Can't get an order right to save their lives. Overcharged for an incomplete order. Incompetent staff.

I don't care how many burger places i go to i always wish i was eating here! A burger is such a basic thing to make and i love how you can come in here make your own burger how u like it with your favorite toppings. The meat is always juicy and you get a bunch of fries in a paper bag!! Yum read more

Everyone raves about this place . . not sure why. A whole bunch of toppings you can put on, but the beef itself was not that large. Fries are a separate purchase. It's definitley overpriced and not a gourmet burger!! I don't care to go to this place again. read more

As far as fast food burgers go I guess Five Guys is good. I would say it's pretty greasy and you might feel like you clogged your arteries but it's still good and way better than McDonald's or Burger King. read more

I'm a huge fan (and I mean huge) of paying $9 for a burger and fries and waiting a short amount of time. While people may complain about the price that they are paying at Five Guys (~5 for a burger- and no charge for toppings save bacon! and ~2.50 for fries), it is completely justified. First, you are not getting any ordinary cheeseburger, you are getting a cheeseburger that was expertly crafted with fresh ground beef. There are no processed beef ingredients, no fillers and as a result you are going to have to pay for that. Moreover, fries may be more expensive than you would pay at a normal fast food chain, but then again, do you actually see bags of whole, fresh potatoes lying around McDonalds, Burger King, etc.? Nope! And again, that brings an added cost. Plus what I like is that after giving you your serving of fries, they pile more fries in the bag giving that trademarked Five Guys greasy brown bag. As previously mentioned, burgers are excellent. Fresh, tender, juicy. Always good. The bread is fresh too. I have yet to have a bad experience with the bread being dry. The fries are also excellent. You can literally taste the freshness. When you bite down into the fries you are instantly transported to the potato farm where they were sourced. And in your vision if you are ever confused where you are, Five Guys has signage where the potatoes are sourced from for that day. I recommend getting the cajun fries. No upcharge for cajuning them either. They are good (but gosh they are messy!). Five Guys is a must go. If you have never been there, you have never truly lived! read more

You almost can't go wrong with 5 guys, unless you are a fan of eating right and not haivng your healthly status get affected. I do not go here a lot but if you are on a kick for a really bad for you; taste amazing burger then this is the place. I always feel like I need to go for a run after but boy are they good burger and fries for a fast food chain place. read more

After watching the Dayum Dayum Dayum video I couldn't help but return to Five guys. This time I tried the Cajun flavored fries and the Bacon Cheeseburger. The food is delicious! The fries bit back and the burger blended so perfectly. I still feel the same about getting too many fries and that the price is too high but delicious food nonetheless! read more

I walked in at 938p and didn't get shunned! I got the same high quality service and burger as I would any other time. They close at ten, the store was clean and I didn't feel out of place being "that person". I was so grateful they were open and willing to feed me so late. read more

Consistently great burgers and great service. Conveniently located near Tanger Outlets. I come here occasionally and the burgers are always delicious. Free peanuts while you wait for your order to be cooked fresh. read more

The food quality isn't the problem. It's the service at this location. It doesn't seem to matter if you order through their app or in person. There's always some toppings in your order that is missing (from the last 5 mobile orders and 2 order in person). Whether it be there is no onions or bbq sauce or the cheese in a bacon cheeseburger order. You tell the cashier you ordered online (so it would be ready when you get there). They fail to inform the rest of the staff you have a online order. So you wait an additional 10 minutes for them to give you your food that had already been made and was missing toppings that are on the receipt. That at this point is lukewarm at best. A far cry from the original on Colubmia Pike. Please do better. read more

My husband picked up a burger and fries last week and they were terrible! I bit into the burger and it was very pink/almost raw. The fries were burnt. We called back to the restaurant and they didn't care. Said they were not going to credit us but would give us another burger. Why would I want to drive back over in traffic? I called Five Guys Corporate to complain and they never called back or responded. We had to cancel the transaction through our credit card company. Very poor customer service and who wants a raw burger and burnt fries!! read more

Very good burgers and fries- no comparison to the garbage sold at fast food chains. Burgers have no fillers, and the fries are freshly hand cut . We usually stay away from fast food chains,but this one is great. read more

The food was average and prices fair. Didn't like the fact that there were homeless people walking in and out while having lunch

It's Saturday at 6:55. We ordered 2 grilled cheese and 2 fries at 5:55. It's busy but not packed. EVERY fountain drink is empty.

These are the burgers and fries that most chains aspire to be. The limited menu at Five Guys means they can concentrate on getting it right and they have. This is a chain so I am assuming that they are all more or less the same. The burger and fries are everything a burger should be and the fries are copious and appear hand cut. It looks like the fries are cut on site. If not, the bags of potatoes lying around are effective props. There are no options as to how you want the burger cooked. It is well done, but remains juicy. The ingredients seem to be top notch and the toppings are exactly what they should be and are included it the cost. The burger would be high end pricing at McDonald's or the other chains, but the others really can't compete with these for burgers and fries. These are in a whole 'nuther league. There is take out at this location, but no drive through. There is seating. The bathrooms are clean and the staff checks them. Free peanuts abound while you wait for the staff to cook your order. It is all cooked to order so you get a number and wait while it happens. It's sort of semi-fast food. read more

Five Guys is always good! Never had a bad experience at any of their locations! Juicy burgers and a plethora of toppings! The fries are always perfectly salted. Great price for an excellent burger. read more

Worst customer service ever!!! Placed an over the phone order , walk in 10 minutes later to pick up . I tell young lady im here to pick up order, she replies " Well sir, all orders are to go and they all come in bags *shrugs shoulders* so I'm not sure what you want me to do" . Looking confused i said again im here to pick up an order but then i told her just keep it as i didnt like her attitude . I called store manager after ordeal and he seemed as if he didnt care. Never getting my money again. read more

It's okay, not bad, not great. They are good burgers, just nothing really special. It's about the same as you would get at In-and-Out burgers. Nice place, clean. Slightly overpriced for what you get. If I'm going to splurge for a burger, I'd rather head over to Sesame in Park Circle and have a great burger, a cold beer, and some pimento cheese. read more

This is the place to go for a very LARGE juicy burger and fries plate :) a bit expensive but a good deal in that you can make two meals out of one...Fast service, as well !! read more

An above average burger for an above average price when it comes to fast food. Also prepare to drown in fries.

This is nothing more than rebranded McDonald's swill. If you are a poor soul that find that edible, then you'll probably hate their real french fries. The burgers lack anything that makes a burger tastes good on every level. The fries are okay. read more

I love Five Guys! Their burgers are tasty and healthy! (not to be confused with low calory though!)

This is my favorite Five Guys location in the North/Charleston area. The crew was very friendly and the service is always excellent.

The food was great and made fast. The only complaint is the children the manager hired to do all of the work. The girl who took my order was a complete smart ass and overly eager to piss each person of by being overly polite to the point of being annoying. The two boys who were doing the cooking thought that it was funny to point out each "issue" with every customer and laugh with the little girl. There are plenty of grown ups who need jobs... No need to hire little smart assed children. read more

We frequently eat at this location and have never been disappointed! Their policy for preparing each burger accurately, has never failed!! When fresh ingredients are used, it reflects in the flavor!! read more

Love this place. Best burger chain by a wide margin.

Placed order. Order was called. They gave me someone else's order despite me confirming the order number. It was so similar to our order that we didn't notice until we had unwrapped everything and were sitting down eating. I informed the manager so they would know and the other order could be redone. We would just keep what we had. Except for the fries being spicy, it was basically the same. The manager appeared irritated. Later, our actual order was called and called. I went back up to the counter not understanding why they made us another order. Manager said it was my fault and I had to take this one too. I replied that I confirmed my order when I picked it up but had been given the wrong order. Simple mistake on their part but it wasn't my mistake. He was clearly angry & had more to say so I picked up our half eaten food and put it all on his counter and told him he could keep our money and his food. My family and I left to the surprise of a pretty large crowd of other families. So much for the customer being right. We won't be back. read more