Disappointed! I travel a lot and I know 5 guys will be consistent. Well not with this one. Burger so so. Fries disgusting! They were mushy and smothered in salt. I could not eat them. Threw away $5.00 on fries. I won't be back. read more

I like Five Guys. They have kept it simple and straightforward. You get a good tasty product at a decent price. Fresh hot in store is always best or if you don't have far to travel. Depending on the amount and type of condiments and toppings, longer distance at less than direct delivery could cause a yucky soggy bun. read more

Haven't eaten at this location for quite awhile. I forgot and ordered a cheeseburger not a little cheeseburger. We also ordered a regular order of fry's. First of all the fry's were limp and greasy. The cheeseburger was a huge disappointment! You couldn't keep it together. I put it back together 3 times and every time I took a bite it fell apart. It was dry and had no flavor at all. Way overcooked and I assume no seasoning. Will not be going back to Five Guys!! Very disappointing! read more

I've tried this specific location 3 times and NEVER had my burger made correctly. Simple single patty, lettuce and tomato. Today I got a lettuce wrap with pickles.... I'll never visit this location again. read more

Great burgers, huge portions of homemade fries and good service. The place is nice and clean. The music was a bit loud. If you are in the area--they are with a stop! read more

Five Guys - Burgers and fries - Burgers Near Me - Salem, Oregon

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This place is awful. My wife and I each got a burger, and we agreed that it was one of the worst that we have ever eaten. Total miss, they were sloppy, underseasoned, and just plain bad. read more

Krista is the best they always hookin it up with good food thanks to the cook Carlos for the good burger

For "fast food" Five Guys really get it right. So many options for customizing and low carb friendly Offering lettuce wraps and bowls. I ordered online several times while in door dining was shutdown. The online system is easy to use, and since I'd usually wait until I was out to order (for freshness) it was always ready within a few minutes of getting there. read more

Five Guys - Big Bacon Cheeseburger in a bowl customized - Burgers Near Me - Salem, Oregon

I was on my way to a bottle drop with my gf and we stopped at the wrong one and she was mad at me and we stopped at five guys for a burger and the service was absolutely amazing the guy was so kind i didnt catch his name but who ever he is i hope he see this i was there around 6:08 on 8-25-25 thank you for everything the burger was so good and the milkshake aswell everything was great read more

It would have been my best Hamburger ever this year, ONLY, if there was ketchup in my hamburger! It had everything else that was on that list, that I wanted: tomatoes, grilled onions & grilled, mushroom, pickles, mayo, lettuce, & mustard. Actually, hubby said: it was my mistake, I forgot to add ketchup. Hubby had the same as mine. We also ordered a small fries (I like the thin slices as well), and small shake. read more

When: Sat March 27th 6:00 pm Mobile Order Pick-Up for 1 person First of all, the positives of this visit...convenient location off of Commercial Street where it meets up with Liberty Street...located in the shopping complex right across the Shell Gas Station & Office Depot. On this occasion, I ordered a Cheeseburger, Regular Fries & Vanilla Shake with Peanut Butter...my version of a healthy meal, since the wife is out of town. The food tasted good as expected and that's what is preventing me, from giving a lower star rating on this visit... It was a busy Saturday night dinner rush and there must have been about 10 workers behind the counter/kitchen area. Since I placed a mobile order I went directly to the pick-up area...where one of the lead staff person barks out "can I help you" in a un-friendly manner...I mention that I placed a mobile order and because we are both wearing masks and the noise from behind the counter, clear communication is virtually impossible...after finally understanding what I said, he barks out "please do not wait at the counter and step on the side" in a very un-professional manner...fortunately the two female staff that were packaging the orders and passing it out were much more friendly and courteous... Another un-professional incident that occurred on this occasion, but did not affect me directly, was the action of the person, I presume was in charge of this shift...calling her a supervisor or manager is probably not worthy...Apparently, one of the crew staff made an error on an order and it was not the 1st error of the shift...After she completes the credit with the customer she barks out to the crew "if I have to issue another free burger...heads are going to roll" which caused the crew to become somewhat shocked and afraid to do anything...And remember, this is an open kitchen where any customers within ear-shot of this heard every word of this encounter...you kind of felt real bad for the crew that had to work the rest of the evening with this female person in-charge... Because I love my cheeseburgers, fries & shakes I may visit the other Five Guys on Lancaster Drive instead or just take my business to Nancy Jo's or Roth's, where I can substitute the shake for an Adult beverage... read more

Burgers are okay. They state cooked fresh and after waiting 15 minutes, I believe them. But, astonished there were five people working, we were the only two people there and it still took that long. We tried the fries in the past, but past on them this round. Fries are said to be freshly cut. The one we had last time were limp, full of grease and not enjoyable. I don't think Five Guys is known for great fries. In all, an expensive burger that's marginal and takes a long time to get. read more

I'm sure their food is good, but let's talk about the management and how loud it is in there. First of all I just came to pick up a doordash order and I'm assuming the "manager" was yelling at a staff member about him having an attitude and it could lead to being fired or insubordination. I feel like talking(yelling) about that in front of customers is very unprofessional and should be talked about in private... just saying... read more

Really disappointed with the effort put on our food. I ordered my usual lettuce wrapped burger and it just fell apart. It was so poorly done I had to eat it with fork & knife and throw the rest of the toppings away. I gave this location three stars because the boy at the counter offered friendly service. read more

The staff here is always very kind and welcoming. The burgers and fries HIT every time! My family and I make a stop to grab some burgers whenever we're in town. For the most part the eating area is clean, minus the fries and peanut shells that customers drop and leave on the floor expecting mommy to pick them up. They have never messed up my order. Fries are fried in oil so yes they're greasy but not dripping with oil. Their fries are really good, especially the next day since we always have leftovers. read more

Friendly staff, clean store, yummy burgers and fries and shakes. I ate everything. First time going to one of these. I will come back.

Pros: 1. Stellar grilled cheese 2. Perfect French fries 3. 100+ flavor Coca Cola machine (Hola Diet Cherry Coke) 4. High ceilings = well ventilated Cons: 1. No fry sauce, wtw?? 2. Hot dog looked a little icky read more

Five Guys - Grilled cheese with tomatoes, lettuce, grilled onions, pickles & sauce! - Burgers Near Me - Salem, Oregon

Ordered a regular Cajun fry for $4.45 and this is what we got. The cup wasn't even full. read more

Five Guys - Cajun fries - Burgers Near Me - Salem, Oregon

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After waiting 10 more minutes in line for a pick-up order that was already confirmed ready, not only do I get a thin, scrunched up hamburger patty, but I also get an additional hair on my cheese. read more

Five Guys - a person holding a plate of food - Burgers Near Me - Salem, Oregon

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Best shakes in south Salem, nowhere else leaves an Oreo milkshake that chunky. I love it. I usually get the hot dog it's always amazing. Nice staff read more

POOR ATTENTION TO DETAIL! Have been here multiple times. I don't think they've ever gotten my order right. Sad, because there really aren't a whole lot of options for burgers in Salem. read more

As a compromise, three of us stopped in at Five Guys' in South Salem for dinner. We each ordered a small cheeseburger with grilled onions, and shared some fries. I have friends who RAVE about Five Guys'. I know that in 2012, a Zagat fast-food survey awarded "best burgers" to Five Guys'. I am afraid I just don't see it. To me, it's just OK. The hamburger bun seem damper or denser than regular white bread hamburger buns. The french fries are very good while hot, but as they cool, not so much. The three of us shared a regular order, eating the fries first, to get them while they are good. I love the free in-shell salted peanuts, which keeps the employees perpetually sweeping. I especially love love love the self-serve 100-plus mix Freestyle Coke dispenser. [Wait, there's a secret (or Crew) menu? You didn't hear it from me :) ] Three-Stars. Update / Tip: A family member just e-mailed me. She writes that Five Guys' has a "secret menu," and her favorite "off the menu" item is Cheese Fries. "Just ask for cheese and jalapeño on the fries -- most of the time they don't charge!" Sounds Yummy! read more

Was excited for lunch but rude customer service and looks like not happy to be there. Ordered my sandwich plain Bc she was like "what do you want" "ok, what else'" Esmeralda was rude read more

After years of TV hype, I expected better. The staff was friendly, helpful and informative. The free peanuts a cute bonus. But let's cut to the chase, the burgers. Ordered the single bacon cheeseburger. The buns were very dense and lacking flavor. The actual burger didn't have much beefy flavor, the bacon was well cooked, but it's flavor was kind of lost, and the whole thing was a bit dry. Liked the fresh lettuce and toppings, (tho' the onion were cut in rather large chunks) and the fries were fresh and plentiful. The music was Classic Rock and enjoyable, but way too loud. All in all, am sorry to report that I was a bit disappointed....bummer! read more

I used to love their food. But honestly they have screwed up so many to-go orders it's not even worth it anymore. I'm so tired of getting home after being excited to eat comfort food burgers only to have my order completely wrong and the burger soggy with wilted lettuce. Yuck. read more

My boyfriend loved this place for burgers. I have always been indifferent, but our recent to go order was just wrong and kind of sealed the deal for me. It was frustrating to get home and find out it's all wrong when you're hungry and craving a burger. We tried calling the store, but whoever answered just left the line unhooked and we can hear their conversations. We tried calling a bit later and the phone was still unhooked. Also, the bread is always soggy (I've tried different combinations and it was always soggy...even when I didn't order any sauce with it!) read more

First let's say the salt content in their cheeseburger is way over the hill somewhere between 1200 and 1300 milligrams. Why so much salt a good burger, it doesn't need a lot of salt. Sugar content is up there as well, based upon what's on their website. The burger was okay but with all that . I think I will cook one at home and know what I really got in it. I think most fast food hamburger joints have this problem as well so just be aware. read more

This was my first time visiting this chain and I was very impressed. I loved that you can customize your burger they way you like, with a choice of multiple patties and enough ingredients to leave no one wanting. I had mine stuffed full of the basics, with extra onions, green peppers and habeneros. I loved that they didn't scrimp on the ingredients; my burger was utterly stuffed and so full of fresh and juicy habeneros that my mouth was on fire by the end of the meal. This is the first fast food burger I've had in America that I would put on par with restaurant fare. The friendly cashier advised us to share a regular chips and I was very impressed by the fact that the staff filled the cup and then added several hot and fresh scoops of delicious extra fries in the bottom of our bag. I also loved the extensive drink selection and the free peanuts, both of which only added to what was a very delightful meal. read more

My husband and I have been waiting for this location to open for months!! We were excited because its only a 5 min drive frm our hs where as before we'd drive 20 min for the location on Lancaster.. Very disappointed! Customer service was okay, but the burger was build SLOPPY, soggy bun I might add.. and get this.. very first bite I pulled a hair about 7 inches long out of my mouth! YAK! My hair is BLACK and this hair was as blonde as can be.. immediately I was sick. Loss of appite, I probably wont return for a while if ever at all. read more

Ugh. It's just not a good burger. I decided to give it another try today and in my attempt to eliminate the much hated sogginess, I only got pickles, raw onion, lettuce, and mustard. I applied my own mayo and ketchup. The pickles had no pickle flavor. The onions are chopped (why?). The mustard was was barely there. And still, the cheese is that pasteurized processed cheese "product". It's a bland burger and a waste of calories. read more

5 Guys admirably tries to differentiate from other fast food chains but lacks any compelling features aside from the fries and peanuts. By the way, I love throwing the peanut shells on the floor, but many people think it's impolite. Maybe add a sign telling people they must be thrown on the floor. Fries are important, but I am more interested in the quality of the burger than other paraphernalia, so I'll quickly outline some changes that would satisfy my taste buds. The buns need to be stronger and not like the typical white dough / sesame seed nonsense you get everywhere else. I want big buns, strong buns--buns you can squeeze and munch on without having them crumble. The integrity of the buns is very critical to a good burger. It holds everything together, and the buns are the first thing you touch. I would be willing to pay more for a more scrumptious bun. Buns with a nice, supple texture and elasticity are more enjoyable, and I really like a cornucopia of seeds baked into the bun. Dave's Killer Bread makes an outstanding representation of the kind of buns I want to nibble. The tactile experience of touching the buns is also important and a memorable sensation. Larger seeds help in this regard, and they also create a symphony in my mouth while chewing. The lettuce is junk. I'm sorry, but it truly is junk. Adding a spinach option is perhaps the quickest remedy; however, upgrading to a better species of lettuce is still advantageous in the long run. The tomatoes are decent, but the inclusion of other types, such as yellow cherry tomatoes, would offer some nice color tones and a unique taste. I like a good variety of tomatoes. It should be a tomato party for ultimate satisfaction. The same could be said for mushrooms. A little variety in these areas would differentiate 5 Guys in a very good way. The combinations of tastes and beauty are enhanced by offering more species. It also allows for partnerships with local farmers who grow these items. This marketing angle has been offered by Burgerville, but I don't like Burgerville and consciously avoid them because of their inability to cook to order. Their partnership propaganda seems more like a feel good agenda than an effort to increase quality. Speaking of cooking to order, I don't believe 5 Guys does this either. It must happen. I don't care what the laws say. I want a medium rare burger, regardless of the meat having been frozen or not. I will sign a waiver if necessary to get a cooked to order experience. Ultimately, I encourage you to grind your meat on the spot and make the process visible. People want to see how their food is produced, and you can really stand out by grinding meat in-house. You would get a lot of bonus points for this change. I hate bacon, but your bacon could also be improved. I honestly don't care what you do with the bacon because I hate bacon almost as much as I hate asparagus. Nonetheless, I still can realize when I have a good piece of meat in my mouth, and I'd recommend better bacon for the other customers that actually like it. Cooking to order and better buns are the two most significant improvements that could be made. Adding varieties of tomatoes and mushrooms is a cute move and would be appreciated, but the lettuce and spinach are more pressing matters. Grinding the meat in-house is a move that would distinguish your brand immediately, and others would be quick to copy you. Take care! read more

The fries are RFG. Like as good as can get. The burgers are solid, made fresh and outstanding for fast food prices. My only gripe was with the way the vegetables were cut (yes minor and I am a whiny snob). What should be sliced was diced and vice versa making some of them difficult to keep in the buns. Note that the jalapenos are fresh not pickled..... I love the online ordering system. Prices very reasonable considering the quality and fresh factors. Overall my favorite "fast" food burger joint. read more

Three things come to mind when ever I purchase a burger. Taste is important. I am a over weight Hawaiian that knows what to expect out of any dish set before him. Timeliness. After working construction or surfing for the day I expect my burger to be ready within a few min. Lastly. I'm no senior moneybaggs so the price should be right. This being said, 5 guys delivers. Service. We got food pronto is a vast under statement. Watching their vigilance, they start cooking your burger before u even get inside. No joke! They cook burgers by watching who is out in the parking lot. U will have food before u find a seat. The servers are also efficient yet pleasant. Compairing 5 guys to the likes of In and Out is a tragedy for In and Out. 5 guys burger's taste wise,is superior. Period. Not as good as Ma ona in Hilo but very good. Thier fries are amazingly seasoned and they load it up like a fat man going though the buffet line. The atmosphere. All the staff seem like they enjoy the job therefore they are enthusiastic and pleasant. Eveerthing appears orderly and clean. You can see the cooks frying your burger so u know there is nothing amiss. The price. Honestly a mid mark in my book. But considering a normal burger is 2 patties and is in excess of a half a pound. In addition, they fill your take out bag w full of fries I'm willing to say the price excedes good. read more

I don't understand what the big deal is about this place. Yes its a burger place that supports "local" foods, but in all honesty its just not my thing. I've only been to this location once, but I get the "gist" of things when it comes to Five Guys. If I want a burger, a good burger, I don't want to go to a place that is filled with the smelled of fried food. I feel like this is just another fast food chain attempting to mask itself as something else. In reality folks, its just about as tasty as a burger from McDonalds or Burger King. Get a better and high quality burger somewhere else, like the Ram if you really have the need to buy one. My advice? Make your own! read more

Good: clean, friendly staff, clean restrooms and fun atmosphere with decent burger Bad: terrible parking lot--turriball, expensive for what you get, loud, a bit slow to get the grub It's now in my neighborhood and I don't have to go to NE. That's good. It's a fun place to go to for a decent burger on occasion. read more

This is what a "burger joint" is suppose to be! The burgers are fresh and juicy the fries are hot and crispy (not greasy) and the employees are friendly. Really What more can you ask for. read more

Five Guys - Burgers Near Me - Salem, Oregon

Love, love these burgers!! They are actually juicy the way a burger should be and you can't beat the price!! Lots of free condiments and free peanuts!! Absolutely my favorite burger place!!! read more

Five Guys - Yum!! - Burgers Near Me - Salem, Oregon

Great place to get a good hamburger; similar to In n Out using fresh ground beef. Their prices are a bit higher than In n Out, but it includes condiments like mushrooms, grilled onions, pickles, etc... Their fries also are cut fresh like In n Out, plus you can help yourselves to free shelled peanuts while you wait for your hamburger. :) read more

Well, it's not In-N-Out for sure.....makes me miss living in Vegas :( Burger itself is OK - the bun is really nasty, soggy and really just BLAH. Fries are cut too thick and are droopy. Everything is super greasy and I have a gut bomb now. I guess I'll just have to start emailing and calling In-N-Out on a weekly basis to beg them to come to Oregon!! I have not found a burger even close to In-N-Out quality anywhere in Oregon so far :( read more

Positives: Very clean, good service, fresh toppings, excellent fries (and very plentiful), Coke machine with many options. Negatives: Thin burger, not much flavor to meat, some toppings diced making it difficult to stay on the bun, over priced. Probably won't return. read more