Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

The best car sharing service in San Francisco!…read more After using getaround and zipcar and then switching to upshift I couldn't believe the car sharing service could be so great! The cars are new, clean, awesome with a full tank of gas. On top of it they got delivered to your door which is amazing (no more painful quests to find hidden getaround cars). Upshift team is super friendly and responsive and always strive to help their customers with the requests. There are several full EV options including Tesla and Hyundai Ioniq in their fleet. I highly recommend everyone who uses carsharing to switch to upshift!

Upshift makes car sharing incredibly simple and stress-free. The app is intuitive, the cars are…read moreclean and reliable, and delivery is always punctual. It's perfect for those who need a car occasionally without the hassle of ownership. Great service, fair pricing, and very professional team.

Shockingly, this place is really good…read more Easy in and out, pleasant people, cheaper than Turo

This Enterprise surprised me in the best way. The lobby is small and clean, nothing fancy, but the…read morewelcome was legit. A real greeting instead of the usual "wait over there and hope" routine most rental counters lean on. Nial at the front desk set the tone right away. He walked us through every coverage, upgrade, and option with total clarity, and the way he explained things actually made the process easier instead of overwhelming. No confusion. No rushed vibe. Just someone who knows the system and communicates it well. Jessica who walked us to the Ford Escape kept the same energy. Friendly, patient, and focused on making sure everything was squared away before we pulled out of the lot. You can tell the team here takes pride in doing things correctly. Pickup and return were both smooth. No weird surprises. They even gave us a moment to gather our things at drop off, which matters when you are juggling luggage and wedding clothes. Getting here note for travelers: The address is 1600 Mission, which is not located at the Sixteenth and Mission BART station. If you are coming from SFO, you will need the train, then the bus. If you skip the bus and try to walk from the station, it becomes a solid stretch. Entirely doable, just something to plan for. Overall, this spot is dialed in. Clear process, sharp staff, and no nonsense. I will keep coming back whenever I need a car in San Francisco.

I was hesitant to rent from this location (through the enterprise app) because of the VERY low…read morerating here on yelp, but decided to go through with it anyway in lieu of not many other options in our price range. We needed to have an SUV to drive from where we live here in San Francisco down to where I grew up in San Diego, and after booking the rental through the enterprise app, we came to collect the "premium compact suv" which we'd chosen because the price difference from a "standard" to a "premium" was almost negligible. I was very surprised by how incredibly clean and spacious the lobby was, and then the real 5-star interaction began.. We were assisted by Blake, who was incredibly helpful in our specific situation.. which was: I had a LARGE framed photo that was a Christmas gift for my father and needed that to fit within the trunk of whatever car we were going to rent.. Blake pulled out a BMW X2 for us, which was just a sportier version of the normal SUV (slightly more expensive car to buy) and we realized after checking the trunk that the frame likely would not fit in the trunk, so without hesitation, Blake offered the larger BMW X1 without any price change, no hassle, just did some vehicular Tetris in the Sixt lot and viola, we had a vehicle with enough room for our large cargo! I can't say why so many other people had difficult experiences here, but MY experience with this establishment was incredibly positive and very easy. Likely due in large part to Blake, who was beyond helpful and incredibly personable as well. This last part doesn't really pertain to this location but I might as well include it for anyone else doing the same thing: we rented one way, and dropped the car off at the airport in San Diego to fly back. The drop off took less than 2 minutes and couldn't have been easier. No paperwork, no fuss, just handed over the key (with a full tank of gas, of course), unloaded our luggage, signed a screen, and we're on our way to departures. I'd absolutely use this location again, and with some luck, maybe I'd have Blake helping us again! Perhaps it was using Expedia as the intermediary to rent the car, or perhaps it was Blake helping us with our rental, but this experience was 10/10. Hands down. And I'd like to think I'm very objective when reviewing. Downside?: parking at this location is street-only, which was not an issue for us, as we are SF natives and are very used to finding street parking but it might be stressful for our-of-towners? That's the only downside I could think of. The cost of rentals is what it is.. I can't comment on whether it was really expensive or not because the price of your rental depends largely on many factors. Time of year, type of car, insurance, etc etc. it was fine for us, but, everyone has different situations and I reserved the rental a month in advance. Overall: fantastic experience.

Made a rental car reservation through Expedia choosing Sixt for a vacation in Kauai. Then…read morehurricane Lowell came and I had to cancel my rental car due to the fact we could not go because of the devastation and the island was telling us not to come. Expedia told me that Sixt would not refund my entire car rental amount and would be deducting $100 as a cancellation fee. I have never used Sixt before but have used Expedia many times. I will not use either company ever again. Totally unacceptable and do not recommend using Sixt or Expedia!

Excellent, easy service. I checked in and did all the necessary paperwork online. When I arrived, I…read morewas immediately greeted and assisted. Provided my DL and credit card, signed and off I went. Everything I did online regarding reservation and price were honored without hassle. I was walked to my freshly washed rental. Interior was spotless and clean, mileage was less than 5k and the gas was at 7/8. Since I shared I haven't driven a gas car in a long while, he was kind enough to show me which side of the car the gas was on and how to open it from inside the car. It was nice to know he heard me and cared enough to ensure I had an easy experience. I received a text, following pickup, letting me know I could reach out with any questions or concerns I may have. That was very reassuring. Returning the rental was a breeze and I was on my way. Courteous, friendly service every step of the process. Would definitely return and recommend. Thank you!

Excellent staff but unfortunately understaffed. Only one person at the counter at any given time…read more They are thorough with the customers so wait times can be long. Location serves Alamo, Enterprise and National, so beware if you are a National Emerald customer as when busy this is not an express lane for that service. Plan to be early if you are on a strict time schedule.

Don's Auto Body helped set up my car rental through Enterprise…read more From Enterprise picking me up at my door and a quick ride to Civic Center to get my rental, the experience was seamless. Since my paperwork was pre-filled, they walked me through it to sign and initial here, here (here and here, you know the drill.) In their spacious, well-lit garage they pulled out my Nissan Versa and boom shakalaka, I was on my way in about 3 minutes. Pick up, drop off, I've rarely had such a breezy and pleasant rental car experience- and I've rented many, many cars on scores of business trips. It'd been a long time since I rented through Enterprise and their newly streamlined process changed my whole view of their company. Great crew at this location, check 'em out and feel confident recommending Enterprise to visitors, especially this central location by City Hall.

Shoutout to Andre--the customer service at this Enterprise is exceptional! Really friendly and…read moreefficient service, the car itself was clean and like new, all around positive experience here!

Don't come at noon. They'll take a lunch break and leave you waiting. The location is in the TL,…read morebut safe-ish.

This place sucks! Waited over an hour to get a car we reserved and they charged almost 300 dollars…read moreextra from what you already pay in the app! They also promote renting to 18+, but they charge you almost 100 dollars extra for an underage fee. Seriously don't be fooled by the app telling you it'll only be 200-300, at minimum renting a car from here for like 2-3 days costs more than 700 dollars.

We Had a reservation and were told the vehicle needed to be "cleaned" and four people were ahead of…read moreus. We were given a 30-45 min window. An hour and 45 mins later our car was finally ready. The problem was everyone in line was given the same info "30-45 mins" honesty would've been much better so we had the option to go elsewhere if we wanted, but instead I felt everyone was lied to just to keep more customers. We all had reservations. They also had a very gimmicky sales pitch when you denied insurance coverage. They made it sound like you had to at least purchase "basic insurance" which is not the case if you are insured and use a CC to purchase the rental car. The car was great though, and i felt the price was fair. We just didn't expect to wait nearly two hours to get our car with a reservation.

Worst car rental experience I've ever had...avoid this place at all costs…read more We waited over an hour for our car with no clear updates. When we politely asked the manager, Ishmael Turner, for an estimated wait time, he became hostile, told us we were "making it worse," and ordered us to leave the area. When I asked for his name, he first dismissed me, then after | asked again, he handed me a business card with someone else's name. I only got his real name from another staff member. While waiting, I witnessed another customer, an Asian woman, who had been there even longer, call someone to let them know she was not going to make it to the funeral because of the delay. When she asked Ishmael for his name, he refused and she took his photo, he then blocked her rental car so she couldn't leave and eventually called the police on her. When I tried to help her since she was crying, he told me to leave and threatened me with the same treatment if I didn't. This experience was chaotic, unprofessional, and honestly disturbing. If you speak up after a long wait, expect to be treated even worse. The whole process was disorganized from start to finish. I rarely leave reviews, but this felt important. Rent here only if you're okay with long delays, poor service, and being treated disrespectfully.

They don't answer the phone. I tried to notify them that we wouldn't pick our vehicle up on time…read moreand that we would be delayed. The website says the location may be closed, but the hours on the website says it is open. No answer to the phone. No way to contact them. I called the main Avis # and they were no help. They were not able to fix the reservation online or by phone. Sucks.

Ayesha is the truth! Due to some unexpected circumstances, I had a horrendous experience with…read moreEnterprise right around the corner and had to take my business elsewhere. Most rental car places were closed and I was almost out of options and decided to try my luck at Avis. Ayesha assisted me with a last minute rental car and got me on the road swiftly. I was in & out of there in about 10 minutes and she helped me with a spirit of great customer service. I'll be returning.

I rented a car on 4/23/26 in DFW Airport location and Customer Service Nikki helped me through the…read moreprocess quickly. Other competitors in the area are very " pushy" getting the extras when renting a car but Nikki been so nice and I got my car that I chosen.

Once in a while we will try another car rental company, but we always come back to National. At SFO…read morewe take the tram to the car rental area like others do, but they go to stand in line at various car rental counters. We walk directly to the National Car aisle, select our car, and we are on our way. So fast and efficient!