The pharmacy is short staffed They cannot fill orders in a…read moretimely manner. I waited over week to fill a prescription when another location could fill It right away. No follow calls

Just for the photo department. PLEASE take passport photos seriously. You screwed up my photos. You…read moreneed to have a legit decent camera mounted on a tripod. And an employee that understands composition. My face was off center, there was a flash shadow, and my body wasnt even center in the white sheet. This happened the last time i got passport photos. Amateur! And i remember having to re-do them at a legit photography place. I have to do that again now 10 years later. Taking photos is a skill. Take it seriously!!

This used to be the most-visited Indian grocery store in the Union City area. And yes, I know,…read morethere are a lot more Indian grocery options around now. Competition is real, and honestly, that's great for customers. That said, this store feels like it may have passed its prime a bit. They still carry the basics (and that's important), but the fresh grocery selection feels inconsistent. On the flip side, there's a noticeably bigger focus on frozen meals and frozen options, which is convenient... but it's not quite the same as walking in and feeling confident about the fresh picks. A bigger concern for me: a few times I visited, I noticed items that were close to--or possibly past--their prime/expiration date. That's the kind of thing that makes shoppers hesitate, especially when there are so many alternatives nearby. I genuinely think a little refresh would go a long way: - tighter inventory rotation - clearer quality checks - small clean-up / organization upgrades This is still a local business, and I'd like to see them bounce back. I'll continue to support when I can but I really hope they tighten up on options and inventory so it feels like the go-to spot again.

Usually the vegetables are not fresh and nothing like Parwal , guar etc. is available. Twice this…read morehappened to me that the bill was very high when the recipe was checked they put silver coin instead of cilantro. Another time they put a wrong code and bill was very high. Please check your receipts before you walk out of the store.

Tenjinder from photos deseves 5 stars! I came in to get my photos and Tenjinder, was very…read moreinformative and made my visit very welcome! Great customer service! Thank you!

I would like to report a very disappointing experience at the Walgreens pharmacy located at 1795…read moreCapitol Expy, San Jose, CA 95121. I had been experiencing severe tooth pain for several days, which I believe was related to my wisdom tooth. The pain was so intense that I could not sleep, and I was having sharp, throbbing pain that seemed to radiate through my head. A dentist prescribed me an antibiotic because of my condition. When I went to this Walgreens to pick up my medication, the female pharmacist on duty told me that I could not receive it unless I contacted my dentist and asked the dentist to call another Walgreens to confirm the prescription. At that point, it was already around 9:00 PM, and the dental office was closed, so there was no realistic way for me to do what she was asking. I was already in severe pain and became so overwhelmed that I cried at the pharmacy. I understand that pharmacists have policies and responsibilities they must follow, but I felt that the female pharmacist showed very little understanding or compassion for how urgent and painful my situation was. I was not asking for medication without a prescription -- the medication had already been prescribed by a dentist. What made the experience even more frustrating was that I later drove approximately 20 minutes to another Walgreens, where I was able to pick up the same prescribed medication without being required to call my dentist for additional confirmation. I am disappointed that the situation was handled so differently between two Walgreens locations. I hope this complaint can be reviewed so that patients who are experiencing severe pain and urgent situations can be treated with more understanding, compassion, and clear communication in the future.

It was an okay welgreen , I am helping the community to work on something, but the machine is not…read moreworking, it took a while for them to work. The Indian woman trying her best to make it work.

I have been using this pharmacy for a long time with few issues. I really want them to succeed,…read morebecause they are in walking distance from my house and it's a nice, large store with generally good stocking and friendly people. However, I'm old and wanted to get the new COVID vaccine recently. I got an appointment, showed up, and they refused the vaccine because I'm on Medicare. I called the pharmacist after and talked to her about it, and she started that they couldn't give me the vaccine because of my Medicare supplement. I pointed out that vaccines are part of normal Medicare and do not require a supplement, so it doesn't matter what supplement I have. She suggested I go to CVS, so I went to the one in Willow Glen and had a very nice experience. Now, I'm not even sure it's legal for them to refuse a vaccine for someone on "regular" Medicare (not "Medicare advantage," which I might understand), or if they have gotten into some anti-vax "MAHA" kick. But I want to warn my fellow older neighbors that this Walgreens seems to not be friendly to Medicare patients any more. Really a shame and very disappointing, but, outside of warning you, I don't know what can be done about this except take the little side trip to CVS.

This for the **Photos Department** only…read more I just went in for passport photos at Walgreens. I asked about costs and different sets/options available. I was informed that a set is $16.99. I asked how many photos in a set. He started to give me an attitude and refused to say how many insisting that I tell him what country first. I repeated my question, and he condescendingly say "What country?". This is one of my worst experiences at Walgreens. Walgreens needs to train its employees the meaning of service. I came in for passport photos in the USA. If I needed passport photos for other countries other than for the US, I would have mentioned that. Even if it is true that a passport photo set at Walgreens is different for different countries, the employee did not need to condescendingly communicate with its customers with an attitude. At the minimum, the employee could say something like "The set includes ... for US, and will be different for different countries." I did not come to Walgreens to spent my money so that Walgreens employees can berate and humiliate me.

** This review is strictly in regards to the photo department. Passport photo in specifics. **…read more While this particular Walgreens is my preferred location to go to, the service and organization can be lacking from time to time. Granted, I always come back because there is 100% WORST out there. With me trying to get my life together, I finally decided to get my expired passport renewed. This required me to go and get some photos taken. I hopped online and did a quick search for locations that could help me accomplish this task and up pops Walgreens. I'm not gonna lie, I was pretty hesitant to take this route due to some pretty bad reviews and a number of horror stories regarding the lack of care and knowledge the employees had when it came down to photo requirements. The last thing I wanted to do was waste my time, money, and delay my passport getting renewed. BUT!! Convenience and my laziness got the best of me and off to Walgreens I went. I arrive to an empty photo department but flagging someone down was easy enough. In walks Isabel (shift lead) who makes the process super easy. She asks that I take a seat with a white backdrop and begins to take multiple images. Once she was confident that she had a shot that could be used, she brought me over to a kiosk where Isabel went through a check list prior to confirming the photo and printing it out. The process took about 20-25 mins for the images to be ready. Whoo hoo for same day pick up!! Cost was a whopping $17 for a set of 2 which is a lot cheaper than what passport photographers would charge. 5/5 stars for Walgreen's passport photo process. Isabel seemed knowledgeable enough but the final test will be the government actually passing my renewal application. Stay tuned for a possible "part two" review.

Yeesh. Some of these reviews are scary. I had a different (positive) experience…read more I had a late ER visit which required medication at 9 PM on a Sunday. The hospital recommended this pharmacy and sent the prescription here. Within 30 minutes, I got a call that the medication wasn't in stock nor available for 4 more days. I chose to put the order on hold. A few minutes later, I changed my mind and went to the same pharmacy to request them to transfer the order to another store. The pharmacist who helped was incredibly kind and helpful. Literally had two physical phones up to his ear to contact other stores and ensure they had the item in stock. That level of service is really REALLY special. He could have easily just redirected me somewhere else (16 miles away) and made it someone else's issue to deal with but instead, he chose to do the right thing and make sure what I needed was there before I left. To me, that shows integrity and commitment to work. Yes, the area is a little sketch. Yes, the parking lot has a lot of trash. Yes, the wait times can be a little long. But the customer service is top notch. I'd come back if I needed 24/7 medication in the future.

Being on hold over an hour is ridiculous to get medication that was sent in over 5 days ago…read more Terrible customer service with the pharmacy "please hold" then hangs up repeatedly.

I don't know what the issue is with this Walgreens pharmacy, but my experiences here have been…read moreconsistently frustrating. I received a notification that my dad's prescriptions were ready for pickup, so I went to the pharmacy expecting a quick transaction. Instead, I was told I had to wait for the pharmacist to release the medications because there had been a change. When I asked what the change was, no one could explain it, and I couldn't find anything different on the prescription label. To make matters worse, I had to wait over 15 minutes for the pharmacist to return and approve the release. I didn't have extra time to sit and wait because I needed to get my dad to a scheduled appointment. If the medication isn't actually available for pickup, then why does the website and notification system say it's ready? Unfortunately, this isn't the first issue we've had at this location. My dad receives a monthly injection, and during our last refill they gave us the runaround for three days, claiming they couldn't reach his doctor for approval on needles. The problem was that there was already a valid refill on file the entire time. It took them three days to figure that out. People don't have time to make multiple trips and deal with repeated pharmacy issues just to get medications they depend on. Because of the ongoing problems, poor communication, and wasted time, I will be transferring my dad's prescriptions to another pharmacy. Of you need your medicine in a timely manner skip this location and go elsewhere.

So I've been to this Walgreens a handful of times but only for the Pharmacy so this has nothing to…read moredo with the Walgreen section of the store although it's been very organized and clean, their parking lot is rather questionable. There are a lot of Bandon looking cars or RVs, where I pretty sure people are living out of them since the windows look boarded up or have trash bags with duct tape along the edges. Granted that has nothing to do with the store. It attracts a certain in clientele. I'm only giving three stars because the parking lot was also not lit which goes back to the owner of this plaza as well as the questionable cars that have moved in. Every time I've come to this particular pharmacy there's always been at least a 25 minute wait! The people seem very nice that are working behind the counter, but goodness!! This particular day, apparently my prescription was sent to a different pharmacy and I just got a text message from their app telling me to pick it up. I checked the app later and it was my fault, it does give the details of which location of Walgreens but since the last pick up I had was at this particular location I came here without checking the details on the text. So basically come here stand in line and check your emails! Lol

I came in the other day with my boyfriend while I wasn't feeling well, and we received exceptional…read moreservice from an employee I believe was named Frank. He was incredibly helpful and made a lasting impression on both of us. He was quick, patient, and genuinely kind throughout our visit. I don't often leave reviews, and Walgreens has never been my first choice. However, this experience completely changed my perspective. Employees like Frank make a real difference, and I truly appreciate the outstanding customer service he provided. Thank you for making a difficult day a little easier.

Understaffed, slow staff. Forget about getting anything from the drive through in a timely manner…read more Medicines are late / out of stock. They will send you to other far off locations to pickup a medicine. Customer service staff is average.​

Very friendly and helpful staff. One of the employees went out of their way to walk me over to…read moreexactly what I was looking for rather than just pointing me in the right direction. Really appreciated the service!

Not sure why this store is rated so low. Every time I come here they are helpful and kind. Today…read moreI came in early around opening and I had no problem finding the stuff I needed and at the register Voyas was very kind and talkative. I highly recommend this location for its simplicity and warmness!

Wonderful experience with Mobile Order…read more Today was my first time using Walgreens' mobile order, and I wasn't sure how it all worked at first. I stood by the pharmacy for a while until a very kind young lady noticed I looked a bit confused. She came over, guided me through the process step by step, and made everything so simple! Her patience and professionalism truly stood out. Thanks to her, I learned how easy and convenient mobile ordering can be -- prices are even better online, and pickup was a breeze! Huge kudos to the team at Walgreens, 3460 El Camino Real, Santa Clara, CA 95051 for their outstanding customer service. I'll definitely be telling my friends and neighbors to try mobile order for a faster, easier shopping experience.

Awful, awful, AWFUL! I have the next batch of a prescription I've been getting here for almost a…read moreyear ready. Except that they only have 10 of the 80 pills. It gets worse. They called on Wed, 9/3. Today is Sun, 9/6, AND THEY STLL DON'T HAVE THE REST YET. What the heck, man? You knew two weeks ahead of time you'd need it. You knew a week ahead of time you'd need it. Proper database software would tell you that. And 4 days *after* you called to say you only have a partial dose, and you still don't have the rest. What the heck, man, indeed. I come to this store because it's the most convenient to where I live. But it doesn't do me any good, IF YOU CAN'T GET THE MEDICINE I NEED. No more. I'm going to switch all my medication to somewhere else. The lady working there wasn't even surprised when I told her that.