Was referred to them by my insurance company for repairs on my vehicle. From day one they lacked…read morecommunication and follow up. They didn't follow up with my insurance company to make sure they received the estimate and never called with updates on my vehicle. Had to call daily and sometimes twice a day. Ended up paying for extra days with the rental company because they continually drop the ball. Terrible customer service.

I had my cars in the past worked on by other places it took them forever. Gerber you are amazing…read more Took my car on Monday last week and received my car Thursday. Dealer sent wrong parts but you were able to get by this Monday and finish my car. Cleaned shined and beautiful. Great job Thank you

All I can say is if you need work done on your car, Car Collision is the place to go. I've never…read morehad such good work & customer service. They finished the work in and an unbelievable amount of time. The work was top notch, my 6yr old car looked brand new. Thanks Jeff and everyone at Care Collision.

Fantastic job by Joey and team in fixing my rear bumper issue…read more Estimate was reasonable and I paid what was estimated. They also delivered on the promised date. A honest business that you should consider for your next car repair when it comes to body repair. I also liked their use of SMS to keep me updated on the progress of my repair. Thanks, Joey & team!

The shop was great! From their beautiful front office, to the customer service, I couldn't have…read morebeen happier. They fixed my car quickly and it looked better than before the accident. I was referred by my cousin who had her car fixed there a couple months ago. 10/10 recommend

On behalf of my business partner who went here. I have always gone to Oakdale Certified Collision…read morecenter which is amazing. I went to McHenry because it was closer and fit into my schedule. My first impression was how unprofessional they were, as a business person myself. I was in complete shock when I walked in, mid conversation, the front desk answered the phone in the middle of our conversation. I wouldn't have thought anything of it if she was letting them know, "Please hold" but she continued having a 6 minute conversation in the middle of our conversation while I just stood there not knowing what to do. She hung up and said, "Thank you for holding!" I was so shocked, I just smiled. Then I came to drop off my car and nobody was inside, I waited at the front desk for about 5 minutes, walked back outside to my car and came back in and still waited, then someone finally came in from outside. In Oakdale, someone is constantly at the front desk and you also speak with the repair worker during the estimate meeting and speak with the same one after for a run down. It is also them doing the estimates so you're hearing directly from them, not the office people. They would call while I was at work so I would text back. As I was managing a drop off person so I could let them know a pick up time the person messaging me was so rude, stating I didn't answer their question if I was picking up my car. They weren't rude when they approached you so it also came as a shock due to this. I was in shock that they are ok with treating customers this way and how they weren't more patient or understanding. By all means, I could go on and on but this was enough for this short glimpse. Oakdale one is worth the drive from now on, once was enough. I feel bad for the hard workers there who try their best

I've used this Caliber Collision a few times in the past, and have always had great service…read more When they repaired my truck a few years ago, they couldn't find an inlay that existed below my bed liner, so they literally fabricated one - did an amazing job. This time, they repaired my daughter's Kia. The work was easy - replace a bumper - but the service was exceptional. I had a crazy week that made scheduling very complicated, and Tuan and Tim both went out of their way to make sure that I was accommodated, when it would have been totally reasonable not to. I typically prefer to use independent shops when possible, but I have to admit I've been very impressed with Caliber on Bangs.

The employees treated me like family, car was done quick and it looked amazing. Worked well with my…read moreinsurance and it was a breeze

Just like what the others said don't bring your car here and if you do make sure to inspect every…read moresingle inch of your car, after my car was returned to me the overhead console was now loose appearing to be slightly unglued and you can shake it loose, now also theres condensation on my left front lamp and these issues are non existent when I brought my car in, totally unrelated to the collision repair that transpired. I also got a text asking about the checks since they were tracking payment. This bodyshop had possession of the checks the entire time I even sent a screenshot of the check my insurance sent me and an email from my insurance stating that they already sent a check as portion of payment which this bodyshop cannot use for anything else since it was addressed to my hubby. I used this Bodyshop years ago and had no issues sadly it has deteriorated. Will never ever use them again.

Great customer service, very efficient and friendly. They did an amazing job on rims, painting my…read morecaliburs, and smoking out my rear lights. Will definitely come back.

Had two vehicles brought here for collision insurance work. They are fantastic with explanations…read moreabout what might need to be done. They communicated their plan after the inspection. Job done on time. Couldn't ask for better outcome. Thank you, Mario.

This place is extremely unprofessional! They had "fixed" a bump on my 2020 Camry a couple years ago…read morebut it obviously wasn't done correctly because the paint started chipping off and you could see rust building up. I took it in to show the owner and manager of the shop and they made it seem like it was my fault. They took no accountability for the workmanship and didn't offer me anything in return and I eventually got them to fix their mess up on my car which should have been handled correctly the first time. I tried to get a rental vehicle from the manager/owner because I would be without a car for a week or maybe longer. He told me they can't do that and that he's loosing out on money because of this. What a joke! Don't take your car to this place!!

Used them after an accident I had a couple of years ago, waiting MONTHS for parts. Finally got my…read morecar back and have been having back to back issues. Come to find out, they put three different parts in my vehicle THAT ARENT FOR MY CAR but had no problem charging my insurance for stock parts. Smug and thieving management. I would not recommend, they need to be reported.

I was on my way to an appointment when my car suddenly stopped working and I had to pull into their…read moreparking lot, where it ended up completely stopping in the entrance. No one was hurt, but I was really scared because I didn't know what was wrong with my car and I didn't know how to fix it. They came out, asked me if I needed help, and were able to help me get out of the parking lot entrance and help me get a hold of a tow truck without any problems. Everyone there was genuinely so kind and I'm so grateful for their help! Thank you guys so much!

A disappointing experience with Heritage Ford…read more I brought in my 2020 Ford Escape for an oil change and a repair of my power liftgate button. I also had an issue with the Ford Pass app; it was showing that my car was in battery saver/sleep mode. At the counter, I was told there was also a recall that they would handle. When explaining the app issue, the workers at the counter rudely told me "I have no idea what that is, just call them." So much for the $295 diagnostic fee! After "working" on the car all day, I picked up the car and was told to bring it back once they got the parts in. I brought it back in the morning two days later. They called saying the button was fixed. As soon as I sat in the car to drive out of the lot, I noticed the check engine light was on. How weird, I came in for an issue with the trunk...but the check engine light is on now? I bring the keys back to the counter to find out why the CEL is on and find that they were going to let me drive off without having even worked on the recall! Later this day, I'm called again saying it's ready and that the light was on because the technician had forgotten to reset something. I come in, still not knowing why the battery is in sleep mode and why I can't access the remote features in the app. I end up going on a goose chase throughout the dealership, with the only solution seeming to be "try logging out and back into the app" and "turn your phone off and back on." The issue was confirmed to not be with the app at all, but the technicians refused to see what the physical issue could be. You guessed it, I requested them to figure it out and they kept the car another night. Next day, they tell me there was an issue with the charging system. They didn't notice this earlier when they supposedly did a scan of the car's entire system? I got to have this absurd and annoying experience for over $850. I am not very familiar with cars but I feel like this was grossly overcharged for the issues I experienced with Heritage. The staff at the service counters have a serious attitude problem. I understand they are very busy in the mornings, but it seemed like they simply did not want to help or hear what my car issues were. When one person didn't know they answer, they just shoved me onto someone else who did not care to help me get the answers either. The service department did a lousy job at checking their boxes and making sure everything is ready and working before returning the car the customer. When paying, the cashier was barely paying attention and couldn't hear me while she had her AirPods in. The sales department is much better though. I bought three vehicles with their fleet manager who is super helpful. He really made the purchasing experience feel personalized and special. He may be the only person in the dealership who doesn't hate their job. I would also like to note they have a good shuttle service. They will take you to and from any local area (even neighboring cities like Salida and Ripon) while your vehicle is being serviced. I would say, only come here if you have to.

DO NOT TAKE YOUR CAR HERE! Not same service as use to be. Took my car there for second time to give…read morethem chance to fix bumper they replaced. Picked up again today both sides of bumper are still hanging. Save your time not worth fight etc with this company that in past use to be only place I took my cars. New bumper replacement they did literally both sides of bumper is hanging loose and all staff says job is completed correctly and huge argument that car is ready to go. Took time out of my busy schedule to try let them correct back bumper they replaced and have to pretty much argue turning car in that it was back bumper not the front bumper. After all that my bumper is still loose and not even attached on either end... DO NOT LEAVE YOUR CAR HERE ONCE YOU DO THEY DONT EVEN REMEMBER YOUR NAME OR THAT THEY EVEN KNOW THEY HAVE YOUR CAR OR PART WHEN YOU HAVE TO CALL THEM.