Betty is very responsive and sweet. I have been here for a windshield and tint on 2 of my cars. They do an amazing job and I definitely recommend them. read more

Whatever you do don't get your windows tinted at this location! I showed up asking for a quote and the young man doing windows tint came out and gave me a quote. i asked if he could do it today. He said yes sir ill do you a great job. i said what time. He said come back around 2. I showed up and he did the first window and there was a big chunk missing out of the corner. He tried talking me into keeping and and offered a discount. I said i would like it done right. He threw a fit , ripped it off and said i should have never taken this job, i haven't had lunch, i was doing you a favor and I'm not doing the job today. you can come back another day if you want it done. I had the afternoon off work and wasted my time and my gas driving across town and back. I have never seen something so unprofessional. Needless to say ill never be back. read more

Best place to get a quality windshield repair or replacement anywhere! Great price, great service, life time guarantee on work! I had my windshield repaired after a basketball hoop fell into it. Price was less then my deductible. Fast and professional 2004 Nissan Xterra $195 out the door. read more

I called First Call Auto Glass to get an estimated on my cracked window, that's when Betty answered the phone! She was knowledgeable, peppy & eager to help! She knows what she's talking about & sticks to her word! I made an appointment for Tuesday at 8AM. Once I got there this morning employees Pat & Scott (I think) we're ready to get started, they definitely weren't your average 8AM cranky workers which was a relief! I dropped my car off for the day because I wasn't able to make it back at 10:00AM to pick it up when it was done but as soon as I arrived my car was neatly parked in the provided parking spaces of the shop. Betty & the other woman (I believe her daughter) helped me take the rap off and gave me a clear run down of what NOT to do for the next 24 hours. Anyways the window it self looks 100% and customer service was 200% read more

Needed to get my windshield replaced. Betty was able to get us a Toyota windshield, walked us through the insurance claim, and kept communicating with us through the whole process. Thank you for an amazing job and amazing customer service. Best customer service we've received. Will definitely recommend to anyone that needs any services that your shop offers. read more

My car was broken into in the middle of the night, and First Call was able to fix my window for me first thing the next morning. From the moment they answered the phone, they were extremely friendly, helpful, and showed sympathy for my situation. I am so thankful they could help me out right away, their pricing was very fair, and they replaced my window in less than 45 minutes. I will continue to use them for any glass or window repair work that I need in the future. read more

This place is top notch, and they treat people the way they want to be treated. I called late on a Thursday and a gentleman answered the phone with courtesy and helpfulness. He was not in a hurry and explained what all is included in the price as far as warranty, process, materials, and workmanship. He stood out far and above the other places I called, and I could tell right away that he cared about having my business. They had the windshield I needed and got me in early the next day. Upon arrival I was treated again with the utmost courtesy, along with concern for my comfort while waiting. They did not try to talk me into things I did not need and went the extra mile in everything they did. It is rare to find a business so well run, and it was a pleasure giving them mine. read more

I had a broken windshield. Called my insurance and they recommended First Call Auto Glass. They called me same day and set up appointment a few days later with a 4 hour window of time. Technicians called 30 minutes prior to arrival. They were friendly and professional and got the job done in a timely manner. I would highly recommend this company. read more

Everything you're looking for in a company! Professional, courteous, genuine, knowledgeable, friendly, and FAST! Can't recommend this place enough! Diagnosed my drivers side window which would no longer roll up. Popped open the door panel and quickly diagnosed the problem, gave me my options, and temporarily powered up my window so it could at least be shut while I figured out what I wanted to do next. Within the options they laid out, some of them were not even options where they would make any money, just the best possible solution for me. Like I said, exactly what you're looking for. Also, I think it was (Pat) in the shop...(the main service tech)...he was awesome :) read more

Everyone here is so friendly and efficient! I was able to get a quick appointment with no problems and they were very flexible with my schedule. They replaced my whole windsheild in about an hour. The waiting room is very comfortable and they had the best prices around. read more

I will definitely go back to them for any car window repair/replacement! My mom's windshield cracked and I had to help her translate since she doesn't speak English. I don't have experience when I comes to cracked windows and it was my first time calling to get it fixed, but luckily Elizabeth helped guide me to schedule an appointment. She was so patient and helpful! I really appreciate her kindness since I get nervous when I have to translate for my mom and I worry if I am taking too much time. I'm grateful that Elizabeth helped me and and made it comfortable for me to schedule! She really went out of her way to help. As for the windshield replacement, it went so smoothly and it's really reasonably priced. The 2 installers (one of their name was Devon and I didn't get the other gentleman's name unfortunately) were very friendly and helped me with my concerns. They definitely had smiles on their faces (they were wearing masks, but they were very happy to help) and cared to make sure it was perfect! All 3 of them have made the experience wonderful and comfortable. I will continue to support/recommend First Call Auto Glass in the future. Thank you for the quality service! read more

I have had four of my vehicle's windows tinted here, and several windshields replaced with First Call. Pat, Betty, Scotty, and the rest of the crew are top notch, and hands down the best at what they do. I have referred many friends and family there and every time the service and quality of repair are beyond expectations. These guys are amazing! Thank you for everything you have done! read more

Unbelievably knowledgeable customer-service, Betty and Chaves(sp?)your prompt and professional installer!! I needed my windshield replaced, and initially started with a well-known national glass company based on my insurance company's direction, but when it got to having to reschedule a 4th appointment in a week, due to misordering the glass, mobile technician was ill, the next technician came out with the wrong glass again, that was it !! So glad to find First Call. I went into their shop one afternoon, made an appointment for the next day and the glass was installed at my home in 40 minutes! (Safelite could learn a valuable lesson from your business model!) Thank you again. Your company is top-notch would be happy to endorse and recommend you in the future! read more

These guys are the best Auto Glass company in North county, Go to Pat for great service, on estimate, same day and a can do attitude. Even helped me to source parts for my wife's 2003 Mustang to save cash. Could have cleaned the gunk off the window which I put on but no complaints we would go there again in a heartbeat! A1 service read more

I look to the cloudy, rainy sky, see the clouds part, and a big ray of glorious sunshine beam down on my glorious, new, NOT CRACKED windshield.... ...what a change from yesterday! Read my previous review of Brothers Auto Glass. They SUCK. After calling First Call Auto Glass yesterday, from the the "lobby" (weird garage with a folding table and chairs) of Brothers, after they wasted over an hour of my time, I arrived to my appt with First Call today, called earlier in the day to see if I could get in earlier than expected since I got done with work early (yes). Have spent the last 45 minutes in their NICE, CLEAN, PROFESSIONAL lobby, watching a funny movie while catching up on work emails. Betty even gave me the wi-fi password so I could get work done while I wait. SUCH a MAJOR difference from the junkyard over at Brothers. Great, super helpful customer service. Nice, clean facilities. I can hear them communicating with the installers over the phone to make sure their customers out in the field are being taken care of. This is a totally LEGIT business and you should not waste your time down the block....it's a few bucks cheaper at Brothers, but not worth it. You get what you pat for, as in all areas of life. read more

These people are AMAZING!!!! I hope my windshield breaks more often so I can utilize their services!!!!! After making an appointment with Safelite (giant national chain) I decided to call a local option (First Call Autoglass) to get a price comparison. Not only was Betty G at FCA friendly and professional, she quoted me a price that was nearly A HUNDRED DOLLARS cheaper for a new windshield. Installer Scott came out a couple of days later to replace the windshield at my place of business and was both professional and prompt. He was done within an hour. I would highly recommend these folks! read more

It's tough to find good help these days. Even tougher to find it locally, and even tougher than that to find good, local help when you want it. Had an issue with the windshield on my truck this morning, and I called my insurance company to have one of the major glass companies come fix it. They were booked, couldn't come out until Monday. That didn't help me, I needed it fixed today. Had the insurance company just find me someone to come fix it that could do the job today. Then came Pat. Pat out there at First Call Autoglass came out and fixed my glass right away. His professional, friendly service was a welcome change from the mediocre attitude of major companies whose employees don't want to be at work on a Saturday. Pat made sure the job was done right, cleaned up after himself impeccably, and even offered to give me a hand putting my freshly reupholstered headliner back in - at no extra charge. Local companies with good old fashioned customer service like this are hard to come by. First Call Autoglass will be just that in the future for my auto glass needs - the first call. read more

Driving up 15 and windshield was hit by a rock. Called a couple other places but they did not have the windshield and would have to order it. My Insur. agent recommended First Call Auto Glass. Called them, they had the needed windshield and was able to get in that afternoon. Betty and everyone was very nice and helpful and great service all the way around. Would use them again if I needed. read more

Great staff. In and out in about an hour while I walked across the street and enjoyed some good Mexican food. Will definitely choose these guys the next time someone smashes my window in the middle of the night and doesn't even steal anything because wtf. read more

I probably should have made this a four-star review not because of anything Pat did but because of his vendor's lateness. But Pat's referrals have made up that star! I came here to get a new windshield because the old one was pitted and worn to the point where driving into the sunset was virtually impossible. Pat quoted a price on the phone that was very fair, and we set an appointment for 3pm. I got there a bit early, intending to wait while the work was done. Pat's son recommended the restaurant across the street for good burgers. (They are good.) A couple of minutes after sitting down, Pat called to let me know his supplier was running late bringing the glass. He could have the windshield done by 5:00, not as early as expected. I had an appointment I had to get to, so we agreed to do the windshield the next morning. I showed up a bit late the next morning, but Pat got to work right away. He got the windshield on quickly. He asked if I needed Velcro for a fast pass, and also if he should save a nerf dart that my daughter had stuck to the old windshield (No!). He transferred a parking tag and the old oil change reminder sticker. Everything was done in about an hour. The workmanship was excellent. The price was exactly as quoted. We threw new wipers on as well. Additionally, Pat pointed me to some other mechanics for maintenance work. Those referrals were superb. Super happy with them. Overall, a very pleasant experience and incredibly helpful beyond just his work in meeting other competent professionals. read more

Took me a minute to write this review but here it is! So the little mechanism inside of my door that makes the window go up and down broke and my whole entire glass window was stuck inside the door panel and wouldn't go up. I ended up taking the door panel off myself to check it out but couldn't do anything on my own , ended up going to this place, its really close to my house, to see what they can help me with since my door panel was already off they didn't charge me the initial $65 just to see what was wrong with it a gentleman came out right away looked inside and told me what I needed. At first they wanted to get me in with an appointment but I had told him that my window wouldn't go up at all and I needed it fixed as soon as possible so they squeezed me in that moment and all together it took about 40 minutes to get it done and she even gave me a discount! Everyone was so friendly and prompt with great customer service! Thanks guys! I would definitely recommend them read more

Great, fast service! Very nice people too... Very impressed with their service and quickly they got us in for an appointment and how quickly they put our new windshield in! read more

I had a big crack in the top of my windshield on my Ford Flex and had to have the windscreen replaced. I got a quote from Safelite via my insurance company Geico but thought it better to shop around. I found First Call here on Yelp and saw the great reviews and decided to give them a call. They were super friendly and gave me a quote that was significantly lower. The Flex has a design quirk that makes windscreen repair tricky but they had a lot of experience with it and explained the challenges. The end result was a job well done and on time. These guys are highly recommended! Pro tip: There is a fabulous cafe nearby called "Come On Over Boutique & Cafe" which is a great place to have a sandwich and coffee while you're waiting. read more

Couldn't have gone any easier! Or cheaper for that matter... The guys came to my house and were so awesome- polite, friendly and quick! Totally recommend :) THANKS for making this an easy process! read more

Competitive prices, just so you know... I contacted three auto glass repair shops in Vista and Oceanside and this is the only one that even bothered to reply! And thankfully they did. Outstanding service, friendly staff, and excellent craftsmanship. They were very flexible with pick up and drop off as well. read more

I just had my car's windows tinted yesterday and they did an amazing job. I was able to get an appointment right away. They have a very friendly, family like staff and are very professional in what they do. I highly recommend them to anyone looking for the job to be done right the first time and with the highest standards. Thank you First Call Auto Glass. read more

I knew in the very first moment I was in the right place. I had a windshield that needed replacing and not a lot of time. I was treated like a welcome guest, got a 'drive-out' price and was in and out within 1.5 hours. By the way ... it really was the drive-out price. Very knowledgeable about cars, Pat was helpful that day and on another day about a week later when I happened to be in their area and thought to stop by to ask for some expertise. Not only did I get my answer, they told me to pull around back and fixed me up. No charge. Just because. They chose an excellent name for themselves. First Call. They should be your first call if you have an auto glass problem. Thanks, First Call Team. read more

Simply the best! If you need your winshield replaced just call Pat at First Call Auto glass. Best price and super fast had my car back in an hour. read more

Best Autoglass Prices and Staff anyone could ever ask for. The staff there were amazing, Very friendly and professional, Took in my friends 2007 Ford Mustang GT to replace the entire front windshield and was quoted barely over $250. Better than what safe lite or any other auto glass store quoted me. Plus the fact that they got it done in just an hour... Unbelievably great group of workers there. Recommend to everybody who needs their windshield replaced. They also sell subs/amps and make custom boxes for vehicles! read more

Wow! I'm probably the worst customer ever, but Scott was amazing. Allstate told me I had no deductible, expecting to pay nothing and with a wallet stolen, Scott patiently waited for me to gather the funds in order to pay for his services. When I say "patient" I mean like, AN HOUR post-job finished patient. Thank you Scott, you deserve all the good karma in the world for your patience and understanding. I represent 2,000 insurance companies nationwide and will make SURE to spread the good word to my insurance agent & adjuster contacts within San Diego county of your impeccable service-based company due to the quality of you work but most of all- your unrelenting patience and understanding. The world needs more people like you. Thank you so much. You made my day. read more

This place is AWESOME! Office staff is so nice...been here twice for a chip in the windshield, both times fixed so well I couldn't even find it at first. They also took me in right away. I am not messing around with any other place ever for any windshield needs...here and only here. read more

Awesome company, killer service. This will be my go to place for auto glass from here on out. I was in and out within a hour. They even fixed my headliner for me while they were at. read more

Was told by Allen's Wrench (a fantastic auto shop in San Marcos) that these guys did good work and were totally above board. My driver's window came out of track and most places told me I needed a new regulator, which could cost well over $400. For the $80 inspection charge, Pat discovered all I needed was a missing bolt. Got it all taken care of for $80 and in under 30 minutes. He could've easily told me I needed a more expensive remedy, but instead took care of me in an affordable, ethical way. Misty was great to work with as well! Highest recommendation! read more

If you are looking for glass replacement this is the only place you should be calling! Ease of same day appt - 100% Customer Service - 100% Quality/Detail of work - 100% Low rates - 100% read more

These guys are great, took me in as a walk in to install the rear glass in my Chevy El Camino. They did a great job, and at a fair price. I asked if they could install some aluminum trim mouldings that I received but hadn't put on yet. They did that work and charged me the original quoted price which was for install of the rear window. I will go there for any future car glazing needs read more

On the Friday before Labor Day weekend, I was driving from Tucson, AZ to San Diego, CA and a pretty big pebble struck the driver's side of my windshield, made a dime-sized chip and became a 10-inch horizontal crack just seconds later. And I wasn't even that far into the trip! I immediately called my insurance company and eventually got passed to this glass shop. Luckily, they had an appointment available at 4pm so I drove straight there and was on my way less than an hour later. Betty and the rest of the staff were excellent. read more

Fast, friendly, professional and makes you feel like part of the family. Great experience and will go back one day when my windshield demands it. read more

Was referred here by the excellent staff over at Conover's auto-shop just up the road from this shop and was very satisfied with their work. I setup an appointment for a Saturday, fyi they're open by appointment only on this day, I needed my windshield replaced on a truck I inherited, there were two very bad developing cracks that needed to be fixed for safety and Scott and Pat were able to get the whole windshield swapped within an hour of them taking my truck into their shop and at a very reasonable price. They also offer a lifetime repair warranty, thank you guys for fixing my busted windshield and giving peace of mind without breaking the bank. I'll most definitely be back. read more

On my way back home from receiving an estimate from a place my insurance company recommended I saw First Call Auto Glass & figured another estimate wouldn't hurt. I had my passenger window completely smashed in. Since I'm a woman who knows very little about cars, I'm always scared I'll be taken advantage of or treated rudely. As soon as I walked in the two people in the back were very friendly, they gave me a straightforward answer (parts and labor total) on how much it would cost and told me they could get the part in as soon as the next day. When I came in to get it fixed, the price was still the same no increases. They got it done quickly and they even vacuumed up the shattered pieces of glass in my car. I really appreciated that! On top of that, I found the waiting room to be nice and comfortable. They created a very welcoming and friendly environment & I enjoyed being there. Betty was very kind and I appreciate all that you guys did. Your service went above and beyond what I expected! Thank you! read more

I had a rock hit my windshield. I shopped around and First Call was by far the best price. Made an appointment for the next day. They got me in and out in a little over an hour. I would recommend this business 100%. read more