The neighbor backed his car into my parked car, baseball sized dent in the rear bumper as a result. Neighbor gave us all his insurance information through USAA. USAA sent us here to have the bumper repaired here. This was all great! Fixed in a reasonable time and looked great. Unfortunately, several months later the rear bumper developed a gap between the rear quarter panel and the rear. Some retaining tabs had broken causing the bumper to popout from the panel, causing a visible gap. I took it back have them look at it. They indicated (paraphrasing here), "There's no way this happened without an impact, it's not covered by our warranty" while a few feet back from the rear of the car... their only claim as to evidence of this is a cosmetic bumper scratch, which came after the bumper/panel started separating. On pressing, the rep agreed to take it back and have the tech look at it. They indicated they find a plastic retaining piece (paraphrasing again) "Just hanging there" and cited that as further evidence of an impact. Was the retainer replaced on install? Was it damaged during the original incident? Was it installed correctly? Might the failure in the install/part cause undue stress on other mounting points that caused the plastic tabs to fail over time? None of this was elaborated on, "It's impact damage, we won't cover it." It seems odd that the area where the quarter panel and bumper started to separate is EXACTLY where the accident impacted. Nonetheless, the rep made the determination that it WAS in fact impact BEFORE the tech looked at it. I'm now having to go back to USAA to get them to fix the problem. I'll either reach a satisfactory solution through this avenue or it'll be to small claims. Bottom line. Their warranty is worthless.They look for excuses to deny a claim on parts/workmanship without putting the due in diligence first. read more

On recommendation by an insurance company, I selected CHROME Collision to review the rear-end damage on my vehicle. The company representative did a sight inspection and then the general manager took over and showed me part of the internal damage. I told the GM that I would like a second inspection. The GM said that there was substantial damage to the rear and the latch of the hatchback would not latch and that he should declare my vehicle was considered damaged and that he could declare it not drivable. This tactic is not acceptable. I had my doubts selecting CHROME because I was not fond of the scare tactics used by the GM, but I decided to go with CHROME since I was headed out of town and was told that it would take 7 days. After I signed the papers, the GM said that an auto detailing would be added to my car as a courtesy service for choosing CHROME. After 10 days without a call, I called CHROME to check on the status of my vehicle. The GM told me that there were a few more items that CHROME was waiting on but the car would be ready by Friday. On late Friday, the GM returned my call at 5:15 p.m. and told me that my car was ready, they lost an employee so the detailing had not been done, but that I could pick up my car without the detailing. I looked up the hours for Enterprise and they close at 6:00 p.m. I did not have time to drop off the rental car and drive to CHROME. I called the GM and told him that I really wanted my car but he promised me the auto detailing. He was rude and said that the detailing costs $250 and he did promise it but it would not be done until Monday. He made it sound like he was doing me a favor and kept saying that he was down an employee. I was upset and told him to keep my car and that I did not want to hear any more excuses as to why my car was not finished. Again, the GM told me I could take my car back now. I told him that this was a blatant disregard of what he promised and that I felt he no longer wanted to give me the service that he offered which I think is bad customer service. On Monday, I was given my car as promised, but after bringing it home had discovered a hazard light came on. I called CHROME, and the GM said that I could bring the car back but that the light was not there when I picked up the car. I've been told before to pull over and stop driving the car with the hazard light on so I told him that when I dropped off the car in the beginning and the hazard was not on, but on the very same day that I pick up the car the light comes on so it has to do with the collision. The GM tried to make another excuse, but I was adamant that I would not be driving my car to CHROME. He finally agreed that he would pick up my car and have another rental delivered within 30 minutes. An hour and a half later the GM shows up and proceeds to show me that my car was driveable by doing a circle around my cul-de-sac. I again told the GM that I have been told previously to stop driving and pull over when the triangle with an exclamation hazard light comes on. The GM then got out of the car to show me a printed photo of the dash that was taken during the service. All I wanted was for the GM was to take my car and say that he would check on the problem. Instead he decides to make sure that I felt uncomfortable because I called him about a problem that was not there prior to me taking my car the CHROME. The following day, the GM calls to tell me that the fan for the battery wasn't working. Which, I believe, was caused by the collision. He would need to keep it for another couple of days. I told him that I don't want to hear any more excuses, I just want my car fixed. He then proceed to yell at me and tell me that he didn't want to hear me complain about him making excuse and I wasn't to tell him that anymore. At this point all communication broke down and I told him just to fix my car. Moments later, I called CHROME and told the receptionist that I no longer felt comfortable working with the GM and wanted to speak to the owner. I received a call from the owner who took over from that point. The only saving graces and the only reasons why CHROME Collision was given two starts were the people who worked with me prior to the GM taking over and the owner who managed to salvage a poor situation. I have never been treated so poorly by a general manager of an auto body shop. I signed over nearly $8000 and was maltreated and given excuse after excuse. read more

I, unfortunately, had two separate incidents with my car during the lockdown. Fix Auto was there for me- providing great customer service and even better work on my vehicle!!!! So sad this happened to my car but SO grateful for this body shop. You have a customer for life!!!! read more

I am an insurance agent and Fix Auto chain is a preferred provider. Through the 30 years of my career, I have sent much business to them. First time having an accident and need body work myself, I brought in my vehicle for repairs. They were cordial and the follow up process was consistent so I decided to have them repair my vehicle. That was the end of the good experience. After waiting for them to order parts and coordinate my schedule, I finally scheduled for my repair. I took vehicle in and was told one week. It turned into a month with no explanation and when we finally pick up the car, found flaws in the work. We had to leave it again, and was reassured that the extra cost for rental car while they correct the flaws would be covered since it's their fault. They kept the vehicle tor another 2 weeks. When we came back, they refused to pay for the extra rental car cost, using an excuse that they found other problems with the vehicle. Even if this was true, it should have been found and resolved prior to us picking up the first time. I escalated it to the manager Marc who just shrugged it off with excuses and blamed on the estimator as making promises that he didn't authorized. I had a witness that heard our whole conversation when his estimator went in to ask for authorization. Not only did he not deliver on his promise, he compromise his team member's competency. We ended up paying extra for work that they didn't deliver. More than disappointed with how they treat a customer that is also a referral source for them. read more

My personal experience with these guys was excellent. They fixed my car after a bad accident and it was delivered on time. Jay was my main contact, very helpful, polite and he always kept me informed. I would recommend Fix Auto to anyone. read more

Jonathan was so friendly and helpful. He went above and beyond to help my daughter get her upgraded radio out and pick up all her belongings. Unfortunately my daughter's car was totaled, but they made the process easy in working with my insurance company. read more

Friendly professional people! First class group! Work done was impeccable and clean. This is the place to take your car. Unfortunately for me I've had a couple incidents where I needed Fix.... they take a bit of the pain out of fender benders. read more

I was originally went to Auto Body Excellence in Poway because I was hit in two separate incidents and that was the preferred shop of Driver #1's insurance. However, FixAuto was the preferred shop of Driver #2's insurance. I ended up getting both my repairs done at FixAuto because from the moment I walked in, I felt welcome and taken care of. Courtney was more friendly than required of her job (what a contrast to the other shop where they barely made eye contact and seemed like they were in a rush to get me out). She offered coffee/tea/water during my brief wait in their spacious and clean lobby. Conrad (of Geico) and Ryan saved me time and money by suggesting I consolidate the two repairs (less time in a rental car and driving to two shops, less paperwork, etc). Ben of Enterprise was efficient and friendly and for me in a rental within minutes (one of the greatest things about FixAuto is that it's a one-stop-shop. They have the inspector from insurance, the body shop manager and the car rental all in the same place. Very convenient. Not that I would wish accident repairs on anyone but if it must be done, FixAuto makes the process a breeze. read more

Good old San Diego County roads got our '06 Toyota Sienna LE. My wife had just gotten on the freeway at Center City heading South on the 15. Just at around the Del Lago exit she and two other cars started to have to dodge chunks of 4x4 wood in the road. None of them hit each other but all of them nailed the wood and all three went off to the side with blown tires and other damage. AAA was quick to respond and had the donut spare on our van in no time and my wife back on the road again. The adventure started after this though. I took the van in for service and to have it checked out. The dealership found nothing obvious so I then went to Discount Tire to get the Road Hazard taken care of on our front right tire. I then went to Firestone and they informed me that I had some serious damage to the right front suspension and it needed a body shop. After contacting my insurance company, I was directed to one of their shops, Chrome Collision Center in Poway. I drove the car by right away and met with the manager to discuss the damage and get an estimate. He didn't give me a written estimate but did give me a verbal and since it was covered on my insurance I wasn't concerned too much with just having that. I was told to drop the van on Monday morning and I would possibly have it back on Monday evening or Tuesday morning. My wife dropped the van off on Monday morning but they could not find the paperwork I had filled out so she had to do it all again. She was driven home and all was well. That evening before I got off work I decided to call and check on progress and see if the van would be ready that evening or the next morning. I was surprised to hear that they hadn't even started on it and the parts wouldn't be in until the next morning. After some discussion regarding my impending trip on July 4th and needing the van in order to go on the trip, I was assured that it should be ready by close of business unless the alignment shop found something else wrong. Victor went above and beyond the call to insure that our van was ready by the next afternoon. We were able to leave on time the next morning as planned. My only complaint was the communication. From the manager telling me that it would only take a day or a little more and not bringing up the fact that they would only replace certain parts first then send it to alignment and if more work was needed then replace other parts and then Victor telling us how it would really be after the fact. I had to have the work done as the van would have eaten our right front due to the alignment being so far out of whack, but I really would have liked to hear more from them and not haved to call so often to find out status. They did a great job and I am super satisfied with the final product. read more

Daniel and the team at Fix are great to work with. Incredibly professional, fast turnaround and outstanding work!! Thanks so much for the great job! read more

Fantastic body shop! Highly recommend it!! Jonathan at the shop was helpful and responsive. He went above and beyond to assist with the communication with my insurance company. Very happy with their attentive, excellent customer service with fast, professional, quality repair work. read more

I got my car repaired here and Daniel was great from beginning to the end. He called me everyday at the end of the day to inform me of the progress of the repairs as well as the status of the insurance claim. They got the repairs done earlier than expected and everything turned out really well. Great job! read more

Mike and the rest of crew did an awesome job on my car. It looks like brand new. Keep it up. Thanks!

My car was taken care of by Jay, was finished in 3 days. They did a great job. I will recommend to all my friends.

We required more repairs to our car after a fender-bender. We used Fix auto because they have done repairs for us in the past. Jay and the team, once again, provided excellent repair service for our car. The quoting and drop off was seamless, Jay was pro-active communicating on status and the car was delivered ahead of schedule. During the time our car was in for repair we needed to get personal items for our use. Each time Jay was extremely accommodating and helpful. While I don't desire to need their services again, I will be going back to Fix Auto (and Jay) if needed. read more

Used 3 times in the last few years. Wouldn't take my car anywhere else...so quick, friendly and professional!!!

My nightmare began on May 23, 2017 when I was involved in a fender bender leaving my home. I filed a claim thorough GEICO and they gave me the option of the taking my GTI to the shop of my choice or picking one from their preferred shop. I elected to use on of their shops to make the whole process easier. They referred me to Fix Auto Poway and after doing a quick yelp review i agreed to take it there, despite some of the bad reviews. This turned out to be a grave error. The claims process was very easy. I dropped off the car, enterprise put me in a rental and i was on my way. When i dropped off the car i let them know that i had ordered some aftermarket headlights that i had been wanting anyway. The estimator was nice and accommodating to the situation.I mentioned I worked in the insurance industry myself and knew the process. I also explained that the headlights would arrive Friday the 26th. On the 26th received a call explaining that they would need some additional time and the car would be ready after the holiday weekend, on the 30th. The weekend passed and the 30th came when i got the call that my car was ready to pick up, I was excited to me back in my GTI, and looking forward to seeing the new headlights! I took a long lunch from work and raced down to the shop. As I pulled into the shop parking lot i could see my car waiting for me, it looked great...from far. I went inside and walked back out with the estimator. Upon closer inspection i quickly noticed that the headlights were misaligned. I pointed it out right away to the estimator and he stated that the aftermarket never fit right, and that is why they were not aligned and many gaps were off. I frowned knowing this is completely untrue. Before my purchase of the MK7 Helix lights i did plenty of research an know they fit very well and there is plenty of adjustment to make them fit correctly. We continued with the inspection knowing i would likely have to remove the bumper myself and realign everything. As soon as I opened the hood I noticed several bolts were not aligned and a CRACK in the radiator support. The interesting thing about this crack is that it is directly where one of the parts they removed was. In other words, there is no possible way the workers could have missed that and obviously should have been addressed before giving me back the car. The estimator quickly apologized and explained how he had not see the vehicle before it was returned to me. He agreed that they would have the car pulled back in and address the issue. I left the shop disheartened. Later that day i received another call from the estimator that they would not be replacing the part, but instead would repair it. He explained that since the part is not weight bearing it would not sacrifice the car's structural integrity. I was kind of in amazement and just hung up the phone. When I received the call later that same day I got into a bit of an argument w the estimator stating that the radiator SUPPORT is literally a structural part and i thought it should have been replaced rather that repaired. He only reason that it was NOT replaced was that I discovered it after complete assembly of the front end. The estimator stood firm and advised that they would have handled it the same regardless. I was upset, but just wanted my car back at this point. I let them know i would pick it up by the end of the day. I arrived later that day and the estimator was not available and with another customer. Inspected the vehicle with the GEICO adjuster. I inspected the repair to the core support and although i was not in agreement with repairing the core support, the repair itself seemed decent. I looked over the and noticed the front VW emblem completely miss aligned with the notch in the hood. I pointed it out to the adjuster and he agreed it was way off. I waited for the estimator and he looked at it in amazement and without excuse, because the grill replaced with OEM. He apologized and explained that he would take the car in the shop and have the techs looks at it. I waited for about 15 minutes until the estimator came out again and was very apologetic. He explained there was no excuse for the workmanship and would have the car torn down again and reassembled and he would personally be involved in the process. I went home again with another day without my car. On my third visit to the shop the car was finally "complete". He apologized again and credited $60 back to my card for the inconvenience. He was sure to mention that the previous tech was working under no supervision and this was the reason for the lack luster workmanship. On my final inspection I noticed that the grille was STILL misaligned. At this point I felt so defeated i just wanted to get out of there. I left and even forgot one of my old headlights. Today, about 2 weeks later I replaced the wheels on my car so i got to take a closer look at their work. Its is terrible. Stay AWAY! Hope they reach out & mk it right. read more

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Took my car here through Gieco. They had my car for almost a month, I got my car back and had my car back for 2 days and the TPMS light came on. They claim it wasn't related to the accident, but if it wasn't then that means the light is on due to the work they did to my car because this light was NEVER on prior to my accident. Come to find out they had my tire pressure at 50 when its supposed to be at 32!!!! But that's not it. Took my car to Honda to look at and tell me why this light is on since they don't want to HONOR their work and customers. Come to find out my front tire has more tread on it than the others which is throwing off my system. They claim they didnt change a tire, but that's funny when I have the proof and paperwork of when I got ALL 4 TIRES done the SAME EXACT DAY last year. Stay away from this shop. They don't care about their customers well being or the work done. You're nothing more than a dollar sign. I'm ashamed that Gieco works with such a disgraceful place. Bad business. read more

Fix It in Poway is a great body shop. I have worked with Jay there twice and he has always gone out of his way to fix the issue as reasonable as possible. I highly recommend this location for any auto body needs. Fast, friendly and great customer service. read more

I had taken my car here for some repairs to the bummer and everything was great. Jay helped me right away, gave me a quote and then the repairs were done in a day. The price Jay said was what I paid out the door, couldn't be happier with the service. read more

Over the past couple months me and my wife were each in an unfortunate accident. Thru geico both our vehicles were repaired at Fix Auto. It's been a couple days since our second repair and so far so good. The quality of the repairs have been top notch. I worked with both Jay and Mike and they regularly provided updates with the work being done and ETA on completion. It sucks to have to repair a car but I must say I do like this place. I hope I never have to go back, but accidents do happen and I will use them again. read more

I am 100% satisfied of this place! My brand new car was in a fender bender (not my fault, but this is why drivers need to stay off of their phones). I made an appointment for the repairs and I was so nervous. But after talking with Jay, he definitely put my mind at ease and I stopped worrying. Jay walked me through the process and what needed to be done, and how long it would take. I was so shocked and impressed to get a call after two days saying that my car was done and ready to be picked up. WOW! I was so thankful that this company took such good care of car and got it repaired quickly. The office is so clean and smells really good! The office staff is amazing. I think Karen is the lady's name at the front desk that I was talking with. She was so helpful, great conversation, and lots of laughs. Again, Karen, I'm so sorry my husband kept knocking your sign on your desk over multipletimes... LOL. We got a huge kick out of that. I will definitely be recommending this place to family and friends. 100% trustworthy. Thank you so much guys! You rock! read more

Fix Auto Poway team, Outstanding work to get my truck looking like brand new you guys proved to be skilled and professional. I'm so happy, if I was a dog and had two tails I'd be wagging them both!!!! Thank you for your great customer service. I want to thank Mike McCullough (Estimator) for great service from start to finish, you communicated the repair status, explained the process answered all my questions, you are right on point Mike thank you. I definitely reccomend Fix Auto Poway ... read more

Amazing experience!! We took our car here on a recommendation from our insurance company and are we glad we did! We were kept informed and had the best customer service with such courtesy and professionalism. read more

Good workmanship, keeps their commitments and great attitude by all employees. The price was competitive and they completed a day early. Highly recommend and would definitely use again. read more

Our 2017 Subaru was backed into in a parking lot and the rear bumper was damaged. These new cars are not simple to just touch up and the work required the bumper shell to be replaced and repainted. Fix Auto Body was recommended along with a few other body shops. Fix was the first stop for me and I am normally a thorough shopper, but after meeting Jay and hearing how they would tackle the repair and seeing the clean shop, professional staff, I decided right away to pick them for the repair. I was out of town quite a bit and waited a long time, but once I called over to Jay to say I was ready for the repair, he graciously scheduled me in. I dropped the car on a Monday, one of their young shop guys gave me a ride home, and the car was done ahead of schedule by Wednesday. The repair is fantastic and they even touched up two other scratches for me free of charge. The final bill was exactly what we discussed and they coordinated everything with Farmers Insurance. I whole-heartedly recommend you give Fix Auto a look when you need your car repaired. Ask for Jay because he'll take great care of you read more

Consumers beware This company does great body work however, does not warranty their work contrary to the agreement per the General Manager John Resko. He will lie and tell you he will get back with you unfortunately is not a man of integrity. Good luck. I have called my insurance company with the complaint and notified Bureau of Auto Repair Calif, Mike A read more

I took my escalade to Fix auto in poway and was treated exceptionally well by Ryan and staff. I will be dropping off my vehicle while outta town and am confident that they will do a great job. Thanks Ryan..to be continued. read more

Recently, we had to have 2 of our cars repaired at this location after fender benders. The whole process was smooth and I was kept up-to-date almost daily of the status of my repairs. I would highly recommend Fix Auto for auto body repair! The completed work was excellent as well. read more

Great service! Professional and Robert is the best in taking care of my car. This is the 4th time I'm going to their collision center and always leave satisfied! Thank you FixAuto Poway Team! read more

They exceeded my expectations in every way!! The communication to repairs were exceptional. My car looks like the day I bought it.

Fix Auto Poway provided excellent service to repair my vehicle that was damaged in an accident. I am very happy with their service and the level of customer support throughout the process. I highly recommend them if your vehicle has been in an accident read more

I wanted to thank Fix Auto for helping out with our car. The receptionist was friendly and the staff was great. I feel like trust is a selling point here because I didn't feel like I was being over changed or fooled like some dealer's shops do. read more

Had to get my car repaired from an accident and the insurance routed me to Fix Auto in Poway. Brandon was my estimator. Probably the best experience I have had at an auto shop. Everyone was very friendly and the process was fast and smooth. I highly recommend Fix Auto! read more

I took my wife's car here for some basic bodywork repairs and was pretty unenthused with the result. While our insurance (USAA) would ultimately be footing the bill, the cost was very expensive. For the price, service would be top notch... right? We came to pick up our car and encountered several issues. The car's interior had a strong oil smell, which is still evident today (6+ months after the bodywork was completed). The car windows were very dirty and some trash was left in the car - despite this shop's promise that the car would be cleaned inside and out prior to pick-up. We also noticed some of the gauges were not working properly after driving the car around again. We brought the car back a week later to explain some of these issues. After quite a wait the gauges were fixed but the staff wouldn't take responsibility for the other items. I've now read several other Yelp! reviewers claiming that this shop refuses to take responsibility for problems once you drive the car off the lot. I'd recommend double and triple checking your car at pickup to make sure you are satisfied. Better yet, find another body shop in Poway - there are plenty of them. read more

This shop is wonderful! Mike is a great guy and this is the second time they fixed my vehicles!!!

This shop was recommended by my insurance, Geico. My insurance adjuster made me feel very confident about the repair they were going to do by telling me "Lifetime Guarantee" on the repairs and it will look like it never happened. I told him "I will remember you said that" since I am a very detail oriented person that notices everything! He said they were going to replace the front fender and "repair" the door. I expressed my concern over repairing the door since the damage was pretty bad. He said it will look like it never happened. So I go to pick up my car that I have only made 1 payment on so all of this was pretty hard to deal with after hitting a bed frame on the freeway. Sorry... When I picked up my car I noticed a couple of little things and the owner of the shop said take your time and if you find anything wrong bring it back and will fix it. Sounds good doesn't it? Well my philosophy is, if you fix it right the first time you shouldn't have to worry about that. I noticed the shape of the door was wrong, the fender was not lining up correctly and the front grill was falling off. These were just the major things. I don't understand who is checking these things? They were pretty obvious! I take it back and speak to Susan the manager and she comes out to look at the car and says, "well you can't expect everything to be perfect". WHAT! These problems have nothing to do with perfection. I could already tell this was not going to end well. I left the car and called the Geico supervisor and he assured me they WILL fix everything. Susan called me and said she received a phone call from the supervisor from Geico. She also said "we are going to fix everything". 1 day later Susan calls me to come in and look at a new door that arrived. So I drive all the way down to Poway and she shows me the new door they received. It had some minor imperfections. She still insisted they could fix the door. I told her to order another door just in case they can't repair it. I gave them the benefit. So Susan calls me the next day to come look at the door again, so I drive down there and the door looks terrible. These guys are ridiculous, they couldn't see an elephant in their own house! They still hadn't ordered the door. I told her if you had ordered the door like I said you would have a backup. Now I have to wait longer. Here's the best part... They still haven't started working on the other problems! A week later I get a phone call from Susan saying my car is ready. So I go look at it, the fender looks better, they fixed the grill but the new door doesn't line up correctly. At this point I am done with these guys and I take my car. I needed to leave since my Brother-in-law passed away, so it wasn't the best time. My sister get's in my car and notices the door won't open correctly! UNBELEIVABLE!!!!!!!!! I drive back from Bakersfield and notice the next day the bottom of the door where there is supposed to be trim is gone! It must have fell off on the way home from my sister's. I couldn't make this up if I tried! I am now in the process of contacting Geico to take my car to another shop. read more

This is a great place to get your car repaired. I came in with a dent in my front bumper, nothing too major but just wanted to make sure. Mike the mechanic checked it out for 10 minutes, helped me reattach my bottom bumper, checked my back, and said everything was good to go. He was going to help me cancel the claim and I didn't have to pay anything out of pocket. Seriously an honest mechanic and great guy. Lauren, Karen, and Radiance were great people too and were super welcoming. Definitely recommend this place; professional, friendly, and honest people. read more

Went to FixAuto after a hit and run driver hit my vehicle and worked with Curtis. Curtis and the entire FixAuto team was very communicative to me letting me know what was being replaced /fixed and how long it was going to take. They made the repair process very seamless and I would recommend this place to anyone that needs body work on their vehicle. Ask for Curtis he is the best. read more

I brought my car in for Bõdy work after a minor accident and they had the work done in 2 days!!!! I'm blown away by their professionalism.