Great overall experience. Fast process and great customer service! Got the silver package and was an exceptional wash

so i went here because it was close to my work and I chose Silver option but don't think there is any different between Bronze and Silver because those brushes that should dry the car don't do it at all!! They barely touch the car from only one side.... let's not talk about the blue water it leaves on my car too So I canceled my monthly scription and they still charged my card So then I asked for a refund and they said I see you have not used it but you activated it I'll cancel it and we'll refund your money back it'll take 5 business days that was the first of the month nothing has happened so today I called back and now I have to show a bank statement Nevertheless I will not be going back this car wash for business read more

They raised the price but the quality stayed the same. I always chose Silver option but don't think there is any different between Bronze and Silver because those brushes that should dry the car don't do it at all!! They barely touch the car from only one side..what about the second one? read more

Got a wash and soap still on car. Went back through and worse on re-wash. Won't be going back. read more

Five Star Express Car Wash - Soap on back of car after wash. - Car Wash Near Me - Costa Mesa, California

When my wife and I want to get the car washed in OC, this is where we go. $11 gets you a wax and wash. Several stalls outside the car wash allow patrons to vacuum their own cars. The vacuums are powerful, micro-blowers are available to blast out dusty corners, and waste cans are never full. It's a little tricky getting in there from Harbor Boulevard when the traffic is thick. Be careful if you need to make that left turn. read more

I discovered this gem when my car was in desperate need of a wash. My car was filthy so I didn't have big dreams of perfection. I paid for the eight dollar wash and was pleasantly surprised. It was a great value for the money. I will return because it was clean, was shaded and had an air hose to get the crevices. When you drive off, you won't have drips down the side of your car. read more

$15 for 3 a minute car wash don't waste your time or money. Our car was still dirty in places the automated system missed - not a good job at all won't be back read more

There was this really nice and helpful young man named Landon. He made the experience quick and easy definitely would go back again.

I am very furious. IT HAS BEEN 36 days that I haven't received a call back regarding the incident that took place on July 21, 2024. I haven't been back since. My business and my family's business have been going elsewhere until this matter is taken care of. This IS a matter that CAN be quickly settled. My Mirror Cap from my side mirror got knocked off and got shattered to pieces. I filled out a form regarding the incident and I was told I would get a call back in about 3 days. I did mentioned that if this was covered under the dealership warranty. I would disregard the whole matter. But unfortunately it is not covered. So I got a quote regarding this matter on July 23rd. And I waited for a call. Other matters more pressing came up and took my attention away. And realized I haven't got a call back. So I called back on August 10th. They gave me the same schpeal that they'll call me back in a few days. So I waited, because work was quite demanding around that time. Then on August 17th. No call back. None. I was able to get a chance to Call Again on August 21st. I made the caller aware that I was recording the phone call. I tried to talk to this person regarding my matter. And I was given the same schpeal again. So I had to put a time constraint on them this time. They had until the 21st and 22nd to call me back before I start the procedure for Small Claims on the 23rd. That time has passed until today the 25th. I'm not going to be out on a wild goose chase. Once I fill out the papers to initiate my case against this business in small claims by the end of today. I'm turning them in first thing to tomorrow. Contact me asap if you don't want this to happen. The window is shrinking. read more

Easy, affordable, and did a great job! I got the $13 super wash and will be coming back. Thanks for making it fast and affordable.

I usually do a hand wash place every other week that cleans in and out of my car but sometimes when i can't get to it, i love the convenience of a drive thru for a quick wash. However this place needs to clean up. Especially when i pay for a premium wash which is a 1/3 of what i pay for a nice hand wash that will clean in and out of my car for me. The employees here need to be checking all the hoses throughout the hour- multiple hoses were clogged when trying to vacuum out my car, such an inconvenience! Also need to clean up the vacuum parking spaces, broom out the water/mud and clean up the trash people through on the floor. After giving up on vacuuming out my car, i get in my car and there's mud all over the floor now from my shoes. The employees should be doing this every time a car pulls out! Not just sitting around on their phones. read more

Price is cheap and that's what kind of wash you get, paid for a premium car wash 15.00 for a truck, one person is at the cashier booth one guides you in and the other not sure what he was doing. Either way I have A newer truck went there for a wash and my tailgate seemed worse after I went thru the wash. The tail gate was still dry and dustier than before I went. No one is spraying vehicles down before they go thru the wash which they used to do, not sure if it's under new ownership or not but I'll Never go back nor will My wife and she gets her car washed weekly. Wouldn't kill you to put a little effort to make it at least seem like you care about quality service. would give zero stars but I had to pick one just to post this review. read more

It's been almost 3 weeks since the equipment in their tunnel car wash caused damaged to my driver side mirror causing the cap to break off. I had to file a claim with an employee and was told they would review footage and have a manager get back to me. Nothing from them yet and mind you, I've called them and was told that the manager hasn't reviewed it. That's how much they care about the customer! Their business shouldn't be called "five star" This is more of a warning! If your car gets damaged in the process don't expect them to do anything about it! read more

Great car wash for a drive-through reasonably priced doesn't do a great job every time sometimes you gotta run your car through twice but they let you do that for free so give it a try just check your car before you leave read more

I don't know what happened today. I've been coming to you guys for years, and I've had nothing less than an "A+" experience every single time. Today, however, was the exception. The front 1/3 of my car didn't receive enough soap, so all the bug splatter and bird droppings on my hood and front section were still there when I got home and checked. I had to use hot water and one of those "Magic Sponges" I had laying around to finish the job. What happened, guys? Hopefully today was a one-off experience, and they'll use enough soap next time. read more

Ugh idk what happened perhaps different ownership or management but it's changed. My awesome $6 cheap and quick car wash is now $8 and sucks. When I want a deep cleaning it has gone from $11 to $15+. Also they have sped up the track so it takes probably about half the time meaning my car gets about half as clean. Legit drove away with my car still soaking wet with splotches all over it. I use to love this place but the new changes are awful. read more

Five Star Express Car Wash - Splotchy drying - Car Wash Near Me - Costa Mesa, California

Manager needs better training... I have been a member at the 5 star car wash for months. Today, while going through no soap was dispensed on the front end of my car. The car was going through halfway before the sprayers kicked on.. After going through I went around and told the person working that I didn't get soap on my car. He told me to hold tight went inside and showed me a picture of the back end of the car with soap on it. I told him show me the front end of my car and he said I don't have that photo. I said ok... I have unlimited washes so can I just go through again because I don't want to argue. He said you are only allowed one wash per day. I said my car was not properly washed and I just need it right. He said go through again and we are going to cancel your membership because you are too much of problem. I know that carwash are suppose to be an easy business for an absent owner, but you need to keep an eye on your business or it will go south very quickly. I'm not a big fan of leaving bad reviews but the owner needs to know what's going on in his business. ** Update ** I updated my review from one to three because I got a quick response. If the carwash washed my car, I wouldn't be going through a second time!! I don't want to waste my time going through a second time or writing a bad review... My point is it couldn't been handled better than tell me that my membership is cancelled because I'm a problem customer... read more

Anthony gave me a dollar out of his own wallet after my quarters timed out in the machine. He didn't even hesitate and when I asked if he wanted me to venmo him he said no. It was really really busy and this dude was unphased and took care of business. The owner needs to reward or hook him up, he's a legend. Don't use the car care center steals your money. read more

Rude employee was beyond unprofessional! No respect for the customer! Employee said, " I didn't like the way you looked at me !" Who says that to a customer? Will be thinking twice before I visit this location again ! read more

5 Star is my home court for car washes. They consistently have great service and a super good vacuum system. Jaime, ( coordinator) was so kind and helpful with a big smile... what an outstanding employee!! Made my experience 5 STAR!! I will only get my car washed there because of the great service and people like Jaime. Please commend him and say thank you from me for making my day!! I finished with a sparkling car and a big smile on my face as I drove out! Thank you Jaime!! Andrea read more

We have been using this car wash since shortly after it opened and have monthly subscriptions for all of our cars. It is so convenient and easy. However, It has caused me thought over the years as I have watched this place get filthier and filthier. We have to keep extra towels to wipe off our shoes before we get back in our clean car. As I suspected, it was only a matter of time until the actual washing mechanisms began to fall apart and not work. That time has come as of yesterday. To top it off, The employees were disrespectful and argumentative when I brought the malfunction to their attention. It's time to move. read more

I took my brand new 2018 Honda Pilot here for its first car wash and it got its first scratches after it came out.... I know for a fact it did NOT have a scratch before I took it in. I am very angry and upset. I'll NEVER bring my autos to this location. Update 7-9-18. *************** After I noticed the scratches I went back to make a formal complaint. The owner or manager did not want to talk to me so he sent an employee to act as a manager. After I was talking to the employee for about 15 mins the owner came out, looked at my car and said that it was not their fault. The guy did not apologized or even cared to head my story. All they did was take my information and said they would e-mail me back which three months later I have not heard back. read more

Five Star Express Car Wash - Car Wash Near Me - Costa Mesa, California

I was going to another car wash and they use plastic Bristles and was scratching my car this place has cloth and the vacuum ms and blowers are strong read more

I was here on 04/16/2022 at 1030am. The girl that guides the cars in had a real attitude problem and she really hates her job. I have been coming here since this place opened and I won't be back. Also there equipment sucks. Water comes out of the air hoses and the air hose crimps when you pull it to dry the back of your car. There are better places with better equipment. Also the place where you park to dry your car was muddy. I won't be back. read more

Came here this morning for the first time, I wasn't impressed. My windshield and the hood was still dirty after the wash, I talked to one of the attendant and he let me go thru the wash again at no charge. The second time was better but still not completely clean. I will save my $6 basic wash next time to wash it myself. read more

BE CAREFUL. I had two incidents here at this place. First one after staying out of the country for a month, first think I did was to get my car washed when I came back. After I went to this place, which was the only place I went after my trip, I had a few $300 charges on my Credicard from POSTMATES (which I never used before). Postmates solved the issue and I canceled my card, but I kept coming back to the carwash because is so close to where I live and I'm a client for years and decided to give a second chance. Today my car was damaged inside the carwash and they don't want to take responsibility, basically saying that I'm lying and my car was already damaged, which is not true. From what I read here there were other people that had this same issue and they don't care if they break your car. So BE CAREFUL. THIS PLACE IS NOT SAFE FOR YOUR CAR NEITHER YOUR CREDICARD. read more

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Loved it...mini rollercoaster for the timid. However, the nozzles on the vacuums are horrible. Too wide & not a lot of power. I tried both next to my carBut, . I will go back. Car looks great! read more

I should have read other reviews before coming to this place. I have a 2019 Toyota Camry, as I went through their washing tunnel, my back bumper began to fall off. Manager was not on scene, 'in-charged' employee was not helpful. I should have file a police report at the time but I trusted them that their manager would call me. Lies. No phone call from their manager ever since I got into the accident which were 5 DAYS ago. To top it off, they made me fill in an accident report and waited after I left to add more details. Please read the other comments and they will blame your car already had 'previous damages'. I doubt they will take any responsibility but turned out they don't even have the nerve to call me back. Please save your car by going somewhere else. read more

Five Star Express Car Wash - Car Wash Near Me - Costa Mesa, California

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Going through initial wash right now. I'm always skeptical about drive through car washes but we shall see and I'll report back on the experience. read more

I went in on Thursday 1pm, and there was no waiting. I did the BASIC $6 and I think it's good for the price. But it doesn't clean the car really good...you probably need to wipe it later...it left me with some dirt. I love the price, customer service, and vacuums. The vacuums works really well. Great for budget;) read more

Five Star Express Car Wash - Some dirt after BASIC wash - Car Wash Near Me - Costa Mesa, California

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Fast and convenient! Vacuum is great!good customer service too! Will be back again. Good selection of air freshener read more

AVOID!! Somewhat loyal customer to 5-Star b/c convenient for quick average wash. On 11/29 took both my wife's car and mine for wash. Day after discovered horrid MECHANICAL SCRATCHES over hood and along side of car Attempted to resolve with staff and management and of course they claimed it was not caused by 5-Star. So both cars have the same MECHANICAL SCRATCHES in the same location on the same day and management viewed the video and claimed "they saw nothing". Pics tell all. Stand up and be honest 5-Star and take responsibility for damaging my car. I don't write negative articles on Yelp. This was the only time I would break that rule Insurance now taking care of it. read more

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I went in on opening day to get my Mustang washed and was HORRIFIED with the end result. Pulled up and asked my cashier (per the receipt, Jose) if the wash that was 10.00 (their most expensive wash) would get my wheels clean because they were the dirtiest part of the car, and he said oh yeah and gave me a line of bs a mile long...... The soap and bubbles are colorful and the same as other car washes, but coming out of the wash there are a TON of huge dryers - I thought this would be great! It's an illusion though because they didn't DRY the car, I still had water running down my windshield and then pulled out and around to get out my car care cloths, window cleaner and wax at the vacuum section and found there was still SOAP on the back of my car and OIL ALL OVER MY WHEELS!!!!!!!!!!!! I walked right up to Jose and said dude come look at this crap and he comes over with the manager and there's OIL all over my front WHEELS and TIRES....... they gave me some line about an axel and grease from a truck that just came through but HEY I DO NOT CARE, YOU JUST GOT OIL AND CRAP ALL OVER MY WHEELS AND TIRES!!!!!!! The guys are cleaning my tires when I pointed the soap out to the manager and told him 2 months ago I JUST painted my entire vehicle (see previous posts on that episode) and I said that needs rinsed because I don't want spots all over my car and he gave me a line about the soap is a detergent like dish soap. I told him I didn't care what it was I wanted it OFF my car! They dried that off and I was already pissed so I told them I was going to drive around and be back if that stuff was still on my car. Then I ran my finger on my tire and the oil was still on the tire - again Jose cleaned that off too. Drove around and came back because I found there were WATER SPOTS all over the car and not just water but some kind of something else because it was like my windshield (that was supposed to have been treated with rainex) was GREASY ---- it was sooooooooo spotted up - and so was the paint. So I pull in and again Jose comes out and starts washing the w/s with some paper towels and I kept telling him I'VE GOT IT because his spray crap was getting all over the hood now too ......... omg omg omg I'm NOT going back here and you should CHECK YOUR VEHICLE before you leave to make sure there's not a bunch of oil and grease all over it as well as soap still on the paint and greasy dots all over your windows as well as the paint. It's dark now so I've got to wait to check it more tomorrow but tonight I'm REALLYYYYYYYYYY pissed off ............ Michelle read more

Five Star Express Car Wash - HORRID wash!!!!!! - Car Wash Near Me - Costa Mesa, California

So far no complaints. This is a great, inexpensive place to wash your car. Fast an efficient. I'll update this post if I ever encounter any problems in the future! read more

I honestly enjoy coming here and getting my car washed through the drive thru car wash. I've been coming ever since they first opened a couple years back and their cleanliness of the place is key. Also their self serviced vacuums are VERY powerful to ensure they pick up EVERYTHING in their path! lol Their prices are fair and I'll highly recommend anybody that's thinking of washing their cars here, to do so. read more

Easy and convenient. Plenty of vacuum bays and usually no wait if I go early. Thanks 5Star! read more

Five Star Express Car Wash - Finally! - Car Wash Near Me - Costa Mesa, California

Great service, friendly, fast, great amenities, the give free micro cloth to dry, free dashboard wipes, free air freshener piece, free vacuums and the high pressure air to get into spots you normally can't. read more

Jose Herrera refused to take my money and serve me when I was trying to pay him cash after i missed the payment area because no one was there. He told me "you think you're so special just because you drive a Mercedes." I tried to hand him the $6 and he refused and said I have to reverse back. This is almost 2020, everyone drives a Mercedes and what difference does it make. I've never felt so harassed in my life by these two men. I can't believe they work for this company. I'm not sure what kind of kids risk their job for their pride and ego. It's about customer service and the hate is not necessary. Doesn't matter what kind of car you drive. read more

Nice and fast. Has a selection of options for washes, has vacuums (free) and cleaning products (small fee) after you leave the wash garage.

I've been getting car washes here for years. Super convenient and fast. The great team of workers will help you through every step. Plus, great prices! read more