Had a wonderful experience with Galaxy HVAC. Our furnace had stopped working and Ratmir was able to accurately diagnose and fix the problem while clearly explaining every step he was taking during his visit. We were also really lucky that the spare part we needed to replace was in his vehicle. We really appreciate his expertise and his patience in answering our questions. Booking the appointment was very easy and pricing is reasonable. I would work with this team again if we ever need any help with our HVAC system again in the future. read more

I had an excellent experience with the installation of my heat pump system by Galaxy HVAC to replace my aging furnace (and no previous A/C). I talked to two other major heat pump installers in the Bay Area, and I ultimately chose Galaxy because they spent the most time answering my questions and provided a thoughtful recommendation for a high quality heat pump system at a competitive price. I decided to install a 5-ton Mitsubishi variable speed unit with 3 zones for my 2-story, 2500 sq ft house in the Peninsula (2 zones downstairs and 1 upstairs). From end to end, I had a pleasant, transparent, and smooth experience with Galaxy representatives. Constantine was a knowledgeable and responsive estimator. He provided me with all the pros and cons of different manufacturers and configurations and patiently answered all my questions. (My only minor complaint is that he underestimated the amount of time it would take to do the install--saying it would take 2 days when it actually took 5 days.) Peter the electrician did high quality work and displayed attention to detail in installing a new sub-panel and EV charger. He also replaced my (very old) existing circuit breakers for free. Alex and Zeke were professional and efficient in installing the heat pump system. It was not an easy feat since our attic spaces were pretty tight! They cleaned up everything after every work day and were courteous as they worked in our home. I could tell that Peter, Alex, and Zeke were conscientious and cared about the quality of their work. I had an issue after a couple of weeks with one of the air handlers overloading the transformer and causing a shutoff. Someone came out quickly and fixed the issue (added a second transformer) and everything worked smoothly after that. Overall, I was happy with my experience with Galaxy and heartily recommend them! read more

Galaxy Heating & Air Conditioning - Mitsubishi 5-ton heat pump - Heating & Air Conditioning/HVAC Near Me - San Francisco, California

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I used Galaxy services multiple times for appliances and HVAC repairs. They usually available within a day or two. Once my dryer broke on Saturday and it was fixed by Galaxy technician in the afternoon, same day! Technicians are highly knowledgeable and professional. They would go extra mile to find the right part at the most affordable price. read more

Way too expensive. I fixed the issue for 20% of what they quoted for me. The parts alone they were up charging 100%

Ivan and his team were incredibly professional with the individual replacement of our dual fueled furnace and new installation of our electric heat pump system. We would recommend the Galaxy HVAC if someone needs an updated electrical heat pump AC system because of the expensive natural gas prices. read more

Colin from Galaxy HVAC came in a couple days before Xmas to help diagnose an issue with our furnace. He quickly described the issue and sourced a part for me. We are happy to say our heater is working again for the remainder of our Holiday time! Thanks for the clear communication and quick turnaround! read more

Quick and efficient, less than 30 minutes for repair. Robert knew what he was doing. read more

Galaxy HVAC has helped me with on two different occasions. The first was with my HVAC, and the second was with my washing machine. Both times I had the pleasure of getting help from Ratmir, as he quickly diagnosed the issues and worked diligently until the problems were resolved. My HVAC issue last year required the unit's replacement. When we noticed my HVAC drain pipe was still leaking water, albeit at a much, much lower volume than before the unit was replaced, Galaxy HVAC had Ratmir come back to do a pipe flush, which did the trick, at no additional cost. How Ratmir and Galaxy HVAC took care of me demonstrated their dedication to their customers and commitment to their work. I would highly recommend Galaxy HVAC to everyone in the Tri-Valley and beyond. read more

Thank you again to Galaxy HVAC . this time Ratmir was our technician. He quickly found the problem with the igniter and fixed the problem. And our furnace is working again. read more

Galaxy Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - San Francisco, California

I am very dissatisfied and do not intend to pay Galaxy anything. First visit was rescheduled by them. They then claimed to have diagnosed the problem and asked me to approve ordering parts. They then had to reschedule the next visit because they had ordered the wrong parts. Then when they finally did show up they left without having fixed our heating and said we need a new heating system. So here we are, no heating (just as the cold weather bites) and no further forward. They said a manager would call me and no one has. Will never use again and will counsel others to avoid. read more

I was having issues with my AC unit in the middle of a heat wave. Galaxy were super responsive, and sent out Eddie to help me out in the matter of a few hours. Eddie was super helpful, walked me through the issues, and resolved things in a practical, quick and cost effective way. read more

Galaxy Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - San Francisco, California

The service is excellent.. on time and knowledgeable. Ratmir , the gentleman that has serviced our appliances is great.. he calls to let you know he is on his way. arrived on time. I am so impressed with the quality of work performed by Ratmir. I highly recommend this company and most of all Ratmir! read more

Excellent, professional, friendly. Assessed furnace, tried various fixes until figured out issue. Good communication about arrival of part and return installation. Definitely recommend. read more

The service I received couldn't have been better. My Kenmore furnace was installed over 20 years ago and had never needed any service until now. When it stopped producing heat I reached out to several local companies and Galaxy was the only one who responded quickly. They booked a time to visit my home with a 2 hour window. They texted me to give an exact time they would arrive and they were punctual. After a few trouble shooting tests, they determined the ignitor was likely the issue. They got back to me that same day to say that a part could be ordered for my old unit and would take about a week to get it. They installed the new ignitor today and I once again have heat. I received an automated text that confirmed they would arrive today and again a text telling me exactly when. I could not have been more pleased with the outcome and the charge for their work was not unreasonable either. My home is in SF so the cost of any service can vary a lot. I highly recommend these guys. read more

My entire HVAC system and original thermostats stopped working after I tried to unsuccessfully install a new google nest. Ratmir from Galaxy Services came over to help with the issue. He arrived on time, and immediately was able to figure out what went wrong. He was very knowledgeable and patient in explaining what kind of HVAC system I had and how everything works. Even though in the end they didn't have the exact (rare) part that was needed to be replaced to properly fix it, he told me exactly how I can try to find it and different options I have to fix it (either by myself or with the company). For only the 65 dollars diagnostic fee I was charged in the end, this was awesome service and I learned a lot in the process. I also really appreciated that he made sure I am fully aware of all my options for fixing it and wasn't costing my wallet more than I am comfortable with. Definitely highly recommend Galaxy Services! Especially Ratmir! read more

Ratmir, is very good. He is prompt, responsive & through. He did great job repairing our Air conditioner by quickly understanding the problem. Highy Recommend him . read more

Once Eddie was here he was quick to help and ID what next steps. He installed a new wall heater the next day. Pleasure to work with.

We worked with Galaxy over a year ago when we had some issues with our washer and dryer. So when our dishwasher started leaking, they were first on our list to call. I called on a Tuesday morning and Aaron came out that afternoon to look at the problem. Aaron was incredibly professional and quick. We would absolutely work with Galaxy again the future. read more

Highly recommend! Our air conditioning stopped flowing cold air and we called in the morning and were able to get a same day appointment in the morning. Two technicians came out and assessed the situation. They were very knowledgeable and knew what they were doing. I appreciated Galaxy's courteous and professional service. I will definitely be calling them for my future appliance repair needs. read more

We had a great experience with Galaxy HVAC. We were able to schedule an appointment very soon after I contacted them for a quote. Ratmir arrived on time for the appointment and found the problem in less than 5 minutes. He explained the problem to us clearly. We are so happy now the heater is working again! read more

Steve came out and fixed the problem and also explained to me how to fix it myself. He was so nice respectful and people friendly I would recommend to anyone!! Awesome go Steve!!! read more

Outstanding service as always. I'm a return customer. My furnace wouldn't turn on and the nest thermostat was off. This time galaxy didn't even charge me at all. The tech Eddie said that it was just a power breaker reset and that there is nothing wrong with the furnace. read more

We would give 10 stars if we could to Mike Stone, Alex, and Ali. They provided extensive knowledge, efficient installation, and treated us like family every step of the way. They are very responsive and pricing was fair. Service was outstanding! Highly recommend Galaxy Heating and Cooling, so happy we worked with this company. read more

I call this vendor. A lady answered my call. She provided an estimate of the repair cost which is reasonable. So i made an appointment for a technician to fix my air conditioner. Ratmir came and fixed it. He even gave me a $50 discount. He is awesome. read more

Aaron was so great! He showed up during the service window time frame and got to work right away. He repaired our freezer issue in about 20 minutes and was so friendly the whole time! He was polite and informative about how the issue happened and how he was going about the repairs, it was really helpful to understand the issue and see how it was being fixed. I will absolutely use Galaxy for my future repairs, and request that Aaron be the technician assigned! read more

Very excellent service. Came in and I could tell this wasn't their first rodeo. They fixed everything and even helped us identify other underlying issues. Would most def recommend Pete and his crew as they went above and beyond their task and responsibility. read more

When our heater stopped working , we needed immediate help to help us get through the night. Galaxy sent out help in a couple of hours. the technician Eddie was knowledgeable and was able to diagnose and fix the problem immediately. Overall very positive experience with Galaxy and I would highly recommend them to my friends and family. read more

Eddie & the company were amazing from start to finish. They were all booked up but we're able to fit me in so I didn't have to go another night without heat. Eddie was very straightforward which I appreciated. He diagnosed the problem, gave me a couple solutions, and was very upfront & honest about everything. Would highly recommend! read more

Our central AC system stopped working during the latest heatwave. I was able to get a next day appointment to get the AC fixed. It turned out to be a bad capacitor on a very old AC unit. Highly recommend Eddie - quick service during the hottest days of the year. read more

I think there was a misunderstanding between me and technician. I talked to the owner about it and he quickly solved the situation so I like to thank him for being responsible. Once again thank you for being honest. read more

My experience with Galaxy HVAC was great! My heater wasn't working, and they were very quick to respond. I was so thankful that Ratmir was able to come out the next morning (on Thanksgiving day). He was great - found and fixed the issue quickly, and then took the time to walk me through some options for updating my HVAC system given the age of the furnace and AC. Would highly recommend both Ratmir and Galaxy, and will definitely go back to them for any future needs! read more

Aaron was great getting our oven back in service before needing it very soon on Thanksgiving.

Very prompt response and get me latest appointment.