I went there yesterday to get my truck clean and they did beyond a terrible job. I take pride in my truck and I could tell they gave 2 S**ts about their jobs. I still had dirt stains all over the outside of my truck and they did a very halfassed job on the interior. Also Way over priced too I got the the top level wash, a bunch of high school kids in a school parking lot could have done a better job! I just moved to the area and didn't know better I guess I need to look for a new car wash! read more

Let's be clear: this is just an average car wash so you shouldn't expect anything beyond that. I often don't know why they have different cleaning tiers- it's basically all the same. I have a car that's at least 10 years old that I take to this place. They managed to break my side mirrors so they didn't fold in any more and since I didn't notice until the next day and there was no clear way to prove it, I suffered the $2000 (yes $2k) repair. But it's convenient and quick so I still use them when I need to clean it. I have a new car that I will NEVER take to this wash until it too is nearly 10 years old. If you aren't emotionally attached to your car and you need a quick clean on the exterior and at best a wipe down on the inside, this place works. If you want a professional detail or have much higher expectations go elsewhere. And just get the basic tier wash. Paying anything more is a waste of your money! read more

I have come to this carwash in McLean, Virginia for years, but in the last seven months I have not been in town to have my car done. Today, I read in my email from Embassy Auto Wash that the Platinum wash ($25.00 usually) was 50% off for Valentine's Day...and my car needed a wash so off I went from my home in NW DC. When I got there the guy ripped the matts out of my car and threw them roughly across the lot....I asked them not to be so rough with them as last time they ripped part of matt off that secures them to the floor of my car. When I got inside and said I was here for the platinum special, I was forced to show the cashier that I actually got the email--it was on my phone!! I told her how else would I know about the special? I was taken aback as she knows me and I have been a regular patron. Once she saw the email then, I got the discount,and by the time I got to my car the door was left open and it had been wiped down. The platinum wash includes car wax and wheel cleaner as well as the usual services. I would have thought a bit more care would have taken more time for the increased prices and service I had paid for. After all the negative reviews, and today's experience I think I will most likely not be going back. I can have someone in DC come to me....I do not like the rough treatment by the workers, they need some serious training. My car looked only slightly better than with the regular wash. read more

I've been going here for years and getting the basic car wash. It's been OK...not great...but I figured that I wasn't paying much, so I didn't mind wiping the car down when I got home. Then I sprung for a Groupon and requested the Platinum service, thinking that I might "upgrade" to that once in a while on my own if it looked good. I watched as they took even LESS time than the basic car wash; they didn't do anything more; in fact, the wipe-down was sloppier than usual. I asked about it and was told that I had received the Platinum service. Period. I have one more Groupon that I'll use at a different location--NOT in McLean. They just lost a long-term customer, but they probably don't care. read more

Really medocre quality all the way through. There are much better places just a few miles away. A little pricier but well-worth it. Stay away from this place unless you don't want clean wheels and a clean car, both exterior and interior. The workers are fine but if you do not speak Spanish, they will not understand. Fortunately I do speak Spanish. They were really nice and helpful once I spoke Spanish with them and told them what a lousy job they did cleaning my car. I forgot that I had the same problem a few months ago when I used this place. Finally, owner makes you feel like YOU did something wrong if you question the quality of the work. Hard to believe in this day in age. read more

Don't waste your money! They do a very poor job at cleaning the inside and outside of your vehicle.

Avoid this place. They do a spotty job cleaning and vacuuming. An employee scratched the inside of my window while attempting to clean it.

This car wash is "hot and cold." Sometimes when they are not busy and you get a good staff member to clean the car -- you're lucky and they'll try to please. Other times, the staff seem angry at one another, rushed, and impatient with myself and other customers as they do not like requests for vacuuming (even if paid for), etc. I wish they were more professional and customer-oriented, but they have no real competition in McLean so can "run the show" essentially however they wish and people will go. I hope somehow that management and staff make adjustments and appreciate each and every customer ... we should not feel that we need to always pay a large tip just to get a "decent" job at the car wash! So: If I were you, I would: 1) Try washing your car or getting/hiring a neighbor to help and just use Embassy in McLean if you are in a rush and need to, and 2) Use the exterior wash at the Exxon station in town if you do not want to pay as much and deal with the often frustrated and unhappy staff. Hopefully we'll get some competition in town someday and this will improve the customer experience for all of us! read more

The quality of the interior cleaning was poor, and to add insult to injury, they stole the quarters out of my ashtray -- how pathetic is that! read more

NEVER AGAIN! Although I understand this is a quick, inexpensive drive through car wash, it is still not worth my time or $$$. I got there 10 minutes before closing today, and as I scrambled to gather my belongings because there was not the usual long line, the attendant literally told me "can you hurry up and get out because we are closing soon" I found myself apologizing, which is ridiculous - they have a Closed sign to stop the line when they wish (& I was the only car anyway!) I tried to let it go but then the cashier inside scolded me: "we're about to close - you're lucky they took your car!" I'm lucky? If I had that attitude at my job I would rightfully be fired! Why have I given this place my money for so many years, always excusing their oversights & rudeness because it's "cheap & fast"?! I will never give them my business again. Be prepared to wait in a long line ultimately to be unimpressed & likely offended, and your car won't even be that clean when you finally leave. read more

This really is not a quality wash. For the $15 "Super Wash", one would expect that the bird doody would come off. It did not--my windshield was still streaked with the stuff. I swore off this place long ago and now remember why. read more

I've been a customer for quite a while (mostly because it was the most convenient car wash for me) but I after my experience today, I won't be back. I pulled in 2 minutes before closing and they already had the closed sign up so I went inside to ask nicely if they could still take my car since it was still before they closed at 5:30. The manager or owner that I spoke to was not apologetic in the slightest, cut me off while I was finishing asking if he could take my car to say "no, we go by the time on our clock" (and no that wasn't synced to satellite time that I was looking at on my phone). After todays experience, they've lost me as a customer. read more

Recommend avoiding like the "plague". By far the worse "interior detailing" and exterior wash I have ever received. As an owner of a luxury vehicle (and lack of availability at my usual legitimate shop...Pro-Clean), I figured they'd be okay because they offered brushless services. Was I dead wrong...1st I watched as services were rendered. Not only did they NOT touch my hood or grill at all they proceeded to give me keys as if they had. I promptly asked why they weren't cleaned, in which they insisted that they had...when I re-hashed what I had seen they pretended not to understand English. 2nd I arrived with four custom mats but left with only three; staff never responded to emails or voice mails then outright lied on multiple occasions whether the mgr was there. It took me literally phoning as I pulled in to the establishment (while being lied to again whether the mgr was present) and entering right after I hung up to catch this "professional" named Boo. He insinuated that I was lying...that mats are never removed. Which would further indicate that they had not actually shampooed my carpet as I paid for which I conveyed to him. When I said, "police report" all of them clearly understood that and went scrambling to find it. 3rd they ruined my custom floor liners by coating them with armor all causing my feet to slide and press gas or break at any given moment. 4th their understanding of what detail entails is flawed...had chocolate stain on my seatbelt when I arrived and was still present when I left. Then the owner "assured" me that he has the same mats in his car but: 1) insisted that he coats with armor all all the time despite the manufacturer's explicit instructions not to (I stated with proof in hand, "so even though you should know better with this type of business in general...you're not following the instructions?"); 2) he did even know the name of the mats...but supposedly owns them; insists it can be removed but the only way to remove silicon-based products is with an abrasive cleaner...that the manufacturer's also advises will ruin the mats; and 3) Even insisted that tire cleaner was all purpose cleaner when I informed him it should be used on a vehicles body as his staff chose to do after I pointed out all the road dust and bugs still on my grill and hood during the initial service. Not to mention that I also explicitly stated that my mats could only be power-washed with water only...owner stated even after I asked why they continued with armor all against my request he stated, "because owners want their mats shiny!" I said, "so you'd ignore my request regardless of fact that it's my property?" and he responded again that they would. Conclusion, the Owner is a certified tool and the manager is a shameless liar; both are very argumentative although they readily played victim when their tone and over-talking was matched. How about an apology for destroying and stealing my property? If you are truly clueless, you don't lie about your involvement in a theft then go directly to and point out where the stolen property was located after attempting to discredit the victim. Absolutely no customer service skills or integrity... Recommendation per FFX police: file a police report, report them to BBB and consumer affairs, and take them to civil court if damage or loss is severe enough per your perspective. They clearly don't care that they're providing a service to enhance the appearance of personally-owned vehicles rather than resorting to thievery, damaging personal property, and swindling customers... read more

I read the reviews of this place before I went so I wasn't expecting much, and I wasn't disappointed. I went, only because I was getting my car serviced at the Firestone nearby and just wanted to get it cleaned before I drove back into DC. The earlier reviewers assessment that no one but the cashier spoke English was correct. I had to point to the wash I wanted on a printed slip of paper in order for the attendant who accepted my car to understand what I wanted. They did an okay job vacuuming the carpets, but didn't do the carpets in the hatch of my CRV. The machine wash did an okay job as well. The tires and wheels came out better than I expected. The attendants drying the car and washing the inside glass did a lousy job. The windshield still had dirt on it and I could still see the wiper path on the front and rear glass. The mirrors were dirty and the door rims were spotted. After they were finished, they didn't call me over to inspect the car, just walked away, leaving me to wonder if they were to come back to finish. When they attacked another car I figured they were done with mine. I tried to call them over to show them the shoddy work but was met with blank stares of not understanding. No tip for you today. I won't go back. Are there any good car washes in the area? Every review I read is awful and the two I've been to have lived up to their reviews. read more

Everyone is right. This place is not worth the price. I wanted my door wiped down on the inside (I have kids) and the guy cut me off and said "#2." So I paid $18 and can't see what I got for it besides the car washed and vacumed. The did the dashboard but when I asked one person said it was $7 extra and the guy who took the order came over and said "oh sorry, we don't do doors." I'm not going back read more

I took my BMW 6 series there for a wash and one of the vacum attendants hit the rear window switch by accident so when the car went through the wash it got wet inside. I approached a person that represented themself as the manager and he proceeds to tell me that I must not have rolled the window up so sorry not his employess fault. His attitude was not one of customer service but of denial. then to add more insult they didnt even bother to dry the interior where it got wet. That was the straw that broke the camels back with me Have been a client there for 10 years and in truth I go there because its in the middle of Mclean quality is substandard anyway....AVOID!!!!! read more

I had my car detailed today and it looks amazing. I've been using Embassy for many many years and they never disappoint me.

I moved here 9 months ago and have used many car washes in many other cities. This is BY FAR the worst car wash I've EVER used ANYWHERE. Unbelievably bad. I actually went back for a second wash a couple of weeks after the first time. Thought "it couldn't really always be that bad". It was actually worse the second time than the first. I paid for the platinum wash both times. What a waste of money. The inside was hardly touched. The outside paint and windows were streaked. And the service/attitude of the workers there was worse than the wash itself. So very, very bad in every respect. I will never go back. It's relatively close to my house, but I'll drive as far as I have to to get a decent car wash and avoid this place. read more

We have taken our cars to Embassy for over 12 years and it has ranged for good to excellent. Today I almost demanded a refund because it was so bad. They forgot to vacuum the trunk which I paid for. Then they left tracks of mud on the inside door jamb and smudges on my leather seats. The inside wasn't wiped down and there was still crumbs in the center console. There were three other clients who were having similar issues. No more Embassy for me. read more

Do not go here if you care about your vehicle! I usually hand wash my car and have for 11 years with lambs wool shammies. my car is in near mint condition even for its age. On a sunny Sat, against my better judgement i stopped here to wash the winter grub and bird droppings off for the sake of the paint and lack of time to hand wash it that day. The cleaning was basic at best for a $25 Premium wash, but that wasn't the issue. Couple days after (this car is a weekend driver fyi) I noticed their brushes or something had knocked out a piece of trim molding. Because of my work schedule I was not able to return for about a week and a half. I did this weekend and explained the situation to the "owner" with a print out of the part info from the dealership. He got unfriendly real quick and basically denied any responsibility. I don't mess with people, nor do I ever try and "take" from people what is not properly due. Ever! Long story short, the replacement piece turned out to be $100. If it had been $20-30 I would have just replaced it myself to avoid the aggravation. Owner said it was a ridiculous price and whined and continued to deny any responsibility. I know my car inside and out and any ding or mark, even if minor. I am without a doubt, positive it was a result of their car wash. The irony, after all his denials and trying to suggest his brushes could never knock parts from a car, was that he admitted that they supposedly had pieces of other people's cars going back 10 years! He apparently looked up the part on the internet or something as I was trying to leave, after our useless interaction and then he came out and insulted me in a passive-aggressive way and said it could be had for $50 something online. I never asked for money, just wanted it restored to its condition before visiting their business. What he should have done, was said, "although we can't know for sure what happened, I trust your account and we would like to make sure your experience was positive with us and Ill order and replace your trim and call you when I receive it". In short, don't take your car here! Its pricey for a sub-par wash and if something breaks or is missing after, the owner's stance is basically - 'Pound sand chump'. Reading the other reviews, its clear I'm not the first to have a "bad" experience with them. read more

This is unfortunate it depends which location you go to on the service you receive. The Springfield and Fairfax locations get 4 stars. The McLean location I found myself having to hover over them to make sure they were doing the tasks I paid for. I always tip well and this was no exception but I won't go back to this location. Fairfax and Springfield are much better. read more

This is the worst car wash in the area. I had previously taken one of our SUVs to this car wash and received poor service. I wrote that instance off and decided to give them another chance. I took another family SUV to Embassy this afternoon. I paid for the deluxe package which includes wheels brite and tire shine. My SUV came out of the wash tunnel still dirty. Tires and wheels came out the same. When I asked, the attendant mumbled something under her breath and said that "the machine does it." A crew of about 3 spent all of 5 seconds drying my car and walked away. My 8 year old pointed out that my car was still dirty. Literally, there was dirt and eventually dirty water stains all over the car. Again, I asked an attendant to either send the car back through or go over the car and hand clean the dirty areas. Again, after mumbling something, she chose the later. At some point, I grabbed a towel and helped clean the car I just paid Embassy to clean. It should be noted that while this woman and I cleaned the car, other attendants watched and ate french fries!!!! I will NEVER take any of our vehicles to this car wash. It is a shame that this is the only car wash in the immediate area and residents continue to patronize this place. Really bad service. read more

Upon arrival I was asked what car wash package I wanted and I specifically said whatever package provided a deep interior cleaning as I had a lot of dog hair in my car and wanted the carpets thoroughly vacuumed and washed. The gentlemen checking people in responded "so which package," even after I had told him what I wanted. I ended up paying $30 for the top package only to have my car somewhat vacuumed and somewhat cleaned all in a matter of about 7 minutes. When I re-approached the gentlemen to say that was not what I had asked for, he told me that I needed to make an appointment for an interior detail and that it would be $44.95. He also said I would need to come back. I told him it was a bit frustrating to have just paid $30 for a mediocre car wash and poor vacuum. The process of making an appointment and the price for the cleaning was not the issue, it was the fact that he didn't even offer to provide the service immediately to me for the fee, which I would have been happy to pay. After I expressed my frustrations for the poor experience his only offer was for me to make an appointment, come back, and pay him even more money. Absolutely terrible customer service if you're trying to drive repeat customers. read more

Is there a rating less than one star? I purchased a Groupon for 4 platinum car washes, which at $23 is the top-of-the-line at Embassy, but it took about the same amount of time as going through a gas station carwash, because they basically don't clean the inside. I took both my and my son's cars; I had to have them re-vacuum my son's. They didn't wipe down either of the dashboards or any of the inside trim. I had taken everything out of the trunk of my small SUV so it would be easier to clean -- when they were done I asked why the trunk hadn't been vacuumed out and was told that it cost $1 more. The workers said it was posted on the sign; I didn't see it so went inside to inquire -- the person in charge basically bolted out of his office and yelled at me that the extra charge was on the sign. I was pretty taken aback. Really, they don't vacuum the trunk for their most expensive car wash? I will end up having to clean the entire inside, not just the trunk, myself. I have one more Groupon left and am debating whether it's worth even using it. read more

I went to Embassy Car Wash in McLean, VA this morning for a PLATINUM wash (top choice). When I was directed to my car, the car looked as though it had not even been washed. The dusty streaks all over the car were still there. The spots on the hood were still there. When I pointed those out to the man who said he was "in charge" he told me that those had to be buffed out. I took my pointer finger and removed a few while he watched. His comment was "yeh, yeh" and he walked away. There were crumbs and spills on the back seats. The crumbs were still there and the spills had not been touched. Crumbs were everywhere throughout the car. The windows were smeared. The "in-charge" man had the obvious crumbs and paper vacuumed up. There are still crumbs in the arm rests and the back seats. The streaks and smeared were untouched. My car is still in need of cleaning. I will take it to another service provider this afternoon. I SEE THAT THE RATING FOR THIS MERCHANT IS SLIGHTLY ABOVE 1 OF 5 - I think that's an over-rating! The service was horrible and the man who dealt with me was rude and unprofessional. read more

As with virtually all reviews for this business, I experienced their bait and switch tactic of charging double for the requested cleaning, then having the alleged "owner," Ronnie Banks pronounce that he "doesn't lie," the customer lies, when disputing what service was requested. This used to be a reputable business when it was owned by the prior business. Now, however, from the sloppy, poor quality work (it's great if you like a damp car all around with dirt still on the car), to the in your face accusatory slop provided by the "owner," unless you are a masochist, you should avoid this operation at all costs. Otherwise, you will pay good money and not receive anything equal in return, plus you will be insulted for free. They would need to improve drastically in order to deserve even a single star rating. Try the brushless wash in Vienna on Maple. They don't insult their customers like McLean's Embassy and Ronnie Banks and you'll get what you pay for. read more

I went to Embassy Auto Wash four days before I was due to deliver my second child. The gentleman that helped me had just had his first grandchild the night before. He was so sweet about it and asked me about names for my child. I remember his new grandson was named Logan. I picked the usual standard cleaning that I get telling him that I wanted one last car cleaning before the baby came. I usually only wait about 10 minutes for my car but a full half hour later I couldn't figure out what the issue was. Come to find out, this gentleman had asked his team to literally detail my car. It looks as good as it did when I drove it off the lot 2 years ago. What an incredibly sweet and generous gesture. I still don't know this gentleman's name - just his new grandson's. Well, we now have a name and my new baby boy, James, would like to say Thank You to you and your team for your generousity. You have a forever loyal customer due to your kindness and incredible service. See you in a few weeks! read more