" Fry kings" The generous portion of fries are their staple. I love those fries ! The burgers are so tasty . They are fresh and made to order , love them . Prices are reasonable for quality and freshness . The service is good. The vibe is friendly. read more

Place an order through DoorDash got a BLT in the bacon you could tell was previously cooked and was not reheated or warmed up at all.

The burgers are always juicy and on point. The fries are always delicious. The restaurant is always clean and the service is great!

Good and fast today. I got a cheeseburger, forgetting that their regular cheeseburger is TWO patties and their regular fries are enough for three. The burger was cooked perfectly and topped exactly as ordered. I love that they have a bunch of excellent free toppings. Double tomato, grilled onion, grilled green pepper, pickles (and they're good pickles!), and grilled mushrooms. Delicious and just a little messy. Fries were excellent. Not too much salt, cooked properly, excellent flavor. I poured out a third of the cup and left the rest. I don't need to be the size of TWO houses! Coke Freestyle machine plus 'instant' tea dispensers. read more

See all

5 Guys 445333931 @ 6:51 And someone on the crew flipped the status to complete at 6:59 But when I came in to pick it up, the guy behind the counter who spoke zero english, said there was no order number and nothing under my name or number. Then another person came over, completely perplexed with the order number on the 5guys App. It took 3 of the employees to finally find the order and then see that it hadn't been even prepped. I was then told to wait another 5 minutes. After 5 minutes, I stand up to see whats going on and the guy said, "oh your order has been ready" but he failed in thinking to notify me as I sat right across from the counter waiting. I grab the bag and drive home. Only to get home and realize the order is not complete and clearly thrown together in haste. I ordered a Bacon Cheeseburger Wrapped in lettuce with Grilled Onions Grilled mushrooms Lite Mayo AND BBQ sauce All of this is CLEARLY labeled on the receipt. What I get is A metal tin with the burger inside Two burger patties with cheese on half of one patty NOT wrapped in lettuce Mayo in a cup "Grilled onions and mushrooms that are cold" And NO BBQ SAUCE This is pathetic. I want my money back and a coupon for the next time I order. read more

Five Guys - Not what I ordered. Pathetic. - Burgers Near Me - Chelsea, Massachusetts

In the middle of a nor'easter, I trudged through the snow from my hotel to see what all the fuss was about My first Five Guys experience starts with free peanuts! Pleasantly surprising. All ingredients were very fresh. Each burger done to order. Real lettuce, cheese and tomatoes. Fries were fresh and big thick cut real skin on potatoes. Nice greasy bag tells the whole story. Excellent quality for a chain. read more

See all

Great burger and fries. Really friendly staff. Got a little bacon cheeseburger and small fry. Burger was perfect and there were so many fries in the cup and bag. Would eat there again. read more

I'm usually a pretty big fan of five guys. They are one of the better quick service places and it certainly is a delicious burger most of the time. They aren't cheap but they aren't expensive either. I have to say that this was my most disappointing experience with them so far, however. This particular location was mostly empty and seemed to have a well staffed kitchen. But, the orders took oddly long, and they actually lost mine. I ended up waiting more than a half an hour for a burger at a place that had no line. When I noticed they had gotten well past my order number, and finally asked about it, they didn't apologize, explain what happened, or offer anything for it. They just acted like that was business as usual. When the burger finally arrived, it was not really up to the usual quality. I don't know if they rushed it, but the flavor just wasn't there... and I was starving so that was extra surprising. Usually a longer wait will make everything taste better. I think what made me the most annoyed was that they were really skimpy on the fries. Usually Five Guys is where you order a small fry and find your bag half full. That's why they cost $3 for just a small, or $5 for a large. This time, there were just a handful of extras beyond the tiny cup size. Definitely not worth the cost. All in all I paid $10+ for a mediocre burger and a small fry. Next time I'll just go to one of the many other food places near here... I'm glad this wasn't my first experience with the brand or otherwise I might not have given it another shot. read more

See all

Yea the burgers are good and the fries are always more than you expect. But these five stars are about service. I made a mistake and ordered for pickup at the wrong location. I realized this at the pickup counter and I was about to leave when Henderson (burger hero) proceeded to contact the other location, cancel the order and make me a new one right then and there. Without having to pay an extra cent. If that isn't proof that good service is still alive I don't know what is. read more

I always try something different at 5 guys. I've never had a bad experience. I ordered my food on the app and first they forgot to give me the shake I ordered as well. They asked what type of shake but I added a bunch of toppings on the app so I did not remember. They all seemed confused until they found my shake in the fridge. The veggie burger was so mushy and wet. Drenched in mayo and soggy. I came here during my lunch break. The sandwich was not even edible and I threw it away. The fries are usually fine but they were as wet as my burger. The only good thing was my shake. Never will I go to this location on my lunch break again. Waste of money and the workers seem to not know what was going on. To be honest, I think I never want Five Guys again. This really grossed me out. read more

See all

I love five guys. I love everything about it - Cajun dries, burgers, hot dogs, and peanut butter milkshakes. Oh yeah - and the peanuts. The service was so efficient too. We got our food quickly. read more

The food was always good,The employees I've encountered were polite made sure I had my order correct gave me time too speak service was great,the atmosphere in the was disciplined everyone was working hard. read more

I had all these images of what these burgers would taste like... and so I finally went & it was good but I was expecting this Big, Huge Burger and it wasnt really that... It was good, but it was just of average (kinda small) size.. The cajun fries are way too seasoned to the point they are almost unenjoyable because they are too salty/seasoned... Love that they have the Coke Freestyle because Grape Sprite is my new fave... Would go again & maybe try somthing different! read more

See all

Pretty good burger, and concept burger joint. Nothing particularly spectacular, but consistency goes a long way. And they are very consistent. Ordered online and two burgers were cooked thoroughly (they don't have options for doneness) which is my only strong critique. Fries heavily seasoned cajun spices ....as ordered. In terms of value, it's an expensive quick-service Burger. So for $22 you get to bacon cheeseb urgers and a large french fry. Which is heads and shoulders above anything you would get from a drive-thru however not quite 2 the level of some other Burger joints this category a restaurant would not get a five-star from me 4 would be the highest experience I could give at a burger joint. Overall yummy clean and happy burger experience. read more

Five Guys - So fresh, so clean - Burgers Near Me - Chelsea, Massachusetts

I'm hangry as I write this review. Just received my UberEats order and my dinner, a $12 bowl isn't in it. How hard is it to check the order? A bowl, a little cheeseburger, 2 hot dogs, a regular fry and 2 chocolate milkshakes. I actually had reservations about going back after my last visit there when an off duty employee had her dog in her arms at the counter and the employee behind the counter was petting it. Gross. This location just lost a regular customer. Sorry not sorry... as I sit here and watch my children eat their dinner. read more

One of the worst experience I had ever. I called 2 times and they hang up on me after they put me on a hold. The third time she said we are busy and put me again on hold. So, I went in person and I was surprised the the place was not busy!!! I placed the order and I wait but it came with Bacon, which I did not ordered. So, I had to leave and find another restaurant. read more

There were no orders except mine and another gentleman. Took 25 minutes for 2 burgers. GTFO

ChelseaMA store. Manager on duty being a complete ASS to a customer as I type. Her order was messed up last night. Only requested that difference taken off burger today. Wouldn't listen. Told her to go online cuz he wouldn't do anything. Threatened to call cops. Entire place thought he was out of line. He ended up giving her a burger free when the whole place - Employees included - told him he was wrong. read more

These burgers are just as good as tasty burger, if not better. The cajun fries are also amazing! - The burger patties taste meaty and very juicy - definitely a good thing. Quick note: their regular burgers/cheeseburgers have TWO meat patties each! If you want a single patty, go for the little burger/little cheeseburger. - If you're not sure which toppings to go for, go for their "all-the-way" - it comes with grilled onions, mushrooms, tomatoes, lettuce, mustard, mayo, and pickles, and makes for a solid choice. - Their cajun fries are a teeny bit spicy and really good; I recommend it over their regular flavor. - Their fries servings are HUGE! They'll often dump a cup of fries in your bag before refilling the cup with more fries and placing it in the bag. - Like every Five Guys, they have unlimited, free peanuts for you to munch on while you wait for your burgers. - They also have touch-screen Coke machines at this location where you can select from over a hundred different flavors of soda! If you're passing by this location, definitely stop for their burgers! read more

Five Guys - Little cheeseburger that is no way little - Burgers Near Me - Chelsea, Massachusetts

After spending $26 bucks for 2 burgers and small fries they messed up our order.. I don't think the staff here reads English.. Left a bad taste in my mouth read more

I don't need to write a Five Guys review. I assume you know about their food. It's the service, though, that distinguishes the different store locations. Chelsea's service is as good as you get. Plus, there's free parking and outdoor tables overlooking the former mills. read more

Thought it was a bit over priced !! But gotta say that bacon cheese burger was great! came with onion /mushrooms !! Was so good compared to other fast food restaurants ! Would have have them five stars but the prices were high! The French fries were very good like that they come in a cup! I Also would agree with other review's need better bun!! Also like that you could mix and match the drinks ! You serve how you like it !! Sprite and orange was different !! Place was so clean and very friendly !! Lots of parking !!! Like it would come back again !! read more

Five Guys - ;) - Burgers Near Me - Chelsea, Massachusetts

See all

I was doing a pickup for someone named "Kelvin" and the girl at the counter walked away when I was looking for the pickup. She then comes to the counter and shouts "Kevin!" So, I ask-- is this for Kelvin? And again she yells "Kevin." I showed her my phone with the name so I don't accidentally take someone else's order and she walks away. I grab the bag out of frustration and -- what do you know, it's for Kelvin. I then begin walking about the door and I hear her yelling to her coworkers "Kelvin --huh? Kevin! Huh?!" And they were all laughing. What an incredible disrespectful staff. Go to another five guys. Not this location. We are all just trying to do our best during these trying times read more

Went in for lunch with a friend. Ordered a burger with Mayo, ketchup, lettuce, bacon and pickles. Got a burger with 4 small pieces of wilted lettuce, one pickle, Mayo, no ketchup and no bacon. My friend ordered a hot dog with mustard and relish. He got that and the bacon that was supposed to be on my burger. Very unsatisfactory meal to say the least. read more

Every time i come here the fries get smaller and smaller. Last night when I picked up my online order my fries were half way full. When I called them to ask whats going on it rang endlessly with no answer. Called for 10 minutes straight no answer. Called again today at 6...still no answer. This place has really gone down hill with this new manager. read more

burger was dry and very skimpy on the toppings. it also took much longer than any other fives guys I've been to haha

From the point I ordered I was dis satisfied but already ordered my food. Was told no military discount in a rude way by manager. Went to wash my hands in bathroom and there was no soap. This is the worst five guys I've ever been to. Only one employee cooking taking orders while rude manager seems to be in back. read more

Stopped in before my commute back to nh, immediately was greeted by an unpleasant employee, who gave me an attitude when i asked kindly for a cheese dog, the transaction was interupted by another aggravated employee, who seemed to grasp the situation, at the end of it, got charged for condiments and neither of what i had ordered was on the burger or hot dog. Ate it anyway, but dont bother being a pleasant individual when you walk in here, they seem to only hire unskilled low quality employees. read more

i just wasn't impressed! The burger, the fries...no! While i was eating this i was craving shake shack and how their burgers are juicier and their fries are much more substantial in flavor and just the quality. Let's just say regrets ordering the big portion of fries which we didn't finish and ended in the trash. read more

They are great. Juicy burgers and the Cajun fries are delicious. Also the dogs are perfect.

Sure Five Guys might just be the best fast food burger in Greater Boston. They do one thing and they do it well. It would be nice if they made an effort to do a veggie burger instead of the grilled cheese they try to pass off as one. Don't feel bad about ordering the Junior burgers. One patty is usually enough for me. All the regular burgers are automatically doubles. I order mine with mushrooms and bacon. These folks have cooking bacon down to an art. This might be the best burger bacon I have ever had. It is crispy like a potato chip. read more

With each bite I could feel my health and well being declining. The grease and excessive salt sapped all of my strength. It has been six months since I ate here and I am just getting back to 100%. Consider this wisely before putting yourself at risk. read more

Good burgers and fries. This location is bomb too (clean and friendly service). The soda fountains are sweet (lemon coke zero anyone?). But...they really need better buns (the ones they use now are below par and disintegrate too easily). They could also benefit from using tastier cheese and seasoning the meat more. If they address those faults (I'm not holding my breath) they could get a 4th star. read more

Loud, overpriced, and the food was just alright. Personally, I'd take In N' Out over 5 Guys any day.

Waited 15 minutes for my orders and when we got them they wasn't right I ordered LTM and my wife had lettuce mustard and mushrooms well to say the least they came reversed I hate mushrooms and my wife is allergic to tomatoes. Then our second orders was also wrong they forgot to put mushrooms on my wife's burger read more

If your cashier has to asks you to repeat your order numerous times your music is waaaaay to loud. The volume of the music makes the experience unpleasant, you don't have to shut it off, but you should be able to have a conversation with the person at your table. Every time I get a burger there it is smashed in the foil wrapper, the bun is indistinguishable from the rest of the items. read more

We go every Friday. Food is great. Comes out pretty quick for noon Friday. My biggest beef, no pun intended, the music is so loud we can barely hear each other speak. Turn it down and they get 5 stars. read more

It looked more like Thirty Guys Burgers and Fries the evening of my visit to this newly opened outpost of the famed burger chain. The commotion in the kitchen due to training new hires had no ill effects on the quality of my meal: two slabs of beefy goodness, lettuce, tomatoes, onions, pickles, ketchup, jalapeños and hot sauce sitting proudly on a fluffy hamburger bun. A generous helping of hot and delicately spiced Cajun fries left their greasy hallmark on the brown paper bag in which I brought my take-out order home. The dining room was pretty busy and there was a steady stream of customers as I waited to pick up my order. It appears as though Five Guys will be a great addition to the newly renovated Mystic Mall. read more

The food was delicious! Service was awesome! The store was clean! The consistency what I liked more! read more

I've eaten here three times since they opened. (I live nearby, let's not get judgey.) I always get the same thing--a grilled cheese and veggie sandwich. I'm not nuts about French fries anyway, but when I eat them, the big, floppy fresh-cut kind aren't really my style. I hear other people rave, though, so comes down to preference. The sandwich. When it's on, it's on! Two of the three times I've been here the sandwich was great. Everything was melty and fresh and just plain yummy. I had a big cheesy-ketchup smile clear across my dimples. That other time, well, it took me about ten minutes to get a room-temp bun with some quasi-heated things on it, and it was a little underwhelming. The ingredients, though, are fresh. I like to think that the steep price goes to paying for better-than average ingredients and that badass drink machine. The seven folks who are there to take your order are generally congenial. There are usually about four dozen more people working the grill. It will still take you ten or fifteen minutes to get your food. I haven't quite worked out the efficiency algorithm on that yet. The store is clean. There's plenty of parking and outdoor seating in the warmer months. All in all, not a bad place to satisfy that greasy food craving you are going to spend all night feeling guilty about! read more