Five Guys is an absolutely amazing burger joint. Price is a bit high, but from my experience, you get a lot less at other places for the same price. I ordered a cheeseburger with everything on it or "All the Way" as they call it and it comes with mushrooms, grilled onions and the like. There are also a few more items you can order on it free of charge. It's the meat patty that I'm in love with. The burgers are juicy, hot, savory, and extremely delicious (and I LOVES me a cheeseburger). Five Guys are the best burgers I've had in Scottsdale so far and I will definitely be going back soon to break my diet. read more

Nothing special about the food here. The burger was mediocre (patty is thin and dry), the buns are way too thick and overwhelm the burger itself, and the fries are way too greasy. You'll fare better going to Johnny Rockets for a burger just a few stores down. read more

Today I'm having A double burger with onions lettuce tomato mushrooms and the wife is having a double burger with a chocolate shake and like always good service read more

I'm a huge burger and fries junkie and this place by far has been the tastiest I have had out here in Phoenix. Soft bun, flavorful patty, your choice of toppings, and a ton of fries that taste great. Will definitely be going back to this place. read more

Their prices are way too steep for a very average burger. Not sure why everyone is so hyped up on this place.

Oh m!y these are the greatest burgers I've had in a long time. My grandkids love to munch on the peanuts while waiting for our meal. The service is fast (a fast food resturant) with a nice family friendly atmoshpher. The burger with the works is so messy and so good. read more

I absoluetly do not eat hamburgers out if we ever go to a burger place i always order chicken sandwhiches but i decided to give this place a try and OH WOW it was so goooood everything is fresh the fires are great mmm will def go again and again and again read more

Best thing about this place is their portions. You definitely get your money's worth from here. But the down-side of it (in my opinion)....It's just a decent burger. Not terrible in anyway, not great in anyway. read more

Been hearing about the place. Walked in every table was dirty so I had to set outside. The guy at the register cared less that I was there. Burger, Fry and a drink. $14.11!!!! Really!!! Call your number and it's pilled in a brown bag with all the grease leaking threw. Was so appetizing to get. Burger like a drive in, fries terrible. #Sorrywontbebackever I can go to any Old Town restaurant and get a quality burger with service for the same money. read more

I just wanted to take the time to write a positive review for such a great team at the Scottsdale food court location. Juan is definitely a great leader and his attention to detail shows. He sets a great example for the rest of the team and all of their positive energy and attitudes spread to everyone who visits! I've been here multiple times and it's always a wonderful experience. I want to say thank you and keep doing a fantastic job! read more

I went to order with my daughter and the cashier was so rude we just had to walk away. She rolled her eyes at us. When we ask what we can get she just yell and pointed to the menu above her head. We just had to walk away. read more

Thought I was going to feel full forever after I ate this burger the double patty, I couldnt quit eating it was very good and im not one to eat a lot at once lol. read more

I'm not sure what all the hype is about. Greasy mess. Tasty yes but greasy.

Tried these guys for the first time last week and I was pretty pleased with it. Definitely way better than In N Out! And way better than most fast food burgers although I do enjoy Carl's Jr. a lot. It has a nice open kitchen where you can watch them make your food, which is always pleasant. They burger itself even though quite greasy was moist and flavorful. I did not try the fries. This would not be my go to spot, but if it's around and my hunger pains would be satiated by this place. read more

This is the first time I have eaten here. The cashier was friendly and had a good sense of humor and with our ordering, some good patience. I thought the burgers were tasty and the jalapeños were fresh and had some good kick. The fries were very good. Service was reasonably fast as we had 4 burgers and they were busy. Overall, a place to visit again when able. read more

was super duper busy when i ordered. but then again, they were a fast food place, and i waited for my To Go order for 25 minutes. They have 5 or 6 people inside their kitchen. And a lot were waiting for their food cos there were some mixed up. Will go back though cos I know those things happen when it's a busy day. The food was bomb specially the hotdog! read more

This is what a burger should taste like. I was satisfied and there wasn't any stupid gourmet type additives or toppings that shouldn't be on an all-American burger in the first place. As my first visit to this restaurant chain, I can say I will be back again definitely. The only thing I have to thumbs down on was the Cajun fries....waaay too salty. I had to toss them out even after I tried wiping off some of the salty red spice with bunch of napkins. There was no saving them. Maybe I just got a fluke bad batch and the seasoning guy had heavy hands, but it was not edible. As for the burgers, top notch deelish! read more

Fries were soggy/undercooked. Burger just so/so. Had the A-1 cheeseburger w onions and shrooms.

I had never eaten at a "five guys". However, I'd gotten numerous recommendations from friends. Outstanding burger, very tasty, fresh buns, great condiments. The fries were also outstanding. I'll be going back to Five Guys! read more

Good burgers and fries. Better than fast food. I forgot how good the burgers were here.

It is 12/4/16, and as promised I had never been back at this place. Every time I am at the Fashion Square Mall in Scottsdale where this place is located, I eat somewhere else. Awful service, rude and defiant attitude lady. I was there on Sunday 04/26/2015, around 1-2 p.m. I ordered a little bacon hamburger. Since there were four people in front of me and I had my dogs waiting for me in the patio. I went to the patio to wait for my order. When I saw that the people in front of me had been given their meal, there are glass windows, I went in and the lady was holding a bag while yelling number 69. I had not my receipt on me and asked her, Is it the little hamburger with bacon? She looked at me then at the ticket on the paper bag and kept yelling number 69. There was nobody waiting for another order. I went back to the patio, grabbed the receipt, and yes I was order 69. When I came back in I went to the lady and told her I am 69. She plained ignored me. Then I went to another guy and he gave it to me. I asked for a cup for water (for my dogs) and the guy said in a nice way, you can get it from the counter top. So I went to the counter top and grabbed a cup, only to be yelled by the lady, " Those are not the cups for water." I asked, where are the cups for water? And she said in a nasty tone, I will give it to you. She grabbed a cup and stood in a defiant attitude in front of me for about 10 seconds before she gave it to me. Moving the cup in a teasing way. She kept looking at my eyes in a defiant mode. I completely avoided her. When I grabbed the cup, from her hand wile she was playing with it so I could not grabbed it, and turned around to walk to the patio she exclaimed out loud WOW! Based on previous reviews I can see that it seems this is the work attitude at this location. I do not know her name but you can not miss her. She is the oldest of all. She is not a teenager. She must be in her 40´s and she wears reading glasses. Shame on you lady. I was there just to eat my lunch. And I was treated like if I was begin for food. I truly hope you get fired. Also, do you realized that not giving water is illegal in Arizona? Playing with the cup and puling it away from me seemed like you did not want me to have water. Shame on the owner of this location that allows his employees to treat customers this way. I will never go back to this location. The hamburgers are good. But bad service can make your lunch a bad experience . I am paying and I expect at least some courtesy. I am not there to put up with a person with issues. If I am going to leave my money even if it only $10 dollars, I will leave it in a business that employees are kind to people. This person should not be allowed to be in contact with the public. This kind of attitude will ruin any business. read more

The oreo cookie shake was awesome! The burger was great too. The fries were a bit too salty for my taste though, more so than their other locations. They also were a bit soggy, not crisp enough. Still, very filling if that is what you're looking for. read more

Although their burgers are good, they have gotten my order wrong every time I've been here, and is takes forever to get it re-made

This is the best place to go for fries and a shake!! Rashae J was extremely nice to my friend Brea and myself. He recommended shake flavors for us and he's right they have the best milkshakes! Thank you for the extremely pleasant experience. We will be back! read more

All I had here were the fries to feed my 2 yr old twin boys. I ended up feeding my whole family of five with the large order. So five stars for fresh fries and overflowing bag... read more

What a disappointment! My wife and I had lunch here, and each of us had a bacon cheeseburger, hers was the single patty and mine was the double patty. Mine in particular was a real mess. First of all, even though they are made on site and we ate at the location, the patties were just barely warm when they were served. Also, there is so much stuff on them, they can barely be contained by the hamburger bun. Besides which, the bun falls away in pieces moments after you start trying to eat it. All in all, a big sloppy mess. We won't be going back. read more

This was my first time eating at Five Guys. As soon as I walked in, I was greeted and asked for my order. The wait time was under 10 minutes, so that was a plus. The atmosphere was also great because I felt welcomed. All of the workers were kind and seemed like they were happy to be at work. I received excellent customer service overall. After I got my soft drink from the fountain, which was also a cool experience because it was different from any other soft drink fountain I've seen, I sat down and prepared to enjoy my food. I can easily say it was one of the best burgers I've eaten. The french fries were also delicious and everything just felt comfortable. I felt like I was eating at a local burger joint rather than a franchise. My meal came out to around $11, which wasn't bad at all for the quality. Definitely going back soon! read more

Good burgers but I don't get what the big deal is. All the hype and I was just like hmmmm it's good but the price is a little heavy.

I'm very disappointed in this five guys, I normally go to the one off of Scottsdale & greenway and LOVE the service and the food. My friend and I were in the mall and we decided to wait for five guys to open instead of going somewhere else. We got in line and the woman at the counter explained the menu to my friend since she had never been to a five guys before and told us the small fry was enough for 3-4 people. We started to order and I tried to order what I normally get at every other five guys which includes grilled tomatoes. Someone else behind the counter jumped in and said they weren't allowed to grill tomatoes and would not give me a reason why, he listed off ten other things they were allowed to grill though. I used to work at a five guys and, like I said earlier, order the same thing all the time at other locations. It wouldn't have been a big deal if he would just have told me why. So I just ordered and didn't get tomatoes. We went to the drink machine and they were out of almost every soda. Then we got out order and we got enough fries to maybe feed two people, which was definitely not what we were told while ordering. The cheese was barely melted on my friend's burger and my grilled cheese. Very disappointed, I definitely won't be stopping at this location again. read more

It's true that Five Guys serves up a good burger and their fries have a nice flavor, but for me, it doesn't really stand out from the rest of the average fast food burger chains out there. Being in the mall and coined as a "fast food" spot, I have been disappointed with their service twice now. The first time, we waited over 20 minutes for our burgers and fries, but I thought it might just be a fluke. Sadly though, last night the same thing happened again. I was surprised that the wait was was so long for such simple food and also since this is a fast food place. The staff was also very rude when we asked about our food after waiting so long. The wait resulted in us being late for the movie. I won't be eager to visit 5 Guys again, unless I have a lot of time. Then again, if I have a lot of time, I won't choose a "fast food" spot and instead go to a sit down restaurant. I hope they fix their service and turnaround time. read more

This five guys location is refusing to give water to their customers. I bought a burger and cajun fries and was refused a water cup. Unbelievable. Please don't support this terrible company and their awful customer service practices. read more

I went and ordered a little cheeseburger urger and a Cajun fry and the young lady who took my order kimmie was very sweet thru the whole process and made it a very great visit! She Even complimented my shirt! Very nice place I will be back!! read more

Another overpriced burger place. Go to AJ's Market and you will get a really delicious burger at lunch. A burger, fries, and drink is $10 bucks at five guys... I would rather spend a little less and enjoy one of the best burgers in the Valley. I don't get this joint. read more

What can I say about Five Guys other than I'm so glad it finally made its way to Arizona. The burger is tasty, the fries are delicious, and it's super close to my house. My only beef with this place (haha get it..) is that it's pretty expensive for 2 people. For my boyfriend and I, it came out to almost $20 for 2 burgers, 2 fries, and 1 drink. That's pretty bad considering we can go to Chili's and spend the exact same amount. If I had to pick between here and In-N-Out, which I also love, I'd probably go to Five Guys even though I don't recommend it often because you'll probably have a heart attack :) read more

One burger raw, one cooked, fries were not cooked at all, service seemed rushed although place was empty. Example, my husband who was not wearing his glasses asked was the kosher dog good and the reply was "it's the only one we have". Plenty of seating inside and out, just was not happy at all with the meal. Threw half away, a shame for the cost. Will not be back, gave two stars because one burger and one dog were fine. read more

i went here for the first time back in July on my birthday OMG it was so good and very inexpensive at that i went then and have returned many times to this location would totally suggest others visit read more

1st time at this 5-Guys location, never had a complaint about their other Scottsdale location, so thought it was safe to order take-out from this Fashion Square location, WRONG my regular burger was the worst non-meat burger I have had from anywhere in the past year, the meat was no where to be found ! probably less that 1/10th pound !!! if I wasn't already at home eating this it would of been brought to the managers attention, I managed to eat 1/2 of it then why waste my time because all the meat was gone already, maybe this was a fluke & someone only put 1/3 of the meat in ? I will never go back to this location again, as a heads up to anyone take the time when you are handed your order & take a look at the burger & contents to be sure you are receiving what your paying for. I would give this restaurant 0 stars if I could. read more

really good on everything I walked in hang walked out happy cant really ask for more and there fries the best I've had in a long time

Best fast food burger ever. You order a regular burger (it's a double patty) or the small burger (which is a regular single patty burger).... I got the single patty burger - and that's how it comes - hot off the grill and on a good bun. You have to make it delicious by choosing from a ton of burger toppings....when you order it. I did a standard mustard, ketchup, pickles, onions and jalepenos (raw not jarred).... Dang was that thing delicious. I think they put some addicting amount of sugar in the bun, or ketchup -- or some amazing trick of the trade - Cuz you will just devour that burger and wish you could afford another, and another, and another. I passed on the fries but they looked real and looked delicious with seasoning... They said they are moving in on California now - but only southern Caly... too bad I'd love to have one of these around. If you were to compare to Inn and Out - I would say that this burger is FIVE times better..... While Inn and Out isn't horrible - it is horrible in comparison to the Five Guys burger....I'd give them a one star compared to this 5 star review. Bon Appetite! read more