Went today after about 1/2 year of not going because food was not good Today parked my car we went to get out some guy comes out and said dining room was closed he said we order on line and pick it up First of all I wanted to sit and eat hot food. If I wanted cold food I would've went to a grinder shop. In closing I will now never go back Don't care what the reason was for no dining area From day one until 5 months ago the food has more than doubled in price the quality of the food was not good last time You don't need mine and my wife's money Close the place down or change your tactics and food quality I would give minus 5 stars but the site doesn't let me do that So long take your store out of Norwich ct read more

I witnessed the chef smashing my burger with a spatula, rendering it extremely dry and nominal edible. Who does that!?

New staff and it shows! This place was in a rough spot like a lot of other fast food chains recovering from Covid bc no one wants to work. They've got a decent crew there now and are quite efficient. Sure it talks a bit longer than McDs but they're making you you're own personal batch of fries and actually frying your burger. It's worth the wait! Yes the fries are greasy but that's kind of their thing! Thick greasy hand cut fries from potatoes grown in the US. Highly recommend the Cajun fries. It's the only way to go! They've got lettuce wraps and their fries are gluten free bc that's the only thing that goes in the fryer! They take proper precautions with gluten free allergies, washing hands and changing gloves etc. Celiac friendly! read more

100 % Garbage. Just left here hamburger buns still wet from being frozen half toasted which made the bread stale and soggy worst money for food I have ever spent. Loser independent owner I'm sure of . Bread Buns your cheapest possible item and it's stale & wet read more

Five Guys - I will never eat here again . Frozen bread thawed out toasted fell apart while eating threw it away - Burgers Near Me - Norwich, Connecticut

Have been back many times since then & consistently have received decent service & good food.

First time at this location (3rd time overall) to five guys. Not as good as I remember it being. The Cajun seasoning had good flavor but the fries had no crisp to them, very mushy. Got my food went outside an ate it right away in the parking lot. My burger bun was super soggy. So not sure what was going on. Will have to give it another shot in the future. Friendly staff an clean restaurant. read more

Five Guys - Little cheese burger With the works and Cajun fries - Burgers Near Me - Norwich, Connecticut

I placed a to go order at 8:45. They close at 10 pm. When my husband went to pick it up at 9, they shut and locked the door right in his face, said they weren't making it and wanted to close early and someone would refund us in the morning. Just don't bother. This isn't the only issue we've had, they are literally the worst when it comes to customer service. read more

Terrible service here the last three times. Ordered 30 mins ago almost and been waiting of 20 mins and still no food. Time to find a different place to get burgers. read more

Having dinner with grand kids the lady at the register taking orders is so friendly and patient as we were a large group. The food is good considering it's fast food. The milk shakes are ok not the best I've ever had but doable. This is my 2nd time at this one. A nice place but music is a bit loud. read more

Delicious food and great service. My burger was missing the bacon, they remade the burger for me. Will definitely come back, they are nice and hardworking people. Free peanuts too while you wait for your food. read more

Five Guys - Delicious food, great service. My burger was missing bacon, they made it right. - Burgers Near Me - Norwich, Connecticut

All I have to say is ! The best burgers out there, extra toppings are free, the milkshakes are great and you can combine two flavors, the fries are good... everything! I have never had a bad experience (speaking for the one in Groton). The staff always greets me as soon as I walk in and thanks me when I walk out. I love going there! read more

Five Guys - a hamburger and fries on a table - Burgers Near Me - Norwich, Connecticut

So overpriced for a cold soggy bun on hamburger. Also, fires were way too salty. And $5 for a small milkshake when you can just go to mcdonalds and get a large shake or starbucks and get a large frappuccino. Terrible food chain. read more

Love this place. Went back for the 10th time or so today. Staff is great. Friendly, funny. Love the food.

Shockingly bad customer service. I was told to try and order at a different time of day if I wanted my food to be made fresh and hot

Bad customer service, staff is not trained well. I placed an order online and I called in to ask how to pick it up (in store, if they do curbside still, etc). On the other end of the phone, over and over all i'm hearing is "what do you want??". So eventually I just go in and despite my order being placed about 20 minutes ago and the restaurant being empty it still took an additional almost 10 minutes for all my food to be done. Just kind of pushed towards me over the counter, no customer service like a have a nice day or enjoy. One guy working was nice he said it was his first day I hope he does well. But his managers abilities seem questionable. I'd recommend if you want Five Guys to go to a different location. read more

If I could give 0 stars I would they suck ass every time I go in at 12-2 there always closed how you say your open everyday and closed half the week place sucks ass go to the Manchester location never come jere read more

Food is good but customer service is not trained properly. I put a tip in the tip jar and not even a thank you.

Waited 20 minutes for food that had been done the entire time I was waiting after ordering online. Buns were horribly soggy and burgers were cold. Fries were good but service was so bad that nothing could atone for it. Avoid the overpriced burgers and get a whopper. read more

I come in for lunch all the time. The staff there are really professional and the food is always good. Just a little advice...the GM does not seem to want to help them up front. When he sees his staff is busy he should be up front helping his staff for the daily push. There will be 15 people in the line, he's wiping down windows and should be helping his staff. The windows is the last of his priority. It shows the guests he doesn't care to help, and has to get that smudge off the window. Show your staff and guests your there to help. It's frustrating when your in line and have to go back to work and the GM won't help his staff or guest get out in time. I put 4 stars because the 1 star that's missing is for the GM lack in team work. But great job to his day shift employees. read more

We love this place the food is phenominal and the staff is very pleasant! Definitely recommend the Cajun fries !

I went there today and there was a sign on the door that due to technical difficulties they wouldn't till 4:00 pm Tue, well today was Wednesday and no one was home. I hope they aren't closing. Maybe can't find help? read more

Always great. Yeah fries are salty but I love that. Someone said burgers are 7$+ but in fact they start at 4.79$. I've never had a bad meal here. If you comlain that it costs 10$ for a burger and fries, go to mcdonalds and get a Big Mac or quarter pounder "value meal" and it will be almost the same price. At least this is REAL food made fresh, not made years a head of time and freeze dried. ------ Now after years of going here, and twice in the last three days (thanks to my apartment building catching on fire and having to move everything in three days). I just have to say that this place is always consistently great. read more

They have some really good potato tasting fries, no doubt about that. They are thin style and soft/limp.The portions are about 2/3rds smaller than they used to be. The burger has two patties. Both overcooked, unless you like them brown all the way through and dry. I've been to four different 5 Guys and its always the same. Usually that's a good thing, not for me. In just don't get the appeal. 9Aug14 Dear Owner, I submitted on line as requested. Left my contact email as well. read more

The food is great as always. But this time it's the customer service I'm worried about. Called to place a pick up order and I was put on hold for 10 mins and no one ever came back to the line to take my order. Get to the restaurant and 5 male employees are just standing around talking. Having full conversations. They were respectful when taking my order in store but I shouldn't have had to be on hold on the phone if they weren't busy or had another guest on the line. I will continue to eat five guys but not from this location. You guys did not have me satisfied. read more

oh, i have been meaning to post this for a couple weeks and i keep forgetting... Five Guys is Celiac-friendly!!! The only allergy anyone has to worry about (that's on my radar) is peanuts because they cook in peanut oil and have peanuts in the shells in the restaurant. They cook the breads on a separate grill than the meat. They don't add any wheat, poisons, or allergies into their meat or potatoes. Their condiments are also safe to eat. They even make a wrap out of lettuce so you can eat their burgers like a regular person! I FEASTED on burgers and fries at Five Guys a couple weeks ago and didn't have any reactions at all. Plus, the staff is really outstanding. They have a full allergy menu so you can see all the ingredients (like every food service place is supposed to have) and it's very thorough. If you have Celiac disease, Celiac syndrome, wheat or flour sensitivities, milk allergies, you can trust that Five Guys has you covered so you can eat safely :) read more

I feel badly reviewing this particular location, but this was the only one I've been to...twice. The service is fine, they get the order right, but I find no reason to ever eat here. It's very expensive for food that doesn't taste very good. I don't understand the hype about the fries and for a messy burger I'd expect it to taste better. There are a lot of options for toppings, which is a plus. Everything is fresh. This isn't the Norwich store's fault, I've heard they're all meh. read more

Standard five guys. The service was very good and the food was what I expected. They also have the new coke machines do you can get just about whatever coke flavor you can imagine. read more

A little pricey at ~$7/burger. The cajun fries were tasty. The burger was good in a standard sort of way, but they aren't quite a 4-star place for me due to the lack of options on the menu. If I just want a basic hamburger, that's pretty easy to make at home. Maybe I'm spoiled from living so close to Goldburgers! read more

Five Guy's is usually known for their consistency, in this case I was extremely disappointed. I ordered a burger and fries. I get a burger and a half empty cup of soggy fries, no fries in the bag. I'm paying $3.79 for fries I want a decent amount. I ask for more fries. They say they will make a new batch. I get a bag with slightly more fries but they are just as soggy salty and old as ever! Had to throw them away. Burger was okay. read more

So disappointed with the service here. Our last visit was fine but tonight was terrible. The girl working is miserable, no smile or greeting. We ordered & I unfortunately by habit dropped my change($1.60) in their cup-she watched & no gratitude at all. Nobody was friendly at all. As we left, my son felt ill. We rushed to the car but he panicked( he's 8) & got out of the car. He ended up throwing up in the back of the building. I went inside to apologize & let them know. The manager said, 'why, did he eat a hotdog?' No, but that's not good to hear. He said, well it's not the burger since that's fresh! Gee thanks.. No apology btw. read more

Wow!! Wills accommodation was fantastic! Even though it was an order through the phone and my husband is going to pick it up I just know the order is going to be spectacular! Will was very friendly reiterated my order perfectly!! Give will a raise!!! I WILL definitely be back for more!!! But only if WILL is there!!! He is such a great person to be happily dealing with consumers. Great job WILl!!!!! read more

The lady working the grill was so rude. Not only to her fellow employees but to the customers as well. Very rude demeanor which makes for a bad experience. Blamed other employees for her mistakes. Definitely could have better customer service skills. read more

My fiance and I stopped by one day with honestly low expectations. She had never been to a five guys before and it has been years since my last visit to one. The service the 2 fellas up front offered was excellent, they answered all of our questions and made us feel very welcomed. As far as the food goes, I ordered the bacon cheeseburger with grilled onions and I gotta say it tasted delicious. And the fries were perfectly seasoned and abundant. They basically handed us a bag full of fries even though we had only ordered a regular size to split between the two of us. I was surprised to see so many negative reviews because this place is clean and food was great for the price. I will be definitely be back again in the future. read more

absolutely horrible. if there was an option for zero stars that's what i would choose. i ordered online and they told me 10 minutes. i live 30 away so i figured not a problem. when i showed up they hadn't even STARTED my food. had to wait another 30 in the restaurant. employees were also completely rude and uncaring read more

Standard Five Guys operation. Love the food, usually get everything to-go. The restaurant itself is always loud.

All the burgers are cooked well done which just ruins it for me though my BFF raves about them. The fries are somewhere between McDonalds grade and what you would expect to get in a regular restaurant. Everything is fresh and the employees are very nice but overall I really didn't like it because I prefer my burgers medium rare and my fries a little thicker. Prices are very reasonable. read more

The Norwich 5 guys is a mess. The food was not to standard, the place is dirty. I was there on Friday evening and it was empty. I know why. The floors are greasy. There was a huge puddle of water infront if the soda fountains that you had to walk through. No one was even attempting to clean it up. I've been to 5 guys in Farmington, and Middletown, they are great. This one is obviously poorly managed. read more

My visit today to Five Guys was very disappointing my french fries we're over cooked and normally they give you a healthy helping but the cup wasn't even full so I did not care for that then I went to my Hamburg and they had not prepared it correctly I had asked for relish they put pickles on they did fix it they apologized and they replace my Hamburg but I doubt if I'll go to this location again read more

The Cajun fries is awesome! most of the time i just go there and order the fries...and buy burger in other places. I didn't mean their burger are not good or what, is just i prefer burger kings's burger plus Five guys fries! and they are next to each other. read more

I love "5 Guys" but this location is not to standard. The guy who took our order was chatting with a buddy who had come in to visit and didn't even look at us, just held out his hand for the credit card. The floors were dirty, we cleaned our own table, my order was wrong and had to be redone and it was terribly slow. When we were leaving, and other customer finally came in-there was only one other family besides us until the new- there were NO guys in the restaurant. One in bathroom,two outside smoking and I don't know where the other two were, but there was no one working. The restaurant next door was busy but now I understand why "5 Guys" was so empty....it's a mess! read more