If I could give more than 5 starts I would…read more.. Last week my car stalled during rush hour on 495N and wouldn't start. A MassDOT driver stopped to check on me and gave me Thomas' number from ADR Towing, saying he'd take good care of me. Thomas showed up quickly, was friendly, and genuinely concerned about my situation. He even looked under the hood and found the issue right away. Unfortunately, it couldn't be fixed on the spot, so he towed me to Eastside Classics (reviewed them as well), where he keeps his equipment. They got right to work on my car and had me back on the road within an hour. What really stood out was that Thomas went above and beyond--he could have just towed me, taken payment, and left it at that. Instead, he made sure I got real help, which saved me from scrambling for a rental the next morning. If you ever need a tow, I can't recommend Thomas and ADR Towing enough.

I called for a tow because my car was stuck in the snow in my driveway. There was a delay (I wasn't…read morein a hurry), but the driver called twice to let me know when he'd be coming. When he did arrive he was friendly, pulled out my car, and gave a discount because of the delay in arrival. I highly recommend ADR Towing.

I had two blown tires and needed my Jaguar towed to the dealer…read more Derek was my driver. He arrived right when the office told me he would. He was friendly and respectful, very efficient and showed great care for my car. I was impressed with how he walked around the car making sure to note any damage and discuss with me why he was doing that. We discussed the damages to the wheels and he made sure I was comfortable with how he was going to load the vehicle. He was attentive enough to note that I had another alert on my console and informed me of it. The vehicle was fully secured and double checked before he drove away. I 100% endorse this company and recommend them for any towing needs. I would trust them with any of the vehicles I own! A huge thank you to Derek for the great work and for taking good care of my car!

Do not use this company if you want to get reimbursed by insurance. The invoice we received is not…read moreacceptable by insurance and they refused to fax or email an itemized invoice when we asked. It's 2025 and they want us to drive 2 hours to pick up a piece of paper. Horrible customer service

I parked my car and left it in drive. It rolled out of the parking lot and into the woods. CJ…read moreTowing arrived promptly and quickly, skillfully and carefully pulled my car back on the road at a quite reasonable cost. I hope never to do such a dumb thing again, but I am surely happy I found CJ to help me out of my jam.

CJ Auto & Tow provided absolutely exceptional service! The best!…read moreCraig in dispatch was amazing, very accommodating of my changing schedule and when I asked him to assign one of his best drivers to my request, he knocked it out of the park. Derek was incredible, intelligent, intuitive and creative in his approach to tight quarters and a challenging tow. He came with ALL of his brain cells fully engaged and provided exceptional, precision service. As a professional restoration shop that requires tow services on a frequent basis, I was blown away by this company and I will definitely use them for all of my future tow requests. And in addition to the remarkable service, everyone that I spoke with was pleasant, courteous, knowledgeable and professional, which are traits that are extremely unusual in this industry. I highly recommend CJ Auto and Tow for all of your roadside needs.

The first contact I had with One Stop Towing was 40 years ago. I just moved to Holland down the…read moreroad from 1 Stop Towing. I had no money and was driving an old station wagon. One of the bearings on the rear axle was gone. I went to buy a new bearing as I had no money to just bring it to a place to fix it. I attempted to fix it myself but had no bearing-puller and I was unable to remove the bearing my self. With a bicycle I pedaled to One Stop Towing, the nearest place where they serviced and worked on cars. I guess Dave Bell, the owner, felt sorry for me and pulled the bearing. When I asked for the price for his help, he answered, "good luck, you do not owe me anything." Over the years, even so I did service my cars myself if possible, on occasion I needed One Stop's service. I can not remember ever having any issues or was in any way disappointed. I consider Dave Bell a man with integrity and a big hart; the only flaw he may has is the inability to say no to anybody in need. Years ago, during a snow storm, I found myself in a ditch with my car; Dave was there to help me, not to make any money, he was there to help! I called him today as I need a rental truck to move stuff next week. He was very patient and explained me how the truck rental business has change over the years and how I most likely will find the rental truck I need. I'm in the retail business and found out that there is about 1% of the population you will never be able to satisfy, no matter what you do. Unfortunately, this 1% are the ones who leave probably 50% of all the reviews, and naturally they are without exception scathing. If you do some research to find out who these people are, you will find out that they never did anything meaningful their entire life and do not amount to much.

Just had my truck towed by 1 stop from Palmer to South Hadley. The driver did not have the truck…read moreproperly secured. NOt only that, they lost my Tonneau cover and thinks it is funny.

I have not used their service because they do have a reputation of damaging vehicles…read more That being said that it is not a business relationship that makes me feel the need to leave a review but as a neighbor to the shop location on RT 148 in Sturbridge, Ma. I was behind a flatbed tow truck that had the directional On to turn right, their years area, he did merge into the breakdown lane when my thinking kind felt he was going to park until a space opened up( I've seen that in the past) or back in once the line of traffic passed by, because he's pulled to the side. EXCEPT as I'm edging forward the driver suddenly swings the truck out into the middle of the road which also covered oncoming traffic. With myself slamming on the brakes having no idea what this guy is doing with a line of traffic behind him and causing the car in the other lane to swerve and make room for the flatbed. That kind of behavior is not acceptable to me, and it shouldn't be for the company either. While all of this is going on, 2 people were also trying to get out of the driveway which then caused a car block because everyone coming out and into the lot were driving like loony tunes. I wouldn't give my money to a tow company that drive like around a well traveled residential area. That's not being a good neighbor. Your business in a residential are, you should be a good neighbor. Not one we won't want around

Dear Cruise Control Team,…read more I am writing this letter to share my experience following an incident involving one of your company vehicles. The accident caused significant hardship for me and my family, and the impact went beyond the initial property damage. While the insurance company addressed the vehicle repairs and limited wage loss, the negligence of your driver created additional challenges, expenses, and responsibilities for us during an already difficult time. Replacing a vehicle in today's economy is not an easy task, and the aftermath of this accident placed a heavy burden on my family. I reached out to the owner directly because I wanted to feel that someone within the company understood what happened and cared about the effect it had on us. Unfortunately, after sending my email and not receiving a response, while seeing activity on social media, I felt ignored and disappointed. Because I did not receive a response, I decided to reach out to other departments within the company in hopes that someone would listen. That is when I received a call from Drew Damien. I want to make it clear that if Drew had not reached out, I would have walked away feeling like Cruise Control did not care about what happened to me or my family. Drew changed that perception. He listened to my concerns, showed genuine sympathy, and most importantly, he made me feel like my situation mattered. His compassion and willingness to help reminded me that there are still companies and individuals who value doing the right thing. I could list several reasons why I might hesitate to recommend Cruise Control based on how this situation was initially handled. However, the one reason I believe someone should still give your company a chance is because of people like Drew Damien. Drew represents the kind of customer service and humanity that customers hope to receive during difficult situations. He treated me with respect, listened when I needed someone to hear me, and restored some of my faith that companies can still care about the people they impact. Drew will not let you down. I hope Cruise Control recognizes the value of having someone like him representing your company. Sincerely,

when it comes to taking your car to a shop, you want your mechanics to actually care about what…read moretheir doing. These guys are incredibly friendly & The most helpful group of people! I personally live over 50 miles away from this location, but I would still rather pay $180 for a tow to here. Than bringing it to any other shop. I own A Mercedes. These guys manage to fix my entire car without fail in only 1-4 actual days. I went here yesterday to get my battery swapped, and the guy did it in like not even 10 mins. Thats incredible, these guys really know what they're doing. And they're worth every penny. (The weren't even open, they had a guy stay back to get it done for me around 5:40pm) Ive had problems where I need my car to get to work, and the OWNER of the shop came in on a Saturday when he wasn't even working just to help me, when he didn't even really know me. Thats a true sign of good character. Theres also a ton of really cool cars in the back, Taking a small walk around you might find something interesting you would want to purchase. 2 Corinthians 9:8, which says, "And God is able to bless you abundantly, so that in all things at all times, having all that you need, you will abound in every good work"

Great Service! Came out and plowed me out of my shop when my front door was buried in 4 feet of…read moresnow last year! Highly recommend!

Absolutely seamless service! Both from Jose whom set the tow up, and Jose who fetched our tractor…read morefor us! Very professional, courteous and took care of our new tractor and got it home safe for us. Would recommend them in an instant! And will use them again in the future if ever we need it!

Very prompt--showed up in within the half-hour they said it would take them, on a rainy day when…read morethe other co's I had called just never showed. The Manzueta driver arrived in a well-maintained flat-bed and drove me and my ailing car many miles home. It takes skill to drive a big clangy tow truck gracefully on the highway -- which he did, and was also a super pleasant person to talk with after a long, frustrating day. If you need a tow truck in their area, I would certainly recommend them highly!

I am very happy to have hired this company for our trash and junk removal. Their professionalism…read more and wonderful customer service exceeded my expectations.

Incredibly efficient and diligent company and the people are very friendly and hard working!read more