I come to Five Guys all the time, and the service and food are always great, but today's visit really stood out. Adriel's customer service was excellent. I witnessed the family at the register in front of me struggling a bit to order due to a language barrier, but Adriel was incredibly patient and did a great job communicating as best as he could. I was ready to step in and help translate, but it wasn't even needed! Huge props to Adriel for going above and beyond and making them feel comfortable. Excellent customer service. read more

Nothing like wasting my time; came here due to the buy 1 get 1 deal on burgers. Gotta be done on app or the website. Thats fine if the code would work. Manager basically told me oh well it's the app we can't help you. There is a line of people. I've been waiting over 20 minutes and the staff isn't doing anything. They ran out of cheese too lol read more

Five Guys - Coupon doesn't work no help from staff - Burgers Near Me - Lakewood, California

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Came here and wasted like a half hour of my life, downloaded the app tried the code and it didn't work I tried combo not combo hamburger not hamburger lol cheeseburger nothing work. I tried the code and the line formed of people having the same issue. The store was getting calls over this issue. The manager said "can't over ride it; sorry it's corporate" So anyone who came here literally wasted their time and was unable to be helped.... read more

Five Guys - App coupon isn't working, staff does nothing to help - Burgers Near Me - Lakewood, California

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I really enjoyed Five Guys in Lakewood. It has an efficient crew and my sandwich was delicious. I requested chopped mushroom and they actually chopped them. It was wonderful and I enjoyed the sandwich next time. I will not ask for cheese. I was able to peel it off. The sandwich was lovely. I don't like the shape of mushrooms, but I can eat them chopped. Yeah it's strange but it's good anyway. The fries were hot and I requested lite salt and everything was wonderful. I can hardly wait to go back. read more

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I came here for the first time with my boyfriend and immediately when we walked in there was a really weird vibe with the two workers and an awful smell in the inside of this place. We ordered and as we were they kept laughing and giggling as we were ordering, felt very unprofessional. Everything feels dirty and just not clean whatsoever. This was my first visit so I didn't get the best first impression. As for the food, not the best not the worst, this wouldn't be my first pick of food choice though. Overall wouldn't recommend coming here as I will do the same thing. read more

Five Guys - Drinking area - Burgers Near Me - Lakewood, California

Five Guys is mainly known for their hamburgers, but I tried their hot dog for the first time, and I was impressed. I did not realized that the lowly hot dog is entitled to the same free option of toppings as the burger, and I loaded mine with grilled onion, grilled mushroom, ketchup and mustard. I think pickles would go well with the hot dog too. It took less time for the hot dog to be grilled, and it's sliced in half to expose more surface for the grilling. Everything came together nicely. read more

Five Guys - Right next to MemorialCare - Burgers Near Me - Lakewood, California

I decided to give this place a try after hearing some hype. Normally, I stick with a classic In-N-Out because you really can't go wrong there, but I wanted to see what all the buzz was about. I ordered a junior cheeseburger with the works, including mushrooms, and spent $14. While I'll admit the burger had a good flavor, it definitely didn't live up to my expectations--especially at that price point. If the burger were half the price, maybe I'd consider giving it another shot. But at this price, I don't think I'll be back. read more

Five Guys - Jr. Cheeseburger - Burgers Near Me - Lakewood, California

The burgers here are made to order, with your choice of toppings. They are also really good burgers. They don't have shakes, which is a drag. But, as I understand it, they don't have freezers either. While the food is good, the lack of shakes is a drag for the pure burger experience. The place has a 50s burger-diner vibe. The free peanuts and peanut-laden floor is part of the deal, and it's cool. The food is cooked to order. The servers are friendly. The food comes up in a reasonable time, depending on how busy they are. I like 5 Guys. But they're a one trick pony, and shakes aren't part of the trick. That means I can't give them 5 stars. But the burgers and fries are really good. read more

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I haven't tried 5 guys veggie sandwich, but their fries are very good. I'm vegan so not many options.

I love love love this five guys spot. I came for lunch randomly and their hamburger is amazing. The quality is amazing. The taste is amazing 10 stars if I could do that and everyone here so sweet too by the way, thanks bye-bye I enjoyed my lunch with you. read more

Great customer service! Manager Jennifer, Went over and beyond to make our order right!! Great attitude!! Will definitely come back!!

So I haven't been to five guys before but my fiancé was always raving about how good it was. We decided to order take-out. Highlight of my burger: *Texture: Massively soggy *Flavor: Average. *Presentation: Pickles and Lettuce were literally on top of the Burger, instead of inside. Even untrained employees could get this right. ‍ *Other / Misc: Considering, I only order one item, the review is based on my only experience. But the order was so bad, I wouldn't waste my time with a second chance. I could just go to Burger King if I wanted a soggy burger. At least they get the lettuce and pickle in the right spot. read more

Five Guys - Little Cheeseburger. They forgot to train the new hire that pickles and lettuce goes inside the Burger, not on top. - Burgers Near Me - Lakewood, California

JENNIFER made our visit so much more happier. We called in our order ahead of time and her voice was so pleasant and genuine! It made my heart happy! Her service is also the bomb and everything came out in a timely manner hot and fresh! I also have to mention that new combo choice is amazing! We used to only come once in awhile as a treat, but with this new combo price, it makes it more affordable for us to come more often. So I def see us coming more often in the future! Thanx for the experience Jennifer! read more

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Excellent French fries made with real potatoes and the burger was good. Five Guys is expensive, but much better than In & Out.

I'm only giving this place a 5 star review because Kaiya makes the best burgers. Thank you for the great service and the great burger!!

Okay well the amount you spend is not worth it but to say you are here and did it yes! Burgers are expensive and everything is an add on. You are better off going to your backyard make homemade burgers for what you spend here. Or going to a charbroiled quality fast food burger place like TaMS or Famous Stars or idk somewhere. But the quality of burger I have to admit yes ****(4) Fries are great also **** (4) Customer Service meh -***(3)) read more

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Expensive mediocrity. Little cheeseburger, little fries, little coke - big bill: $19. Yep $19. I figured this would be good and well-worth the cost. Nope. The burger patty felt loose - like someone just tossed some ground beef together but didn't press it. A good burger usually has a bit of a chew to them. Meat was overly greasy, but I was told that's kinda their thing. Tomatoes were mushy. Lettuce was fine. The bun tasted like the same low-quality airy buns from the supermarket. So yeah it's mediocre, at best. You're better off at the burger king a block away. The fries were the stars. These were thick fries that were well seasoned and quite tasty. Crispy on the outside yet fluffy inside with generous portions. Great job! read more

Five Guys - Little burger. Little fries. Little drink. Big price $19 - Burgers Near Me - Lakewood, California

Some of the best burgers i had! I like them better than the rest of the chain burger places! They fry the items in peanut oil. The burgers are straight up delicious. The cajon fries are good also! They put alot of seasoning on them but so good! They only have outside seating. About 4 tables with 4 seats! No inside seating due to covid. I don't eat here as often as i want because 5-guys is pretty expansive! lol. A double burger and small fries almost $20 bucks. That is the only downfall as i would eat here more if it wasn't for the pricy burgers. The online ordering and pickup works great. No problem getting my food and out the store. Parking is no issue here as they share the spot with other vendors in the parking lot across from the lakewood mall on the target side! read more

Five Guys - Cajon fries.. - Burgers Near Me - Lakewood, California

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Ordered delivery from here Friday night, absolute garbage. $13 for a "burger in a box", which we already know is WAY overpriced. However, when i order 3 condiments as toppings, and your inept employees only put one in the bag, and then check the photos for the DISGUSTING state of the tomato and lettuce your employees had the gall to put on, it's actually insulting. Yellowing tomatoes, and pale, wilted, wet lettuce. I'll include pics of my OWN veggies I had at home that I had to use, because not only did yours look unappetizing, they looked as if they would make me ill if I ate them. So I paid $13 for a less than mediocre patty because the people that work here don't care that they churn out trash, and based on the reviews the OWNER doesn't care to fix the state of the business either... read more

Five Guys - Disgusting toppings I was given - Burgers Near Me - Lakewood, California

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First of all mushy overpriced heart burn ah fries sad faces making my food no love that's all it is go to in n out they're crazy if they think they're competing with them, first and last time eating here. read more

Five guys Bacon Cheese Burger and Cajun Fries hit the spot. Best part about it was I didn't have to wait long to get my burger and fries. They had plenty of space so I didn't feel crowded and they even had an option to sit outside. Enjoy my time eating there. read more

Five Guys - Bacon Cheeseburger with Regular Cajun Fries. - Burgers Near Me - Lakewood, California

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A very rough experience. The issue was the food. Service and the restaurant were fine. This was our first visit back to a Five Guys after several years. We were big fans and wanted to introduce FG to our kiddo who loves burgers & fries. Unfortunately the quality was poor but beyond that the price point was way out of proportion with what we received. read more

What happened to the fries? Maybe it's a California thing but the you get less fries now and just because I can afford it doesn't mean I should buy it. Tasteless mushy burgers. Not worth the money. read more

They say "Go Big or Go Home". For me, I decided to do the complete opposite: Go Little AND Go Home! Actually, I would have had to go home to eat anyways because at the time of my visit, dine-ins were done away with again, which means no snacking on those salty peanuts while waiting for our food. What sadness, but surely, the build-your-own burger should help save the day, right?!?!? Not necessarily. In-N-Out and Habit Burger Grill do one (or two) better in my opinion. If you've never been to Five Guys before, ordering works like this: Order a burger or a hot dog, pile it on with as many toppings as you'd like, and it's still the same price. Think nearby Pieology, but for burgers. Well then again, that might be a stretch since at Pieology, your pizza is created in an assembly line similar to what they do at Subway, but that's not the case at Five Guys. At Five Guys, you make your order either at the register or online (I did the latter), and then the five (or fewer) guys in the kitchen cook your burger accordingly. During COVID-19 season, Five Guys' temporary hours are 12 PM to 6 PM, so if you want to have dinner at Five Guys, it better be an early dinner. I wanted to have a Five Guys burger for a Wednesday dinner, and so I ordered online. What did I order? Well remember when I said I decided to "Go Little AND Go Home"? I decided to order the Little Hamburger sans fries to see if it would be filling enough for one meal. As mentioned before, you can pile on as many toppings as you'd like, but what I didn't know before ordering online is that you can actually request extras of each topping, and so that's what I did. Extra relish, extra onions, extra jalapeño peppers, extra lettuce, extra green peppers, extra pickles, extra A-1 steak sauce, extra tomatoes, extra grilled onions, extra grilled mushrooms, extra grilled jalapeños, extra grilled green peppers, and extra dinero. Okay maybe not the last, but wow that's a lot of extras! Five Guys burgers can be soggy at times. Other times, they aren't. Unfortunately, my Little Hamburger turned out to be a bit soggy for my taste buds that it took away from the otherwise decent taste of the burger. This is why I would NEVER recommend getting a hot dog from Five Guys because the bun could disintegrate, making for a less-than-pleasant hot dog eating experience. How did the burger taste? Oh wait, I said it tasted decent save for the sogginess. To add to that, I was able to taste all the extra veggies that I requested, but I suppose all those extra veggies were the reason why the buns got too soggy. Either that or it was because I requested extra A1 steak sauce, which I didn't remember tasting while eating the burger; the steak sauce was oozing out of the burger as I took it out of the bag. Did the Little Hamburger fill me up? Just about, but I ended up eating a late night snack just so I wouldn't go to bed hungry. However, I didn't feel bloated after eating my burger, so that's a plus. I came into the restaurant 8 minutes before my scheduled pickup time. A staff member asked if he could help, and I told him my name for pickup even though I also acknowledged that I was early. He said my burger would be ready in 5-6 minutes. It was actually 8 minutes before my burger was handed to me, right at my scheduled pickup time. Will I return? If I do, it's likely not going to be for a burger or a hot dog. Something interesting to note is that even though I didn't order a cheeseburger, I saw bits of cheese on the toppings of my burger. It didn't bother me at all since I enjoy cheese on burgers, but if you are lactose intolerant, you'll want to keep this in mind. read more

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Burnt lunch. Talked to a manager who never emailed us back as he promised. Never going back. Also, gonna call my bank for this ruined lunch that I didn't get a chance to change my opinion on. read more

Five Guys - Burnt hot dog. Not pictured : 2 cheeseburgers burnt as well. - Burgers Near Me - Lakewood, California

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By far the worst wait. Employee busy chi chatting with each other. Waited over 30 min for my food. Zero organization. Bunch of kids playing around getting paid. The price and wait I rather get in and out down the street cheaper faster better. read more

Sine due to Covid, i have decided and ordered delivery for contacless service. I have ordered lettuce wrap version of cheese burger (just like the protein style from in and out) with mustard and mayo. However after long time of waiting, this is what i got: A plate with onions on the bottom, patty, cheese on half right side of the plate and lettuces and tomatoes on left half of the plate. Seems like they are trying to make a cheese burger onion salad bowl or something. And it was missing mustard as well ! (How could you miss the sauce????) What is this guys?? A new menu of DIY burger or something...???? I have specifically stated and checked on lettuce wrap on my order not on the bowl. (As showing on the receipt.) And its not like this is first time me getting the lettuce wrap styled burger from five guys... What a disappointment of five guys... read more

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Wow, people weren't kidding about the decline in service. Last time I was greeted by a friendly face. I just walked in and got yelled at to put on a mask! Which is very confusing since la county lifted the mask mandate last week. I'm fully vaxed and have worn a mask for the last 2 years. Why is five guys choosing not to follow the cdc or county guidelines. The person walking in behind us had to leave since he didn't have a mask either. I had one in my bag luckily. Hilariously, the drink dispensing machine is filthy with handprints of all the customers and there is an uncovered communal troth of peanuts everyone has touched! Between the high prices, poor greeting, and arbitrary rules I will choose one of the hundreds of other burger joints next time! Such as in n out! read more

$22 for a burger and fries!!!!!??????? It was good. But not that dang good. Sorry. I think this was my last time coming to a 5 guys. I think it was more like $25 but I'll just say $22. There's a reason why there's never anyone there. Empty. Service was cool. But yea, I'll just leave it at that. Hard to enjoy your food when it's over priced. Not going back. read more

Always something with this place. Always. Closed early. Now closed due to staffing issues. Can no one get it together to work? read more

Five Guys - Closed due to staffing issues - Burgers Near Me - Lakewood, California

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The worst burgers. We ordered mushrooms and pickles and didn't get them on our burgers. We did t order tomatos but somehow they put them on our burgers. My burger was so burnt I couldn't eat it. Very disappointed. If they keep this up they won't be in business a year from now. read more

Five Guys - Burgers Near Me - Lakewood, California

Ordered a cheeseburger, fries and regular drink for myself - a little burger, fries and regular drink for my dad, surprisingly enough you have to order everything individually. What no combos? I guess who came up with the concept of combos? You would need to put a lot of thought into five guys burgers, what condiments you want on your burger, what toppings do you want, onions? Grilled onions? Mayo? Mustard? All in all the burger patty itself was juicy and tasty, the bun excellent! The fries were good and crispy. WINNER WINNER WINNER burger!!! read more

This modern era of know it alls can make speaking up difficult. I asked for my burger well done as I sometimes like the char or the ground beef with the taste of the soft Five Guys bun and cheese. As the woman at the front gave me my total which was close to $40, I reiterated the "well done" part as I didn't see it on the screen. I couldn't tell if she was being sarcastic by the look on her face, but she gave this tone that I should already know, "all of our burgers are well done." Basically her insinuation was blunt and straightforward - she didn't need to say anything to the cook. I started to double down on my well done burger and simply decided to leave it alone and not say anything. That split second of indecision... ‍ I don't think the pink in this picture shows an establishment doing patties well done for all patrons. Listen to your customers when they speak. Shouldn't have to say it twice and fight for something so simple. And I got regular fries after asking for Cajun. read more

Five Guys - Not a well done burger - Burgers Near Me - Lakewood, California

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I'm wondering why The cook hair is not in a hair net of tied up but the girls hair who are assembling the burger hair are in buns. In no expert but I think the cook should have his hair tied up or in some kinda way protected from the food he's cooking duhhhhhhhh other than that the food was good though read more

Five Guys - Burgers Near Me - Lakewood, California

Look no further! Five Guys is one of the best burgers in town. We have been craving a "home made" type hamburger and this hit the spot. Nicholas (Nikko) was patient and kind taking my order. The service was great too. read more

Five Guys - Taste great - Burgers Near Me - Lakewood, California

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Service was great and also the Oreo shake, HOWEVER when I took my first bite of the burger there was a piece of plastic in it. I hope they are more cautious making it next time. read more

Five Guys - Little Bacon Burger - Burgers Near Me - Lakewood, California

I'm not the kind of girl that'd usually try Five Guys, but what the heck. (Hm, that sounds funny!) Lots of parking because it's in a massive, long strip mall. My bestie and I walked in to a very clean restaurant with no line on a Saturday afternoon. We ordered two little cheeseburgers, fries and a drink to go. A "little cheeseburger" is not little, mind you, it's just not their regular one that's huge with two patties. I made sure to ask for a size comparison against something at McDonald's. While waiting for our food, we went to fill up my fountain drink and walked by big bags of all-you-can-eat peanuts. UH OH! Bestie is allergic to peanuts. We start panicking. He went to ask if the food was cooked in peanut oil, and they said only the fries, and that his burger was clean of that oil. The cook said that he bagged his burger next to the fries, but he would remake his burger and bag it on its own. So nice! They even let us keep the extra burger that was touching the oil. That's the only reason they get marked down a star. They should say they cook the fries in peanut oil in big letters at the door or register. We only started piecing this fact together when we saw free peanuts all over the place. Now, THE TASTE! The burger was ummy-yummy but a bit on the soggy side (that didn't bug me- kinda comforting). Awesome buns, great meat, velvety cheese. The fries were pretty good, not great. Got soggy real quick. The fountain machine has EVERYTHING UNDER THE SODA SUN. One of those computerised babies. Awesome. read more

Five Guys - Burgers Near Me - Lakewood, California

I hate how the stupid machine asks for a tip before you get your food!!!!! It puts you in an awkward position, where the service or food can be horrible but you already tipped. If you don't tip, you look like an A$$HOLE!!!!! PUT A TIP JAR AND THATS IT!!!! read more

Good burgers but 17$ for a double cheeseburger and fries with no drink is definitely overpriced. In n out more bang for your buck

First time going and I didn't like it at all.. it's overpriced and the place is dirty .. we just didn't like the environment ..