Had several issues wrong with an Uber eats order. I called to see if maybe I can pick up the item left off. The phone rings and goes to voicemail. I call again. No rings and goes right to voicemail like a cellphone. Trying to get in contact with someone to correct the order.... read more

Walked in at 11pm. Ordered 2 pic fish and fries. Only one person had just ordered ahead of me and sure they may have had a few phone orders. However this is no excuse for a 45 minute wait. There is no justification for this. Yes, the Catfish is good. The fries are average. But good is not a pass for a 45 min wait. And I really wanted to love this place. (P.s. The coleslaw was HOT....) read more

The food is not the problem, but the customer service is!!!!! They deliberately don't pick up the phone for call out orders, which is just LAZY, also the attitudes of the workers could be better. Good customer service is a must! Do better! UPDATE: i don't even care about the good food at this point,this my second time they manage to piss me off with they horrible service. I ordered some tacos and my friend ordered tacos and lamb, when I tell you these SEHCTIB let us sit there for OVER a HOUR just to tell us they out of lamb and wraps for the tacos! Wait, what ??? YESSS I couldn't fucking believe it! Of course they refunded our money back but the money was never an issue, I needed my TIME refunded cause they just wasted my fucking time!!!! I'm just curious on how you can be so unprofessional that you let two customers sit there for over a HOUR to tell them you don't have the food that they ordered a hour ago. If you value your time DONT EAT HERE PERIOD. And they get NO STARS so dismiss the one you see above! read more

Waited almost 30 min before they told me they didn't have the fried catfish that I ordered!! That's annoying alone.

Food is really good dont mind the little wait. Every thing is price good didn't pay more than 20 for 2 people. Must try the lamb chops.

An unexpected find but we'll worth it. The jerk lamb chops were juicy and seasoned to perfection. The jerk burger just the same and the Cajun pasta is one of the best. Not to mention the jerk chicken tacos that are do good I didn't want to finish. This is sure to become a Memphis staple. read more

The food is really good but the wait time is RIDICULOUS!! Even for call in orders! I would pass on it just because of the wait time.I'm talking 45+ minutes no less and I think I'm being nice saying 45 minutes. Also on this visit I tried the Cajun jumbo shrimp, they were very flavorful and yummy but If I have jumbo I would hate to see regular?! read more

Flava House - Jumbo Kickin Cajun Shrimp - New American Near Me - Memphis, Tennessee

Really good. Stopped in during Memphis Black Restaurant week. It was one of the featured places. Food was on point. Hot, fresh and service was good. Order was on our table in about 15 minutes. Not disappointed at all. Not trying to critique every little thing. Place was clean and they smiled and said thank you. I got what I paid for and I supported this community. I'll be back again whenever I stay in Memphis. read more

Visited Flava house on Friday March 4th. I ordered in the restaurant....waited longer than I should have due to mis communication about phone number. Anyway...to the good part...food was seasoned well. I live a distance so in the oven for 200 degrees. Food was very good ! I do suggest ordering before rush hour. I will put them on my place to go list. read more

The service was awful! My fish I ordered was cold and needed to be cooked a little longer. When I got there to order instead of saying how my I help you they said "what you on" please find another black businesswoman support read more

Warning: call your order in. I definitely should have called my order in but you think..."Hey, its not busy. I mean how long can a chicken and steak quesadilla take." At the most I've waited 10 minutes. Well your answer is 45 to a freakin hour. I may would have been okay with the wait had it not been my lunch break. The place had no customers sitting in eating. At the most 5 people came in for call in orders. The food is pretty good but they really need to do better with the customer service, cleanliness, and time management. Oh and please get some better, friendly, more appropriate looking cashiers. read more

Saw a post on I love Memphis blog so we had to check them out, boy what a disappointment... The place had no working ventilation so all the smoke from the kitchen was in the dining area the floors were greasy the trash needed to be taken out I mean I didn't get what the staff was doing besides getting our order wrong. The food was so so I mean they sprinkle this dry parsley on everything like what for ?!?! Never again. read more

Tried to place a to go order lady keeps answering puts me directly on hold and never comes back to phone guess I'll take my money elsewhere!! read more

Order my food at least 30mins before pulling up to the place. Had to wait an extra 30mins in there & when I asked the girl up front how long it might take she had no clue at all. & is not the first time it happens. read more

The jerk lamb chops are to dye for. I'm going back again this week to see what else I like on the menu read more

Flava House - New American Near Me - Memphis, Tennessee

The wait time was so slow. The cashier told everyone 20-25 mins. The wait time is actually an hour. The food is not worth the wait. You know how people just put a bunch of seasonings together and then too it with something green "parsley, basil, chives" to make it look appealing? Well this is exactly what it was. My shrimp was over cooked. Fries over cooked. Fish super salty. So if you absolutely must try this place....go two hours before you're hungry and drink lots of water for the salt. At least the food looks good read more

Flava House - New American Near Me - Memphis, Tennessee

Walked in and was greeted by the people at the counter, which was great. I ordered the jerk chicken quesadilla and the seasoned fries. It was very tasty and fulfilling. The quesadilla had a special sauce drizzled on it that made it perfect. Keep up the good work guys! read more

I ordered the jerk quesadilla with steak from Flava House through Uber eats, and I can honestly say that it was delicious and full of flavor! The sauce that they drizzle over their quesadilla is so flavorful, and would have even more on it if I could. I definitely want to order again soon! read more

1st thoughts; great name good menu Eating thoughts ; amazing flavor Da Con; less grease couldn't finish my last quesadilla Would i return???..... YES read more

Don't get me wrong the food here is great, but there have been a number of times where service was subpar and unprofessional. I had no intention of ever leaving an unsatisfactory review until during my previous experience I ordered chicken quesadillas and upon eating them realized shrimp was mixed in which could've caused serious health concerns had I been allergic. read more

I don't care for places you walk up and order food. Said I wanted to eat there but Didn't receive my styrofoam cup until order was brought to table. I had to walk up and ask for a napkin and the cashier mumbled under her breath when I did. I also didn't get to order a drink because the bartender didn't arrive until 4. The chicken tacos were ok. read more

PLEASE PAY ATTENTION TO REVIEWS when your spending your hard earned $$$$.My fiancé and I went to this restaurant on 4/23 @ 8:30pm.The food and service was the worst I have honestly EVER PERSONALLY EXPERIENCED.We ordered 1 order of chicken quesadillas,1 turkey burger w/fries and 1 order of southwestern egg rolls we ordered with the girl LaRhonda who is definitely a relative otherwise whoever hired her is completely incompetent as to what customer service is.We didn't receive our food until 9:40 which is definitely why they have a sign posted on the register that says "No refunds"which should've been and is from now on a definite red flag because quality and happiness should/would override the ridiculous sign.Needless to say the food was awful,there was no filling in the egg rolls and the few that had filling somehow the filling was burnt.How do you explain waiting an hour for a 15-20min meal,I'll tell you how.Each member of the staff walked around continuously dancing and singing to the overly loud explicit music....but wait the owner/cook came out I know 6 times to either handle money transactions from the register with his gloves on oh but before stopping I know at least twice to visit the bar area to indulge in a good old shot of brown liquor that he poured I did mention he was still wearing the gloves from the kitchen he's preparing food in.We can all be a little too judgmental I wish that was the case but also while I was there (remember I said the music was loud)another customer who I thought worked there cause he was kinda hanging around outside when I made it @8:30 then he sat at the bar for a while.Due to The lack of customer service the man's food sat there 30 min.one of the cashiers argued with the man that she called his name,his response "maybe if the music wasn't so loud and everybody wasn't walking around singing I could've heard you".She had to refund him along with another lady who had been there before us as well.Lastly when I ordered my food I asked the rude cashier what was the wait time she told me she would have to ask,we paid she took her phone out to text and dance so I got her attention and reminded her of my question she walked to the kitchen came back and told me it was 3 orders before ours.Sorry restaurants like this exist because we don't inform other patrons of how terrible they are and because we continue to do business with them.While we waited we promised ourselves NEVER AGAIN.I normally don't write reviews and I feel I wrote a book that's exactly how horrible my experience was.I promise I could go on about the wait time when you call in But y'all get my drift.Dont say I didn't warn you,Do not waste your TIME OR MONEY just drive further down Kirby Parkway plenty of other businesses to try, I gave them 1 star only because I had to pick at least that they didn't deserve a (.) read more

Don't bother calling because they will not answer the phone. I called multiple times with no success. I also called while I was waiting on the cashier to greet me (just because I was curious to see if my calls were really being ignored, and I was.) The food is cook to order so be prepared to wait 30+ minutes on your order. If you are in a rush just skip it all together. Your best bet will be to Uber eats & take the L on the delivery fee. Food was good though. Only reason I gave it a single star. read more

Ok the food is good but customer service and overall professionalism is garbage. I call to place a Togo order on my lunch break and was told it would be ready in 20 min. I get here and wait an ADDITIONAL 25 minutes. I'd understand if the place was packed but it wasn't. That alone will have me goin elsewhere for food. Damn, Chic-fil-a sets a standard that these other restaurants need to follow. read more

I've read all these reviews about it being an awful wait time when you go in but even when you order Uber eats it takes forever... my girlfriend ordered okra and we didn't get it with our order. She also ordered the spicy Alfredo pasta and it has hardly NO flavor. I ordered all drums and they still gave me flats. Wouldn't recommend going here.. read more

We made an $80.00 order for 6 individuals through uber eats. Flava house canceled our order because they did not have okra, and did not make us aware of this update. When we called about the status of our order we were then told it was canceled, and they stated that they were not obligated to call us and inform us that the order was canceled. we had to redorder, and Flava house gave the wrong food to uber eats after we inquired about the long wait time specifically related to our order. When we made Flava House aware of the issue they were unapologetic and we had to request a refund. read more

Took them nearly two hours to complete a simple, straight forward order for wings ordered through bite squad. Finally called them to see what the problem was. They had a complete lack of professionalism, and a callous indifference to the consequences of their actions. The good news? Places like this go out of business all the time. read more

I really have mixed feelings about this place. The food was pretty good. I had the jerk steak quesadilla and it was seasoned well, not greasy. One of my friends had the wings/fries and the other the jerk pasta. They both liked their dishes. I actually would like to go back and try the lamp chops. Just to go though. The part I didn't care for was the customer service. This was my first time going and it was hard to find because they didn't have a lighted sign. I ended up driving around the parking lot for awhile before I could find the place. Let me just add this isn't the area that you want to appear lost in. Especially not at night. The cashier was really nice. The other workers were okay. They were friendlier to the people they recognized. They automatically box your food to go even if you said dining in. I know they cook the food fresh but we waited at least 30 minutes to get our food and one person had to go back because they didn't give her everything. The drink machine was broken. Everything was flat and watery. No I didn't bother to say anything because it seemed like no else cared. Maybe because I mainly drink water, I could really taste the difference but I was aggravated because I didn't have anything to wash my food down. Then as a previous yelper mentioned, the floors are still greasy. I felt like that was a lawsuit waiting to happen. It didn't really feel like the cleanliest place to be anyway. This isn't somewhere that I would frequent but like I said the food was good where I would like to come back since I know where it is now and try some other options. Just to go and no drink. read more

This best place to come for a menu with lots to choose from. Friendly environment and great food.

Awesome customer service. The gentlemen taking my order was extremely helpful being that this was my first visit. It's hard to find a place that can grill lamb chops the right way. Will definitely return read more

Wings were good I got seasoned fries were okay fried a bit to hard for me, took forever to get food. Friend ordered nachos they came out wrong she sent them back by the time her correct came I was eating and they offered her a refund. She did enjoy the kool aid though. read more

If I could give Flava House no stars I would have!!! The customer service suck and the wait time is at least an hour!!. Went in with my sister we placed our order at 2:55pm she received her food at 3:58pm a couple of people came in and ordered and got their food before me. I received my food around 4:45. The only reason I waited is because the sign says NO REFUND. When I did receive my food the cashier left it on the counter to take an order instead of bagging it. I told her give me a bag and I'll bag it myself. After spending over $20 on food I will NOT BE RETURNING. The food sucks too. Cold Alfredo sauce without any taste or seasoning and 4/5 shrimps!!! read more

The food was ok, but it took FOREVER to get it. And no they weren't packed or busy. In fact, a few employees were eating instead of working. I saw one of the cooks licking his fingers (in the kitchen). Overall, the staff just needs to be more courteous and professional. I asked a question about my food after I ordered and the cashier never came back and gave me a response. It was also very obvious cleanliness was not a concern of theirs. The tables were very dirty. They should monitor the time customers are waiting and find a way to get food out faster read more

Good food for sure but the customers service is the absolute worst! You call and the line is busy all the time because they put their customers on hold and never come back to the phone! It's like no one cares! The management sucks because they have one young lady taking orders on the phone and in the restaurant, she has to pass the orders out as they come out and take care of the customers in the lobby! She's the only one that probably works in the entire restaurant! There's no way I could work there. This is ridiculous. If you aren't ready to operate as a REAL business, just leave it to the professionals. It's not for everybody and you'll surely fall on your face fast!!! I want the entire world to know how bad they customer service is until they make a change or go out of business! read more

The food is outstanding!!! The lamb is a must!!! The pasta amazing. Best wings in town. Thank you for bringing Flava to East Memphis. Crossing fingers the next store opens in Cordova read more

This food was delicious. I'm a Louisiana native and I've never had food that could compare to home. I was shocked to find something comparable. I had the wings. My crew had pasta, lamb chop, and turkey burger they were all delicious. read more

Memphis is my forever home and although I have moved and established my home elsewhere I always look forward to returning home. Many of my friends and family recommended this restaurant for my next visit. The restaurant itself is a nice location although parking can be a challenge. The tall man behind the counter would ensure that I would face more challenges. He was distracted with his phone and not friendly nor customer service oriented. Looking past that terrible first impression, I proceeded to order the salmon pasta entree. While waiting in a seat along the wall I took notice that the service did not improve and the music choice was very vulgar. I was embarrassed to say the least as I was with my Mom. Once my food was ready my name was called and I approached the man again. He opened the larger of the two boxes, as a sort of "presentation" if you will. The second smaller box I had to inquire about its contents. "Bread" was his reply as he bagged the meal. I left disappointed that I would not have much to say about the interaction. Once arriving to my Moms I ate the dish with even less enthusiasm as the cashier. The salmon was a decent portion but lacked seasonings. The 4-5 broccoli florets did little to add to the meal. I did however appreciate that the pasta was not dry. Beyond that I would not return nor recommend this place for that particular dish. Also if you want service and "flava" Flava House lacks in both! I returned home to Georgia and made my own seafood/salmon pasta, you make the comparison! read more

The Cajun Chicken Alfredo is soooooo good. I always order from here for my lunch. I love the environment and the owner is very nice, he walks around to make sure everything is okay . read more