Our server was amazing and got our order right and was attentive. The food was great! They sat us back by the kitchen and the conversations they were having rather loud was very inappropriate. Using profane language every other word as there were children present. Having an open kitchen they need to be more aware of their conversations where patrons can hear. read more

Stopped in for lunch and were seated promptly and our drink orders were taken. Order consisted of a patty melt with waffle fries, cup of clam chowder, and bacon cheeseburger with fries. The clam chowder came piping hot and with a good amount of clam pieces in it. Have found this to be pretty consistent with past visits. The patty melt came with the Brad nicely grilled and with a large patty and plenty of cheese. The waffle fries were done perfectly , nice and crispy. The bacon burger arrive with two large slices of bacon, very crispy, and plenty of cheese. The burger was good sized and the bun very soft and fresh. The fries on the other hand had been sitting under the heat lamps rather than being made fresh. This was brought to the servers attention and a fresh batch was ordered. Unfortunately they pushed making the replacement fries and never really cooked them completely so even they were very hot they still were not crispy or even brown. Dessert of course was ice cream which was good always. Service was good and seating, combination of booths and tables/chairs was very comfortable. There will be return trips regardless of what happened with the fries. Just next time instead of fries the waffle fries will be ordered as it appears they are made fresh to order. read more

I can't understand the low rating for this place. We stopped here on the 4th of July to get some much-needed ice cream, and we had a great experience. We were seated promptly and Isabella, our server, was extremely attentive. That ice cream came out quickly and accurately and it was delicious. I could see the other diners were being served and everyone seemed to be enjoying their meals. The restaurant was clean and comfortable, so combine that with good food and terrific service, and I say that adds up to five stars. read more

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We decided on Friendly's tonight from Doordash. Ordered the lobster shrimp quesadilla, got 2 micro speck pieces of lobster. Only 2 cuts had lobster and or shrimp, the other 2 just cheese. The Fire Roasted corn side was half a portion. There was no salsa or sour cream received. The order of 12 chicken wings was missing and the Strawberry Fribble ordered was missing the strawberries ordered (and paid for). We ordered (a BOWL OF CHOWDER) We got a 1/4 laddle full. (2oz) Instead of at least 6-8 (bowl size) All in all the order was a dismal failure! If we could give it 0 stars, we would. As you can see in Friendly's stores photo of the original order the way it is supposed to be/look. (We received 4, cuts) instead of 8. I've worked as a Chef for 40+years. THIS is the Stores General Managers fail. He/She is not training and not keeping the Guests food at quality and consistent levels of complete satisfaction to the guest/customer. He/She is allowing the employees in the kitchen to do as they please If you have no return guests, you will not have a store or job any longer. This store gets an F- Total cost around $64.00. read more

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They were out of hash browns so instead the cook decided to use French fries instead expecting me not to object. Who does that? And the waitress was bold enough to bring it to me. I was having breakfast with my brother and he finished his breakfast before I even received my new order. read more

Amazing friendly service! They always have the nicest staff.. with obviously the best ice cream! read more

Lacking in managerial supervision. Most servers are rude, crude and belligerent... also not well groomed, long hair hangs down in the food plates. The place is also dirty reflecting the whole atmosphere. Senior citizens are abused verbally... recently l had to hire a lawyer for abuse and possible food poisoning from an out of control, deranged server .......Many people in my area no longer go to this establishment because of the above stated complaints... board of health has also been contacted frequently. read more

Clean restaurant, good prices and excellent customer service team family friendly We recommend read more

Service is great. As always, the food is really good. Sorry that they cut back on the menu but they've kept a good amount of food on the menu. As for ambience that really hasn't changed much over the years nothing wrong with it so I'm really no need to change it. read more

I wish could review the food bi we walked out before getting waited on. When asked if gluten free was marked somewhere we were told nothing was GF. Since I am just sensitive, I figured I could find something to eat. Lucky for me there were several things I found that I thought might work. After waiting quite awhile with no one coming to wait on us we were happy to finally see a waitress come into the dining. Unfortunately for us they did not stop at our table or even acknowledge us. We finally gave up and left. I was quite glad because the place was not very clean. read more

Waited to be seated. Took forever and the waitress had a nasty attitude about having to load the dishwasher. We walked out. F this place.

Everyone is so professional and the service is always great. I recommend my family and friends to friendly all the time. I'm very comfortable when I walk through the door. read more

Food was delicious! Glad we stopped in to eat. Would highly recommend. service was great as well.

Staff is friendly food is usually good. Ice cream is great. This was a favorite place to come for lunch until they took out the senior menu and the tuna roll. I loved their tuna roll. Main reason I go there but now it's gone so I rarely go. read more

A classic from my childhood although my location was in North Providence RI. I visit this location a few times per year with my step daughter. The food is good. Honestly it's gotten better over the years. The ice cream is how it's always been; great. The service here is good however there's usually only one or two waitresses running around the dining room. They work quickly to get your drinks and order even when it's busy. On this particular busy Saturday afternoon I did notice the waitresses having trouble keeping up as no one helps them to clean off the tables leaving them unusable which would help with the line building up waiting to be seated. The take out seems to be very busy. They atmosphere is fine. Booths and tables seem to have been kept up over the years. As far as the ice cream goes they continue to add new creations to the menu but for me, the banana split or anything chocolate-PB does the trick. The food has also seen a lot of changes over the years but what hasn't been jacked up is the pricing. This may be the last place with an affordable dining experience. This is definitely one of the better remaining locations read more

We stopped by for some dessert and I must say our server Meghan was exceptional; she was sweet with our kids and was very welcoming. We didn't try the food- but as for dessert and staff, they deserved a nice review. read more

Bruh if someone is ordering 30 mini mozzarella sticks you need to give them more than one tiny ass cup of sauce. Also if I order a large hot chocolate it should be filled with hot chocolate not half way read more

Great service, great food - super kind and friendly waiting staff. My son loves coming here for good favorite ice cream: the Monster Mash

Very slow just for ice cream, had multiple people who arrived after get their food first

I ordered a fried chicken sandwich with ranch sauce on the side. It was delicious. The milkshake was fire. Most importantly, the server named Hilda is extremely friendly. She is a people person that makes you feel like she is serving you in her own home. She gives you eye contact and smiles. She deserves a raise because this is the second time that we've been served by her and personality has been the same. read more

Friendly's. I have secondhand embarrassment right now. I have been fighting myself four weeks to buy some food there because of my few last orders but i caved because the food I once knew was so it. First I hate that It cost me $30 for one entrée and a kids meal. But I was dying for a Super melt so I came today. Please tell me why I paid an extra three dollars to get loaded fries that 1. Wasn't even a big portion 2. Was mixed with regular fries I didn't want (I ordered loaded waffle fries) and to top it all off 3.! I have cuts in my mouth because you must've gave me the bottom of the barrel. I must have only gotten 3 legitimate waffle fries, and the rest were hard pieces of waffle fries. Not to mention my daughters broccoli wasn't even warm enough to melt the butter on top. &&& paid $18 for an entrée and the chicken didn't even cover the whole bread? Bacon didn't even cover? How are you charging these prices? Last time I went there I swear I was never gonna go back because I must've gotten 10 french fries with my entrée but I wanted to give you all the benefit of the doubt and I ordered again and I am just so displeased with every recent time I've gone there. When I was younger, this was my favorite restaurant and now I am embarrassed about the food quality and the food portions and the food prices. I've never seen something go downhill so badly. And PS- why wasn't my sandwich cut in half it's not even a big deal, I cut myself, but every single time I've ever ordered this it was cut for me. What is it to hide the chicken? Or the lack of ? I'm so sad. & angry. Do better Friendly's. read more

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Ordered from this Friendly's through a food delivery service. Worst Friendly's delivery experience I have ever had. And it was definitely not the delivery service's fault at all. Ordered extra food so I'd have some for my dinner and some for my lunch the following day. I ended up throwing food away. I ordered the fishamig melt with a side of broccoli, cup of chowder, and the crispy chicken salad with grilled chicken instead of crispy chicken. The melt had almost no cheese on it and was very greasy. The salad had almost no lettuce. No utensils were included in the order. The only item that was decent was the clam chowder. Very disappointing food. I would not recommend ordering from this particular Friendly's. read more

I always order online fast and friendly service each and every time! I love the ice cream sundaes!

I love Friendly's grilled chicken salad, and a Jim Dandy for dessert. The personnel there are friendly whenever I go there. Check out the grilled salad. It's wonderful and filling. read more

Incompetent employees and manager. Came here for milkshakes. We only ordered 4 milkshakes in an online order for takeout and went into Friendly's at the estimated pickup time listed on the app but they didn't even start making it. It literally took over 1 hour for them to make it and they didn't even end up giving us the right sizes. After they finished making the milkshakes, they did not even tell us. They just brought the milkshakes to the refrigerator where they store the cakes that they sell. They took so long to make each of our 4 milkshake that some of the milkshakes were fully melted and not even thick anymore. While we were standing there waiting for an hour, we saw many other people wait ridiculously long times for their foods. And then there were people that came in and ordered way after us and still left with their food before us. There were also a couple of times when they had other people's orders wrong and the manager just looked like she didn't like her job. She was throwing the straws in the customer's trays and I felt that she wasn't professional. They had so many staff that walked in and out of the ice cream area but no one cared about the many customers waiting for their orders. Some of the staff were just socializing and they were drinking milkshakes themselves while all the customers were waiting for their foods in the pick up area. Nobody really cared. I have never seen such incompetency and unprofessionalism. Come here if you want to waste time and money. Otherwise, I suggest buying your ice creams from Mcdonald's or even go into a grocery store. I don't know how this business can still exist after the day we went. Many of the customers that were waiting so long for their foods also swear that they will never come back to the restaurant. It's unbelievable. Don't do this to yourselves and avoid this place. read more

I have been to a lot of Friendly's restaurants in my day. I am so happy that this is one of the last remaining ones in our area. The service and the food at this Friendly's and I emphasize on the food here is absolutely delicious. I do not know who your chef is but whoever he or she is takes the extra time to make sure all the food comes out well cooked well proportioned and very tasty. The atmosphere here is of course a Friendly's and if I had to make one complaint, it would be the old carpeting needs to be replaced or just taken out. But I am so happy to say that I am glad that this is the last remaining Friendly's around here because it is the best one I have ever been to thank you so much friendly staff in Norwich Ct. YOU ROCK!! read more

Food was quick and Excellent. Our waitress Melanie was fantastic, quick and accommodating. we told her we had a show at Mohegan and this was quick and amazing. A lot of Friendly's have staffing issues nowadays but Melanie really made it special. And to Friendlys, please make these restaurants special again and add more staff and fix issues within your business. thank you Melanie!! read more

Do not recommend. We waited almost 10 minutes to be seated. The restaurant wasn't even busy to begin with. There were a total of 4 servers and took About a 45 min wait to get food and just took forever just to refill waters. My wife's chicken wrap had minuscule pieces of over fried chicken that was un edible. I noticed it wasn't just our table that was experiencing long wait times, it was everyone. Not sure what's going on here, the server has mentioned there was a backup in the kitchen. The kitchen appeared to be fully staffed since I had a clear view to the back of the house and all I observed were people just standing around back there, reheating soups and the like in the microwaves. Not sure what the problem is when your menu only has items that are fried, grilled, microwaved, sautéed. read more

the man who gave me my food had his shirt on backwards, gold underwear out, and airpods in made me laugh but they gave me the wrong order :( i got the right one but it was actually sooo badddd i'm ngll read more

Friendly's - "Munchie Mania" - Ice Cream & Frozen Yogurt Near Me - Norwich, Connecticut

Unfortunately I have to give this location only one star. My boyfriend and I went for a quick breakfast a few mornings ago. When we got up to the counter the waitress and host both walked by, didn't say a word or seat us for at least 5 to 10 minutes and there was only one or two other guests eating or waiting for food (definitely not busy). Once seated we got our food fast and it was hot but it had a hair in it. I had to flag the waitress down to tell her because she didn't check on us a single time during our stay. Her solution was to just take the food back so I wouldn't have a breakfast. I was starving and had to request for them to remake it. I'm hoping it was an off day, this Friendly's used to be a great place to visit now not so much. read more

Friendly's - Big breakfast - Ice Cream & Frozen Yogurt Near Me - Norwich, Connecticut

Food was t bad. Service was excellent. Sat us right down. Making me right more than I want to read more

Clean and friendly environment. Wait staff very helpful and polite. Wait was a little long but the store was busy. Sat near the kitchen and with in 10 seconds of our food finishing, it was on its way to our table. Meals were hot, most, crispy and full of flavor read more

Having heard "rave" reviews about the hot dogs from a Plainfield/Norwich local, I knew I just had to get one. The dog itself was pretty standard, but the toasty bun was a nice touch on a cold winter afternoon. When in New England, one must always eat New England chowder, right? The chowder was tasty and had ample clams to potato ratio, but came out luke warm. The highlight of the meal was clearly the ice cream sundae. The freshly made waffle was absolutely delish! Hopefully I'll be back someday to try another ice cream creation. read more

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Great place great service great customer service very clean and organized always love my Reese's Peanut Butter Cup Sunday only Friendly's makes the best read more

Breakfast w my son (13). The food was excellent as was the service. I go the Big 2 Do and he got the omelet. Honestly great. Brioche French toast, super crispy bacon, eggs perfect, omelet perfect with no brown from overcooking. The place was clean. I hope more people go so this location stays open read more

Friendly's Norwich CT. Outstanding service. Prompt service by our server, order came out fresh and hot. And all around great family experience. read more

Me and my family went to the restaurant for a graduation lunch. We were told we have to wait but wasn't told how long. We waited an hour and finally was given 3 different tables for our family. The waitress did not come to take our drink/food order for another half hour after we sat down. The waitress took all 3 of our tables orders at different times and food came in at different times with large time gaps between each table. We never got our food on one of our tables and our other two tables already finished eating. We asked to speak to the manager and the waitress went to get her. She never came out to speak to us because she "was helping customers in the front for ice cream". One of our family members went up to the manager and said "Excuse me, are you the manager". The manager ignored us and didnt look at us the whole time. We ended up leaving with half our family not eating. Waiting around 2.5 hours, I felt like we were patient enough but this service was just terrible. The manager was very unprofessional and ridiculous. read more

Food was made fast, spoked and tasted great! Ice cream was amazing as always. And not too expensive

Ordered the steak tips which looked awesome in the pic, requested medium rare. The waitress came out with what looked like dog food chunks, apologized and said the tips are actually too small to cook medium rare. On a better note, the mashed potatoes were good... I noticed most Friendlys are now closed, guess this is a reason why? read more

Service was good food was good U get a free sundae with coupon other than that we rocked out at friendlys read more