On the first TV service call Ramon was great. He brought a helper to take the TV off the wall, installed a new circuit board and put it back up when done. Parts were provided by the warranty company (Allstate). When another problem with the TV came up we went thru the warranty company and they sent more parts. 5 Star was assigned by them again to install. I called him 3 times to schedule and left messages..... texted him. .... no response. .....finally Allstate reassigned the repair to Hugo. read more

Worst customer service ever. Have called multiple times since July 2025 just to get a part number from a previous service. No one answers, can sometimes leave a message or get a recording asking for a remote access number. (?!) No one calls back when you do leave a message. Finally talked to "Jesse" beginning of August who couldn't help me because he didn't have access to records. Never had anyone call me back. I will tell everyone I know what bad customer service this place has and won't use them again. read more

Great service on my refrigerator, and twice on my dishwasher! Roman is reliable, knowledgeable, and efficient! I would recommend using 5 Star Electric! read more

Wish I could give a 0 star review. This company did work for me a few years back and I was impressed. Apparently things have changed quite a bit. Now you can't even get anyone to call you back. What's the point of having a business if you can't respond to customers? read more

A service person came out on 6/21/23 to service our washer, which is under the Lowe's protection plan, and scheduled by Lowe's. This service individual just came in a gave us a lecture on how to do our laundry. He then calibrated the machine and left. A hold ten minutes for his service. We have since called the Five Star Electronics on numerous times and the Lowe's personnel also called this company, to come back out and fix the washer, as it is STILL not working . I would never ever recommend this company and I am seriously think of filling a complaint with the Better Business Bureau. read more

No show to the first appt. They came out to fix the issue one day. Within 3 months the problem was back. Cannot get a hold of them to come back out and readdress. I would definitely go with someone else. read more

Do not keep appointment times. Was told for a fact that I would have a window between eight and 10 and they called me at 10 when I made it very clear I had to be at work. The gentleman on the phone was so rude. Come to find out they sent back my part. Horrible company they don't like any type of woman that has a voice. They do not hold themselves for accountable for their time frames and the people they have working for them are rude. read more

Excellent service on Lowe's protection plan. The technician, Roman was courteous and a professional that represents this company as an employee should, it's rare to get good customer service in this day and age. Kudos to Roman! read more

Had 5 Star electonics come look at washing machine. They set re set codes and left. The washing machine need a gear box and lid switch. 5 Star Electronic doesn't know how to work on maytag. Not sure what there able to repair. I had Crown TV and appliances repair washing machine. Please change name to -1 star. Had set up date. No call to confirm appointment no return of call I placed. Called 10 days later. read more

Not good at calling to let you know that a technician will not be showing up or rescheduling. They usually do not amswer. You have to leave a voicemail and wait for them to call back. ​ read more

I can't speak for their service, but this review is for their character. We had a problem with our clothes dryer and reached out through Yelp. Through messaging, one of their technicians diagnosed our problem. Instead of making an easy sale to come out and tell me that they couldn't fix it, he directed me to a vendor who could actually fix our problem. I greatly appreciate their expertise to diagnose my novice understanding of my problem, and their character to not take advantage of that naïveté. While I hope none of our appliances break, I do look forward to hiring them in the future. read more

I've used 5 Star several times in the last few years. All have been a remarkable experience. Yesterday I called to have my dryer repaired. Roman came out at the time I was told, took the dryer apart and rebuilt the wheel assemblies in about 30 minutes. Extremely fair priced. I've used other appliance repair places that have been deceiving and overcharge. 5 Star is honest and very reliable. read more

I've had to replace the bulb on my TV twice and each time these guys come out to my house and change it on the spot. I'm a single mother of five and can't afford to buy another television at this time. If it wasn't for these guys I would have to lug my TV to a repair shop or pay for pick up and delivery. Roman is very pleasant and honest. I really like dealing with these guys and will recommend them to my friends. Lifesavers!!! read more

I was assigned to this company by Lowes. It took a month to "fix" our fridge the first time. The fix failed within 1 day, and Ramon from 5 star stopped responding. Absolutely do not recommend. read more

I came in on Saturday as directed by them got here at 11am to pick up my TV and no one was here. Robert j otero

Homedepot/Asurion used Five Star to repair our Maytag washer which had an extended warranty. Five Star was very professional and great to work with. Happy customer. read more

We had protection plan from Lowe's. We were scheduled for two days later. He called back one hour later and stated he could not be there until the following Monday. He did not show up. My husband and I called multiple times and he ignored all calls. read more

I was referred by Home Depot insurance claims department. My first appointment the tech did not come to my home he asked me over the phone what was wrong with my washer. From that he said he would order new parts (without even seeing the washer) that should've been my first red light. A week went by and I had to call them. They said parts were in and scheduled me another appointment to install but the never showed up. I had to call Home Depot to start a whole new claim. What a hassle. To top it off they were very rude. read more

Our washer and dryer are covered under a protection plan, for which we paid a pretty penny, that requires us to use this company for repairs and maintenance. Our dryer is currently on the fritz and a repair person came out last week. He said he didn't know this was a repair call and that he would be back this week with parts. We've not heard from them since even though we've called 6-7 times and left messages. This is similar to our experience the first go around a couple of years ago. I would not recommend these folks as they are not reliable or professional, especially in light of the fact that they haven't even bothered returning any of our numerous messages. If they get around to calling us back, I might revisit this review but until then, my advice is find another company whose owners/employees give a rip about customer service. read more

If you haven't started doing business with them I would take your chances with someone else. I have lots of kids and no stove. It's been over two weeks since our stove went out. It is now Sunday night, day 15. No solution, stove still broken, no parts, no delivery date, no tracking available, I guess I'll call again tomorrow. Ramon is pleasant to deal with, but for the most part when I call, I get Jesse who says he is the owner. He's not pleasant, not helpful, not compassionate, not considerate. So I'm stuck and the only info I have is "the part isn't in yet" (I was told it would be in Wednesday or Thursday of last week) Nobody calls us to give updates and nobody cares that it costs me $40+/meal to eat out with 8 kids. I can't afford to wait on Five Star Electric anymore and you shouldn't either. read more

I contacted Five Star Electronics about the installation for five (5) ceiling fans in our new house. After confirming installation costs and setting up a schedule for the next day, they showed up 30 minutes early! All the work was completed within a few hours as well as being less than the estimated cost! Excellent work and a job well done! Highly recommended!!! read more

These guys are crooks. Pure and simple. Do not bring your stuff here if you ever want to see it again. I brought my TV there for some work under warranty. I was guaranteed that it would be covered. They came to my house and took my very nice and very expensive TV and it has been almost a year now and they can't even find it. They swore to me twice they were bringing back my still broken TV and all the accessories with it and I still don't have it. These guys are crooks and I'm about to report them to APD. read more

No show. Five Star Electronics did not even acknowledge a work order or establish communication with the customer after they were assigned a service order for a warrantied product. I do not recommend Five Star Electronics for any service needs. read more

It is ironic that this company has 5 stars associated with its name. The problem is no one seems to be able to provide them with more than one star. This speaks volumes to the quality of their work. In my case they did not disappoint. I called inquiring about converting my dryer from a 4 prong to a 3 prong hookup. The person I talked to seemed nice enough told me if I brought the dryer to them he would hunt down the schematic for my dryer so that he could convert it. And he could do the job for only 80.00 all I needed to do was leave the dryer with them a few hours and I could return and pick it up a little later. Something told me to check the internet for a fix and sure enough I found it. No schematic no tracing only a screwdriver and a pair of pliers and I had the job done in 10 minutes. These folks are real scumbags i wouldn't let them change the battery in my smoke detector. The house might burn down! BEWARE!!!! read more

TV repair place is a Scam. John Giangiacomo 484-266-7509, also 484-651-9347. They have changed their business names from All Star TV repair to Five Star Electronics. They come to get your tv, tell you a deposit for the parts of around $170-$185 then never do the job. They call You and say it was working for a few hours then stopped working and we need to order more parts. DON'T FALL FOR THE SCAM LIKE I DID AND SO MANY OTHERS BEFORE ME. READ ALL THE REVIEWS read more

Hard to get them on the phone, but the repairs they have done for me and the house calls they've made have been great service and reasonably priced. read more

Run as far away from these guys as possible. Unless you like to give money to someone who never returns and completes the work. Good luck.

I would recommend Roman's 5 Star Electronics to anyone with a problem with an appliance. He let me know of his availability earlier than scheduled. He was quick, going right to the problem area, on our dryer. He completely disassembled the dryer testing all the leads, found the problem and corrected it, on site. Normally, they say they have to order the part. I was pleasantly surprised when Roman said he would fix it and get us back into operation. We are now up and running, without waiting for an ordered part. Refreshing! I recommend 5 Star Electronic! read more

The repair person replaced the lid for my dryer today and asked my daughter if I would delete my previous review. No, I will not. They fixed the damage but the damage should not have occurred in the first place. There was no reason to take a hammer to the fan to get the blower off or to dent the lid and attempt to deny it. Also, they forgot they even had us down for an appointment to replace the lid today and had to be called to be reminded. Want better reviews? Provide better service. read more

I had a big screen TV at there shop for repairs, I did take it late last week and I needed for the big game, Super Bowl. Although they do close at noon on Saturday, they did wait for me to pick it up at 1:30 pm. Thanks a million again, they did a excellent job, I will use them again and truly recommend the shop!! read more

These guys are crooks, they don't return calls, they began the work with our dryer and never attempted to repair it, asked them for the estimated time of arrival on the parts that they did not have for the repair they never gave us an answer and told us and refused to tell us if they even ordered it. As a customer I know they should have all those answers because it's on the computer, I don't believe they ordered the parts needed, We waited over 1 1/1 months for these people and they were rude and unprofessional, upon reading their reviews from other's there were around 20 negative reviews and they too had very negative remarks about 5 star electronics, they are crooks as one person remarked, apparently they had the same issues we have, I will not recommend these people to touch anything. they are very bad for service. I know all the information is given when parts are beign ordered because I do that for a living. the guy told me they don't have that information, so I know they were lying. read more

1st appointment was with a 5 hour window, didn't show up at all. 2nd appointment they scheduled with Sears, but didn't contact me so I wasn't available. After that it was text and calls....about the part being back ordered. This started in August it is now Oct. The refrigerator is under warranty. Lastly I got a call from Sears saying someone else was doing it; when I called and asked why, they said, 5 Star said they were not able to contact me, which is not true. My advice, if you are having something repaired and the company contracts out, get company name and check reviews. Of course why we bought from Sears is beyond me. read more

So I had a confirmed appt with them last Wednesday and no one showed up to repair my oven. My window was between 12 and 3 so when I called at 4:30, I was given the # of the repairman's cell phone. I called and left a message and it was never returned. Today I was informed that they were waiting for parts and I'd be scheduled for repair next week, maybe. Follow up is poor at best and LG should be made aware of the type of service being provided. read more

Five star is the warranty service for GE. He never showed up, never called. I would NOT recommend them.

Horrible in every sense of the word. Broken promises. Failed to show for appointments. Made endless promises about parts showing up and being installed. Three weeks no progress made on LG washer. LG should not contract with these incompetent clowns to do repairs. Worst customer service ever experienced in any country. read more

I called and made an appointment for a home visit between 11am and 1:30. At 1:30 I called to see where they were. I was told that they would find out and call back. they did not. I called again at 2:30, no apology, they said they would find out and call back. They did not. I waited until 4, they never came or called. I only gave them one star because I couldn't post the review otherwise. Don't ever use this company unless you enjoy abuse! !!!! read more

Don't waste your time with these guys. I have an LG washer that is 90 days old in need of warranty work. I contacted Five Star on July the 1st.These guys are supposed to be the authorized warranty people for this area. I was told by the boss (Randy) that they would order the needed parts before they came to repair it. Supposedly the parts have been in for two weeks now. I have been told several times (by Randy) that they will be here any day now. I have yet to see them ( this is July 25th. now) Randy finally called me and said that they were on their way, but guess what? They never showed up, called or anything!! Still have a broken washing machine. I guess the morale of this story is don't buy an appliance built by TV and phone people or at least don't get a TV repairman to fix it. read more

I dropped off my projector on 7/21/2016 to have a diagnostic test run on it. They told me it would be done by the end of the week and I would get a call back. It took them two weeks to give me a call back and I felt like I had to track them down and do their job. Every single time I called to check up on it, no one knew what the status of my projector was and no one would call me back. Then they tried to tell me that they would have to charge me $50 for the diagnostic test, although their website says that they will perform it without charge. About one month later I got a call saying it was finished and all work had been completed; I then called back the next day to see if it was available to be picked up and I was told that no work was done on it and it hadn't been serviced. Honestly, the level of unprofessionalism is astounding. After about 2 months of playing this cat and mouse game I decided to take my business elsewhere, and sure enough my projector hadn't been worked on. I would not recommend Five Star Electronics at all. read more