firestone to conconfront Steve about the work that I was charged for that wasn't performed as well as the broken LugNut. Why I was driving I tested the alignment and it was clearly done poorly or not done at all.. When I got there I told the owner about the work not being done and the poor alignment. the owner Steve was rude and quickly told me he did not want to hear what I had to say and quickly ordered me out of the store and off his property. I asked him to simply show me the wights on the rims and show me they in fact had been balanced and he then again ordered me off the property and threatend me.. All I wanted was routine maintenance work done to my vehicle and it was a disaster... Also to mention the other two mechanics that I brought the truck to for their opinion told me that they had known about this guy for years and that everybody knows that you get horrible service and that he's a liar he has that reputation. My advice to anyone who's thinking about going there is definitely absolutely without a doubt go somewhere else read more

Horrible service!!!!! Owner Steve is a liar and thief!!!!! Worst experience ever the owner Steve is rude and a liar and a thief!!!!! I brought my truck in for an alignment rotation and balance. They broke off my LugNut and tried to tell me that it was like that before I came in. They actually worked on it and tried to remove the broken off peace and didn't come and tell me that it was broken until after when it was time to pay.I told him I knew for a fact that it wasn't like that before I came in and that it was obvious that it was freshly broken off anyone can see it. I left and immediately took my truck to two other places for their opinion and both told me 100% that it was just broken off.. Then the second place looked over my truck and told me that two of my tires weren't even balance because they had no weights on the rims so it was clear that they didn't balance them. I then left to drive back to Firestone to conconfront Steve about the work that I was charged for that wasn't performed as well as the broken LugNut. Why I was driving I tested the alignment and it was clearly done poorly or not done at all.. When I got there I told the owner about the work not being done and the poor alignment. the owner Steve was rude and quickly told me he did not want to hear what I had to say and quickly ordered me out of the store and off his property. I asked him to simply show me the wights on the rims and show me they in fact had been balanced and he then again ordered me off the property and threatend me.. All I wanted was routine maintenance work done to my vehicle and it was a disaster... Also to mention the other two mechanics that I brought the truck to for their opinion told me that they had known about this guy for years and that everybody knows that you get horrible service and that he's a liar he has that reputation. My advice to anyone who's thinking about going there is definitely absolutely without a doubt go somewhere else read more

If you are a single mother on a fixed income looking for a honest automotive service center, this is the place. This business has definitely won my business. Free diagnosis, estimate, and job done with warranty.I was quoted a "ball park estimate", (1,100.00-1,300) and agreed on the price and job being done (since i was told to park it, not safe to drive)which was the entire front end suspension. The head technician took me to the back and showed me what the problems were, anyway I agreed to have it done even though my budget was really tight, and when the tech. called me to let me know my car was ready I asked exactly how much did I owe? He said $646.00, wow that made my day, and they even picked me up since I'm new here and had no other way than to walk. Thank You Guys @ Firestone of Gautier. Will forever be your customer. Jennifer Martin read more

We have been here several times for service and are actually very satisfied with the excellent customer service, as we are greeted as soon as we walk through the door. On August 12th I noticed a roaring coming from the rear of my car on my way home from work, and everything was closed. I called Firestone as soon as they opened and spoke to Steve, he explained that he was booked for the day but would work me in. I dropped my car off at 8:30am and by 9:15am, I received a call from Steve letting me know that my car had been diagnosed and had an estimate ready. Not only was the price great, they were helpful by answering all of my questions and concerns. If excellent customer service and affordable prices is what your looking for, I highly recommend this auto repair business. Thank You! The Martin Family read more

After 3 weeks, another local shop couldn't figure out why my car wasn't firing correctly, I knew it was time to start looking around for an "up to date" repair shop. After researching this auto repair business and hearing good things from others, along with some pretty good ratings, I decided to try this location. I must say that the customer service was extremely great, everything was explained and showed to me in a way i clearly understood process, amount of repair was what was discussed before job. The facility is extremely nice and customer/kid friendly. Outside places to sit and wait. Overall I will go back and give this place a grade A. read more

DO NOT take your car here. My check engine light was on for 2 days, and I took my car here to see what was wrong. It turned out to be a broken temperature gauge, which they proceeded to "fix", for $200.00 Ten minutes after picking up my car, the check engine light came back on. This time I took it to another mechanic, who diagnosed the same problem (broken temperature gauge) and let me know/showed me where the previous mechanic had broken a hose during his "repairs". Buying a new hose, and actually getting the temperature gauge fixed is going to run about $600.00 DO NOT TAKE YOUR CAR HERE!!!! read more

Re: Front and Rear Brake Job My personal experience with the team at "Firestone of Gautier", is a reliable automotive repair center with highly trained and certified technicians. A very "female friendly", place to bring your vehicle that not only takes the time to explain, but to show me whats in need of repair for my vehicles. After researching local mechanics in the Jackson County area, this location was most recommended with certified techs and fair prices for parts and services. The personalized service I received, gained my instant trust. Thank you again guys! J. Richards read more

My brother got a new car for graduating college and gave me his old car which needed an extensive amount of work according to my brothers current mechanic in Hattiesburg, Ms. I decided to take it to the Firestone store here in Gautier since their reviews were good. One of the owners waited on me and I must say that the service they provided during this virus scare was top notch and professional during the entire contact-free process, and the car did not need a new engine as I was originally told by my brother. Thank you firestone! I highly recommend this location. read more

I recently had transmission troubles with one of my vehicles and was referred to the Firestone by another automotive place in Gautier.The staff seemed very knowledgeable, friendly and spoke on a personal level. I have been more than satisfied with the outcome of the work done and warranty that came with the repair. The overall cost was less than I was quoted and the manager applied a 15% off coupon I didn't even know about. Thanks again, Firestone of Gautier, I will return and recommend! Tommy & Margaret Henderson read more

I moved here from Florida a few months ago and by word of mouth decided to try this place out for a few basic maintenance/repairs, and personally I was very satisfied with the entire experience. The mechanics were very friendly and even took me back to explain why my tires are wearing on the insides. I recently ordered a set of tires and got them installed same day with an alignment and the wait was very short. Personally, based on my few visits would recommend this location to my friends and family. read more

BEWARE. These people are crooks! Owner Steve Moye is a liar and a thief. We dropped our wheels off to have the tires removed from the rims and mysteriously they came up "stolen". He thinks he gets away with things like this because he has a temporary, removable sign stating that he isn't responsible for your property. Think twice before you give this crook your business and take it elsewhere! read more

Be very careful about doing any business with these people. They do shady work and will claim to repair things they never touched. When I personally asked for money back they grabbed a phone, called 911, then they threw my paperwork in the air while hollering that they was being attacked. Not kidding. Run as far away from this business as you can....or just Google the owners name. Steve moye Jr read more

Returned a U-Haul truck to this location, and the employees were very friendly and conversational. Took my Mercedes back for brake job and saved hundreds compared to the local dealership price. Haven't had any problems and could definitely feel the difference when applying my brakes. I would recommend this facility to everyone. Thanks again Firestone and friendly staff. read more

I took my car to be checked by Firestone, and while in their care they damaged my car door and made many deep scratches in the door. The owner claimed they did not do it, but the car had no outside damage before I brought the car to Firestone. These people are not truthful, I would never take my car there ever for anything. They have a history of damaging cars. read more

Received coupons via mail for an oil change and a front end alignment, called in and the manager was very flexible with my late work hours. They even delivered my car to me at work. Very satisfied with the work done, they even checked and topped off all the fluids, checked the tires and even fixed my door handle. I will definitely be returning! read more

My entire family uses this auto repair facility and have had nothing but very positive feedback. The staff is very friendly and the facility is nice and clean with up to date tools, equipment and diagnostics that seems to take the "guessing" and "eliminating" out of the equation. I would highly recommend taking you car to Firestone of Gautier! read more

We purchased a set of tires from Mr. Moye in December 2018 and we received prompt excellent service from them. He was very informative on which tires I should purchase for my car. Even gave me a discount which I was very thankful for. I highly recommend them for all your tire needs & any services for your vehicle. read more

Special thanks to Steve & Kim at Firestone for being honest and repairing my vehicle. As a woman it can be difficult to find a trustworthy mechanic. What I thought was going to cost me a house note ended up costing a few snacks. Thank you & God bless! read more

Up to date in the latest diagnosing technology, love the waiting area, staff, and expertise presented by this location. Problem was fixed the first time without unnecessary costs.thank you firestone and I would recommend this location to all. read more