Stay away from this company. It was the worst purchase experience ever. We ordered a heavy wrought iron security door for our new home. We paid approximately $1600 cash in advance. The door was delivered about 3 weeks later. Then the problems started. The installer showed up by himself (we have since been told that the installation requires 2 people due to the weight of the door). The installer could not get the 3 hinges on the door and frame to line up. Over a period of 3 hours he hammered on the mounted door frame and hinges in an attempt to bend them into place. He hammered so hard that it cracked the sheet rock in our entry way and knocked tools off the wall in our garage. In the process the powder coat finish on the door and frame were damaged. After calling the office for direction, he removed the door frame from our house and took the door and frame to the shop for corrective repairs and new powder coating. About a week later, the same installer showed back up with our "rebuilt door", again by himself. The damage to the powder coat had not been properly repaired and you could see blotches where the previous damage was. The door hinges still would not line up. After 3 hours of hammering, the installer damaged our wood entry way trim by prying the door into place with a claw hammer. The door was now installed but was in a bind and shrieked loudly when opening. The noise was unacceptable, so we contacted the service department and they sent out 2 technicians. They removed the door from the frame and the hinges were still out of alignment. They hammered on the door for over 2 hours with out success, again knocking tools off the wall in the garage. They had to remove the center hinge pin to get the door re-hung. They sent photos and called the office for guidance. The technicians were directed to remove our door and frame in order to take it to the shop for repair. At this point we refused to allow them to remove our door and demanded that they return with a entirely new door. A "manager" called us shortly thereafter and offered to again repair our door. We stated again that they had already repaired our new $1600 door and that we wanted a completely new door. At this point, the "manager" started a sales pitch about the custom nature of their doors and how good their quality is. He then proceeded to read the small print on the back of the sales contract page stating what their rights are and that they were not going to provide us with a new door. The first impression on our new home is a damaged door. read more

Difficult to review as the door itself is beautiful! The installation not so much. The guys that installed it seemed very thorough and careful, but by the time they were done they had left a big mess. There are bricks surrounding the door frame and they managed to get the white silcone they used to seal the door all over the surrounding bricks! When someone came out to look at it they he just told us that there was nothing they could do to fix it. They only have white or black silicone ( the door is brown and the bricks are grayish/yellow). We spent a ton of money to have a beautiful front entry way and they have ruined it! read more

The service they provided was excellent. The individual that came out was very courteous and very thorough with all the work that he did. They recognize military veterans, And we're very appreciative. Thank you and your service is much appreciated as well. read more

My wife and I were hesitant to use First Impression's at first, but we are happy we chose them in the long run. Initially we met with a sales rep in Scottsdale and we were not impressed with the customer service he provided so we chose to go with another company. We then received a call from Paula (Customer Service) who said she would get us another sales rep. We also expressed our concern over the online reviews and she assured us they no longer used those installers. We agreed to meet Thomas (Sales rep) who was enthusiastic and easy to work with. Thomas got us a great deal and we bought the Naples door. We then received a call for the install date. Our concern grew when the install date was changed twice but we were advised it was because the door didn't pass quality inspection. The install day finally came and Thurman (Installer) installed our door. Thurman was awesome! We told him the handle he was installing was wrong and he assured that this would be corrected soon. We received a call from Jennifer (Customer Service) the next day who said there was a miscommunication about the door handle and that she would get it corrected. Two days later the correct door handle was installed. Apparently Thurman went out of his way to pick up the correct handle. Prior to all of this, Jennifer had also gone out of her way to pick up the correct handle. I would like to thank Paula, Thomas, Jennifer and Thurman for a job well done. Thank you First Impressions!! read more

First Impression Ironworks - Fences & Gates Near Me - Litchfield Park, Arizona

Everything went well except the installation. During the initial installation in November 2014, the door bolts were not drilled straight and went through the door frame. The installer apologized & informed us that he was only 3 weeks on the job. He said a technician will come to fix it, I never received a call. I had to call and explain what happened during the initial installation. After two separate visits by two different technicians because they did not have the correct tools. The door bolts were reinserted and wood putty in the holes by a 3rd technician at the end of December. Unfortunately for us, the last technician drilled a gouge into our front door while reinserting the bolts. I called the company, he also apologized and said to send pictures. I sent pictures and no response. At this point, I just want others to be made aware. read more

Install has been miserable, have to work hard for support from company.

Not worth our time for me to write the whole story, my experience was terrible, I did finally end up with a door that I was happy with, took months to resolve with no communication from them, one of the worst installation and customer service experience I have ever had. I heard their business has exploded and they are having a hard time keeping up, well if they keep giving the service they are currently providing, they will not have the growth problem anymore. Too many options! read more

One star only because we really like the appearance and quality of the door. As for customer service, there should be a grade less than one star. Our installer was very good, but the door was missing the screens and a few other essential parts. He said that he informed the company and could come back the next day and finish. He said would not take long and could even do it between his other jobs. Has been over two weeks and nothing. We did receive an email asking if could come out on a day we were not available. We requested another day but have not heard anything since. We have called and left messages, sent emails, but get not replies. VERY FRUSTRATING!! We paid-in-full at the time of order (Big Mistake) and now they don't seem to care. We have many friends and neighbors who are admiring our door and gate, but we can't honestly recommend this company...It's too bad!! read more

The product if fine but they do not stand behind their repairs. I have been waiting for over a month to get someone to call me back. I finally had to go to a show room and insist that someone help me with a gate repair. Finally someone called and now I can not get anyone to call me back to verify the date. Very poor customer service. First Impressions for the visual appearance is good but first impressions for the customer service is a ZERO. Don't use them!! read more

Unfortunately I would have loved to have given a 5 star review. We had a door done by FI previously and all was well. This go round has literally been the BIGGEST headache-the door came was installed and there is a missing bracket for the door to be able to swing and auto close as well as the stucco brace/bracket to hide the stucco from the exterior door to the FI door. Additionally the lock cylinder is not flush nor straight in the door, light comes through the actual door and frame and all of this to be fixed with second visit. Second visit came and went after requesting a different installer the same installer showed up to "resolve all the issues". However, this did take place. It has been over a month since initial installation and still have no eta on completion. The only positive note to this entire headache is a gal named Bonnie who has been nothing short of wonderful to communicate frustrations and concerns with. If not completed soon will be faced with contacting the BBB for complaint. This company was so highly regarded to us as have done our previous door as mentioned along with family members doors....completely and utterly disappointed. read more

After submitting our review, First Impressions promptly contacted us to find a resolution to our concerns. I must say within a few days they had a representative at our home to fix the problem we had addressed. The customer service representative also heard our concerns regarding the lack of communication between various departments on scheduling, etc..and hopefully this area of issue will only improve. I must say I was impressed with how quick they rectified the issue. Thank you! read more

I'm not even sure where to start. We purchased our front door from First Impression on January 25, 2017 at a cost of $4600 plus some change. You would think that such a high quality door would come with high quality service and installation. We had our door installed in February, minus the mesh screen and the bronze glass was not truly bronze, frankly I didn't consider it tinted at all. After 4 tries at installation of the mesh with each being the wrong size they finally got that right in March. I must say the installers were terribly upset because the previous installers had measured wrong thus the mesh was too large, even the correct mesh had to be adjusted on-site in order to get it installed properly. Then we go on to the bronze glass. Unknown to us, the glass isn't truly the color of the sample provided to us by the salesman and there are two glass pieces which makes sense but they only tint one and it was not even close to the color we requested. So, today, on April 17th, 2017 an installer was supposed to come and install both pieces of glass so the door glass was as dark as we could possibly get it. No show by 10:30 and no phone call. My husband called them only to find out that the glass was "muddy" whatever that means and not acceptable. Now we wait again. We have taken so much time out of our schedule to attempt to get this door completed as per the contract. We dd not make any changes, they did change the door handle because it was going to originally take longer to install if we went with the door handle was ordered on the contract so we allowed a change to the door handle. We have bent over backwards and been as nice as we possibly could be thinking everything would work out in the end. We have never worked with a company with so many problems nor paid such an extreme price and received such poor customer service. We had planned on using them to replace our french doors in the back of our home but we will definitely find another company for that upgrade. What makes me doubly sad is this company is owned by two Veterans and we honestly support our Veterans in any way possible as my husband is a VN Veteran with a Purple Heart and a heart of gold. Honestly, First Impression, you should be ashamed of yourselves and your company because I sure am. read more

Our experience with the salesman was pleasant & went smoothly. We decided on a security screen door & installation was booked a month out, which was not shock. We were willing to wait. We were given a 4 hour window for our appointment time. 3.5 hrs in, the installer called to say he was running behind & would not make it. The office called to reschedule the appointment. This was about a week before Christmas, so of course I had many other things I could have been doing with my time other then waiting for a no-show. I called the company & was very upset & made my frustration very clear. We scheduled another appointment with a 4 hour window. The installer did show up & installed the screen door but said he would have to go back to the shop & build something to come back & finish the installation because our door wasn't perfectly square or whatever reason. Still unsure on that. We scheduled our 3rd appointment & the soonest day they could come out was 14 days later, which was disappointing, but it was around the holidays. Since this appointment was an afternoon appointment I made it clear that they better not no-show us again & explained what happened. The next morning window appointment was another 11 days after this appointment, so I took the afternoon appointment thinking that if I specifically tell the scheduler to note the file, certainly I would not be stood up again. We had a window appointment between 12-5. I got a call around 3:30 that he was running late & he would be there between 6-7 on a Friday night. Not what I want to be doing on a Friday night, but I didn't want to re-schedule again, so I waited. Come 6:50, no-show, no call so we left for dinner. He was suppose to call 30 minutes prior to arriving, so by 6:50 I was irritated & gave up hope. The installer did not call until 7:56 & then called again at 8:04 to say that it was getting late now & he would have the office call to re-schedule. Unbelievable!!!! I was beyond upset to put it nicely. I explained my frustration to a manger again. We re-scheduled for a morning window. You would think at this point they would make an appointment for an exact time, but no, I got a window appointment again because I have nothing to do with my time but wait for them. This time a different installer came. I will say, he was on time, was super nice & seemed very experienced. He questioned why the first installer did what he did & explained that it should never have been done that way. He finished the installation & left. A couple days later I noticed light coming thru at the bottom, which meant it was not properly sealed. I did not want to deal with them coming out again, but then I received an e-mail survey about my experience. In a few short word I explained my disgust & was shocked & impressed that someone called me that seemed to care. I was calm & explained my awful experience & how I had never received such poor customer service. He scheduled an inspector to come & fix the gap. He actually gave me an appointment time of 4:00 & the inspector showed up 10 minutes early. He was very nice & took care of the job. This company was actually recommended to me by two friends. I have no idea why I happened to have such a bad experience on multiple occasions. I absolutely could not recommend this company to a friend. They obviously have issues to work out. I told them on multiple occasions to remove my husband's phone number from their system because he was irate & did not want to receive any calls from them. They assured me numerous times that they removed it, but yet every time they called, they called him first. Besides that they kept calling me by the wrong name, even though I told them multiple times what my correct name was. It is a common name, not unusual or hard to get. They just couldn't seem to fix it. Funny part is, I paid with a credit card with my name on it & my contract had my correct name on it, but all correspondence moving forward after the sales person, my name was incorrect, which just irritates someone even more when they are receiving such bad service & being stood up on multiple occasions. Someone in management needs to get things together over there. Hope I save someone else the hassle. If you do use this company, I recommend getting the morning window appointment even if it means waiting a couple more weeks for that appointment. read more

The quality of the door fabrication appears very good, however, the quality of the final product after installation is less than desirable for the dollar amount of the six doors that I cut a check for. Doesn't quite live up to the floor room displays and it's a inconvenience for me to take the time to have these problems addressed. Had a hard time speaking to a person...didn't have that problem before I set up the order. The automated answering system kept routing me to voice mail multiple times during the day last Thursday when I called just to confirm installation. Late in the afternoon, Brent answered the phone in sales and was kind enough to run across the street to confirm and call me back. A fine example of customer service. Issues with the install: no strike plates on all the doors (just the raw routed out holes), hinge security studs missing on all doors, misaligned threshold on one door, can see light through one of the door seals and one of the deadbolt mounting screws wasn't threaded (alignment tool?) and popped out when the door closed. There were two people at the install and the last one left after the sun set. Maybe they were in a hurry. Given my past experience with calling, I drove down to the Gilbert showroom today to speak with someone about the issues. The salesperson called their service department and I was able to schedule another appointment. If the installations reflected the showroom quality and the customer service were a bit better, this company would rate high. We'll see how the second/repair install goes. Update: Contacted multiple times by the FISD Customer Care Director as a result of the review. With the exception of the misaligned threshold which I discussed with the installer (I opted to take care of that myself at some point), all the installation corrections/repairs were completed to my satisfaction. The doors look good and function smoothly. I was going to post before/after photos but it's not clear on how to do that and the time I've spend on this is long enough. The fact that this all wasn't completed right the first time reflects the 3-star (A-OK) rating, vs. 4 (Yay, I'm a fan) or 5 (Woohoo! As good as it gets!)...those are Yelp's definitions, not mine. read more