ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

Supposedly fixed my truck power steering 14 months ago. But it blew out on me. Took it back to them…read moreand they charged me another almost $2000 to fix hoses that should have all been replaced with the last few thousand I gave them. Do not trust them. They should have made it right instead they just cut corners to make more money.! Horrible.

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

My wife hated shopping for cars, until now! CarMax simply made purchasing car so much easier. No…read morehassle, no run around, we even had our car shipped in for free since it was in Seattle area for a test drive, no obligation! I will never purchase a used vehicle any other way now.

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

Quick turn around time for car service. I don't know what else to say to meet Yelp's 85-character…read morerequirement.

This is one of the most smooth transitions I've had in buying a new car. Joseph is a great…read moresalesman; honest straight forward. I recommend him.

This is a website that has lots of resources for buying used cars in Spokane.read more

No high pressure sale's here just honest people who care about providing good service and good…read morecars. This will be my first place to go when looking for a reliable used car.

had an 11 am appointment. waited out in the freezing cold with cash. they left me waiting 1 1/2…read morehours. nobody ever showed up. but they did say sorry twice to repair the lost time and money i wasted going there instead of going to work. not professional at all. at 12 10 i decided to leave. when i got home , i saw a facebook message she wrote at 11:25 saying they couldn't be there at 11. i didn't get this message because i was in their parking lot waiting. lame excuses from some "hometown hero" family owned and operated. lol who doesn't arrive to their "business" for a customer with cash? makes you wonder whats up with the cars they sell? and are they profiling who they sell what to? curious minds wanna know

Went to get a diagnostic on my car. They gave me a invoice totaling $1700. Said I needed a new…read morebattery too... I said I had just got a battery a month prior and he scratched it off the recommendation list. Seems super shady. I won't be back

If you would like to take your car to a dealership and have it ignored for a few days you take it…read morehere. This dealership really lacked proper communication skills and good customer service. Really makes me wish I didn't have a mazda when in fact, I love this brand. As a manager of another company and seeing this happen to your car, it's really frustrating because the issue is easily fixable.

Needed a van to transport family from Seattle back to Spokane. This place had a good price and…read morebecause it is off airport lower fees and free parking. The van was clean and reasonably well equipped. It did not have blue tooth connectivity though. I assumed all cars do these days. This was an inconvenience for me as I absolutely do not talk and drive. The rental process was easy and no pressure to buy gas or insurance.

My truck was in for repairs and the team was very helpful in providing a rental truck. They have…read moreexcellent customer service.

These guys were very professional. I bought a car from out of state and they helped coordinate the…read morewhole thing. I've bought many cars and this was one of the better experiences. Justin was my salesperson and went over and above, taking pictures and videos of the car, as well as driving it to a third party for inspection upon request. Tyler in finance helped to button up the transaction and got me all the paperwork. Both of them took dozens of my texts and calls with a great and professional attitude. I would highly recommend them to any buyer, local or remote.

Drove in to the lot after work right about at 5:15 PM drove around the lot a few times looking for…read morethe vehicle I was interested in couldn't see it couldn't tell one building from the other. I suppose I could have looked a little bit harder so I called and I called and I called and I called finally, some young kid walking across the lot with his phone out. I said hey would you mind answering the phone and he said oh I don't answer phones why don't you call them? I let him hear the phone, ringing and ringing and ringing he said well would you like me to go get them? I said how many people are in the office , Maybe three or four I doubt if they were all on the phone I left end of story.